Problems starting PE8 - and the answer to my problem!
Hi Everyone,
The other day, I was having a problem starting PE8... When I started PE8 from the desktop icon, the Welcome Screen would appear, but the buttons which would normally allow a person to: Open a Project, Create A Project, etc., were all shaded out and could not be clicked. In fact the only thing I could do was to Take a Tour! After taking the tour, I was able to click on a GO button, which then took me into Organizer, rather than into Premiere Elements. Clearly, something was wrong. I completely uninstalled PE8 and removed all instances of PE8 from my Program Files x86 directory. Yet, when I reinstalled PE8, the sympton persisted.
Here's the answer to the problem I was experiencing:
After trying to start PE8, over and over, many times, I noticed that right before the Welcome screen began to appear, there was a small (2" X 3") dialog box that said that I did not have any available memory. How could that be?! I have 12GB of memory on my computer! Hmmmm. Wait a minute! I remember that as I entered PE8 in the past, at the bottom of the Welcome Screen, it said that I had/have 2GB of memory for storage available. So, as I went in to the shaded out Welcome Screen again, I looked at the little bar graph which shows how much storage memory one has available from Photoshop.com. My bar graph was maxed out! I then went to photoshop.com (which I have never used at all!) and I logged in with the same login that I used when I registered PE8. Much to my surprise, someone else's pictures had been dumped into my account/storage on Photoshop.com. I then deleted ALL the pictures that were on my photoshop.com account. I also changed my login & password. I logged out of photoshop.com and then (as I had done many times previously) attempted to open up Premiere Elements 8 and IT OPENED AND STARTED PERFECTLY.
The moral to this story is that: If you, or (as in my case) someone else maxes out your photoshop.com storage, you won't be able to get into Premier Elements until you either obtain more storage from Adobe, or until you delete things that you have in that storage area. Note that when you install and register PE8, a Photoshop.com account and gallery area are created for you. If that account/gallery is ever filled to it's initial 2GB capacity, you won't be able to start PE8 properly. Likewise, if you can't start/open PE8 normally, then go to photoshop.com, log in, and check to see how much memory has been used on your photoshop account.
Last, but not least, know that the memory problem (not having any more Storage Memory available) is NOT a problem on YOUR computer. Rather, it is referring to the amount of Memory/Storage that Adobe gives you for free on THEIR computer.
Best Regards,
Kent
Hmmm. They would have to have the same login and password, which is highly unlikely. Nevertheless, while my login (email address) remains the same, I now have a new password. I figured that you would find my 'solution' interesting. I never would have thought the problem was with the photoshop.com account which I had never used. But, as we all know, the moment we assume anything, Murphy's Law kicks in and fools us! Thanks again for all your help. Kent
Similar Messages
-
I am having problems with my outlook 2011. While i am able to check and SEND email on all my other devices ( Ipad, iphone, Macbook), I am unablesend any email with my iMac ( i can recieve email) . This problem started suddenly and the error message i get is error 5.7.8. I have read the threads on line and went into settings, even created a new profile, nothing helps...Please advice..is this something to do with my keychain Access?
As Outlook is not an Apple product, you will find more helpers familiar with Outlook here:
Office for Mac forums -
Hi,
I’m getting the following error message when ever I try to start cs6 and the program gets close.
“Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Please advise what is the problem? and How to sort this out?
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
JARVIS
System Manufacturer
Dell Inc.
System Model
Inspiron N5110
System Type
x64-based PC
System SKU
To be filled by O.E.M.
Processor
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Dell Inc. A11, 8/3/2012
SMBIOS Version
2.6
Embedded Controller Version
1.01
BIOS Mode
Legacy
BaseBoard Manufacturer
Dell Inc.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Jarvis\JARVIS\Abhishek
Time Zone
India Standard Time
Installed Physical Memory (RAM)
4.00 GB
Total Physical Memory
3.16 GB
Available Physical Memory
1.21 GB
Total Virtual Memory
3.72 GB
Available Virtual Memory
1.55 GB
Page File Space
576 MB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
Display adapters:
and NVIDIA GeForce GT 525M.Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
Mylenium -
Do you understand me ? I want money back.Because I have problem with LINE In App Purchase.And no one try to resolve this problem.And the answer of NEVER LINE JAPAN they don't have responsibility.I think it will be effect with APPLE image also.I want you to help me everyways to refound my monet back.Could you?
Contact iTunes Store Support.
-
I'm trying to download what's app chatting application and the massage given (need your secret answers for the below questions to proceed your purchase request ) but the problem is I forgot my answers :((( how can I reset the questions and the answer ????
Visit this site: http://support.apple.com/kb/HT5312
-
i am now ina serious problem . i deleted my email id which i gave as apple id . And now i forgot the password of the apple id and the answer for the security question too. please help me
Just go to this link:https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ ...... In there,there will be written manage your account,click on that.There will be the option of sign in.At the bottom of the password box there will be written FORGOT YOUR PASSWORD? click on that and go through the information required and your password will be sent to your email account.
-
Mountain Lion fails to install saying it cannot create the recovery; I had a similar problem with Lion and the Apple Store that helped me resolve it gave me an installable version of Mountain Lion on a flash drive for my inconvenience....is there some trick I am missing or do I need to make an appointment with a genius...
I have the MacIntosh volume and the Boot Camp partition only. I know that when I installed Lion, I had to go through a whole back-up and recovery of Windows and then re-format the drive.
The tech at the Apple Store had a previous life as a MSCE and was very helpful. I believe he even said that I should not have htis problem with Mountain Lion which is why they gave me the flash with it onboard. I was in the process of starting a new job when I went to Lion, so I have waited to do this next and probably last upgrade to this old MBP since I doubt Apple will support this MBP in Maverick.
I do not have another installation, so that is not an option. I will try to create an external, I have plenty of hard drives around and see if I can get it done that way. It might take me a week or two to get back to it, but I will comment back upon completion of that effort. Thanks for your help....Dave Iverson -
Having problems with InDesign6 and the new OSX Mavericks
I just downloaded the new OSX and now my Id6 won't open. It starts initializing and the I get the message "InDesign quit unexpectedly." I am in the middle of publishing a book for someone using the "export to kindle" plug-in which isn't compatible with IdCC. Has anyone else had this problem?
I have just run into the same issue. New Macbook Pro running Maverick and I have Vectorworks 2011. Appple support recommends against partitioning the hard drive on a new MacBook Pro running Maverick. (The first call the apple person suggested it. On a follow up call they strongly recommend against doing it because it can screw up the firmware.) How did doing the downgrade work for you, and how did you do it, external drive, partition? I hate to drop $1300 on Vectorworks when I don't yet need it.
-
Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e3fb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
Any suggestions?I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up again as soon as I click on the "Synch photos from" button. -
I'm having problems with iPhoto and the facebook set-up. Every time I attempt to do so it says an error has occured and try again later. I have not seen a solution posted. Therefore, how does one contact Apple to solve the problem? I'm new to the world of iMac but I find it a bit frustrating trying to solve basic issues/problems:(
For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa -
I just got an Iphone 5, and it requested an update. I plugged it in and connected it to my home wifi and now I can not use it at all. The only thing that shows on the screen is the itunes symbol. I tried to hold the start button and the enter button, but that does nothing. I have pictures and videos on the phone, is there any way to retrieve them?
Plug it into your computer and restore it. It is in recovery mode. Anything that was on the phone is already gone. If the pictures and videos were not backed up, then there is no way to retrieve them.
-
My MacBook Pro gets really hot when I open a video file of any kind and the video starts lagging and the image fades away, also with anything that starts the fan. Is extremely hot on the left upper corner. Is there something I can do about it?
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
I have downloaded ADE 3 on my macbook. It did recognize my Aluratek Libre the first time I used it but now it does not. I plug my libre in start ADE and the Libre does not show up for me to transfer my ebooks from the library to my libre. Help pls
If you have iTunes 11 on your computer then you can enable the left-hand sidebar on it via option-command-S on a Mac, control-S on a PC - when connected (and if your computer's iTunes is up-to-date) your iPad should then appear on that sidebar under a 'Devices' heading :
If you select the iPad on that sidebar you can then use the Movies tab on the right-hand side of the iTunes screen to select and sync that film to your iPad's Videos app.
Has your iPad been synced to the computer before ? If not then you might find this page for syncing to a new computer useful : https://discussions.apple.com/docs/DOC-3141 -
My problem is a sudden loss of ability to get to PSE12 Organizer when I tried to load a saved scan. Had been using the Organizer and the Editor with no problems for several hours just before that.
Can not load the Organizer from the icon at the bottom of Editor screen, from the icon on the MacBook Air dock (OS 10.10.2), nor from the file in applications located with Finder.
I have tried without success to access Organizer after turning off and on the scanner, turning off and on the computer, loading a fresh copy of PSE12 from the CD, and restoring default preferences. I have searched on line for other options but not found any.
Can you help me?Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I can not create a new ID in my iphon 4s, well I've created several to solve the problem of FaceTime, and the last restoration would not let me create a new ID.
I can do?
Thanks for helping.Thanks Ckuan
I can do, to create new ID?
No way to delete all information from Iphon to create another ID?
I will appreciate your answer
Maybe you are looking for
-
Text messages going to the wrong people...
I just got my new phone about 3-4 weeks ago. Atleast once a day it seems, I am on a thread to send a text message to one person and it ends up going to someone else. The person it goes to is someone I've previously been texting but days before. So
-
hi all, i have a scenario:in adf form i have a drop down with name of employees.when i select one employee then on submit i want an email to be sent to that employee.how i should accomplished this.pl provide some pointer. thanks
-
Can any Java program be able to auto generate objects?
Like to check if Java program is be able to auto generate objects?
-
Hi, all I am developing a simple "Hello World" example in Java RMI. But it turns out with this error: Exception in thread "main" java.lang.AbstractMethodError: Server_Stub.getMessage()Ljava/lang/String; at Client.main(Client.java:105) Any Help? Thank
-
Updating SRM 7.0 purchase order from R/3 ECC 6.0
Hi, we have a situation where we need to update srm po (account assignment ) after GR . we were able to update in R/3 . Till now SRM version is 4.0 there was no problem and purchase order is only available in R/3 . Now SRM system getting updated to 7