Problems sending scanned documents

I have no idea if this is the correct are to post, but hear goes. I have scanned some documents and saved them to a folder. But when I send them as an attachment the recipient cannot open them. They are showing as pdf documents when I open them on my computer, unti I send them and then they turn into a zip folder can anybody help me please, as I have to send lots of scanned documents at the moment.

Try compressing the folder, and sending the compressed file as an attachment to the email.
To compress: select the folder , then in Finder. File / Compress ...
You will end up with another file with the same name.zip
The reciepient only has to double click on the attachment for it to "uncompress".
(You can trash the zip file at any time - the original remains intact.)

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I cannot send scanned documents, i cannot send scanned documents

i cannot send scanned documents using mail. it says that the size is too big but the scan is only 33mb. i have tried with Snow leopard and now Lion and the same thing happens. Any ideas? Could it be the scanner that i am now using. i switched from HP to Brother and down loaded the brother presto page manager? i am on a 2007 imac with max RAM installed.

How many pages and what is the size of each page? I assume the 33 Mbytes is the total size.

Problem with scanning document in PDF format to computer

has anyone had a problem with scanning to the computer a document in pdf format from hp Photosmart 7525 e-All-in-One series wireless printer? The document appears in My Documents but when I try and open the document I get an error message that says the document cannot be opened. I can scan and open the document in TIF format. I am running Windows 7 Home Premium and I just installed the Photosmart 7525 printer. I've uninstalled and reinstalled the printer using the CD download.
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Hi,
Can you open other pdf files ? Do you have Adobe Reader in your computer ? Please download and install it on your machine then try to open file(s) again:
http://get.adobe.com/reader/
Regards.
BH
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Problem attaching scanned documents to email.

After scanning and saving a document, I use the Attach function to attach it to an email. That appears to work, but the document then cannot be opened and an error message appears that says an erroc occurred in opening. As an alternative, I close Reader and open a new email, then use the Insert function to attach the saved scan. That works, but doing it directly from rReader would be a lot handier.

Welcome to the forums @Spider123
I read about the issues you're having with using the "Scan to Email" function, and I wanted to reply to you with some information. Check out the link below that will give you all of the information about scanning to email and how to use a local email client or web based email client, such as Hotmail, Gmail, Yahoo, etc.
Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers
If there are still issues with scanning to your email, call HP's Technical Support directly and they can most likely remotely connect to your PC in real time to see the problem and work on resolving it for you!
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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Problem sending PDFs documents

Hi guys
Occassionally, complaints are received that customers cannot open certificates sent by us, Some of the PDFs can be opened, some cannot. According to Adobe Reader, the format is not supported. In J6NY, I can open the stored certificate, so the reference document is okay
Edited by: cutomolina on Nov 1, 2010 10:36 PM

We experienced the same and the problem was on the recipient exchange. Try sending document to yourself and then forwarding to customer. If you can open it and the customer can open the one sent directly, then the customer has a restriction and their technical group needs to set permissions to accept the email and documents from your sender.

Problems sending Word documents

Whenever I attach word documents to my emails, the recepients do not even receive the message. And this doesn't only happen when I send them to PC users. It happens even when I check the "windows compatible" box and when I add an extension. Sometimes I have the problem with PDF files as well.
I use the Apple Mail program to send my messages.
Thank you for helping me solve this very annoying problem.
imac 20" Mac OS X (10.4.8)

When sending attachments to Windows users, the file extension must be included with the file name and the only purpose the Send Windows Friendly selection is designed for is removing the Apple resource fork from attached files which are invisible to fellow Mac users.
A successfully sent message (a message will remain in the Outbox mailbox and not be moved to the account's Sent mailbox if the message cannot be sent for whatever reason) is either accepted or rejected by the recipient's incoming mail server. Received messages rejected by the recipient's incoming mail server usually include a return email error message sent to the sender indicating why the message was not accepted but not always which depends on the recipient's email account provider and incoming mail server.
For successfully sent messages not received by the recipient, you need to contact the email account provider for the account being used to send these messages or if you are using an SMTP server to send messages with this account that is not provided by the email account provider for the account, you need to contact the provider for the SMTP server used.
Have the long message headers available for these sent messages in case it is requested and the recipient needs to contact their email account provider for the account you are trying to send the messages to that are not being received. Your email address or the domain for your email account or a range of IP addressed may be blocked by the recipient's incoming mail server but none of these problems are caused by Mail if these messages were successfully sent which is indicated by the messages being available in the account's Sent mailbox.

Problem viewing scanned document

when I scan a document toi my computer and try and open it the message say the document is corrupt or damaged.

It could be either (a) the particular PDF file is actually corrupted/damaged or (b) the PDF file contains some feature that is not supported by Adobe Reader for Windows 8 Tablets.
Which application did you use to create the scanned PDF document? Can you open the same PDF document in other PDF viewers (e.g. Adobe Reader XI, Microsoft Reader)?

Has anybody else experienced problem saving scanned documents since installing Mavericks.

I have just scanned a document on Macbook Pro, it is a recipe, I have dozens of recipes scanned to Recipes folder. Now, there seems to be no option to Save the document after scanning.

Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

Problems with scanning documents

I have a Photosmart 5520 and am using a Mac. Initially I scan the document and touch to preview. The doucment looks fine in this view. However, when I scan the document to my computer I get only parts of the document. The file comes across as three separate items. I am not sure why this is happening. Do I have a setting wrong on the scanner? The document I am trying to scan has signatures on the page. The scanner is only picking up the signatures.
I tried to scan another document and the only thing that came across where the lines spearating the different blocks within the document.
Please help! Thanks!

Try scanning FROM your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
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I am employed by HP

Problem with scanning document to searchable pdf in HP Envy 4500

I just bought HP Envy 4500 , overall good printer, but I can't find option for scanning to searchable pdf. I already updated my desktop software and printer's firmware, but still there is no option "scan to searchable pdf". Do i have to download some other software from HP?

Hello katiemac,
Welcome to the HP Support Forums!
When you are scanning with the ENVY 4500, how are you doing performing the scan? For example, if you are not using the HP software or scanning from the front panel of the printer you may not be getting all the features.
What is the Operating System installed on the computer, Windows or Mac?
JERENDS
I work on behalf of HP
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After scanning document, I cannot send to an alias e-mail that was created

I have an HP Photosmart 7520 all in one printer. Router is AT&T U-Verse
The printer is wireless and getting proper signal
When trying to set printer to send scanned document to e-mail, it wants a 4 digit code
Says code has been sent to the e-mail I created for it
but i cannot retrieve the e-mail with the code
What am I doing wrong here?

HI Evergreen119,
I understand that you're trying to setup scan to email on your printer. When you setup the scan to email app on your printer it asks for your personal email address and the pin is sent to this email. Have you checked your email inbox? I would also check my spam folder it's possible it could be there.
Let me know how it goes.
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I want to attached scanned documents as an attachment. So far in PDF and Jpeg the entire document appears

Summary: Sending scanned documents as an attachment. In PDF and JPEG the entire document is displayed rather than an Icon

As long as you used the paper-clip Attach icon, that should be fine.
The entire document appears to you because your Mac recognizes the document type, and displays it for you, saving you from having to mouse around and find a Reader for it. You can still use the Save icon to save a copy of only the attachment.
To avoid problems with other email readers, be sure the checkbox [√] send windows-friendly attachments is checked.
I addition, some email readers cannot cope with any attachments positioned at any place in the document other than at the very end. So make sure you move the cursor to the absolute end of the document before clicking "Attach".
If all else fails, send an email that says, "attachment to follow", then send the attachment right away in a separate email, with nothing else in the body of the message. Some use the Subject abbreviation (nt) to indicate "no text", that is, no words typed in the message portion.

How can I save a scanned document after updating to Mavericks?

Since updating to mavericks on my IMAC, I can not save a scan using my HP photo smart 3180 scanner. I get an error message: the file could not be written to. Check properties for the file to make sure it in not in read-only. I had no problem saving scanned documents before the update.

Not true, Image Capture can Save in PDF Format
and to anywhere you like, including Preview which can handle multiple PDF doc's.
If you do not like or do not wish to spend a little time figuring out Image Capture, then try scanning with Preview like HP is suggesting in the link that baltwo posted.

Scan document sent to PC problem

Can someone tell me how to send a scanned document via email to a PC User. The PC User cannot print and has problems viewing it. Many thanks.

What format is the scanned document in?
Does the file have the correct suffix?
Are you sending it as a Windows friendly attachment?

I'm having a problem sending a word doc via email. I have Mac for Office 08, when I save the document as a .doc or .docx, and send it to someone, they receive it as a blank document. Yet, when I open it on my Mac, it has a "word" icon. How do I fix?

I'm having a problem sending a word doc via email. I have Mac for Office 08, and I'm using Mavericks OS. When I save the document as a .doc or .docx, and send it to someone, (doesn't matter if its safari, chrome or firefox or on my yahoo or gmail accounts) they receive it as a blank document. Yet, when I open it on my Mac, it has a "word" icon and I can read it. How do I fix?

I suggest you post on the Microsoft Mac forums since it's their software you're having issues with.
http://answers.microsoft.com/en-us/mac

Problems sending scanned documents

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