Problems Synching with Desktop Software & Outlook

I have the desktop software open and it recognizes my blackberry. However when I click the arrows for synch btwn outlook and the blackberry it pops up an error box with no message. When I click to the next screen it won't let me select an outlook profile. The Drop down box is empty. Any suggestions?
Thank you

Hi and Welcome to the Forums.
Very odd...no error message at all...in that case, all I can think to suggest is a totally clean start over...here's a procedure:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error message trying to sync Bold 9700 with Desktop software 6.0

Hi all,
I received error message 0x80043ade when trying to sync my Bold 9700 with my Acer Aspire 6920, running Windows Vista and the latest Java 6.20.
Anybody out there had the same problem. The desktop software recognised my Blaxkberry and ran a data backup before I tried to run Intellisync.
Thanks,
David.

software version 5.01 uninstalled, synched OK, job sorted!

Problems synching with Palm Tungsten T3

I am having problems synching with my Palm Tungsten T3 datebook to Outlook 2003. It was working up until about a week ago. When I try to synch, it works for a few items and then I get the error message Pilot connector "Unable to read application data". I click OK and then it finishes. Below is the information I get in my log:
HotSync operation started 07/29/08 15:21:15
OK Expense
OK Note Pad
OK Voice Memo
OK Photos
Palm handheld database could not be opened (4004).
Unable to communicate with Palm handheld (400D).
   -- Backing up db Bluetooth Trusted Devices to file C:\Program Files\Palm\PageT\Backup\Bluetooth_Trusted_Devices.PDB
   -- Backing up db Bluetooth Device Cache to file C:\Program Files\Palm\PageT\Backup\Bluetooth_Device_Cache.PDB
   -- Backing up db Saved Preferences to file C:\Program Files\Palm\PageT\Backup\Saved_Preferences.PRC
OK System
HotSync operation complete 07/29/08 15:22:20
I use Intellisync Desktop and Windows XP. I tried a soft reset with no luck.
Any help would be great!
Thanks!
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Post relates to: Tungsten T3

don't know if you can help. i have a t-3 and when i last synced it erased all of my calander on both the device and my palm desktop. the log said i had exceeded my file number and needed to erase some calander files and resynch. tried but to no avail. i can see folders in my palm program folder in windows i have calander backup data. but i cannot import them under the file options from palm desktop program. need some help please, i never knew before but do know now i should've backed up that data onto a cd or thumb drive.
Post relates to: Tungsten T3

My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Playbook will not connect with Desktop Software

Playbook won't connect with desktop software any longer. Seems to have started after latest update to 2.0. Still working fine with my Torch 9810, but not with the Playbook. I even tried reinstalling the Desktop software, but no go. Tried to "forget" Playbook, but now I can't even add it as a device any longer!

possible you need to uninstall Device Manager, not Desktop Software.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 15 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.
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Password failure after connecting with Desktop software

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
Problem is; the desktop software started after connecting with the BB, a password prompt came up and I typed the device password --> wrong password message!!
What did I do wrong?
Should I typ the MacBook password?
Please help !!
I stand to lose a lot of information, as this is my first back-up/sync.
Thanks.

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
Problem is; the desktop software started after connecting with the BB, a password prompt came up and I typed the device password --> wrong password message!!
What did I do wrong?
Should I typ the MacBook password?
Please help !!
I stand to lose a lot of information, as this is my first back-up/sync.
Thanks.

Problem with Desktop software synchronizing Outlook 2010

I have 2 new computers;
Dell Inspiron One running Windows 7 (64) bit and Desktop software works fine with Outlook 2010.
Samsung R530 laptop running windows 7 (32) bit and Desktop does not link to Outlook 2010.
I have tried installing version 6 which did not work. I have also tried starting with version 5 and upgrading and this also does not work.
Any suggestions would be welcome.
Solved!
Go to Solution.

Many thanks, it now works the problem was down to a version of Front Page 2003 corrupting files in Office 2010. Deleted Front Page and repaired Office and now all works well

Problem with Desktop software

I am developing an application that uses the desktop software USB COM interface to the device. I noticed in task manager the handle count of the BBDevMgr.exe module grows. At first I thought it was a problem in my application but I also noticed the same behavior while just have the Desktop application active.
Is this a known problem? I noticed the performance of my application decreases over time and believe it is related to this.
I am running 4.7.

ENGLISH:
SOLVED: Hi, here's the fix. I've had this problem since Version 5 and it's the same problem in each of the versions. In Setup.ini, RIM put this line:
CmdLine=/l*v %TEMP%\BB_Desktop.log SETUPEXEFLAG=1
See where the problem is? %TEMP% could have spaces in it. Thus the install bombs out. To correct, edit line to look like this:
CmdLine=/l*v "%TEMP%\BB_Desktop.log" SETUPEXEFLAG=1
Or
CmdLine=/l*v C:\Windows\Temp\\BB_Desktop.log" SETUPEXEFLAG=1
...Cheers from Ciudad Bolivar - Venezuela
P.S. I appreciate if you tell us about your experience using this solution.
ESPAÑOL:
RESUELTO: Hola, aquí está la solución. He tenido este problema ya que desde la versión 5 es el mismo problema en cada una de las versiones. En el archivo SETUP.INI, RIM colocó esta línea:
CmdLine=/l*v %TEMP%\BB_Desktop.log SETUPEXEFLAG=1
¿Ya ven dónde está el problema? %TEMP% podría tener espacios en él. Así que la instalación estalla. Para corregirlo, editen la línea para que se parezca a ésta:
CmdLine=/l*v "%TEMP%\BB_Desktop.log" SETUPEXEFLAG=1
ó también
CmdLine=/l*v C:\Windows\Temp\\BB_Desktop.log" SETUPEXEFLAG=1
...Saludos desde Ciudad Bolivar - Venezuela
P.D. Aprecio si nos cuentas acerca de tu experiencia utilizando esta solución.

Curve 9380 synchronization with Desktop software problem

The desktop software loads up fine and goes to synchronize. I get an error message: "A program error occurred at line 1548 in ./O|Access.cpp. Please report ..."
I have reloaded the desktop softare a couple of tiems after doing a full wipe.
Any ideas?

Hi and Welcome to the Community!
From your post, I cannot quite tell if you've done this exact process...so I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Anyone elsed having problems with desktop software V7.0 Bundle 2048?

Updated to 7.0 yesterday and now cant sync my torch or playbook. Does anyone know a fix or where to find an older version so I can get back up and running?
Solved!
Go to Solution.

vwipm53154 wrote:
Updated to 7.0 yesterday and now cant sync my torch or playbook. Does anyone know a fix or where to find an older version so I can get back up and running?
--From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
--Reboot your PC (Start > Turn off , etc)
--Upon startup, download this file: "610_b034_multilanguage"
from this link: http://www.blackberryforums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114
--Install that file by double-clicking on it and following the prompts to complete the installation.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Complex problems synching with Tiger 1.4.3 upgrade

After finally getting the courage to upgrade to Tiger on my iMac G4, I do have problems synching.
I have a Zire 21 Palm. Nothing worked so I upgraded the Palm Desktop Software to 4.2.1 as required. Went to HotSync Conduit settings and enabled HotSynch for this Palm device. Opened iSynch, went through the enable Palm synching. Get the message to finish setting up your Palm OS device you need to select the HotSynch conduit in HotSynch Manager. (But I thought I already did that.) Anyway, I press the hot button, after a while it says connecting to Palm device, but the job never stops. I have to cancel, and no data has been transferred.
I ALSO have an iPod. I explore this, I plug the iPod in after upgrading the iPod software as suggested. I set the contacts and calendars panel to synchronize (and to update podcasts, too), Now iTunes keeps telling me it's updating my calendar and contact information. It tells me this for over an hour. I have to go some where, I cancel, when I come back, it goes back to its labor. I don't think it should take this long.
I also think the .Mac synching isn't working quite right, but I'll settle for a solution to the other problems.
Bottom line, I still have no way to carry my calendar around with me. Help is needed.

Ok, here is a copy of the iSynch log. I had never looked at this before.
11:15:46 AM Connecting to Jim Andris
11:15:46 AM Device "Jim Andris" connected
11:22:09 AM Warning Device "Jim Andris" synchronization cancelled
You suggest reconfigure iSync so that calendars and tasks are turned off - and contacts are turned on - without making any other configuration changes
I went in and changed all other conduits in the Hotsync Manager to Do Nothing EXCEPT FOR iSync conduit, which is enabled.
Then I unchecked the Calendars and checked Contacts on the Zire 21 menu on the iSync panel. I pressed the hot button on the Zire at 9:23 am. It said “Connecting Jim Andris” (which is my user id) Then it switched to just Connecting… It is just spinning with about a tenth of the bar in blue.
Later (10:15 am)
In the Zire 21 log it says
Last HotSync operation
11/16/05 9:29 am
iSync conduit synchronization failed.
Here is the message in the Desktop Palm Log
HotSync 3.2 started 11/16/05 9:22:46 AM
Local Synchronization
Install did nothing
iSync Conduit starting 11/16/05 9:22:48 AM
Timeout waiting for Sync Engine, exiting 11/16/05 9:29:07 AM
iSync Conduit: received NULL message, disconnecting... 11/16/05 9:29:07 AM
iSync Conduit synchronization failed
“iSync Conduit” failed (error = #-1)
Voice Memo did nothing
SplashShopper did nothing
SplashPhoto did nothing
SplashMoney did nothing
SplashID did nothing
Media did nothing
Note Pad did nothing
Memos did nothing
Memo Pad did nothing
Install did nothing
Backup did nothing
Last sync time and PC ID updated on handheld
HotSync Complete 11/16/05 9:29:09 AM
Here is the message in the iSync log
Wednesday, November 16, 2005 9:22:50 AM CST
9:22:50 AM Connecting to Jim Andris
9:22:50 AM Device "Jim Andris" connected
9:30:00 AM Receiving changes from "Jim Andris".
9:30:09 AM "Jim Andris" finished receiving changes
9:30:12 AM "Jim Andris" Processing changes...
9:30:12 AM "Jim Andris" engine processing complete
9:30:12 AM Applying changes to "Jim Andris"
9:30:15 AM Device "Jim Andris" connected
9:30:15 AM Receiving changes from "Jim Andris".
9:30:15 AM "Jim Andris" Processing changes...
9:30:15 AM "Jim Andris" engine processing complete
9:30:15 AM Applying changes to "Jim Andris"
9:30:15 AM Device "Jim Andris" synchronization complete
9:22:50 AM Connecting to Jim Andris
9:22:50 AM Device "Jim Andris" connected
9:30:00 AM Receiving changes from "Jim Andris".
9:30:09 AM "Jim Andris" finished receiving changes
9:30:12 AM "Jim Andris" Processing changes...
9:30:12 AM "Jim Andris" engine processing complete
9:30:12 AM Applying changes to "Jim Andris"
9:30:15 AM Device "Jim Andris" connected
9:30:15 AM Receiving changes from "Jim Andris".
9:30:15 AM "Jim Andris" Processing changes...
9:30:15 AM "Jim Andris" engine processing complete
9:30:15 AM Applying changes to "Jim Andris"
9:30:15 AM Device "Jim Andris" synchronization complete

Problems synchronization Blackberry desktop software version 6.0.0.40

Today I installed the latest version of the Blackberry desktop software, 6.0.0.40 on my desktop, latest MS Vista version. After I connected my Blackberry bold 9000 via USB, the system automatically made a backup. That's fine ofcourse. But when I want to verify the synchronization parameters, the system gives an "unknown error" and don't allow me to change the parameters because of that error. I can't click one of the four given synchronization aps, the system doesn't allow it and comes with the error mentioned before. I checked for a newer version of the desktop software, but I have the latest version.
Who can give me a good advice to solve this?
Bernard, Holland, Europe.

I have the same problem and am still waiting on a solution from RIM , and may end up switching form Blackberry because of it. I use win 7, latest DM6, BBerry Tour with latest Verizon updates, and Outlook 2010. I have un-installed and reinstalled DM6 multiple times, using every clean un-install protocol here. I STILL get "Intellysinc error" when I try to change the sync parameters as you've said, crashing DM6. I haven't been able to sync since at least May- it is ABSURD THAT RIM DOESTN CARE ABOUT BUSINESS USERS anymore, leaving us with outlook 2010 high and dry all these months. I will be switching to Droid in a week if RIM doesn't solve this !
Gregory
Gregory S Pokrywka MD, FACP
Prevention of Cardiovascular Disease and Women’s Menopausal Health
Assistant Professor of Medicine
Johns Hopkins University School of Medicine
Inaugural Diplomate American Board Clinical Lipidology
Certified Menopause Practitioner: North American Menopause Society
Director: Baltimore Lipid Center

Cannot connect with Desktop Software

Hi,
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Password-manager-data-lost-during-update/m-p..., and this time, I have problems hooking 2 tablets to my Desktop software.
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
Solved!
Go to Solution.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

P205 S6267 problem uninstalling blackberry desktop software error 2738

I have been using Blackberry (BB) desktop software on my laptop to connect with my BB Curve 8320 (version 4.5.0.81)
When trying to syncronize with Windows calendar (running vista home premium with sp2) i encountered a problem where the calendar info on the blackberry was sync'd to windows but 16 hours earlier.
I was told by the helpful BB support people at T-mobile that i needed to download version 6.1 of the BB desktop software as this would fix the problem.
i downloaded and installed (they omitted to add that i should have uninstalled version 4.5 before!).
I now have desktop software that still shows version 4.5...... when i open it up. consequently i tried to uninstall using control panel. In control panel it shows version 6.1, but will not uninstall giving me error message 2738 "could not access VB script run time for custom action"
Also tried uninstalling using ccleaner, same result.
Any ideas out there???
Thanks
Ian

I have been using Blackberry (BB) desktop software on my laptop to connect with my BB Curve 8320 (version 4.5.0.81)
When trying to syncronize with Windows calendar (running vista home premium with sp2) i encountered a problem where the calendar info on the blackberry was sync'd to windows but 16 hours earlier.
I was told by the helpful BB support people at T-mobile that i needed to download version 6.1 of the BB desktop software as this would fix the problem.
i downloaded and installed (they omitted to add that i should have uninstalled version 4.5 before!).
I now have desktop software that still shows version 4.5...... when i open it up. consequently i tried to uninstall using control panel. In control panel it shows version 6.1, but will not uninstall giving me error message 2738 "could not access VB script run time for custom action"
Also tried uninstalling using ccleaner, same result.
Any ideas out there???
Thanks
Ian

Conflict with Desktop Software in XP

I have just taken possession of a Blackberry Torch 9800 but am unable to connect it to my home computer through Blackberry Desktop Software.
The software and the phone both load perfectly well onto my XP desktop in the office so we know that there is nothing wrong with the phone itself.
The problem appears to be a conflict on my computer, which is a standard Dell computer running on Windows XP ( service pack 3).
So here is the problem.
1) I access the Blackberry site and download the Blackberry Desktop Software which apparently loads and launches as normal. I say "apparently" because whenever I come to close it, it will not close and I need to go to Task Manager to shut it down.
2) It asks me to connect the Blackberry to the USB which then kicks into its "Found New Hardware" wizard, uploads a couple of drivers and then stops, alleging a fault. On checking, one of the drivers fails to have installed itself correctly.
And that's it. Game over. I have never got beyond that.
What I have tried:
1) A complete removal ( i.e. not just using the uninstall tool but also using regedit etc to clear out all RIM files ) and a re-download. No different.
2) As above, but booting up the pc with the blackberry plugged in.
3) A complete removal and insert the disk which came with the phone. It did not autorun I found an .exe file and it kicked into the intializing Blackberry User Tools sequence which hung half way through and got nowhere.
4) I copied the drivers from my Windows XP machine at work and then transferred them to my home pc in an attempt to fool it. It wasn't fooled.
5) I cleaned up the registry with a professional piece of software (Regcure). The computer runs quicker, but no difference was made to this problem.
Have you a suggestion, please?

Hi,
From the history of MSJAV, we can see Microsoft Java Virtual Machine was unsupported since 2004. According to my test, the windows installer installation has no issues. So can you install other program based on windows installer instead of Microsoft Java Virtual Machine as a test. If only the Microsoft Java Virtual Machine failed to install the program, I will suspect that Microsoft Java Virtual Machine originally does not support such actions by design.
Will you see the mapped driver on client PC from windows XP mode?
Make sure you have turned of UAC on the client PCs. When you say "manually map the drive" do you mean "type \\server-ip" on the address bar from "My computer"?
"open my computer
in the address bar type \\server-ip
input credentials
find the shared drive
right click and click map network drive "
From the feedback from other users encounter similar issues but on windows installer installation, disable integration features (under Windows explore\Tools option in a running VM), login to the VM and try again. Also change the network adapter from shared to bridge mode to check the result.

Problems Synching with Desktop Software & Outlook

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