Problems starting services after virtualising Crystal server

We have virtualised our crystal server and the machine starts up but we are getting errors when starting the services and a message
"There is an error: A server running on a machine different from the CMS machine may not register to the CMS with your current set of license keys.  The product must be upgraded.. It is with server APM-WP-CRYSTAL2.EVENTSERVER"
the cms server is showing true for alive and enabled
crystal reports cache server is false for both and so are all other servers.
we have had new license keys provided but this has not worked

Hi Mark,
Can you let us know is this key was working earlier.
Try to Enable all the servers and then restart the servers.
Also Stop your Central configuration manager and restart all services.
Is this enterprise version is a named user or concurrent user's version.
Just let us know if any.
Regards,
Naveen.

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