Problems running iTunes and QuickTime on 17" MBP

I recently got a 17" MBP with 4MB memory from work. Everything works perfectly so far except iTunes and Quicktime. Whenever either program is open the machine completely bogs down even if nothing is playing. I've re-installed the software and repaired permissions to no avail. Obviously it's frustrating to have my 5 year old PC laptop run Apple software better...
Any help would be appreciated!

I'm having the same problem....driving me crazy...I've tried everything...turning off my virus and firewall center....deleting it...reinstalling it from the disk and the site....and I keep getting Error code on the QT of 3 and I don't remember the one of Itunes but it won't run unless QT is installed....HELP!!!!

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Massive problems installing itunes and quicktime

Hi, to anyone who can help me:
I cannot install iTunes or quicktime. Just bought a new ipod 30gb. v.excited. Downloaded itunes. gives me error messages when i try to install.
They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
and
"The installation of Quicktime did not complete successfully. ITunes requires Quicktime."
I have tried using CCleaner to clean up my hard drive and uninstall both itunes and quicktime (old and dodgy new versions). I have tried using 7-zip to unpack the new downloaded files and install from the .msi and other .exe files.
I have tried installing the standalone Quicktime (which wont install properly) and then installing itunes (which won't install properly, coz quicktime is not installed properly)
I have tried rebooting my computer between these attempts
I have tried it with my virus-protection software off as one thread here suggested.
I am logged on as administrator for all these attempts and i'm at my wits end.
I have tried everything!
please help me if you have suggestions.
Thanks
Lisa
Dell Windows XP

They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
interesting.
did you have an earlier version of itunes and/or quicktime installed on the PC? in particular, an itunes 6.0.x or lower version, and/or a QuickTime 7.1 or lower version?
(checking on this because i'm wondering if there's a DCOM permissions issue involved with the uninstall of your previous versions of itunes/quicktime.)

Problems installing itunes and quicktime. i've tried everything

i installed itunes. i was then using the wrong port/plug in because it wouldn't read my D drive. i reinstalled itunes and then i clicked on it and it says something like "i can't open this because the installation failed with itunes or quicktime."
i then tried to delete itunes from "my computer" which worked, but it wont let me touch quicktime to delete it. i left quicktime in the computer.
i have then re- installed itunes and registered my ipod over 10 times at least because it kept saying i couldn't use itunes. i think that might be the problem, that my ipod has been registered so many times. which files ami supposed to erase to fix this problem. i restored my computer and reinstalled itunes and the same problem happened. there is also a error 2095 in quicktime which i cant fix. i just got an ibm laptop aith windows xp and i was wondering if i should try using that instead. it already has itunes on it, but it has not been used.should i?

I'm having the same problem....driving me crazy...I've tried everything...turning off my virus and firewall center....deleting it...reinstalling it from the disk and the site....and I keep getting Error code on the QT of 3 and I don't remember the one of Itunes but it won't run unless QT is installed....HELP!!!!

Problem with itunes and quicktime

I installed the lastest version itunes, then itunes crashed on me, then microsoft crash analysis popped up with a message to unistall quicktime and then to repair itunes. So I did that and now itunes will not work and when I click on the itunes icon I get an error message about quicktime. I tried a system restore, and I tried downloading quicktime sepeartly, but I still get the same error message. I haven't tried re-installing itunes yet because I'm afraid of losing all of my music, help!!!
ibm Windows XP
ibm Windows XP

Katrina, maybe you can give me some information on how I can get the iTunes program installed, so I can install my music on my Ipod.
I've tried to install the iTunes program on my computer but every time I try to open the iTunes program after clicking on the iTunes setup, an error message always appears saying it need to close and if I want to send the error message to Microsoft or do I not want to send it.
I cannot understand this problem. I bought my Ipod over a year ago and I had the iTunes program installed on this computer and it was working fine, and when I tried playing a video that I had purchased from the Music Store, it would play the video but it wouldn't play the audio. I also had the other version of that same song, where it would only be the audio version, and when I would play that, it would play the audio. When it didn't play the audio and it played the video, I ended up erasing the whole program and erasing all of my music from my Ipod, when I restored my Ipod. I knew that all of my music would be lost when I restored my Ipod. I've been trying everything to get the program up and running again on my computer. Do you have any information on what I need to do in order to get the iTunes up and running again?
Pentium Windows XP

Problem updating itunes and quicktime

i try to update my itunes/quicktime an error occurs that says that "The older version of QuickTime cannot be removed. Contact your technical support group." i tried deleting it many different ways and it will not work
any help would be greatly appreciated

Hi,
Have just cured my problem. I went delvinginto these archives and found a link (see below)
http://docs.info.apple.com/article.html?artnum=93976
I did all that - themost important bit is the bit about the Windows Installer Utility. This seemed to cure things for me. After following those instructions, I went into my "Add/Remove programs" control Panel utility and removed the extraneous Quicktime entry, which at last, finally removed itself (after doing the bit about the Windows Installer Utility) and then restarted the PC. After that, I installed the standalone Quicktime installer, which worked! Then I installed iTunes (which probably re-installed QT over the top of itself, but hey, what the **** - it worked!).
So I'm a happy bunny.
CHeers,
Sibrewer01

Problems installing itunes and quicktime

I am a new ipod owner. At the end of the downloading process my Installshield prompts this
Command line paramters:
/L language ID
/S hide intialization dialog for silent mode use:/s/v/qn.
/V parameters to MsiExec.exe
/UA<url to InstMsiA.exe
/UW<url to InstMsiW.exe>
/UM<url to Msipackage>
Can anyone tell me what to do to get rid of this and my itunes downloaded? I am dying to use my ipod.
ipod Windows XP

Some people were seeing that last year, and had to use a program named winrar to get iTunes to install.
http://discussions.apple.com/thread.jspa?messageID=804139&#804139

Installing itunes and quicktime problem

Alright i am having problems installing itunes and quicktime, itunes downloads fine but when the quicktime install gets to writing system registry values it says "Could not open key: HKEYLOCALMACHINE\Software\Classes\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel"

"Could not open key: HKEYLOCALMACHINE\Software\Classes
\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient >access to that key, or contact your support personnel"
Crikey. Haven't seen one of those for an eternity.
Checking on a simpler possibility with it first. It can be produced if certain older versions of QuickTime were installed in a different administrative user accpount from the one in which you're currently attempting to install the newer version.
Do you have other user accounts with full administrative rights on the PC? If so, can the install go through successfully from any of those?

Back to square one: new iTunes and QuickTime CRASH, CRASH, CRASH

I've been struggling with iTunes and QuickTime ever since the upgrade to 6.0.4. Everything worked just fine until then, and has worked fine since I got my iPod last June.
A couple of days after the upgrade to 6.0.4 iTune started crashing, with the error message: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Please note this is only about using iTunes to play music on my computer (my iPod seems to be working fine.)
I've removed iTunes and QuickTime, reinstalled them, and this works for a couple of days, then iTunes starts crashing again (this has now happened twice.)
Strangely, this time, tunes in Party Shuffle at start up (from the last normal exit of iTunes) play just fine, but when I try to play something out of Library or swtich to a different genre or playlist in Party Shuffle, the programme crashes: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
I've tried opening QuickTime alone, and it fails to open (no error message) it gets as far as the player, then there's a windows "thunk" and QuickTime closes.
So now I will uninstall, reinstall (starting with QuickTime, which seems to be the real culprit here) and maybe it will work for a couple of days. Computers are supposed to save time, not take up time in this way.
I don't seen any sign or word of a new version of QuickTime with a fix to this problem (many seem to be having it). How long do I have to go on this way. Perhaps the best is just to use another Windows Media Player or Nero ShowTime ... these seem to function without any sort of problem.

Thank you Katrina and MossMan,
I do keep my computer under pretty tight wraps: Outpost firewall, AVG anti-virus, MS Anti-spyware. Ran the Ewido scan as suggested, Ewido did find quite a few cookies it considered of medium threat spyware ... removed these, and this did not resolve the problem with iTunes/QuickTime. Anyway, I'm not sure that cookies can cause programmes to crash?
I still think that it's unlikely that the problem with iTunes and QuickTime starting right after the upgrade to iTunes 6.0.4 and its QuickTime counterpart, is just a coincidence.
And if QuickTime is particularly vulnerable to some malware that none of the security programmes on my machine can find, and malware that has no effect on any other programmes, including other media players, then maybe this vulnerablity should also be something Apple should try to address.
Walter

Help!!! Itunes and Quicktime does not open

I already followed the suggestion here on the problems for ITunes and Quicktime suggestions to follow to go to Control panel but does not work and tried to uninstall and install back the itunes with quicktime but still no luck....I am deciding to return the ipod...it is frustrating..Help needed before i finally return this !!!!

rafaella,
So you have tried the steps in this thread?
http://discussions.apple.com/thread.jspa?messageID=3482546#3482546
Generik

Installing iTunes and QuickTime on an HP laptop running Windows 7.

I get error 2738 when:
installing todays downloads or when
uninstalling a preinstalled 2009 version of QuickTime.
I have seen and successfully applied the solution offerred at http://support.apple.com/kb/TS1331.
Twice.
Restarted the computer and applied that solution again, and again with the message indicating success.
And each time get the error 2738 message.

I also looked through the earlier messages and saw something about
a logon as a simple user.
Did this and then noticed the uninstaller in QuickTime folder.
Used this and QuickTime uninstalled without error (2738 or anything else).
Continued to be logged on as this simple user.
Ran the iTunes installer (answering yes to security questions).
Installed both iTunes and QuickTime without error.

ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
"Runtime Error!
Program C://ProgramFiles/QuickTime/QuickTimePlayer.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information"
So as long as I have been using Quicktime and iTunes I have never encountered this, I tried to re-install but the error kept coming up after it was installed. Please help me out!

try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

Error Messages for iTunes and Quicktime, what do I do?

Hello, I'm in need of some help.
Let me walk you all through what I did for the last 4 hours:
(important note: I suck at far too much computer stuff, so I am fully aware that as you read the following, at certain points I probably made the problem much worse than it needed to be, I am not proud of this, but everything you read did happen, stupid as it probably was for me to pursue the problems in the particular way that I did. Hindsight is 20/20.)
I updated my iTunes v7.7 to v8.0 today, and after trying it out for a while decided that I didn't like it and wanted to go back to what I was using before.
So, because I didn't know what else to do, I tried to re-install the original iTunes software that came with my iPod (a 20gig classic I bought in 2004). That version of iTunes was v6.0 (again, 3 years ago).
Part way through the installation process, I got a message that said that, because I had a newer version of iTunes on the computer already, it wouldn't install the version on the disk.
So I uninstalled v8.0, restarted my computer, and installed the v6.0 from the CD-ROM I had.
It was then that I found I had NONE of the 6000+ songs in my iTunes window. I checked my computers files to find that they were still in the library, but my iTunes screen was completely devoid of all my music.
So I tried to get it all back on the player. I discovered that by right-clicking "Play" for the individual files from the folders in my iTunes that they would come up on the player, but that meant that I'd be clicking in 6000+ songs, one by one, till they were all back. I didn't want to do that.
So I tried a system restore (again, read "important note" at top of post). After that happened and I was looking at my desktop again, tried opening iTunes, and it gave me a message that said:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
And it asks if I wanna send an error report. I decline, then try opening Quicktime. Same message. So I try to uninstall both programs (i know, i know, "important note"), and iTunes uninstalls, Quicktime does not, because, as my computer puts it, "a fatal error occurs."
But since I have iTunes uninstalled, I go to apples site and download iTunes v8.0 again. After waiting for all that to get done, I get the same error message.
So I peruse this very discussion forum, and after looking for a good while at what is being recommended I go to a site and download v7.7 again.
Again, I get the same error message.
So here I am. I've tried working it out myself for the last 4 hours, and I seem to have made things worse.
So please, please, PLEASE, I ask for any help you can provide.
Can I get my iTunes back?
Is my Quicktime corrupted now?
Am I totally screwed?

I had the same problem when I went to upgrade to 8 and then downgrade back to 7.7. To fix this is a little involved, but you can do it. Let me put it this way, I talked my mother through it on the phone, and she has a hard time finding the power button So no worries, I'll help you get back up and running. I am running Vista now, so I am going off of memory for Vista, so bear with me.
I would do the following:
1. Uninstall both iTunes and Quicktime by going to Control Panel-Add Remove Programs, and choosing first Quicktime then iTunes.
2. Clean your registry. Easy now, it is not that hard. To do it, go to http://www.ccleaner.com/download and download CCleaner. It is free and has NO spyware. Install it and run the registry cleaner. It will remove any trace of both programs from the registry. Now you have 2 choices.
3a. Now I would install iTunes 8. Because you already installed it once, it converted its database file that it uses to track the library and play lists up to the iTunes 8 standard.
3b. If you have no problem loosing your playlists and library settings, you can go back to iTunes 7.7. To do this, first search for "itunes.ttl". To do this, go to Start-Search Files and Folders- and type in "iTunes.ttl" Once the search finishes, it will tell you where it is located. Navigate there using Windows Explorer or My Computer and delete it. Now you can install iTunes 7.7 with out any errors. You will not loose any files! just your playlists and it will not remember what is in your library.
As far as adding your songs again, did you try to re-importing your music? If you go to the file menu-add folder to library. It will bring up a dialogue box that will allow you to browse to the folder with your music.
Let me know if this works. I will help in anyway I can.
Good Luck,
linesma

Itunes and Quicktime won't open.

I recently had a problem with Itunes, which deleted anything new I purchased or downloaded. I found out that if I rebuilt the library the problem could be solved, but I didn't want to risk losing any data so I didn't do it. I figured I'd wait for an update that would fix it and a couple days later I downloaded Itunes 7.3.1. The download did not go smoothly at all. During the course of it: it had to stop downloading and download both Itunes and Quicktime seperatly and it kept saying that my Quicktime was not up to date (something it's been saying for the last couple months). I've tried fixing that before, but when I do it prevents me from going into Itunes.
Now after downloading 7.3.1 neither one of the programs will open. Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration." and Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
I'm starting to get really annoyed with Itunes, for the last couple months it's had nothing but problems. Can someone please help me.
Windows XP

Hi Clyde33.
Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration."
Have a look at this article in the Apple Knowledge Base.
Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
Check out b noir's response in this thread .

Exception processing message 0xc0000013 after updating itunes and Quicktime

After updating itunes and Quicktime, every time I remove a CD from my DVD drives I get an error saying no disk exception processing message 0xc0000013 Parameters 0x759f023c 0x87f51934 0x759f023c 0x759f023c.
I tried doing a restore to a time before that update and that didn't seem to help. It just gave me different parameters.
I'm using Windows Vista and this is driving me nuts.
Any help would be greatly appreciated.

I also have the same problems as you guys after installing Corel Painshop Pro X12. I went into the task list and stop the CorelIOMonitor process and then the problem went away. I found out that you can disable this from starting up using System Configuration tool via Start -> Run -> msconfig
. It's an interm solution untell they fix it. Maybe someone needs to notify Corel or Apple to fix this problem.

Can't install or run itunes or quicktime in Windows

First, I own several Macs and one Windows machine. The problem is with the Windows machine (and yes I downloaded the Windows version, hehe).
I've actually been having hard drive trouble with this machine, so this is a fresh installation of the OS, which is Windows XP Pro x64, fully updated as of today. Due to all of my attempts at trouble shooting my hardware problems, I've reinstalled the OS several times, along with itunes and quicktime, and the installations all worked each time (minus the drive failure part, hehe), *except for this time*. Now that I'm using an apparently good drive, I can't get quicktime and itunes to work.
What they do is install, with or without error. If they install with an error, it's a -3 error, or something like that. They never run. I mean, I click on the icons, and all I get is an hourglass, and then nothing (sometimes I get a crash report that is meaningless to me, oh and one time I got an error about some file called run32.dll or something). I can't uninstall the software because whenever I try, it says it completed, but upon rebooting, the stupid quicktime icons are still there (although I think it manages to remove itunes but I'm not 100% sure). There is an uninstaller in the quicktime folder, but even it won't run.
I run Avast antivirus, but I have always been running this and it never caused problems before. I am a low risk when it comes to getting infected with stuff anyway, because I'm very careful when I use the internet (I don't think I've ever seen a piece of spyware before in my life, or a virus), I'm behind a NAT router that has all ports closed, and I've turned off certain network features on this machine that would normally make it highly insecure.
I've tried that Windows Installer Cleaner thing, but that didn't do anything.
I'm not having any trouble with any other piece of software.
Any suggestions? This isn't a huge issue for me, since I have other computers I can run itunes on, but it's really bugging me in a way because it was working fine literally just a couple of days ago. Now that I've reinstalled the OS yet again, though, it won't work.
Windows XP Pro x64

oh, i know what you mean ... we don't have your specific problem, but the noir household counts itself amongst the ranks of people who had their Outlook Express address books blown up by KB911567.
we've had mixed success with trying to convince Windows Update to stop reinstalling that beast. so we're also planning to implement the following strategy from the latest PCWorld's bugs and fixes column (it appears to be for standard XP, but fingers crossed it should work for x64 too):
Set Windows Update to automatically download patches, but to install them only when you say so. Open the Control panel, choose System, and then click the Automatic Updates tab. Select Download updates for me, but let me choose when to install them, and click OK.
then do custom installs of downloaded updates. then we can check to see if the beastly ones have somehow made their way back onto the list of updates that XP wants to install.
( ... there seem to have been a lot of Windows-update-related problems, lately ... but perhaps it's just that a bunch of them are hitting me where i live, so i'm noticing them more ... )
love, b

Problems running iTunes and QuickTime on 17" MBP

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