Problems reading downloaded TV show

When I try to "read" (via itunes or Apple Quicktime) a downloaded TV show, the images "lump" ie do not follow the right rythm and come as detached from the sound. I tried adjusting my screen definition, but I get the same problem. Help ?

What are your complete laptop specs? Also, this might help:
Troubleshooting iTunes for Windows XP and 2000 video playback performance issues
http://www.info.apple.com/kbnum/n303706

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    Use one of the many 3rd party programs that copy music from the iPod to the computer.
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    Hey man
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  • Message - There was a problem reading this document (57)

    Anyone else have this problem?
    Purchased version of Windows 32 bit version of Acrobat XI update will not install properly or work.
    First error info message is as per title after initial red screen which only appears once.
    Second error info message is verify operation failed.
    2 downloads, 3 installs and 2 repairs produce same result.
    Adobe Australia called three times on 1800614863 but only automated selections 322323 made and transfer promised.
    First call at 0901 local time.
    All calls placed on hold first two timed out.
    31 minutes into third call got an answer from a man in India.
    In answer to my question:
    Are you receiving reports of problems installing purchased upgrade versions of Acrobat XI Pro?
    The answer was No.
    He took details of messages and offered to help but I declined.
    I have purchased and used all Acrobat Pro upgrades since 6.
    Complete installation attempted.
    Being done on a clean install of Windows XP SP3 on an OQO02 with only other program installed Office 2007 SBE.
    Message was edited by: OQOroger to reflect inability to connect  to seller Adobe Australia. Also Adobe site can't stay on Australia but reverts to USA. Full price of $A282 paid. USA purchasers only pay $US199 ($A191.57 at present exchange rates.) Credit card account already debited for purchase made yesterday. Subject line corrected 'as' changed to 'was'.
    Message was edited by: OQOroger Corrected the price paid and currency conversion amount to show extra paid by Australians for 'local' support (from India). Added 'Message -' to title to make it less cryptic.
    Message was edited by: OQOroger  Typical setup installation results in same problems except
    'There was a problem reading this document (57)'
    window does not appear.
    First window displaying and asking for acceptance of license conditions has no bottom section when first displayed so there is no way to accept these conditions except to close this window (confirm window appears) and launch program again when bottom panel is displayed.

    Despite my advice of some of the many faults I have experienced with Acrobat XI Pro, Adobe support has never asked me to provide a 'Systems Report' which is available under the 'Help' tab.
    This report indicates:
    'Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:44 PM'
    So if anyone has a working version other than 379 please let me know.
    Complete 'Systems Report' is in a window named 'System Information' as is set ot below.
    From first window
    Adobe Acrobat Pro
    menu
    Help/Online Support/Generate System Report
    returns window
    System Information
    with 2 parts
    'System Parameters' and 'Installed Plug-ins'
    first part details:
    System Parameters
    Account Detail:
       User Rights: Admin
       User Account Control: Undefined
       Process Integrity: Undefined
       Profile Type: None
    Acrobat Detail:
       Sandboxing: Off
       Captive Reader: No
       Multi-Reader on Desktop Support: Off
    Available Physical Memory: 530036 KB
    Available Virtual Memory: 1993360 KB
    BIOS Version: OQO    - fe60019
    Default Browser:
    Default Mail: Microsoft Office Outlook
        mapi32.dll
        Version: 1.0.2536.0 (XPClient.010817-1148)
    Display Detail:
       Screen Width: 800
       Screen Height: 480
       Number of Monitors: 1
       Number of Mouse Buttons: 8
       Has Mouse Wheel: Yes
       Has Pen Windows: No
       Double Byte Character Set: No
       Has Input Method Editor: Yes
       Inside Screen Reader: No
    Graphics Card: VIA/S3G UniChrome Pro II IGP
        Version: 6.14.10.385
        Check: Not Supported
    Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:44 PM
    Locale: English (Australia)
    Monitor:
        Name: VIA/S3G UniChrome Pro II IGP
        Resolution: 800 x 480 x 60
        Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows XP Professional
    OS Version: 5.1.2600  Service Pack 3
    Page File Space: 2203236 KB
    Processor: x86 Family 6 Model 10 Stepping 9  CentaurHauls  ~1496  Mhz
    Session Detail:
       Boot Type: Normal
       Is Shutting Down: No
       Network: Available
       Inside Citrix: No
       Inside VMWare: No
       Remote Session: No
       Remote Control: No
    System Name: YOUR-1561454D88
    Temporary Directory: C:\DOCUME~1\OQOuser\LOCALS~1\Temp\
    Time Zone: Pacific Standard Time
    Total Physical Memory: 911792 KB
    Total Virtual Memory: 2097024 KB
    User Name: OQOuser
    Windows Detail:
       Tablet PC: No
       Starter Edition: No
       Media Center Edition: No
       Slow Machine: No
    Windows Directory: C:\WINDOWS
    Installed Plug-ins
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Accessibility.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:52 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\AcroForm.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Annots.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\DigSig.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\EScript.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:52 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\IA32.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:52 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\PPKLite.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    I can easily see 2 matters which an inexperienced support desk staff member could home in on.
    Acrobat XI Pro system requirements include
    1024x768 screen resolution and
    Internet Explorer 7, 8, 9, or 10; Firefox Extended Support Release; Chrome
    Well my OQO report above includes
    Display Detail:
       Screen Width: 800
       Screen Height: 480
    and leaves blank
    Default Browser:
    (actually Firefox 17.0.1)
    Yet 'Firefox Extended Support Release' is described by
    Mozilla:
    'Who is it not for?
    Individual users who always want the latest features, performance enhancements and technologies in their browser without waiting for them to become available in ESR several development cycles later.'
    http://www.mozilla.org/en-US/firefox/organizations/
    Since starting this post, I loaded Adobe Acrobat XI Pro on another similar computer I own and use regularly. This was in a dock and connected to an external display. Same problems and reports experienced.
    'Systems Report' for this installation follows:
    Account Detail:
       User Rights: Admin
       User Account Control: Undefined
       Process Integrity: Undefined
       Profile Type: None
    Acrobat Detail:
       Sandboxing: Off
       Captive Reader: No
       Multi-Reader on Desktop Support: Off
    Available Physical Memory: 614280 KB
    Available Virtual Memory: 1988144 KB
    BIOS Version: OQO    - fe60019
    Default Browser:
    Default Mail: Outlook Express
        %ProgramFiles%\Outlook Express\msoe.dll
        Version:
    Display Detail:
       Screen Width: 1280
       Screen Height: 1024
       Number of Monitors: 1
       Number of Mouse Buttons: 8
       Has Mouse Wheel: Yes
       Has Pen Windows: No
       Double Byte Character Set: No
       Has Input Method Editor: Yes
       Inside Screen Reader: No
    Graphics Card: VIA/S3G UniChrome Pro II IGP
        Version: 6.14.10.358
        Check: Not Supported
    Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 20:43:44
    Installed Acrobat: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
        Version: 10.1.3.23
        Creation Date: 2012/04/04
        Creation Time: 16:53:54
    Locale: English (United Kingdom)
    Monitor:
        Name: VIA/S3G UniChrome Pro II IGP
        Resolution: 1280 x 1024 x 60
        Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows XP Professional
    OS Version: 5.1.2600  Service Pack 3
    Page File Space: 2006176 KB
    Processor: x86 Family 6 Model 13 Stepping 0  CentaurHauls  ~1496  Mhz
    Session Detail:
       Boot Type: Normal
       Is Shutting Down: No
       Network: Available
       Inside Citrix: No
       Inside VMWare: No
       Remote Session: No
       Remote Control: No
    System Name: OKETT143
    Temporary Directory: C:\DOCUME~1\oqo\LOCALS~1\Temp\
    Time Zone: AUS Eastern Standard Time
    Total Physical Memory: 911792 KB
    Total Virtual Memory: 2097024 KB
    User Name: oqo
    Windows Detail:
       Tablet PC: No
       Starter Edition: No
       Media Center Edition: No
       Slow Machine: No
    Windows Directory: C:\WINDOWS
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Accessibility.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 20:43:52
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 20:43:54
    (I did not bother installing plug-ins and deactivated installation before removal of program.)
    With 5 installs producing the same error reports, I am convinced Acrobat XI Pro won't work for me on my computers and have little confidence of useful support from Adobe.
    THERE ARE SO MANY GLARING PROBLEMS WITH MY INSTALLATIONS WITH THE SUPPORT DESK'S RESPOSES UNHELPFUL AND UNINFORMED. I REALLY DON'T ENJOY DOING ADOBE'S QUALITY CONTROL FOR THEM FOR FREE, BUT I CONTINUE TO POST HERE IN THE HOPE THAT SOMEONE WITH REAL AUTHORITY WILL EVENTUALLY TAKE NOTICE AND ARANGE A FIX OF THE PROBLEMS.
    15 Dec 2012 1409 local time.
    Further feedback provided that 1Ghz memory preferred. Problem not addressed. Reply
    Notes from Customer
    Friday, December 14, 2012 7:07:57 PM PST
    System reports at #12 on http://forums.adobe.com/message/4862987#4862987 
    Alert- although ordered in Australia from Australian site and paid in Australian dollars by MasterCard, Adobe chose without warning to process this payment through an overseas account incurring an extra foreign transaction charge for me.
    Adobe support to date has been of no use and their billing practices unreasonably expensive.

  • I often download tv shows on apple tv. All of a sudden I don't have the option to download tv shows but can download movies. Internet connection is good. I simply don't have the search or download options for tv. What is happening?

    I often download tv shows on apple tv. All of a sudden, my screen does not display download options for tv shows. I can download movies no problem
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    Welcome to the Apple Community.
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  • I get a connection timed out error when trying to connect to the itunes store, if I have pending downloads they show up and I can download, also I was able to access my account, yet I can't access other parts of the store, I am in greece on a macbook pro

    I am from the states and am in Greece on vacation.  I have a good wifi connection yet keep getting a connection timed out error when I try to access the itunes store.  It is funny because pending downloads show up in the cue, and they download no problem.  I can also open my account.  When I try to go the the movies or music section of the stor though it just times out.  I tried updating to the latest itunes software and restarting, also I checked all the proxy boxes in the network section of the settings then unchecked them all and restarted and it keeps doing the same thing.  Any help would be appreciated.
    Thanks

    Welcome to AD!
    There's been plenty of posts about Norton & the removal tool here. Unfortunately many folks seem to not even know it comes pre-installed on most PCs! Even a trial version, never used or long since expired can cause problems - and not just with iTunes.
    Anyone with a Dell, HP, Gateway EEE PC, Asus ..... what Windows PC manufacturer does NOT have this junk software pre-installed?
    Almost all of them have made deals with Symantec to pre-install it.
    Horrible, horrible software.
    Anyway, glad you finally solved your problem.

  • HT204406 I can't seem to download songs from iTumes Match on my new iPhone 5. It still works fine on my iPad. Both are running ios6 and there is plenty of free space on the phone (20 GB or so). The download icon shows & flashes but nothing happens.

    I am trying to play songs from iTunes Match on my phone everything is enabled. The songs and playlists show up but when I select one it won't download or play. The download status icon next to the song name flashes on and off but nothing happens. When I go to the iTunes Store the download section shows the same behavior - it flashes that there is 1 download continuously but nothing downloads. My iPad on the same network also running ios6 works fine. Any ideas?

    Problem closed (although not resolved).  After working with Apple support, no resolution was found.  I asked for a refund of the iTunes match purchase price, which was granted.  Interestingly the support tech, who was very nice if not particularly helpful from a technical point of view, spun the "resolution" of refunding my iTunes match purchase price as a positive one, here is a quote from the final email
    "I'm glad to hear that you're not having issues with the songs you've purchased.  Nothing makes Apple happier than to hear that our customers concerns have been rectified."
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    I'm happy that I received my money back, however I wish that the iTunes Match service worked for me (I was looking forward to this service).  I'm most upset at the time I wasted trying to fix this problem.
    I'll now download music the old fashioned way: syncing with iTunes directly.

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