Problems to get my serial number

I bought the Student and Teacher Edition auf CS5.5 Production Premium (from a german reseller, I live in Germany). The manual says, that I have to type in my product code in this page to get my serial number: http://www.adobe.com/de/education/students/studentteacheredition/order_fulfillment.html
But this page doesn't exist! Can anybody help me?
Thank you, L. Kerkeling

I was talking with someone in the chat from the team.
They said the page has technical problems but they don't now when it will be solved.
I am not even sure if Adobe is informed because when I asked them to tell
the problem to the Technical Service, they just didn't answer and couldn't help me.
I just now it is like this since 2 days.

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