Problems re-downloading Photoshop for Creative Cloud

Man, the support from Adobe has NOT been useful! My hard drive crashed, so I needed to start over with Creative Cloud. At first, all the downloads were temp versions - after more than an hour trying to get some help from Adobe, that problem is fixed, but I had already used MacKeeper to uninstall Photoshop, but it still shows in the CC as "up to date" so it won't allow me to redownload it. How to I get the CC to recognize I do not have this app so I can get it back?

Hi THall2008,
Please perform the steps in the below mentioned link:
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
One of the appreciated method is this:-
Remove the OPM.db file and relogin into the Adobe Application Manager using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.
Delete the opm.db file.
Launch Creative Cloud.
Regards,
Rajshree

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Having Problems Downloading Photoshop for Creative Cloud

Hi all,
I just bought Photoshop CC 2015. I used the annual pre-paid method.
I think something got messed up.
I bought the program. I received the confirmation E-mail. I clicked on 'Download' on the Photoshop app located on the Desktop on this site.
Once I did that, a little screen popped up:
It said something about sending a request. I don't remember what it said exactly. I only remember it saying "If you did not initiate this request, this could mean that some is attempting to invade your computer..(so on so on).
It gave me the option to Send Request or Do Nothing. It suggested I click Do Nothing if I did not ask for the request to begin with. So I clicked Do Nothing and the little screen went away.
This led me to a page that said Photoshop Is Now Downloading....
Nothing seems to be happening though. No download link has popped up and when I tried to refresh the page, it does the same thing (just shows the page saying Photoshop is Downloading...). When I exit the page and log back on and try to download, it does the same thing.
I'm not sure what happened. It would be unfortunate to lose the program before I even got a chance to use it.
Anybody know what caused this and how I can fix it?

go here and download the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial
make sure your signed in with the same adobe id used to pay for your subscription, Sign out, Sign in | Creative Cloud Desktop app

Why does the download button for creative cloud keep telling me to download it from a computer?

I have a dell all in one desktop and everytime I try to click the download button for creative cloud or photoshop, it says "Creative cloud/photoshop is a desktop app, download it from a computer." This doesn't make any sense.

Which browser are you using to download the application? Whatever browser you're using, it is recommended to clean the browser's cache and then quit the browser, relaunch it and login with your credentials again. If this does not work try another browser..

Trying to download PhotoShop on Creative Cloud but it remains at 0%

I just downloaded the free trail of Creative Cloud but when I go to download PhotoShop on Creative Cloud it won't download it just remains at 0%
Can anyone help me get PhotoShop installed?

This seems due to firewall or proxy settings, Please verify the same.
Refer:
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad products and updates
Regards,
Ashutosh

Ive downloaded photoshop on creative cloud and its not coming up in my applications and i cant find it anywhere

Ive downloaded photoshop on creative cloud and its not coming up in my applications and i cant find it anywhere, how do i find it/uninstall it

Please refer to:
Re: Adobe Creative Cloud unable to find any installed applications
Re: Installed apps not shown as installed
Hope it helps you.
Regards
Rajshree

Where are my downloaded applications for creative cloud?

HI there, I've signed up for creative cloud, downloded the application manager and then downloaded Muse, which it says is installed...but I can't find it anywhere? Am I missing something?

Hi All,
if you are having Muse install problems on Mac, please follow these steps:
1) Ensure that Muse is completely uninstalled: drag Adobe Muse from the Applications folder to the trash and empty the trash.
2) Download Muse from the following link: http://labsdownload.adobe.com/pub/adobemuse/builds/muse_2-2-1_install_ mac.dmg.
3) Install
Please note that this build won't work if Muse is already installed; you must uninstall previous versions of Muse first.
Thanks,
Kapil Malik

Why is the download speed for Creative Cloud updates and initial software installation so slow?

Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
What is the problem?

Hi ErstwhileCreative,
I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
- Dave

Downloading Photoshop form Creative Cloud

I just purchased the Creative Cloud student and teacher edition of CS 6 for my Mac. I went to install all 16 programmes last night and they all downloaded and installed properly excet for Photoshop Extended and After Effects. I tried to download them mulptiple times with no other applications open on my laptop and a note kept popping up when it looked like each programmed have finished downloading saying that the link was corrupt or something. I have never had any Adobe software on my computer before so I though I should try and download Photoshop in order for Photoshop Extended to work so I tried to download the trial version of Photoshop but it didn't download properly. Any suggestions?

We need system info and the install logs.
Mylenium

Downloading Photoshop with Creative Cloud...

I am trying to download Photoshop CS6 with Creative Cloud, after purchasing Creative Cloud full version. However, when it takes me to Adobe Manager it says Photoshop is 'up to date' and doesn't allow me to click the 'install' option as the others. I have downloaded and carried out a 30 day trial on Photoshop CS6 previously, so don't know if this has affected installation. I am also unsure if I am properly connected with the Creative Cloud, after purchasing Creative Cloud on Tuesday 2nd April. As when I go to order status it states it is shipped and with 'download' option, which takes me to the Adobe Manager, where I then face the problem stated above.
Please advise how I can resolve this issue and download/ install the full Photoshop CS6 version onto my Mac.
Thanks,
Rachael

funny that the first option is to uninstall the up-to-date program in question, when the title of the article states the problem to be that the program is not installed to begin with. It's very hard to uninstall a program that isn't there!
number two didn't work, and i've tried number three more than a few times. I'll get to number four today (the cleaner). I suspect that the manager is not uninstalling OR installing correctly. It just spins on the home tab, and never fully uninstalls, though that could just be sloppy programming. I always have to go into the task manager and stop a process manually. Last time, i tried extracting it from the registry prior to reinstall, but that didn't work either. I have no current or previous installations of the "up-to-date" program on this drive. But i did have CS5 designer suite installed on the previous drive C, which is now drive E. Could that be the problem? Drive C is a brand new SSD, the motherboard was just replaced and windows was reinstalled onto a clean drive, the same drive to which i am installing CC manager.
so i'll try the cleaner today. Finger's crossed! Thanks.

I downloaded photoshop on creative cloud, but i deleted it and permanantly lost it. How do I get it back?

Help please! I put the photoshop application in the trash and I emptied it... Can I get it back, or not? If I can get it back, please tell me how to because I really love this amazing photoshop cc app!!

The same way you did the first time... log in to your paid Cloud account and download
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
HOWEVER... you may need to run the cleaner first
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Problem with buying subscription for Creative Cloud

Hello,
I'm looking to buy subscription for CC, but I've a problem. I'm student living in The Czech Republic and CC for students isn't available for our country. I've also bought in past Creative Suite CS5 for students & teachers. Is there any solution for me to not pay the full price per month?
Thanks.

Hi Smashlight,
Please follow the below link
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Regards

Installation problem when loading Photoshop from Creative cloud. PS runs for about 5-9 seconds then it crashes with a standard windows app going down message

I have installed PS from the cloud twice now. It loaded without any errors but when I try to run it, it comes up fine with all the dialogs and everything but after 5 seconds it tells me the app is closing down without giving any error message.

I tried loading as admin and this did not work. I have added two images that show the error message and my computer configuration. I am running Norton Antivirus, could this be the problem?
I am running two other editing programs Flexi and Adobe Illustrator, other than that it is a new system running standard programs.

I am having problems locating my applications for Creative Cloud

is there a way to reset app manager to show all 16 apps? i started downloading on my home pc but it was interrupted. i want to download them on my work pc but it only shows 12 apps. the apps i started downloading no longer show. please advise.

No. My problem was solved and was due to the fact that my work PC is only 32 bit. Which was why I wasn't seeing the other apps as pointed out by a couple posters.
I have not encountered the error of already installed apps. However, I have only downloaded and installed apps on two 'puters thus far.

Why canI not download photoshop or creative cloud on windows 8?

I wanted to try out Lightroom or photoshop, but everytime I try to download it, I am told that photoshop or lightroom is a desktop app, so I need to download it from my desktop. Weird. I am trying to download on a Windows 8 Surface. Does that make any difference?

I am trying to download on a Windows 8 Surface.
Surface Pro or Surface RT?
Pro runs full Win 8 so you should be OK.
RT runs Win 8 RT and Adobe apps will not run on RT.

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks

Problems re-downloading Photoshop for Creative Cloud

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