Problems syncing Palm Zire

Hi,
We have a Palm m500 (mine) and a Zire (my other half's).  I downloaded appropriate software for our Mac and was under the impression that it covered both devices.  I have had no difficulties syncing my device, but tonight, when my other half tried to sync his, the computer recognized that it was him, went VERY slowly through the process of syncing and absolutely nothing showed up in his file.  It was all still in the Palm, but the Mac file was empty.  Do we need different software?  Are we just missing something in the set up?  He has no other place to sync his Zire and we could really use some help.  Any suggestions?
Many thanks!

I dont know what happen but i cant transfer information from my USB in the laptop to the palm, i cant make the connection of hotsync. I download the software palm but when i put the botton of hotsync cant download, somebody help me please.

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