Problems reinstalling CS3 Web Premium

I have been having problems with Dreamweaver CS3, it has been freezing on me when I go to save something. Anyway I thought if I reinstall Dreamweaver, the problem would go away. When I go to reinstall Dreamweaver, it says to insert the Adobe Creative Suite 3 Web Premium DVD, when I already inserted that. Why is it saying that and how can I go pass that message? I am going to purchase CS4 web premium upgrade, but that will not be for a while.

Thanks for a prompt reply Bob...
I haven't got that far - when I try to install CS3 on my iMac the installation aborts and I'm getting a message that's saying I've installed the software too many times and to get in touch with Adobe...
I currently have the CS3 suite on my MacBook only and cannot deactivate it due to not having my correct administrator name/PW...
(I also have older versions of Dreamweaver and Fireworks on another older G5 Mac that is on my network - but I don't think that is contributing to the problem)

Similar Messages

  • Help Reinstalling CS3 Web Premium

    I need to get CS3 Web Premium installed on my new laptop (Vista Business SP1).
    I originally bought CS2 Premium, which I had installed on my old laptop. I then upgraded to CS3 Web Premium. I have the feeling I opted for a trial and then an update, which I paid for. I do now have a CS3 Web Premium box, but it doesn't contain any disks and I can't see a serial number on it.
    Can you tell me whether I should have disks and a serial number for the upgrade I purchased???
    When I attempt to install CS2 Premium on my new laptop from my disks and with my licence code, the licence code isn't recognised. So, what do I do about this?
    Then, how am I supposed to get the upgrade to CS3 Web Premium done??? (Seeing that I don't seem to have disks or serial code - I don't think I lost them, I just think I never had them).
    I can prove all the purchases I have made. It would be easiest if Adobe could just provide a CS3 Web Premium download for me with a new serial code.
    Please could someone help me.
    Many thanks

    Hi,
    Get in touch with Adobe Customer Service, if your software is registered then they will be able to retrieve your serial number and send you the links for the software, if not then they probably can provide you new serial number if you have valid proof of purchase.
    Regards
    Allen

  • Problems with reinstalling CS3 Web Premium on iMac

    My iMac had a corrupted OS and I had to do a clean install...
    In trying in the meanwhile to get the CS3 suite up and running on my laptop I installed it several times, but cannot now deactivate it as in all the faffing about I have lost track of my System Administrator name (I've changed the password OK)...
    Now my iMac is running again I cannot install CS3 as I'm only getting a message to contact Adobe...
    I've done this and requested a call back but thus far nada...
    Any ideas ? Keeping my web design work going on a MacBook is not exactly fun :  )

    Thanks for a prompt reply Bob...
    I haven't got that far - when I try to install CS3 on my iMac the installation aborts and I'm getting a message that's saying I've installed the software too many times and to get in touch with Adobe...
    I currently have the CS3 suite on my MacBook only and cannot deactivate it due to not having my correct administrator name/PW...
    (I also have older versions of Dreamweaver and Fireworks on another older G5 Mac that is on my network - but I don't think that is contributing to the problem)

  • Problems Installing CS3 Web Premium on Windows Vista x64

    I was (key word) having problems with my installation of CS3 on my brand new (3 days old) computer with Windows Vista x64. Finally after two days of installing and uninstalling, I called Adobe support. I was pleasantly surprised with how quickly they solved my problem (if only I had called sooner).
    Having worked on this for 2 days I have seen and tried everything except of course the cure. So I wanted to put this out there for any one else that is having problems.
    The symptoms:
    - Everything seemed to install correctly (except acrobat which is another story. you can find lots of post about that.). No errors during installation. And when it finally completed installing, all that was left was to click "finish" which indicated to me that installation was successful.
    - Open Photoshop. PS would open and immediately stop working. Vista said it was not responding.
    - Open any of the other programs and the little vista circle would spin for 5 to 10 seconds then nothing. Program did not start to open. Just nothing.
    The problem: Unbeknown to me (never saw an error message) "Licensing for this product had stopped working". When I described above symptoms tech support went straight to this.
    The solution: Download the Licensing Service Update and run it. http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528
    Once I ran this, Photoshop opened and let me enter serial number and activate CS3.
    If after your installation, Photoshop or any of the other programs seem to get stuck or you never get the dialog box to enter serial number, the Licensing Service Update should fix things for you.

    wow...thank you so much for this posting. I just got home & followed your steps and now I have CS3 up & running. After 4 days of stressing out, finally someone was able to assist. Why can't the Adobe Experts & Employees on these forums supply this much needed information?????
    I seriously understand why people want to get crack versions of this software rather than paying hundreds of dollars like us and avoid all this BS and get no support whatsoever!
    Thank you again!!

  • CS3 Web Premium is missing pieces + crazzzy updater

    Hello, I just got my CS3 Web Premium.
    No demos installed on my machine before it, so it's all brand new (new computer too).
    I ran the DVD, and the installer said there were problems. It said VersionCue had not been installed.
    I tried the suite, it seemed to work.
    But...
    -There was no Adobe Bridge. I tried to evoke it from the apps, no way. It isn't anywhere, not even a folder on the computer.
    -Also Photo Pack wasn't there: the icon is in Applications Folder, but double-click and nothing is launched.
    -And then, this crazy Adobe Udpater. It's just a message that pops up every single time I open an app from the Suite. It doesn't do anything, doesn't check, connect... no preferences to change, nothing. Just a message and an OK button to send it away.
    I had to put it on the desktop to stop it from driving me crazy.
    I then uninstalled (following carefully the instructions from the Adobe Support site to perform a clean uninstall), and re-installed. This time, no error message...
    But same situation. No Bridge. No Photo Pack. And crazy Updater still there.
    I wonder how many things can be wrong that I haven't seen yet... !
    Does anyone know what this can be? thank you for the kind attention,
    Josh
    CS3 Web Preminum, MacBook Pro, Leopard.

    Hello to whoever is reading.
    Especially people who have the CS3 Web Premium + Acrobat 9 box.
    I don't know if this is right or not, whether I'm talking nonsense, but here is my experience, exactly as it happened (except it took days :)
    I recently had great problems installing CS3 Web Premium.
    In two words, the installer (a DVD) would NOT install a number of parts.
    It would not install Bridge, Version Cue, StockPhotos. And the Adobe Updater had some very obvious problems too, because it didn't check anything, all it did was pop up every time I opened an app from the suite.
    Basically, I had an incomplete and malfunctioning version of CS3.
    So, after a number of attempts which unfortunately spanned across a few days, including performing a clean un-install as suggested by the Adobe site, and a talk with Adobe Customer Support, who told me I had to install by creating a new admin account on my computer (note: a brand new MacBookPro, very unlikely that it would have any seriously bad configuration problems), here is where the unexpected solution popped up.
    The fourth time I re-installed, and before going through installing with a different admin, as Support suggested, I tried something I hadn't tried the previous times. Just for the heck of it.
    I DID NOT follow the instructions that came in the box that said to uncheck the installation of Acrobat 8. The note said you had to do that with the Acrobat 9 DVD installer, but later.
    This time, I just let CS3 install with Acrobat 8 as it would by default.
    And, hey! It installed perfectly! All components, and all working as should.
    Now... I don't know if it's coincidence, if I missed out on noticing something else.
    I'm am illustrator and cartoonist, so I know NOTHING about installers and the sort.
    I'm not assuming this is a bug. This is just what happened to me.
    So if anybody out there is experiencing the same frustrating thing, well, what the... it's worth the try, ain't it?
    Try it... let CS3 install WITH Acrobat 8, and maybe it'll go smooth.
    It did for me.
    Bye, best, & hope this was useful.
    Josh

  • I had to reinstall Abode CS3 Web Premium. Why is Acrobat 8 closing after a few seconds on Mac Os X 10.6.8, when it used to perform perfectly?

    I've searched through the web and this seems to be a recurrent problem that affects various versions of Acrobat. I've reinstalled Adobe Web Premium after a clean re-installation of Mac OS X 10.6.8.
    Acrobat 8 used to work fine, but now it closes after a few seconds - no crash, just closes. I tried to clear the preferences folder and I had to introduce the serial number again. When I re-entered it, it says it's not a valid number, although the number works fine on Photoshop.
    How can I solve this?
    Thank you

    [discussion moved to Acrobat Installation & Update Issues forum.]

  • Hard drive died.  Need to reinstall on new laptop with windows 7 64 bit system,  Need to get activation code for CS3 Web Premium.

    Hard drive died.  Cannot uninstall CS3 to remove copy registration. Need to reinstall on new laptop with windows 7 64 bit system,  Need to get activation code for CS3 Web Premium.

    Thank you Bob.
    Just to clarify - in terms of backing up one set of these, would that just be so I had it on disk and didn't need to re-download from Adobe if the installation got corrupted somehow?  Or do I need a backup for some other reason?
    Thanks

  • Want to upgrade to PS CS5 from CS3 Web Premium

    I want to upgrade from Photoshop CS3 that was part of CS3 Web Premium Suite to PhotoShop CS5 Extended. I do not want to upgrade the entire suite. Is this possible? Jack Davis said I should be able to. I just want to make sure. The Adobe website says I cannot. I think that is a marketing ploy... Can someone please help?

    I ended up reinstalling CS5 and that solved the problem with one exception.  It is now the default external editor and I have the option to export to PS as a smart object - However, I do not have the options to export to PS in layers or export to PS as Photomerge or Export to PS as HDR.  I did have these options with CS3.

  • Error 1335: file corrupted Media.cab (CS3 Web Premium)

    ING
    Hello,
    I have Adobe Creative Suite 3 Web Premium and am having trouble reinstalling the applications.
    I had to remove them from my switch and when I reinstall the error 1335 appears corrupted file, in case Media.cab, I saw my media and is a risk with it, but do not know whether this risk is due. I wonder if someone had the same problem, it failed to respond or if you can put the Media.cab of CS3 Web Premium for me to download.
    Have I contacted the media in Brazil, but the clerk informed me that they do not give more support for this product and that I should contact the forum to try to solve.
    (Note: Sorry my English, translated on the Web)
    PT_BR
    Olá,
    Tenho o Adobe Creative Suite 3 Web Premium e estou tendo problemas em reinstalar os aplicativos.
    Tive que remover eles do meu comutador e quando fui reinstalar aparece o Erro 1335 de arquivo corrompido, no caso Media.cab, estive vendo minha mídia e está com um risco nela, porém não sei se é decorrente deste risco. Gostaria de saber se alguém teve o mesmo problema, se conseguiu responder ou se consegue colocar o Media.cab do CS3 Web Premium para eu baixar.
    Já entrei em contato com o suporte no Brasil, porém a atendente me informou que não dão mais suporte a este produto e que eu deveria entrar em contato pelo fórum para tentar resolver.

    I am installing a brand new MacPro with OS X 10.5.2. It is a machine upgrade for the user so all of her previous user files were also transferred during the setup. Two days ago we got our new CS3 site license upgrade discs and I was using it to install a fresh copy of CS3 Standard. We had a 5 user license disc that we were using to test before deploying CS3 to the users so we know that we can install from that disc, unfortunately it is a CS3 Premium disc and a different serial number.
    Also of note, once the setup.app crashes (actually it never really launches) other apps, like Safari also will no longer launch. I have repaired disk permissions and the next thing I will try is installing as another user, but it looks like you guys have already tried that.
    Any help would be wonderful, this user returns from vacation on Monday!
    Thanks,
    Laura

  • Unable to install Adobe CS3 Web Premium

    A few days ago, I opened my Adobe Photoshop CS3 Web Premium and it told me I cannot use it anymore. Same with Adobe Fireworks. It was running fine previously until THAT day.
    I was told by the error message to uninstall or reinstall the progam, which I did. But after uninstalling and installing CS3 again, only Adobe Acrobat was successful. All other components failed.
    Please help.

    A similar problem has been discussed on the Creative Suite forum:
    http://www.adobeforums.com/webx?128@@.3c05199a
    It appears to be an Acrobat issue, but it prevents other suite applications from starting. There's a fix published by Adobe, that seemed to resolve most problems:
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750

  • Cannot find CS3 Web Premium disks - do I have to go illegal ?

    Hi Folks
    I walked into B&H NY, bought an upgrade to CS3 Web Premium (from CS2 suite), and took it back home. Before insatlling it I emailed myself the license keys.
    Now, several new computers and several old computer deactivations and crashes later, I needed to reinstall, could not find the original disks so downloaded PS from the Adobe site.
    Photoshop CS3 won't recognize my CS3 Web Premium serial !
    Adobe support says I need to reinstall the whole suite. There is no download for Web Premium.
    I'm seriously angry. I am thinking of dumping the whole activation crap and downloading a pirate version, or even regressing to a pirate version of CS1.
    I don't feel comfortable stealing, but although Adobe has confirmed that my serial number is valid they cannot offer me a way to get what I paid for working again.
    Edmund

    Edmund,
    On behalf of Adobe ...
    (1) I assume that what you are telling us is that you lost the original disk for your upgrade copy of CS3 Web Premium but you do have the serial number (
    not keys).
    (2) You also didn't bother to register the CS3 product.
    (3) Please call
    Adobe Customer Support (not
    Adobe Technical Support!) and advise them of the situation of your lost disks. You may be asked to provide some proof of purchase, such as a receipt from B&H showing the item in question. (Note that B&H is closed this week for Passover, but should be open again on Monday!) As Bob Levine indicated, Customer Support should be able to supply you with replacement media for a shipping and handling fee. If you have any problems with the representative you are speaking with, please ask to speak with a Customer Support supervisor and make sure they give you a "case number." If you still have problems, please contact me off-forum directly and I'll see what I can do to assist from Adobe San Jose.
    (4) For better or worse, the individual Adobe products have different installers and serial numbers than the suites. That's why you cannot install a downloaded trial copy of Photoshop 10 using a CS3 serial number.
    (5) It will certainly not help your case if you start threatening to use pirated software when discussing your problem with Adobe Customer Support. The fact is that YOU lost your disks; Adobe did not cause that problem. But Adobe can make replacement disks available to you if you cooperate. In the future, please register your product ASAP upon initial product installation. You don't have to mail anything in; the product can self register via the internet - all you need to do is provide minimal contact information. One of the main reasons for the registration process is to assist customers when disks are lost, upgrades are required, etc.
    - Dov

  • Unable to resolve installation error for Adobe CS3 Web Premium despite referring to given solution

    Hi,
    I own a copy of Adobe CS3 Web Premium from a few years ago that was bundled with my Fujitsu Lifebook T5010 on Windows Vista.  I wish to install the CS3 Web Premium onto my Acer Aspire X3990 desktop that is running on Windows 7 Home Premium SP1 on 64-bit operating system type. However, the installer prompts the following error: "This software cannot be installed because JScript is not properly registered. Please repair JScript and then restart the installer".
    Checking with Adobe website, I came across the following support page: http://helpx.adobe.com/creative-suite/kb/error-2739-installer-closes-cs3.html
    whereby it says the solution is to manually register the jscript.dll file. I followed the procedure exactly for that of 64-bit system, but then the following new error pops up when I enter in "regsvr32 jscript.dll" onto Administrator: Command Prompt on C:\Windows\SysWow64 : "The module "jscript.dll" was loaded but the call to DllRegisterServer failed with error code 0x80004005. For more information about this problem, search online using the error code as a search term."
    One thing I note is that on the Adobe web link, the operating system mentioned is Vista, while I am currently running Windows 7.
    Please help, as the few solutions I found on Google search are mostly repeated calls to ensure that the command prompt is run at Administrator level, which I already am doing so. I need something more than telling me what I had already done but not resolved.
    I am asking the same question in parallel to the Microsoft Community page as well, as I do not know where exactly the issue lies with. I hope both sides can give a clear resolution.
    I really need help in enabling me to use Adobe CS3 again, as my Fujitsu laptop that ran it without problems had since died off already.

    Fix site display problems with Compatibility View - Windows Help
    Mylenium

  • CS3 Web Premium Suite compatible with Vista 64 bit?

    Greeting folks. I realize this is not a Photoshop specific question, but does anyone use CS3 Web Premium Suite on Vista 64? If so, do you have any problems with any of the programs?
    I'm contemplating upgrading from Vista 32 to Vista 64.
    Thanks!

    I just got the Adobe Master Collection CS3 to run on a Dell Workstation (quad core processor, 2GB RAM) with Vista 64 Business. Photoshop is deathly slow, to the point of being unusable. It takes up to 2 minutes just to load the programme. Clicking menu items or drop-down buttons produces no response for about 5 secs. I created a blank layer and tried to draw a simply brush stroke across it - again, a 5 sec delay before the stroke appeared. This makes it impossible to do any useful work. Other parts of the package are better (e.g. Dreamweaver, Illustrator) but Bridge is slow and I have a subjective impression that some of my none Adobe programme are now running more slowly. I did look at CPU and memory utilization - never got about 60% and was mostly around 10%.
    When I run the Photoshop CS3 trial on an AMD duo core computer with only 1GB RAM (which is running XP Pro), I get a much snappier response. Makes me suspect a Vista issue.
    Since others appear to be having much better success, I would be very interested in any tips, etc. which I might try.
    Thanks.

  • Troubles installing cs3 Web Premium

    I just got a new computer (MacBook Pro) running OS 10.6.7.  I deactived my Adobe software on my old computer (an older white MacBook which is also running OS 10.6.7), downloaded CS3 Web Premium from the Adobe on-line store (where I originally purchased it) to my new computer and double clicked the Setup icon.  I very briefly see a window saying "Initializing Adobe Setup..", then an installer alert window pops up saying "Setup has encountered an error and cannot continue.  Contact Adobe Customer Support for assistance.
    Customer Support transferred me to Installation support, which told me they no longer support CS3 installation questions.
    What do I need to do to get my CS3 software running on my new computer?
    Thanks,
    Phil DiPastena

    Hi Phil,
    I'm sorry you're having problems installing CS3.  Your best bet would be to reprost this question over on the Mac Creative Suite forums.
    Thanks,
    Chris

  • Unable to install CS3 Web Premium on Vista

    I recently purchased CS3 Web Premium. When I try to install it, it fails. The message I get is - Error 1310.Error writing to file
    C:\Config.Msi\43361.rbf. Verify that you have access to that directory.
    I am running on Vista Home Premium - Service Pack 1.
    I turned off User Account Control and I have reset the ownership and permissions for the ProgramData folder as directed in the forum.
    Still can't load the software.  One thing I find strange about this message is that I don't have a Config.Msi folder.  I even tried creating one but that didn't help either.
    Please help!

    I still have not been able to get this resolved completely. However, I have been able to get the error 1013 from popping up.
    I had originally started off doing these steps from Adobe's site : http://kb2.adobe.com/cps/401/kb401528.html however I had no luck with any of the 3 solutions. I then found this link : http://www.howtogeek.com/howto/windows-vista/using-windows-vista-compatibility-mode/ and this seemed to have taken the error 1013 from popping up.
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    I also had downloaded some scan program that states they can get Adobe Software installed and take away the errors by cleaning my system. Wait I'm confused here because my system is BRAND NEW. This program also cost like 40 bucks. I had contacted them wondering how on earth they can claim such a thing on a brand new computer...and that there "scan" had shown my brand new laptop with thousands of errors!!! ???? !!!! They only answered that I needed to buy their software to find out...obviously skipping that option.
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    Last resort will to call support but after reading all the forums I'm dreading the sound of it...someone had spent 6 hours on the phone with not results only to have NO working programs instead of the pre-version they had in working order. Also I'm not sure that I'll be getting any help...it sounds that you need the most recent version.
    If this does not work...I'm seriously considering sending back my brand new laptop back in that it was the ONLY reason why I bought the thing was to be able to work while I was away from home. Apparently, I won't be able to do so...or buy a whole new program or license which to me sound rediculous in that I've spent just like everyone else on here the amount for the software and was told that I could have it installed on two computers as long as they were not being used at the same time. Understood but not seem to be working out that way.

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