Problems restoring iphone 3gs on windows xp

Hello, I went on to get the new update for my girlfriends iphone, as a nice suprise... So yeah now all the phone does is have a picture of a usb cable with an arrow pointing at an itunes icon. In itunes, the phone says it has to be restored, ok, so I go to restore it and an error occurs every time. I have done literally everything the support page suggests, is there a problem with the new update? or am I just slow?

Hey guys. Ok it looks like I figured it out for myself.
I opened the iTunesSetup.exe file with WinRar, and it allowed me to extract the individual .msi files for the various iTunes components. This included AppleMobileDeviceSupport.msi, AppleSoftwareUpdate.msi, Bonjour.msi, iTunes.msi, MobileMe.msi, and QuickTime.msi. I then ran each .msi individually and Removed each component. Once this was finished, I ran iTunesSetup.exe again and installed from scratch, and it worked! It looks like there was something wrong with an old installation and it never completely uninstalled. Now it's detecting my iPhone and working fine!
Message was edited by: sleightmind

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