Problems retaining page size when converting MS WORD 2007 doc to PDF

I am having a problem converting Word documents that are not standard page size to a PDF. When I do the conversion, the PDF is resized to 8.5 x 11, even though the original WORD doc was 5.5 x 8.5
This happens even when I go into the Acrobat Preferences and change the default page size to 5.5 x 8.5.
The worst of it is, it does not happen with everyone who uses a particular computer here. It happens to some, but not to others.
Does anyone have any experience with this?
Thanks.

It's happening the same way on several different computers here.
Everyone logs in with their own userid on each machine. We are all working with the same MS WORD documents. These documents are non-standard sizes -- 6 x 9, or 5.5 x 8.5.
Everyone uses the same version of Acrobat Professional, and selects "Convert to PDF from file".
For some people, the PDF is created from the Word doc, and the original page size is retained. This is what we want.
However, for others, the PDF is created as 8.5 x 11, no matter what the original size of the document was. No amount of fiddling with the default page size, in either Acrobat or Word, changes this.
It is driving me crazy, and I was hoping that at least one other person on the planet has come across this problem. Is this an Adobe or a Microsoft problem? Could it be a Windows registry setting?
Advice is appreciated!

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Problems retaining page size when converting MS WORD 2007 doc to PDF

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