Problems transferring purchases, syncing

I just updated to 5.0 on my iPhone 4, but when I try to transfer my purchases, iTunes will start the process but then will stop responding. Any ideas?

I had the same problem and tried everything you did over and over. Then I finally found this http://docs.info.apple.com/article.html?artnum=306424 and the first item worked. So simple I almost cried. Really hope this helps as I spent hour after hour doing all the same things that you were. Just to make sure that we had the same problem I kept getting the message that my songs and tv shows were not authorized on my pc, although they played just fine there, but they just would not sync on to my Ipods.

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We transferred purchases / synced an iPod touch to a toshiba laptop, and then updated the ipod. we can no longer put the files back onto the ipod. what are we doing wrong]

we transferred purchases and synced from a iPod touch to a toshiba laptop, after it updated and synced again we have been unable to put the files back onto the ipod. the computer will not let us drag or copy paste files, and when we tried to " export" the library to the documents folder, it only showed up in code. we have books and music we would like to reload to the ipod.

Hello Jean164,
Thank you for using Apple Support Communities!
It sounds like you are unable to manually put your content back on your iPod Touch.
It seems like you may need to re enable Manually Manage Music now that the device has been updated, and this article should help with that.
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Cheers,
Sterling

Problems Transfering Purchased Music

I'm having a problem transfering my purchases from my iPod to iTunes. My last computer crashed, so using it is not an option. I've authorized my new computer, but each time I try and transfer, it still says the it is not authorized. Any suggestions?

Not sure what the problem is--but you're trying to take things from your iPod back to your new computer setup, correct?
Do any of these articles/posting help?
http://discussions.apple.com/message.jspa?messageID=797432#797432 (see post by Mac Muse)
http://docs.info.apple.com/article.html?artnum=61131
http://discussions.apple.com/thread.jspa?messageID=4717269&#4717269 (see post by Jeff Bryan)

Problems transferring purchases

I'm trying to transfer my purchases from my iPhone to PC before updating the software as this is what it recommends I do. However when I click 'transfer purchases' it tries to sync and then comes up with an error message saying 'Attempting to copy to disk 'Elements' failed. An unknown error occurred (-39).' Elements is the name given to my external harddrive where my music library is - iTunes recognises this and will sync with it, it just seems to have a problem with transferring my purchases made on the iPhone there. Please help!

I had the same problem and tried everything you did over and over. Then I finally found this http://docs.info.apple.com/article.html?artnum=306424 and the first item worked. So simple I almost cried. Really hope this helps as I spent hour after hour doing all the same things that you were. Just to make sure that we had the same problem I kept getting the message that my songs and tv shows were not authorized on my pc, although they played just fine there, but they just would not sync on to my Ipods.

Can anyone help with a problem transferring purchased music PC to mac?

I have recently moved from a PC to a macbook pro, and have previously purchased 10 or so albums from iTunes store that quite happily updated to my iPod so that I could play them.
I used iPodutil to transfer all of my music to my new mac iTunes library, reformatted my iPod for my mac, but on syncing to get all of the songs from my mac back onto my iPod, find that "these songs were purchased for another computer, and cannot therefore be downloaded to your iPod". Essentially everything that I have (ironically) legally paid for through iTunes refuses to download to my iPod because it is not the original PC I purchased them on??
Does anyone have a fix for this, or is the "switch" from PC to mac going to deny me my favourite and legally purchased tracks?
Thanks in advance
Andrew
Macbook Pro Mac OS X (10.4.1)

Have you authorized your Mac to the iTunes Store account under which you purchased these tracks? If not, you need to do so, either by playing one of the tracks or by using the Authorize command under the Store menu in ITunes.
If you have, but haven't played the tracks at least for a few seconds, try than and then try transferring them to your iPod. Sometimes the authorization doesn't "take" until the track is first played in iTunes.
Hope this helps.

Problem transferring purchased files from Yahoo Jukebox to I-tunes

Any ideas here? Do I have to take my I-pod back and buy a zune or some other non-apple mp3 player?
I bought a significant number of files under Musicmatch--which then switched over to Yahoo--Jukebox. Bought and paid for them.
I- Tunes refuses to allow transfer of them because it claims they are in some type of protected format.
I found an old topic here that basically said tough luck...no options.
If that is the case, I will be bringing back my I-pod for a refund. It's ridiculous...I paid for the music, I didn't steal it. Ought to be some way to transfer it so it's readable within I-Tunes!
<Edited by Moderator>

The songs sold by Music Match were WMA files with Microsoft "Plays For Sure" DRM "protection." They cannot be played in iTunes. (BTW, they will not play in the Zune either; it has its own Zune-specific DRM.) All you can do with those files is use Windows Media Player to burn them to an audio CD.

When recently syncing my iphone, itunes asked me something regarding transfering purchased items or something.. I foolishly didn't read it properly and now I can't get purchased songs from iTunes back on to my iPhone... Please help!!

Hi,
When recently syncing my iPhone a message came up regarding transferring purchases or something.. In haste I pressed the wrong reply.. My phone synced, but removed all of the songs I purchased on my iPhone. Although they are still on my iTunes and I can play them.. but they will not sync back to the iPhone what so ever.. I'm stressed out big time and can't believe I was such an idiot lol!! Had a look at a few forums.. But they seem to be about transffering from Iphone to Itunes...
Please Help xxx

At the AT&T store. Tried using iCloud but only 120 songs were transferred and when I access my iTunes account now it only shows 120 and not the 450 anymore that I purchased on my old phone. Tried to sync again from the phone to iTunes and it still not working.
I purchased everything under the same apple ID account I called apple support and spent almost 2 hours with tech support for assistance and we got disconected and they never called me back.
I'm at the point where I'm about to never purchase anything anymore from apple go to another company retrieve every single charge made on my bank account from iTunes and file a law suit against the company. It's being a week that I called for assistance and no one called me back to help me with this matter even after I responded a survey with a complaint about not getting a resolution to my problem.
If you could please help me I will appreciate, I'm out of the country now and can't stay on the phone for a long time.
I need to sell my old phone but as right now besides all my bank statements the old phone is the only evidence that I purchased the songs.

ITunes hangs during sync "Transferring Purchases"

I can no longer sync my iPhone. It starts out OK and then says "Transferring Purchases from Joe's iPhone. Copying HoldEm".
It then shows abour 10% on the progress bar and sits there forever. I've tried everything I know but can't seem to get around this. Even unchecking "Sync applications" has no effect.
I am really getting fed up with Apple lately... This iPhone is extremely buggy (browser crashing, etc) - and I am an Apple fan!

I had the same problem today and fixed it straight away with the suggested solution above - I just downloaded Texas Holdem on my computer through the apple iStore - it brought up a box saying that i already had bought it so I didn't have to pay again. It took quite a while (it's a large file) but once it was downloaded and I did the sync again there was no problem at all

Syncing and transferring Purchases from iTouch 4G Freezes iTunes

I recently purchased an app at the iTunes App Store (101 GamesUtilities)and when I connected my iTouch to my PC, the sync began. iTunes indicated that "Transferring Purchases from iTouch4 Step 3 of 4 Copying GameUtilities". Usually it takes a short time to complete this process so I clicked in a vacate area of iTunes and discovered that iTunes stopped responding and was frozen. I had to use control-alt-delete to close the iTunes app and disconnected the iTouch from the computer. I repeated the process of connecting my device to the PC and the iTunes repeatedly froze.
I then rebooted my computer, downloaded iTunes 10.1 and intended to install but got 2 options for action which was repair or uninstall. So I chose repair. This did not resolve the problem. I did not get any error message during this process when it finally froze. Can someone help? I also went to GameUtilities website to report the problem in event that the situation directly connected to that software.

If you use the search function on the right and search the iPod Touch forum for:
itunes AND freeze
you will see previous discussions on your problem. However, I looked at some of them and se no solution.
I would try uninstalling iTunes and then reinstall it vice just installing it over the existing one.

Problems with transferring purchases...

When I sync my ipod to itunes and want to sync new music on it, it starts the process like usual like backing it up and then when it gets to transferring purchases from ipod it doesnt load it just stops, and its on the apps. it will say "loading 1 of 8: Facebook (or whatever app it needs to transfer thats on my ipod but not on itunes) but it will never finish loading, thus i cant load my songs i want on my ipod. what can i do to fix this? thanks

To deauthorise your computers make sure you are logged into itunes stre with the right ID
Then click on the Account link and Deauthorise all your computers.
Re-Authorise the computer by Store > Authorise this Computer.. from the top menu
It is necassary to authorise the computer with the old ID to allow you to play and synchronise the content
Logout of Itunes store with old Apple ID and login with the new one
For the other account you do not say whether it is on another computer or not.
If it is the same computer you are now setup to play and synch any content and buy new content using the newer Apple ID. All your devices should sync no problem.
Make a note somewhere of your old Apple ID and password because the number ot times someone has forgotten it is quite common on these pages.

Hello everyone, I have a problem when I sync my apple device. I plug it in and a message comes up saying, this device could not be synced because this computer is not authorized for the purchased items on this phone. I already tried to authorize again.

Hello everyone, I have a problem when I sync my apple device. I plug it in and a message comes up saying, this device could not be synced because this computer is not authorized for the purchased items on this phone. I already tried to authorize again, after deautherizing it. HELP ME PLEASE

Hi applerinneedforhelp,
Thanks for visiting Apple Support Communities.
If iTunes is asking you to authorize the computer, and you've already done so, the troubleshooting steps in this article can help:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Regards,
Jeremy

HT1727 How can i retrieve purchased audiobooks that were not synced (problem encountered during sync process). My account shows the purchase history, but the apps are no longer displayed in itunes or on my ipad or iphone

How can i retrieve purchased audiobooks that were not synced (problem encountered during sync process)? My account shows the purchase history, but the apps are no longer displayed in itunes or on my ipad or iphone. I'm not very savvy with using iTunes - I don't think is very intuitive (unlike me:)). Any help would be appreciated.
Thanks

Hello mcegirl4,
Thanks for using Apple Support Communities.
Please refer to the instructions in the following article to assist in downloading those previous purchases from iTunes and the App Store:
Download past purchases
http://support.apple.com/kb/HT2519
Take care,
Alex H.

I had ITunes on a Dell laptop. I copied it all to a Compaq laptop via external hard drive. The Dell is deauthorized. The Compaq is authorized. My IPod Classic will not Sync on the Compaq. I have transferred purchases, but "Sync" is greyed out.

I had ITunes on a Dell laptop. I copied it all to a Compaq laptop via external hard drive. The Dell is deauthorized. The Compaq is authorized. My IPod Classic will not Sync on the Compaq. I have transferred purchases, but "Sync" is greyed out. How can I get the IPod to sync with the Compaq?

If the iTunes sidebar (along left side of window) is hidden, from the menu bar, under View, select Show Sidebar.
The iPod should appear in the sidebar, under DEVICES. Select it there. To the right, its Summary screen is shown. Toward the top, there is a bar of buttons starting with Summary. Click on Music next to Summary. This Music screen is where you tell iTunes how to sync songs ot the iPod.
Check the box for Sync Music. This is the switch to enable automatic syncing. If your iTunes music library fits on the iPod, you can choose to sync Entire music library. Otherwise, you can choose to sync Select playlists, artists, albums, and genres. Then select what you want on the iPod from the lists below.
Click Apply to intiate automatic syncing between that iTunes library and your iPod (based on how the iPod's Music screen is set up in iTunes).

Hi. I have down loaded songs and tv shows on my i phone 4s but i can remove them from my phone. I have transfered purchases and cun ticked sync music and tv shows but still i have the downloaded contenet on my phone. Please help

I have down loaded songs and tv shows on my i phone 4s but i can remove them from my phone. I have transfered purchases and cun ticked sync music and tv shows but still i have the downloaded contenet on my phone. Please help

also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

Hi guys yesterday i had my house robbed and they took my iMac which i purchased in 2011. so i went out and purchased a new iMac today but im having problems transfering all my music from my iPhone 5 to it. Any suggestions???

Hi guys yesterday i had my house robbed and they took my iMac which i purchased in 2011. so i went out and purchased a new iMac today but im having problems transfering all my music from my iPhone 5 to it. Any suggestions???

iTunes Store- Transferring purchases from your iOS device or iPod to a computer.http://support.apple.com/kb/ht1848
Or you can use a third-party utility such as Phone to Mac - Pod to Mac.

Problems transferring purchases, syncing

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