Problems synching Calendar entries..Negative Duration Error, Connector Specific Error...

We've got 9 new Blackberry 8110 handsets and one of them is giving us problems when it tries to synch Tasks from Outlook.
In particular if the user say changes a Due Date on a Task entry in Outlook when he connects the phone and it begins to synch he gets the following message:
"The appointment or task record you are about to save has negative duration. Please check start/end date/times"
I've checked the start/end dates for the task in Outlook and they are there - Tasks don't have durations.
In addition at the end of the synch process it gives the following error:
"connector specific error" with just an Ok button to click on.
this ends up with the tasks all messed up on both devices and totally not sync'd.
I've tried the obvious things - different usb cable, deleting the Tasks database from the desktop software advanced options and re-synching.
It synch's ok the first time on an empty phone database but if you make any changes to Outlook it messes it up.
thanks in advance for any help!
Message Edited by markjrees on 09-23-2008 07:30 AM

Hi and welcome to the forums!
The connector specific error:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15294&sliceId=SAL_Pub...
On tasks check if the BB Tasks are setup in a category; TASKS/MENUKEY/FILTER
Also go to OPTIONS/VIEWS/SORT BY select date. Make sure all tasks that are in progress or waiting have valid dates.
Make sure the tasks are setup up in Outlook the same way.
Thanks,
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Blackberry Desktop Software Version 6.1.036 now receiving Connector Specific Error when sync Calendar

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I have the same problem and have tried one way sync's, deleting and re-entering the calendar entries made around the time the problem started. If it is a corrupted entry, I can't find it.

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Hello Superwall,
The following article will provide you with more information regarding this error message:
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Connector specific error - blackberry bold 9790 - desktop software version 6.1 and outlook 2010

Hi there
I've recently upgraded my business partners' outlook from 2007 to 2010. In doing so we've had a corrupt profile which we have had to delete and then replace with a new one. In doing so his outlook started working again but now his blackberry isn't synching the calendar entries.
Here's the basics:
- Bberry model - Bold 9790
- Bberry operating system - Blackberry's latest (7.1 I think)
- Blackberry desktop software 6.1 - this is intentional as we have found in the newer version of hte desktop software that we cannot map our teamsite calendar from outlook and sync the entries
- Outlook version 2010
- Calendars we are trying to sync are a personal one from a pst folder and a teamsite one from sharepoint linked to our microsoft exchange set up.
The error we are getting is a 'connector specific error'
I have worked with him to create the PTtrace.log and tif.log files. I've gotten reams of pages; but the errors on todays date (when the problem began) have come up with error 4238, 113, and 12. We have tried un-installing and re-installing 6.1 as well and no luck. We have re-set the configuration setup and re-mapped folders; chosen the new outlook profile, etc and still keep getting same error.
I'm now starting to think that there is a problem with the mapi profile as a start and wonder if outlook needs to repair itself or whether we are getting the error because of a duplicate entry somewhere (though if you asked me to tell you where from the logs I couldn't identify it).
I'm litterally tearing my hair out because my poor business partner lives and dies by his blackberry. Really want to try to get this resolved; but need some help and suggestions as I've tried most of the main causes and fixes.
Any assistance would really be appreciated so I can put him and myself out of our misery.
Thanks in advance.
Cel

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have this resolved, but just in case!
Thank you for the thorough report...that helps tremendously. Sadly, though, none of the errors you listed reveal anything useful when I search the public KBs...perhaps you will be more lucky
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Even though it sounds like you may have done all or part of this, I encourage you to research the process in this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Your suspicion about the MAPI Profile may well be warranted, in which case this KB might be useful.
KB02083 How to create a Microsoft Outlook MAPI profile
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Connector Specific Error

I am trying to sync with my Outlook and I keep getting an error that says "Connector specific error" I get this same error using the USB cable and my bluetooth. Can someone please help?!

I had the same issue but found this worked perfectly:
How to Clear/Delete all your Address/Calendar items at once
From BlackBerryFAQIf you are having errors in your Calendar or Address Book on your BlackBerry, and you wish to delete the entire Calendar (or Address Book) database on your BlackBerry, follow the directions below. Make certain you have a good copy of your Calendar or Contacts elsewhere, as this procedure will complete delete ALL Calendar entries and/or Address Book entries on your BlackBerry.
1. Open Desktop Manager on your PC.
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4. Once the back-up has completed, hit the Clear button at the bottom to erase and clean out the entire address book database (or Calendar database).
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Thanks to user BlackShyft02 and JSanders at www.BlackBerryForums.com for posting this FAQ.
Retrieved from "http://www.blackberryfaq.com/index.php/How_to_Clear/Delete_all_your_Address/Calendar_items_at_once"

Receiving "Connector Specific Error" When trying to Sync 8310 w/ Desktop Manager

I've had my phone for over a year, and never had any issues until this morning, in the middle of syncronizing (when it was trying to read the contents of my device calendar), it just stops, and says "Connector Specific Error" and the syncronization ends. I tried updating my software to the newest version, because I was using 4.5, but even after I removed 4.5, and installed 4.7, I got the same error.
HELP!!!
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EDIT: Removed personal information
Message Edited by Andy on 12-06-2008 06:34 AM
Solved!
Go to Solution.

According to this KB article, one of the databases (calendar, address book, tasks, memopad) being synced has gotten corrupted.
http://www.blackberry.com/btsc/KB15294
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If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

"Connector Specific Error" when synchronizing with BlackBerry Desktop Software

Hi
i have a connector specific error when I synchronise my contact.
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[General]
ErrLogMaxSize=500000
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thank yo for your help

Hi and welcome to the forums!
Here is an article on how to resolve the problem.
Thanks,
Bifocals
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15294&sliceId=SAL_Pub...
Click Accept as Solution for posts that have solved your issue(s)!
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Connector Specific Error. Can anyone PLEASE tell me in plain english not techi talk how to fix this error?

Connector Specific Error.
Can anyone PLEASE tell me in plain english not techi talk how to fix this error?

Hey royhanif,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the connector specific error: www.blackberry.com/btsc/KB15294
Let me know if you have any more questions.
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-ViciousFerret
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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