Problems starting up from panther discs

Hello! My Mother recently purchased a printer that only works with Mac OS X, but her iMac was only OS 9.2. I thought it'd be easy to upgrade, and purchased a retail version of OS X Panther discs from macresue.com. Well, everytime I try to start up from the first disc it flashes a white screen and then the "?"/mac face. It does that a few seconds and then does a normal start up. It's a iMac G3, Power PC, 400 mhz, 128 RAM (bought from an apple store a year after we purchased the computer.) It has a DVD Rom drive, but not a CD burner or anything like that. I'm pretty sure it should be able to start up the disc. I have the required firmwire update (4.1.9), and the only thing I can think of think of that might cause a problem is the keyboard. It's not an Apple product (kensingston) but the Apple keyboard we have is broken (water spilled on it!) I'm not about to go running to buy a new keyboard, because I'm not sure if that'll even help. I hope someone here can help me figure out what this computer's problem is with the OS X Panther discs?
Thanks,
Belle
iMac G3 Mac OS 9.2.x

Hi Belle, and welcome to the discussions.
First off, 128 MB is the minimum required for Panther; it will run, but it'll be slow. I just finished installing on a 350MHz iMac with 128MB of RAM (I'll be adding more RAM before putting the iMac to use). What you're doing will work - we just have to figure out what's wrong.
1. You say you have the required firmware update. Does that mean it's been installed?
2. From everything I've heard, macrescue.com is pretty reliable, but I just want to verify that you did indeed receive the retail disks. There should be four in the set, three black install disks, each with a large silver X in the middle, and one white XCode Tools disk with a picture of a hammer and blueprint in the middle.
3. Is your RAM a single 128MB module, or two 64MB modules? If you still have the Apple Hardware Test CD that came with the computer, boot from the CD and run a thorough test.
4. Even if your RAM passes the Hardware test, it's possible that something is wrong with it. Panther requires stricter adherence to RAM specifications than earlier operating systems, so the iMac might run perfectly under OS 9, but won't run at all under OSX. If the RAM was purchased from Apple, it should have a lifetime warranty. Take it back to the store and have them test the RAM, or better yet, see if they'll give you a discount on 256MB in exchange.
5. Assuming the firmware has been installed, and the disks are the retail version, check the first install disk for any scratches, fingerprints, or imperfections. Polish the CD with a soft cloth to get it as clean as possible, then try again.
Good luck, and post back with any questions/results.
Andrew

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