Problems syncing n96 with wmp vista home

i'm using usb cable to sync n96 with my musiuc library in wmp. ivew tried using the nokia software but this doesnt do the random sync format i like. occasionally it works but more often than not wmp doesnt show the device? nokia ovi doesnt help too and my previous nokia disc has gone walkies whivh had an option of "sync with wmp" on the pc suite. im using vista home premuium on laptop btw.

Step by step then
1) When you plug your phone into the cable a message should appear on the phone listing 4 modes, select media transfer
2) Windows should recognise that a new device has been plugged in and display a message as such
3) When you open Media Player and select the sinc thab you should have a choice of 2 (3 if a memory card is inserted) n96 devices to choose from
at which step is the process failing

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Problems syncing n96 with wmp vista home

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