Problems setting up email client (Mac Mail) with BC hosted emails

This issue has me tearing my hair out! My client wanted to take advantage of the 10 emails addresses with WebBasics. Very simple to sort out and the emails are all happily available with mail going in and out through the WebMail interface. Brilliant.
However my client wanted to be able to access her emails through Mac Mail. And I cannot get the outgoing mail to work.
I have followed instructions to the letter, and I can get emails to come in but when I try to send it simply states that the stmp.clientsdomain.com say's it's offline.
I have tried using alternative ports, also using the ISP outgoing mail setting with no luck.
My main issue after speaking to the livechat guys at BC and using Factsheets, is the information on them (screenshots etc) just does not reflect Mac Mail, I admit that I am probably using a later / earlier version but the differences seemt o be huge. For instance, I keep being told that I need to UNTICK the SSL box during configuration. But my version of Mac Mail, doesn't give me the option to tick or untick at any point, it does however throw up a warning message saying that my client's domain is invalid inscure but I can carry on. Similarly when I look at the Account Summary on the FactSheet it says that it should show "SSL:OFF" but when I follow the instructions it states "SSL:ON" . I have gone into preferences afterwards to untick SSL but it still does not work.
Anyone have an answer?

Hi Peter,
I'm afraid not, I turned to Apple support forums, followed their advice for troubleshooting Mac Mail (obviously not relevant to you using Outlook) but It involved scanning ports checking firewalls etc, all of this was clear and I just cannot see the problem.
I even got one of the Livechat BC guys to look into it, by setting up a dummy email address on the client's account, I think he was rather intrigued, but I'm not sure he's had much luck as he still hasn't got back to and that was over 20 hours ago.
Can your client receive emails? I can only get my client's account receiving emails, when I try to send an email I just keep receiving an message telling me that it cannot connect to smtp!
According to the BC fact sheet for sending and receiving emails: "By Default, email software will set the SMTP port to 25, which is the standard port for the smtp protocol. However our mail service has two alternative ports available that you can send through. 8025 or 587.
However it's not blocked and those port settings didn't work either.
The Apple fact sheet made mention to firewall settings possibly also blocking, but it's not relevant to me using my version of OS.
Good luck, and please repost if you get any further.
I am now just looking for a reason that my client's mail WONT work on Mac Mail, just so I can sound professional when I tell them the answer is "no".
Penny

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