Problems Scanning with HP Officejet 4500

I am trying to scan a doc with my 4500. Everything seems to be going fine: i have marked it "Save to Doc," I see a preview on my computer, but when i hit finish no file is created in My Scans. Could this be because the "Scan To:" field in "Scan Options" is blank? Any suggestions welcome.
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Solved by following the instructions at the following post: "HP Solution Center does not save scanned files"

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[SOLVED] Can't Scan with HP OfficeJet 4500

My cups says at http://localhost:631/printers/HP_Officejet_4500_G510g-m this:
HP_Officejet_4500_G510g-m
HP_Officejet_4500_G510g-m (Idle, Accepting Jobs, Not Shared)
Description: HP Officejet 4500 G510g-m
Location:
Driver: HP Officejet 4500 g510g-m hpijs, 3.14.10 (color, 2-sided printing)
Connection: usb://HP/Officejet%204500%20G510g-m?serial=CN21CG201N05CQ&interface=1
Defaults: job-sheets=none, none media=na_letter_8.5x11in sides=one-sided
and it prints fine.
But I can't scan now. I could before. This is what I see in my terminal:
$ sudo hp-check
Saving output in log file: /home/kirk/hp-check.log
HP Linux Imaging and Printing System (ver. 3.14.10)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if
the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP
supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: arch distro is not found in AUTH_TYPES
warning: unknown- version is not supported. Using unknown-0 versions dependencies to verify and install...
| SYSTEM INFO |
Kernel: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
Host: arch
Proc: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
Distribution: unknown
Bitness: 64 bit
| HPLIP CONFIGURATION |
HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.14.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
| External Dependencies |
policykit Admin-Policy-framework OPTIONAL - 0.112 OK -
gs Ghostscript REQUIRED 7.05 9.15 OK -
network Network-wget OPTIONAL - 1.16 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus REQUIRED - 1.8.10 OK -
cups CUPS REQUIRED 1.1 2.0.1 OK 'CUPS Scheduler is running'
xsane SANE-GUI OPTIONAL 0.9 0.999 OK -
| General Dependencies |
error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
error: pil Python-Image-Lib OPTIONAL - - MISSING 'pil needs to be installed'
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.11.3 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.20 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
python-devel Python-SDK REQUIRED 2.2 3.4.2 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.11.3 OK -
cups-devel CUPS-SDK REQUIRED - 2.0.1 OK -
sane-devel SANE-SDK REQUIRED - 1.0.24 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.24 OK -
cups-image CUPS-Image-Lib REQUIRED - 2.0.1 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
python-notify Desktop-notifications OPTIONAL - - OK -
| Compile Time Dependencies |
gcc gcc-Compiler REQUIRED - 4.9.2 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 4.1 OK -
| Python Extentions |
cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
hpmudext IO-Extension REQUIRED - 3.14.10 OK -
| Scan Configuration |
hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -
| DISCOVERED SCANNER DEVICES |
/^Cerror: User exit
Done.
I kill it because it just hangs. The issue appears to be "reportlab needs to be installed" but I beleve I have all the packages installed:
$ sudo pacman -Qs pyth
local/cython 0.21.1-1
C-Extensions for Python
local/gnome-python 2.28.1-9
PyGNOME Python extension module
local/libftdi 1.2-1
A library to talk to FTDI chips, optional python bindings.
local/libreoffice-still-common 4.2.7-2 (libreoffice-still)
Common files for LibreOffice maintenance branch
local/pygtk 2.24.0-5
Python bindings for the GTK widget set
local/pygtksourceview2 2.10.1-5
Python bindings for gtksourceview2
local/pyorbit 2.24.0-5
Python bindings for ORBit2
local/pyqt4-common 4.11.3-1
Common PyQt files shared between python-pyqt4 and python2-pyqt4
local/python 3.4.2-1
Next generation of the python high-level scripting language
local/python-atspi 2.12.0-1
Python 3 bindings for at-spi
local/python-bsddb 6.0.1-3
Python interface for BerkeleyDB
local/python-cairo 1.10.0-4
Python bindings for the cairo graphics library
local/python-dbus 1.2.0-4
Python 3.3 bindings for DBUS
local/python-dbus-common 1.2.0-4
Common dbus-python files shared between python-dbus and python2-dbus
local/python-gobject 3.14.0-2
Python 3 bindings for GObject
local/python-pyqt4 4.11.3-1
A set of Python 3.x bindings for the Qt toolkit
local/python-reportlab 3.1.8-1
A proven industry-strength PDF generating solution
local/python-setuptools 1:7.0-1
Easily download, build, install, upgrade, and uninstall Python packages
local/python-sip 4.16.4-1
Python 3.x SIP bindings for C and C++ libraries
local/python-xdg 0.25-2
Python library to access freedesktop.org standards
local/python-xlib 0.15rc1-6
A fully functional X client library for Python programs
local/python2 2.7.8-2
A high-level scripting language
local/python2-beaker 1.6.4-2
Caching and sessions WSGI middleware for use with web applications and stand-alone Python scripts and applications
local/python2-bonobo 2.28.1-9
Python bindings for interacting with Bonobo
local/python2-boto 2.34.0-1
A Python interface to Amazon Web Services (AWS)
local/python2-bsddb 6.0.1-3
Python interface for BerkeleyDB
local/python2-cairo 1.10.0-2
Python2 bindings for the cairo graphics library
local/python2-crypto 2.6.1-2
Collection of cryptographic algorithms and protocols, implemented for use from Python 2.
local/python2-dbus 1.2.0-4
Python 2.7 bindings for DBUS
local/python2-distutils-extra 2.38-2
Enhancements to the Python build system
local/python2-ecdsa 0.11-2
Implementation of ECDSA in Python
local/python2-gconf 2.28.1-9
Python bindings for interacting with GConf
local/python2-gnomecanvas 2.28.1-9
Python bindings for the GNOME Canvas
local/python2-gnomekeyring 2.32.0-15
Python bindings for libgnome-keyring
local/python2-gnomevfs 2.28.1-9
Python bindings for interacting with gnome-vfs
local/python2-gnupginterface 0.3.2-2
A Python interface to GNU Privacy Guard (GnuPG).
local/python2-gobject 3.14.0-2
Python 2 bindings for GObject
local/python2-gobject2 2.28.6-11
Python 2 bindings for GObject2
local/python2-keybinder2 0.3.0-2
Library for registering global keyboard shortcuts - Python 2 bindings
local/python2-keyring 4.0-2
Store and access your passwords safely.
local/python2-libgnome 2.28.1-9
Python bindings for libgnome
local/python2-lockfile 0.10.2-1
Platform-independent file locking module
local/python2-mako 1.0.0-1
Hyperfast and lightweight templating for the Python2 platform
local/python2-markupsafe 0.23-1
Implements a XML/HTML/XHTML Markup safe string for Python
local/python2-notify 0.1.1-13
Python bindings for libnotify
local/python2-numpy 1.9.1-1
Scientific tools for Python
local/python2-paramiko 1.15.1-1
Python module that implements the SSH2 protocol
local/python2-pyqt4 4.11.3-1
A set of Python 2.x bindings for the Qt toolkit
local/python2-pysqlite 2.6.3-4
A Python DB-API 2.0 interface for the SQLite embedded relational database engine
local/python2-sip 4.16.4-1
Python 2.x SIP bindings for C and C++ libraries
local/python2-wnck 2.32.0-15
Python bindings for libwnck
local/python2-xdg 0.25-2
Python library to access freedesktop.org standards
local/sip 4.16.4-1
A tool that makes it easy to create Python bindings for C and C++ libraries
local/wxpython 3.0.2.0-1
A wxWidgets GUI toolkit for Python
and I just reinstalled some and rebooted.
I am a bit lost as to what's wrong.
Last edited by CaptainKirk (2014-12-05 12:23:09)

In reality I couldn't print either. Not sure what really fixed it, but it seemed that adding hpoj from AUR and rebooting did it. I then readded the printer and now all works.

How to scan with hp officejet 4500

How to use the hp officejet 4500

Hey @Eben61 ,
Thanks a lot for the question, now lets get you an answer!
I understand that you are looking to learn how to scan on your HP Officejet 4500.
So that I am able to further assist you with this I need you to let me know which operating system you are using and how you have the printer and the computer connected
1. What Operating System are you using? Press the link to find out, in case you don't know already. http://whatsmyos.com/
2. Is the printer connected via a Wireless connection or a USB connection?
Look forward to hearing back from you.
I worked for HP.

I am trying to scan a document with my officejet 4500?

is anyone can help me?i am trying to scan a document to my officejet 4500 ..but the printer panel said; No scan options.Refer to device documentation to trouble shoot?what is that mean?what should i do?

Hello everyone, I was having this exact issue myself, and after finding no help whatsoever from the manual that comes with the device itsself, there is no mention of scanning in it at all, I played around with it myself. GO to the HP solutions center icon that is on your computer, click on that, go to scan picture or document, whichever it is that you are trying to scan, and all the options for scanning will come up and you will be able to scan without problems. Documents and pictures will be saved to your computer if that is what you choose as well as this is what I was trying to do, and you do not have to use the document feeder. I have read everything else on here and tried it all and none of it works, this does work. I tried it several different times before typing this post.

Pc to fax problem with hp officejet 4500

when using the pc to fax function in hp officejet 4500, the person receiving the fax is not clear. the text is broken with horizontal lines

Welcome to the forums maurivik
I saw your post about how when you send a fax, the received fax is showing lines through it. I would suggest trying the troubleshooting guide below for this issue to hopefully have it corrected.
Received Faxes Are Blank or Have Vertical Lines
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Enjoy your day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problem with HP OfficeJet 4500 in mountain lion

Hi freinds,
i just upgraded to mountain lion and my officejet 4500 stopped working.
i deleted it and tried to reinstall, then during the instalation procedure i get this error " Can't install the software for the HP Officejet 4500 G510n-z because it is not currently available from the Software Update server" .
i tried downloading the new update manually here http://support.apple.com/kb/DL907 . deleted the HP Folder in the Library>Printers as instructed, installed the package and still nothing. same problem. it always looks for the SW in the Apple Update and cant find it.
i even went into the HP Folder in Library and into CUPS as instructed here https://discussions.apple.com/thread/4256461?start=0&tstart=0 . but still NOTHING CHANGES!!!
help please. i cant seem to pass this
thanks
Moti

Greetings Motim,
As the above user said, the best thing to do would be to restart.
Once you've done this, we'll go from there.

Link to Windows 8.1 Printer (Fax, Copy and Scan) Drivers for OfficeJet 4500 G510n-z

Hello:
Need to know where I can find updated drivers for my OfficeJet 4500 G510n-z printer. I am using Windows 8.1 operating system.
I have tried using the link at HP, but at the point that it supposedly gets to the install window, it asks me to insert the disc that came with the printer. When I do that, I still get an error message saying something like "the link cannot be found." I also get another message at some pont indicating that the full version needs to be uploaded. Then, the same process starts all over again. I should add that the printer disc says that it is compatible with XP, Windows 7 and other earlier versions, but not 8 or 8.1
I have tried this 6 or 7 times with the same result. Dell (the company from which I bought the laptop) was useless and suggested I contact HP.
I can no longer scan, either, because the computer isn't recognzing that the printer has a scan function, so when I go to use PaperPort 12 to scan stuff, it doesn't recognize that a printer is attached.
Any help resolving these problems would be greatly appreciated.
Thanks!
This question was solved.
View Solution.

Oops! Thanks "Shlomil" not "Shlomi" - Sorry!

Can't Scan with HP Officejet Pro 8600 N911g

The printer just stopped working yesterday. I am running Yosemite 10.10.2. Through internet searches, I have upgraded to the lastest HP software and drivers. I have reset printing. I can get printing to work with an ethernet cable. Wireless will not work.
I keeping getting an error in HP Scan that the printer is not available. However the printer works when I print to.
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This question was solved.
View Solution.

Hi @dpm2591,
Welcome to the HP Forums!
I see that you are unable to scan wirelessly with your HP Officejet 8600 pro on Mac OS X 10.10. I am sorry to hear this, but happy to help!
I would recommend to start with going through this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this guide works for you!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Scanning with HP Officejet 6500 Wireless All-in-One Printer - E709n using Windows 7 Pro editition

I have had this printer for many years and it was fully operational only for the first two years of its link to my computer. I have uninstalled and reinstalled the software many times with no success. The Printer/Scan doctor does not solve the problem and gives an error HP Twain Scan. The HP Scan Flow Manager also says that software components are missing The printer works fine but the scanner in the solution center always responds with a error code saying installation is incomplete, "reinstall HP Photosmart software that came with the device and try scanning again" . The extended error information is 4,[2,0,80040154), (0,0,0),(3,56,0)] Another computer, my wife's laptop, running Windows 8 was operational until the end of May 2015, and she is also getting this error code with her computer. This has got to be the most annoying all-in-one I have ever used. I have a Canon all in one at work that I have used with the laptop and the all operating features are mindless...it just works. HP software must have compatibility issues either related to operating systems updates or security software. My computer uses AVG, the laptop uses McAffee and beither scanner operates with this printer. I need to get this scanner operational!

Hi , Welcome to the HP Forums! I understand that you cannot scan with your HP Officejet 6500 wireless printer on Windows 7 and 8. I am happy to look into this issue for you! Some questions for you: Are you able to make copies with the printer from the scanner glass? Loading and Copying 216 x 279 mm (8.5 x 11 inch) Plain Paper. (This way we can verify that the hardware is functional.)Do you see any error messages on the printer's display screen, or blinking lights? In the meantime, please take a look through this scanning guide, An 'HP Cue Scanning Flow component has encountered a problem and needs to be closed' Error Displays for HP Deskjet, Officejet, and Photosmart All-in-Ones. Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Borderless Printing issues with HP Officejet 4500

I have created a document using Microsoft word 2007 and am having trouble printing this document without borders. I have a HP Officejet 4500 which does support borderless printing. I have gone into properties when getting ready to print and made sure to check the borderless box. I am still left with a small 1/8 inch border around the entire page. I tried the shortcuts and selected brochures with the same results. I also tried changing the settings through word. I went into page set up and made the margins "0.0" on both sides as well as the top and bottom of the page. It still prints with borders. What am I missing???? Any help would be greatly appreciated.

Having the same issue. I tried to print boderless from many different programms and with all settings I could choose. I get out a full photo or document after maybe 20 prints. Everytime the printer wants to print at least 2 pages, stops printing after 10-50% and restarts again.
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Problems Scanning with Acrobat XI Pro for Mac

I am running Acrobat 11.0.10 on a Mac computer (Yosemite 10.10.2). Ever since i have updated Acrobat, when i attempt to scan documents with my Epson Photo RX620 it won't scan.
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Prior to the update, I was having no issues scanning with the same equipment. Does anyone have any suggestions?
Thanks!

Hey JeffSPHR,
Please refer this KB doc link mentioned below and try troubleshooting scanner issues:
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Let me know if this helps.
Regards,
Anubha

Error message fax scan canceled on officejet 4500 all in one when faxing from the solution center.

I keep getting the error message fax scan canceled on my hp officejet 4500 all in one when I try to fax from the hp solution center,I have no proplem faxing from the officejet 4500 itself. I appreciate any light that you can shed on this matter.Thank you.

Hey @kburns7934 ,
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
Enjoy your Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problems scanning with hp printer

I use HP Photosmart B110 all in one and after changing wifi network have had nothing but trouble. Having lost any connection between mac mini and printer eventual i got the printer function to wok - problem is the scan function is inaccessible now.
Any suggestions please?

Hi burdell1,
As I am sure you know, OS X Mavericks has not yet been released by Apple. Gold Master is only a version of the Mavericks and was released to developers but not yet to the public. The HP software you are using is not compatible with the OS X 10.9, it was designed for the 10.8. This is likely why you are experiencing the issues you are having.
Maybe try scanning with he system preferences rather then the HP Scan software. How to Scan without HP Software.
Method one: Scan from Apple Preview
Method two: Scan from Apple Image Capture
Method three: Scan from Print & Scan
With any luck on of the above options will enable you to start scanning again. Hope the information I have provided is helpful!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Problems scanning with HP printer and Mavericks

I recently installed the GM version of Mavericks and tried to scan some stuff and it came up with this error "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only." I tried repairing permissions and reinstalling the scanner software, but to no avail.....I'm not certain if it is because of Mavericks or something unrelated to that...any suggestions?

Hi burdell1,
As I am sure you know, OS X Mavericks has not yet been released by Apple. Gold Master is only a version of the Mavericks and was released to developers but not yet to the public. The HP software you are using is not compatible with the OS X 10.9, it was designed for the 10.8. This is likely why you are experiencing the issues you are having.
Maybe try scanning with he system preferences rather then the HP Scan software. How to Scan without HP Software.
Method one: Scan from Apple Preview
Method two: Scan from Apple Image Capture
Method three: Scan from Print & Scan
With any luck on of the above options will enable you to start scanning again. Hope the information I have provided is helpful!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Problems with HP Officejet 4500 scanner

My scanner is not working. it gives me the following message on the little screen: no scanning options please read instruction manual.
Please help me with this as I need my scanner right now.
Thank you in advance,
Loubnabenk

Hi @loubnabenk,
I see that you are having issues scanning from the printer. I will try my best to help you out.
Here is some information on How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG).
In Step two, it shows you how to Activate the scan connection to the computer.
I have provided a document with some steps for communication issues.
An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio...
Are you trying to scan a document, photo or scanning to email?
Can you scan from the HP Software on the computer?
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problems Scanning with HP Officejet 4500

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