Problems printing when paper tray is full.

Hi all,
I'm having an issue with my printer [as above]. Whilst the paper tray is full of clean paper, the printer whirrs and clicks but does not print.
The top sheet of the paper on the right hand side as two smudges; one, the forst on the RH side 1" in and 1/8" wide; the second 2and 3/4" in and 1/2" wide. Both smudges about 1/4" high.
I dont want to go prodding and poking about insode the machine without [I hope] someone giving me some guidance.
I havent used the machine a great deal. For a while last year I printed on a blank sheet of some pre-printed weekly Mass bulletins for our local church; that with a few letters is all.
I hope someone can point me in the right way; do I need to clean rollers etc or some diagnostic function with the printer?
Thanks in advance!

Hello @Allan1,
Welcome to the HP forums.
I understand that your Photosmart C310 is not feeding paper properly.
I would like to help.
It seems like cleaning the rollers is the correct direction to go.
The following link will take you to a document with pictures and a video of cleaning the rollers.
HP Photosmart Premium e-All-in-One Printer Series (C310) - 'Out of Paper' Error Message and the Prin...
Please let me know if you need further assistance.
Aardvark1
I work on behalf of HP
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