Problems printing PSD from Photoshop CS4

Question

My questions are: Does the PSD file have the printer information encoded?
Also why has this just started to show up? My wife has work successfully under the same conditions, files moved and printed on different printers, with no problems in the past.
I (we) have been struggling with a recent problem trying to print PSD files from Photoshop CS4. (Vista 32 bit, Epson 3880 networked)  When trying to print certain, but not all, PSD files I get the message: "Before you can perform printer-related tasks such as page setup or printing a document, you need to install a printer."  I have been in contact with Adobe support about the issue but with little in the way of positive results.  I was referred to a kb link: http://kb2.adobe.com/cps/409/kb409119.html   Tried all that to no avail.  (The first suggestion is absurd to the point of making me wonder what process is used to construct the kbs.  You cannot open the print menu when you get this message so....?)
Other solutions are not acceptable for the work my wife is doing, editing high quality photographs for an exhibition with test prints and so on.  We are under intense time pressue with four shows coming up in a very short time.  The final solution offered is that CS5 has solved all of this.  Hum?  interesting.  No comment except new program, new problems so not a real solution for us.
In searching the web about this problem I have come across many other people with the same problem working from different platforms and even different Adobe products.  I noticed that the MAC OS seemed to cause the same problem and that there was a problem with Reader and Acrobat.  In every case the problem is never solved by Adobe or anyone else and users find some "workaround".  I too have found what we hope is a workaround in our contiued travels on the blogosphere, on flickr http://www.flickr.com/groups/wellington/discuss/72157621548183001/ as "...a nasty, nasty solution" but we skipped the flatten part and the GIMP part and resave the PSD under a different name.
Adobe does seem supportive but not that interested (CS4 right) but I would like to find a real solution and I think many people would benefit from it.
Anyway what I have found is that the PSD files that will not print have been printed on another printer at some time in the past. In my case the Printer was an Epson Artisan A50.  The printer we are using now is the Epson Stylus Pro 3880.  Even when trying to print wirelessly to the 3880 from the laptop (Was Vista, now Windows 7) that was used to edit and print with the A50, (USB connection) we saw the same error.  So it seems that the printer information is somehow embedded in the PSD file (also mentioned in a Blog) and is keeping PS from seeing the printer because the same printer is not there.
Has anybody already found the fix?
I know this is a long post but I have been working on this problem and have heard all of the pat and frankly useless answers and workarounds.  Can we find a solution and fix the problem?

Answer 1

Tech support put me on hold for about 30 minutes to 'look up my serial number'.  When he came back he started saying he did find my serial nu..... and he hung up.  I had already given him my callback number.  Yet he never called me back when we were 'disconnected'. There is no excuse for him not calling me back.  I have no reason to believe this was anything other than intentional avoidance of the problem.  Before he started looking up my serial number, he told me that Photoshop didn't support working with files on a network drive (???).  He also told me that even if it was found to be an actual defect in the product, I still owed the $39.  The $39 was "not for finding the defect... it was for the technician's time.... (???)  Where do they find these people to answer the phones?
Sorry about the venting... I'm just losing money by the day, and I get to pay for these kinds of moronic statements.
Here's the situation, yet one more time.....
1) I complete a PSD file and save it
2) I print it on one of the printers accessible by that machine
3) I then try to close the PSD, but it says the 'file has changed'  The ONLY thing that has changed is that I PRINTED it.  So you can't tell me PS is not saving at least something about the printing task in the file
4) If I say 'no' to the save-after-print question, I can go to another computer, open the same file and print with no problem
5) If I say 'yes' to the save-after-print question, and I go to another computer and try to print the file, I get the "In order to perform printing tasks you must define a printer" message
6) This scenario applies to any machine.  Once I hit 'save' after printing, that PSD can now never be printed on any other machine other than that one.
7) And this is a user problem (???)
Somebody please tell me:
1) why PS marks a file 'changed' and requires saving after doing nothing other than printing it if it is not saving printer history/setup in the file?
2) Why I can print the PSD from any computer with PS installed as long as I don't do a save after printing from one, but as soon as I do a save after print, the file is basically locked permanently to that one machine forever?
Right... and they want a minimum of $39 to tell me a) this is a user problem, b) Photoshop doesn't support files on a shared network drive; c) "...NO.... we don't save printer information in the file, and d) get hung up on with no callback.
I have 40 years of experience in software architecture and development.  I know enough to know a little bit about how these things work.  And I also have been around long enough to recognize intentional denial of a product defect by the support team.