Problems scanning with hp printer

I use HP Photosmart B110 all in one and after changing wifi network have had nothing but trouble. Having lost any connection between mac mini and printer eventual i got the printer function to wok - problem is the scan function is inaccessible now.
Any suggestions please?

Hi burdell1,
As I am sure you know, OS X Mavericks has not yet been released by Apple. Gold Master is only a version of the Mavericks and was released to developers but not yet to the public. The HP software you are using is not compatible with the OS X 10.9, it was designed for the 10.8. This is likely why you are experiencing the issues you are having.
Maybe try scanning with he system preferences rather then the HP Scan software. How to Scan without HP Software.
Method one: Scan from Apple Preview
Method two: Scan from Apple Image Capture
Method three: Scan from Print & Scan
With any luck on of the above options will enable you to start scanning again. Hope the information I have provided is helpful!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

Problems scanning with HP printer and Mavericks

I recently installed the GM version of Mavericks and tried to scan some stuff and it came up with this error "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only." I tried repairing permissions and reinstalling the scanner software, but to no avail.....I'm not certain if it is because of Mavericks or something unrelated to that...any suggestions?

Hi burdell1,
As I am sure you know, OS X Mavericks has not yet been released by Apple. Gold Master is only a version of the Mavericks and was released to developers but not yet to the public. The HP software you are using is not compatible with the OS X 10.9, it was designed for the 10.8. This is likely why you are experiencing the issues you are having.
Maybe try scanning with he system preferences rather then the HP Scan software. How to Scan without HP Software.
Method one: Scan from Apple Preview
Method two: Scan from Apple Image Capture
Method three: Scan from Print & Scan
With any luck on of the above options will enable you to start scanning again. Hope the information I have provided is helpful!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

There is a problem communicating with the printer.

I have a Lexmark Interpret S405. I am using a MBP laptop with WiFi, running 10.5.8. I have a cabled (non-wifi) Linsys router. I am using an Airport Express.
I was finally able to get the WiFi light on the Lexmark to be static green after reinstalling the Lexmark WiFi setup and reconfiguring my Airport settings so that both the computer and printer see each other.
In fact, I even updated the driver from Lexmark's Web site last night and I watched the WiFi light on the printer blink green indicating that the installation of the driver update was being communicated to the printer.
However, when I print, it opens the print window and says first "Looking for S300-S400", then it says "Printer is now online". Then after about 10 seconds, I get this error: "There is a problem communicating with the printer. Make sure the printer is powered on and connected to the computer. Delete or hold the job and try again."
I've exhausted Lexmark's technical databases and couldn't find the answer here.
I've read that one possible solution was to delete all the printers from the "Print & Fax" system preferences window and re-add. That didn't work.
Lexmark says for: The printer communicating on a network; however, the printer is not responsive. Possible causes could be:
1. Your printer is associated with a network, router, or access point, but it is not your network.
2. A software process is blocked by a system security firewall preventing network communication.
3. You are logged into Virtual Private Network (VPN).
4. You are connected to a network but have decided to switch to a USB connection.
I don't have a VPN and have removed the USB cable, then restarted both printer and computer, and deleted printers in Sys Prefs, restarted, and still no solution.
I can print directly via USB cable, but want to print wirelessly.
Lexmark also says to enter my PIN (which I have pulled out from the print menu screen on the printer) in the System. That tells me a lot...
Network settings on the print window on the printer also tell me Signal strength is 5 (excellent) and that I am on the network my airport is on.
Message was edited by: Macman17

I bet this is too late but...
Are you trying to print through the airport express wirelessly or the built in wireless of the lexmark? If you want to use the airport express, there is no need to mess with the wireless printing on the lexmark at all. The airport express will be easy to set up, all the wireless setups through the printers are a pain.

Cannot print or scan with USB printer over wifi from airport express / time capsule wifi

Hi everybody,
I have recently set up time capsule connected to the router from the telephone company but created a new wifi network for the time machine to better work. Now I have bought an airport express to be able to use my USB printer over the WIFI network. I have to laptops, the printing works fine over the mac book air but not over the macbook pro. On top of that I cannot scan with either of the devices.
I have scanned most of the information out there but this issue seems not to be addressed properly anywhere. Advices given do always repeat itself but no solution worked for me.
Now I have plugged the usb from the printer directly back into mac book pro and the problem seems to persist here too. The message I receive everywhere is this one:
The software for the printer was installed incorrectly.
Would you like it to be repaired?
When I hit the Repair button a notice says 'repairing permissions' but nothing really happens. In the end nothing has been printed.
Resetting the printing systems has not really changed anything either. The problems persist.
This is the screen I get when the printer is directly plugged in through USB:
Result: printer recognised and installed, I cannot print (The software for the printer was installed incorrectly), but I can scan (probably because of the hint ('multifunction')
When I try to install the printer through the network connection (wifi network over time capsule and airport express) I get this image:
Result: printer recognised over bonjour but without multifunction (in other words without scanning), I cannot scan nor print (The software for the printer was installed incorrectly)
As I already mentioned any solution I found online would not work. Now the qustions are:
1) why can't I print? The drivers seem to be there but somehow broken, and I don't know how to repair it
2) why can't I scan over wifi? It sould possible that any function that can be performed over cable should also be able to performable over air, right?
I would very much appreciate any kind of help.
Thank you in advance,
Cris

What's up doc?
HP has not provided "network" drivers to allow advanced features when the the All-in-One is connected to the USB port on the Time Capsule.
Therefore, only the printing function is supported when the All-in-One is connected to the Time Capsule's USB port.
If you need advanced features like fax, copy, scan, maintenance etc., you will need to connect over the WiFI network, or connect the All-in-One directly to your computer.

HP psc 24110 all-in-one - Problems scanning with OS X v10.5.7

Hi, I have been using my HP psc 2410 photosmart all-in-one printer successfully for the past 10months with my MacBook Pro. I recently upgraded my OSX operating system to v10.5.7. since then my printer has been unable to scan. It will print, copy & fax. Checking the HP website shows the latest version of OS X does not support the scanning function of the psc 2410. Does anyone know how I can fix this problem or do I have to buy another scanner? Alternatively, how do I get back to the previous version of OS X which was supplied with my Computer so that I can get the scan function to work?

Hi aviete,
There is no full feature software and driver but you can download HP Printer Drivers for OS X. This download includes the latest HP printing and scanning software OS X Mavericks, OS X Mountain Lion, OS X Lion and Mac OS X v10.6 Snow Leopard.
With this driver you can still print and scan, you just wont have HP software to scan from. Scanning to the computer from the printer control panel is only available when using HP Scan software, thus it will not work because there is no HP scan software as apart of the Apple Software Update driver.
Instead, you can scan using,
Method one: Scan from the Print & Scan window
Method two: Scan from Apple Preview
Method three: Scan from Apple Image Capture
I hope this helps. If you have any additional questions are have any difficulty using any of these methods, please let me know what method you are trying and what the issue/error is. You may also find the following document helpful; OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Problems Scanning with Acrobat XI Pro for Mac

I am running Acrobat 11.0.10 on a Mac computer (Yosemite 10.10.2). Ever since i have updated Acrobat, when i attempt to scan documents with my Epson Photo RX620 it won't scan.
When i try it without image correction, it tells me "an Error occurred while scanning". If I attempt to scan using manual image correction, it will scan the document, and when it gets to the end of the scan, it says scanning canceled.
Prior to the update, I was having no issues scanning with the same equipment. Does anyone have any suggestions?
Thanks!

Hey JeffSPHR,
Please refer this KB doc link mentioned below and try troubleshooting scanner issues:
Troubleshoot scanning problems | Mac OS
Let me know if this helps.
Regards,
Anubha

Scanning with samsung printer/scanner/copier

why won't my samsung scx-4726f scan with the new os x upgrades?

Will it print normally? Try using Applications/Image Capture to see if you can scan. You also might try looking posting on the Samsung support web site - maybe someone has figured it out.

HT6030 Anyone Having Problems Scanning with an Epson WF-3520 Printer?

Ever since I upgraded to Mavericks, the scanning function on my printer has slowed to a crawl and become unreliable, frequently hanging shortly after the scanner initializes. The Epson web site points to Apple Software Update for a solution, indicating that there should be an Epson update available. But no such luck - at least that I can see. Any suggestions or possible work-arounds? Is there other scanning software that would work with 10.9 and my Epson?
Matt528i
Covington, LA

Hey JeffSPHR,
Please refer this KB doc link mentioned below and try troubleshooting scanner issues:
Troubleshoot scanning problems | Mac OS
Let me know if this helps.
Regards,
Anubha

Scanning with Universal Printer software in WIN 8.1 64bit

I am running WIN 8.1 on a 64 bit processor. I have an HP CF1312nfi MFP. The printer package's scan function would not work once the upgrase to WIN 8.1 was done. I uninstalled the printer package and installed the JAN '14 Universal printer package. How can I access the through-computer scan function?

Hi,
The Universal Print Driver is available for customers that require print-only software features, it does not provide any scan functionality.
For scanning you must use the Full Feature Software below:
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3562006&sp...
If you experience any error with the full feature software please describe the error or behavior you experience.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Problem scanning with Image Capture

I have an Epson Photo NX110 all-in-one printer and scanner. I use the Image Capture software that comes with Snow Leopard to scan in photos using my printer's scanner. I have scanned lots of old photos using this set up and it has worked fine. About half an hour ago, I scanned in three photos and it worked fine. These are all 35mm 4 inch by 6 inch color photos.
I am now trying to scan in another old photo, but the height and width of the photo keep being set to zero by Image Capture. As a result, the scanned TIFF file ends up being a blank image. I am using the default settings and the same work flow I have used before, but this particular photo of a relative holding her baby won't seem to scan in properly, even though it looks fine in the overview on the screen. I am using the default 300 dpi setting. This is just a photo of a woman sitting at her dining room table holding her baby in a fairly well lighted room. There is nothing out of the ordinary about this photo as far as its lighting or composition and the photo is in great condition. I tried moving the photo to a different location on the scanner surface, but the result was the same.
If anyone has any ideas on how to fix this problem, please let me know.

I spend my summers scanning old photographs and letters, and this happens to me, too. Sometimes a photo refuses to scan properly. No idea why.
I don't know what made me think to try this, or why it works, but if the photo is less than 8 1/2 x 11, set the photo on the glass as usual, then lay a piece of paper on top of the photo on the glass. Printed paper seems to work better, so I usually use a draft page from a newsletter, or some such. Place this paper printed-side down, so the scanner will be copying the printed stuff. Scan as usual, and when it offers you the chance to crop the image, crop out the paper, keeping only the photo.
Like I said, I don't know why this works, but in most cases, it does. I hope this helps! I know very well how aggravating it is to not be able to scan a perfectly ordinary photograph or letter.

"The HP Deskjet 3050 J610 series was not found." Can't scan with wireless printer to desktop. Help

Our new wireless printer will not scan. I have tried to scan from the computer and get the below error message and then I have activated the scan from printer and when I push the scan button on the printer, I get the same error message.
Thanks!
Product Name: HP Deskjet 3050 J610 Printer/Scanner/Copier
Operating System: Windows 7
Error Message: The HP Deskjet 3050 J610 series was not found - when trying to scan.
No changes made to system

I had some problem. I found you must use HP 'Update IP address' program to add printer instead use window add printer. All programs -> HP ->HP Deskjet 3050 610 series -> Update IP address.

Can't scan with HP Printer

Trying to scan on HP Officejet Pro 8500 wireless all-in-one with my new iMac OSX10.7.3 Printing is fine. Connected via USB. Any ideas? Thanks.

Hello,
If you have not already resolved this, I've included a couple of links below that should assist with getting the latest drivers and some t-shooting steps to resolve scanning issues in OS X 10.7 Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=3964986
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02728195&tmp_task=solveCate gory&cc=us&dlc=en&lang=en&lc=en&product=3964986#N2137

Problem scanning with the HP M1217 nfw.

I used the HP M 1217 nfx printer and scanner wirelessly without a problem for a year. I had to reload following an air-port problem. Now the scanner icon says it is unavailable. The HP director icon doesnt engage at all. Any help greatly appreciated

thanks for your rely. After posting the question a few links came up one of which sorted the problem. All I needed to do was to configure the fax wirelessly (believe it or not). The process for getting the printer and scanner loaded onto a mac is one of the most complicated I have ever come across. Most of it is dealt with on a HP video which sorted everything except the scanner. All sorted and now no excuses for not doing some work.
R

How to scan with HP printer

I have a MacBook Pro and have never been able to use any HP Printer/Scanner to scan. Under the HP utility program, the printer/scanner is not recognized. I am currently using a HP 4780. I also cannot make it work with my wireless system.

You've got the latest drivers?
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-70896-3 &cc=us&dlc=en&lc=en&os=219&product=3794615&sw_lang=

Recent Problem Scanning with a Canon Lide 600F

Hello, I'm using Acrobat v10.1.9 on a Windows 7 64Bits OS and with a Canon 600F Scanner (latest drivers installed).
During few weeks after a fresh installed I was able to use my Canon with Acrobat X. The scanner was recognized and I was able to put some presets etc...
Since today, and perhaps after an Acrobat update, the scanner is not recognized and no communication can be settled. I'm able to use the scanner through WIA interface but is is very limited compared to what I used to have !
I uninstalled the drivers of the Scanner and Acrobat and reinstalled but still the same problem : the scanner is not recognized by Acrobat (only in WIA).
The scanner works perfectly and is fully recongized by other software that can use it in normal mode and not through WIA.
Did somebody had this problem and succeeed in solving it ?
Best regards

Solved with this post : http://forums.adobe.com/message/5385466#5385466

Problems scanning with hp printer

Similar Messages

Maybe you are looking for