Problems signing in to My Verizon app.

I'm using the same password and username as I do to log in on the website but it says
"Connection to server could not be established. Please make sure device connection is enabled and you have good reception. If the issue persists, please contact Customer Care. Error Code 1001"
I have good reception and I'm using wifi. I dont understand the "make sure device connection is enabled" though. I'm trying to get on there to pay my bill. I know i can pay it on this website, but I'm not always around a computer, and would like to be able to pay through my phone. Thanks in advance!

That is no fun clintonmeade40! Are you still having trouble logging in the application? Try to clear the cache in the application by going to Settings > Applications > Manage Applications > My Verizon > Clear Cache > Force Close. Once complete, go back to the application and try to log in. Let us know if the issue persists!
Thank you,
Lena A.
Follow us on Twitter @VZWSupport

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My eprint app is not signing in to my verizon email account, anyone else having this problem?

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Problems with new Verizon apps

The remote app worked great until the Oct 18th update. It does not display the channel up/down volume buttons any more. It also has an extra row of remote/widgets/keyboard that does nothing. Can I go back to the old version that worked great?
The My Verizon app has all the details cut off with no scrolling or zooming? It's horrible since I can't even read most of the data. What good are these apps if they don't have the basic of functions working and have very fundamental problems my two year old can find.

Hello thetick1234,
I LOVE remote apps for smartphone! I'm always losing remote controls around the house and remote apps are an excellent solution to this popular household issue. May I ask which remote app are you using? In most cases, returning to a previous version of an application isn't optional. I would recommend contacting the developer of the app to see if there are additional options available for you, other than downloading another remote app.
As far as the My Verizon app, I can certainly assist with the functionality of this app! May I ask what part of the app were you trying to scroll through? Are you able to successfully scroll on other apps on the device? I logged in with my Droid Bionic & I was able to successfully navigate through my account options. If the navigation issue is still an issue then I would recommend uninstalling the My Verizon app and reboot the device. After the device boots up, reinstall the app from the app market or app store, depending on what device that you have. Once the app is re-downloaded, please retest and share your findings with the community, just in case additional assistance is needed.
Thank you...

I having problems signing in the App Store

I'm having problems signing in the apps store and going in to my email add. Is saying my password is wrong.... I just loose my itune cards that I purchase worth 15 dollars....
<Email Edited by Host>

Log out, log back in, and try again.

My Verizon app not working after iOS 7 update

I have an iphone 4s. After I upgraded to ios 7, the my verizon app stopped working. Today, the app got an update in the app store to version 3.6.0. I installed the update, but it still does not work. When I run it, it spins the circle dots for a while and comes back with "Error: A communication error has occured [sic]. Please ensure Internet connection and try again." And it has a "Reload App" button, which I press, and it does the same thing. This happens whether I'm on wifi or 3g. Several times I've tried rebooting the phone, deleting and reinstalling the my verizon app, but it still doesn't work. Does anyone else have this problem? How did you solve it? Thanks.

I did the network reset, but that didn't help. FYI if you're thinking of resetting network settings, the only negative side-effect is that the phone forgets all of its wifi networks.
I did a restore from backup via iTunes, and that didn't help either.
I've had a couple other issues with iOS 7, and what I did was reset the firmware via iTunes but I didn't restore from backup. Now My Verizon works. The reason I did this drastic step was because my Safari was messed up in iOS 7 in another way, and restoring from backup didn't help that either, but I had a hunch that getting Safari fixed would fix My Verizon. (I can't know for sure if I was right about that.)
Here's the thing: Apps like My Verizon that really just load web pages use Safari's settings for the web. So I would try this if I were still stuck with My Verizon not working: Go into Safari settings, and clear cookies and history and cache data, and make sure the "Block Cookies" setting is set to either "Never" or "From third parties and advertisers." Then reboot your phone for good measure, and try My Verizon again.

Sony Bravia "There was a problem signing you in to...

Hi,
I have a new Sony Bravia TV (55": KDL55W800A) and just bought the Skype camera so I could use Skype (CMU-BR200).
When I try sign in I get the message "There was a problem signing you in to Skype. Please try again later." If I enter incorrect details it gives a standard "wrong username/password" so it knows these credentials are right.
It is the same with other skype accounts. I have done the usual steps of restarting the router, veriying the account works on other devices, checked the internet and other apps on the tv etc. I am at a loss.
Any advice?
Thanks

I agree with Laith, but I did the factory reset this morning (before reading the forum), and this also did the trick. Far from ideal, and pretty irritating that this should be necessary... but for now, it has worked. We'll see if I'm still able to logon later (especially as I've now logged into my account from this laptop to post a comment on the forum!). Will update either way.

Verizon Apps Wishlist for Windows Phone 7

I have seen leaked details of the My Verizon app for Windows Phone 7 online. It looks like it lets people view their plan, update their profile, view usage, see vcast vidoes, and it has a cool family locator. What apps or features do people want to see from Verizon once WP7 launches?
Here's my list:
- Visual Voicemail
- Tethering App

Windows Phone 7 as of NoDo update which includes CDMA support also has Copy & Paste built in so no app needed there.
Twitter apps exist and when Mango update rolls out later this year will also have twitter integrated just as Facebook presently is.
Multitasking is coming with Mango update and appears to be pretty quick and easy to use. I've seen demo's and it is looking good.
The phone should sync with your live account without any problems. On the other hand Exchange I'm not sure of but it would be odd for MS not to support thier own software offerings with other software they supply. I believe it depends on what accounts are loaded into the phone and from there it will be able to sync the phone to exchange which is what Outlook usually relies on.
I see the only thing really is Twitter integration as somewhat relevant for those who tweet. I don't tweet so it is of no concern to me. Multitasking I can live without for the time being and will be nice to have down the road. Copy Paste is built in so you can scratch that off your list. Sync should work as well but I cannot confirm this especially without any knowledge of what your setup looks like presently. I would assume it works though.

Can't sign in to my blackberry app world

for 6 months now can't sign in to my blackberry app world.........cant upgrade nothing on my phone ......am asking for help please....thank shemara davy.
davy
Solved!
Go to Solution.

Hi shanny 1280
Welcome to the Community,
As you told for the last 6 month you are unable to sign in to app world may I know what error message you get while you try to login to app world .Also confirm that you have an vaild BIS.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Sign in to My Verizon on my phone

This issue is happening with me on my Samsung Illusion.
The update killed my ability to go onto MyVerizon at all through the widget and the browser.
Tried from my laptop with same info and it worked fine so I know it is the app.
CANNOT uninstall.
Update made it worse and required to update, so that's genius.
Uninstalled update. Restarted my phone. Installed update. Restarted phone. No worky.

UPDATE:
As of 2 days ago, I discovered the problem again.
I try to log in with my security code and it says, "please enter a valid phone number"
I do, and nothing happens.
I go to my browser and try. I log in fine but it says, ""We are unable to display account information at this time. Please contact customer service at *611 or visit www.verizonwireless.com/myverizon for the most updated information on your Prepaid account. We apologize for the inconvenience."
So it wasn't apps.
It's the Wi-Fi, somehow. The mobile Verizon App shows a nice updated version in the Play Store (that doesn't work) on Wi-Fi.
On 3G, however, the app works, but it's the older version.
It's a bug with Wi-Fi, Verizon!
I tried doing the Password reset thing that was suggested in the original thread and was labelled as the "Correct Answer."
I reset it through the PC and got a text on my phone. Restarted phone after it didn't work and it didn't help.

No web sign in access for Verizon online backup and file sharing - HELP!

I need to sign-in via web browser to my backup files in my Verizon Online Backup and File Sharing service. The Verizon site redesign redirects the old URL with a sign in to a sales page with no way to reach my stored files.
I contacted Verizon support more than a week ago about this asking for a URL with a sign in option to the cloud, was told that it was a problem affecting many customers (obviously eveyone with the online backup and filesharing service!) created by the redesign and that they would have a page created to allow login within 24 hours. I've heard nothing back and still have no access.
I made very clear that this was a HUGE problem for me, as I'm out of the country and rely on file access, and was on deadline for a critical professional project. The support tech I was on live chat with assured me they were working on it and that he would contact me via email as soon as it was resolved. Lots of apologies, etc. but now, a week later ... still no access and no contact. Astonishingly unprofessional.
When I tried again to find a link and/or contact support on Friday I was given no option to file a support ticket, chat with support or do any other kind of follow up. I've tried every search string option possible, including the name of the service with "sign in" appended (the Verizon nomenclature)--site searches a week ago for the service name returned null results. Web searches produce summaries from the old "My Services" page that include "sign in" but those links now redirect to the sales page that tells me how great it is I'll be able to access my files with a web browser with Online Backup and File Sharing. But no option to access the service.
Has anyone figured out a workaround or have a saved URL that still resolves to a Sign In portal?
I grow more desperate by the day. Thanks for any assistance.

I just wasted a lot of time on this same issue -- it turns out I couldn't find my way into the web application because I normally log into a subaccount, and you have to be logged into the primary. I had tried logging into the primary but apparently hadn't tried all possibilities from there.
So I chatted with Verizon support and got the phone number for Online Backup support, left them a message (because their hold music is so repellent I couldn't stand to remain on the line, maybe that's deliberate) and got called back about four hours later (and a second callback the next day, since I hadn't responded to the the voicemail they left on the first callback).
So here are the instructions (until they change the web site again...)
1. log into the primary account (not a subaccount)
2. click My Verizon
3. click My Services on the left
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5. click the Manage button next to My Subscriptions
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The URL that it lands on is this:
https://vzsharing.verizon.net/application_biz/Secure/Home/Default.aspx

Im having problems signing into my itunes account and i now the password is correct so it is not letting me homeshare?

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If you are absolutely positively sure that the password you are typing in is your Apple ID password, I would try once more to enter the password. Be real careful as you type and make sure that Autocorrect is not changing what you are typing.
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"My Verizon" app for Blackberry Storm WARNING!

Hello fellow BB/Verizon customers...
I wanted to post a warning about the "my verizon" app for the Blackberry. This app will post payments to your account even when it says it DID NOT process your payment. This is a HUGE problem. The BIGGER problem comes after that though. Upon calling Verizon customer service(to ask them to credit back the double posted payment), I was told "Once the payment is processed, we cannot credit it back to you." THIS IS THE WORST BILLING ANSWER I HAVE EVER RECEIVED! I mean even your neighborhood snow cone stand can process a credit back to your account. They were not helpful. The customer service rep refused to put a manager on the line and then got snippy with me because I kept asking for a manager. I never got a manager on the line and ended up hanging up on the idiot cs rep. I have worked in software programming for over a century and have worked on credit card processing systems more times than I can count. Even the most archeac cc systems have a way to process a credit. You can't lie to me and tell me you can't process a credit. You're just too LAZY to do it or you just want to keep the money that your app STOLE from me. Please beware and DO NOT USE THIS APP! My contract is over in a month and this has prompted me to go back to T-mobile where I was always treated with full respect. I'm so sorry I ever moved to Verizon. To anyone working for Verizon that might read this, I posted this on my personal facebook page and my bands facebook page to let my thousands of friends and fans know NOT to use Verizon. I have already gotten replies from about 20-30 people who said that they will be dropping Verizon asap. Your customer service needs an overhaul and your billing system that CAN'T process credits was left back in the late 70's. You need to figure these things out or suffer the consequences of losing subscribers to people with better customer service like T-mobile and AT&T.
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My new Blackberry Tour 9630 (3/2010) conked out last weekend so they sent a "replacement". A reconditioned
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Two phones and a long time relationship apparently aren't of interest to them!

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