Problems transferring purchases

I'm trying to transfer my purchases from my iPhone to PC before updating the software as this is what it recommends I do. However when I click 'transfer purchases' it tries to sync and then comes up with an error message saying 'Attempting to copy to disk 'Elements' failed. An unknown error occurred (-39).' Elements is the name given to my external harddrive where my music library is - iTunes recognises this and will sync with it, it just seems to have a problem with transferring my purchases made on the iPhone there. Please help!

I had the same problem and tried everything you did over and over. Then I finally found this http://docs.info.apple.com/article.html?artnum=306424 and the first item worked. So simple I almost cried. Really hope this helps as I spent hour after hour doing all the same things that you were. Just to make sure that we had the same problem I kept getting the message that my songs and tv shows were not authorized on my pc, although they played just fine there, but they just would not sync on to my Ipods.

Similar Messages

  • Problems Transfering Purchased Music

    I'm having a problem transfering my purchases from my iPod to iTunes. My last computer crashed, so using it is not an option. I've authorized my new computer, but each time I try and transfer, it still says the it is not authorized. Any suggestions?

    Not sure what the problem is--but you're trying to take things from your iPod back to your new computer setup, correct?
    Do any of these articles/posting help?
    http://discussions.apple.com/message.jspa?messageID=797432#797432 (see post by Mac Muse)
    http://docs.info.apple.com/article.html?artnum=61131
    http://discussions.apple.com/thread.jspa?messageID=4717269&#4717269 (see post by Jeff Bryan)

  • Can anyone help with a problem transferring purchased music PC to mac?

    I have recently moved from a PC to a macbook pro, and have previously purchased 10 or so albums from iTunes store that quite happily updated to my iPod so that I could play them.
    I used iPodutil to transfer all of my music to my new mac iTunes library, reformatted my iPod for my mac, but on syncing to get all of the songs from my mac back onto my iPod, find that "these songs were purchased for another computer, and cannot therefore be downloaded to your iPod". Essentially everything that I have (ironically) legally paid for through iTunes refuses to download to my iPod because it is not the original PC I purchased them on??
    Does anyone have a fix for this, or is the "switch" from PC to mac going to deny me my favourite and legally purchased tracks?
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    Andrew
    Macbook Pro   Mac OS X (10.4.1)  

    Have you authorized your Mac to the iTunes Store account under which you purchased these tracks? If not, you need to do so, either by playing one of the tracks or by using the Authorize command under the Store menu in ITunes.
    If you have, but haven't played the tracks at least for a few seconds, try than and then try transferring them to your iPod. Sometimes the authorization doesn't "take" until the track is first played in iTunes.
    Hope this helps.

  • Problems transferring purchases, syncing

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    I had the same problem and tried everything you did over and over. Then I finally found this http://docs.info.apple.com/article.html?artnum=306424 and the first item worked. So simple I almost cried. Really hope this helps as I spent hour after hour doing all the same things that you were. Just to make sure that we had the same problem I kept getting the message that my songs and tv shows were not authorized on my pc, although they played just fine there, but they just would not sync on to my Ipods.

  • Problem transferring purchased files from Yahoo Jukebox to I-tunes

    Any ideas here? Do I have to take my I-pod back and buy a zune or some other non-apple mp3 player?
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    <Edited by Moderator>

    The songs sold by Music Match were WMA files with Microsoft "Plays For Sure" DRM "protection." They cannot be played in iTunes. (BTW, they will not play in the Zune either; it has its own Zune-specific DRM.) All you can do with those files is use Windows Media Player to burn them to an audio CD.

  • Hi guys yesterday i had my house robbed and they took my iMac which i purchased in 2011. so i went out and purchased a new iMac today but im having problems transfering all my music from my iPhone 5 to it. Any suggestions???

    Hi guys yesterday i had my house robbed and they took my iMac which i purchased in 2011. so i went out and purchased a new iMac today but im having problems transfering all my music from my iPhone 5 to it. Any suggestions???

    iTunes Store- Transferring purchases from your iOS device or iPod to a computer.http://support.apple.com/kb/ht1848
    Or you can use a third-party utility such as Phone to Mac - Pod to Mac.

  • Problems with transferring purchases...

    When I sync my ipod to itunes and want to sync new music on it, it starts the process like usual like backing it up and then when it gets to transferring purchases from ipod it doesnt load it just stops, and its on the apps. it will say "loading 1 of 8: Facebook (or whatever app it needs to transfer thats on my ipod but not on itunes) but it will never finish loading, thus i cant load my songs i want on my ipod. what can i do to fix this? thanks

    To deauthorise your computers make sure you are logged into itunes stre with the right ID
    Then click on the Account link and Deauthorise all your computers.
    Re-Authorise the computer by Store > Authorise this Computer.. from the top menu
    It is necassary to authorise the computer with the old ID to allow you to play and synchronise the content
    Logout of Itunes store with old Apple ID and login with the new one
    For the other account you do not say whether it is on another computer or not.
    If it is the same computer you are now setup to play and synch any content and buy new content using the newer Apple ID. All your devices should sync no problem.
    Make a note somewhere of your old Apple ID and password because the number ot times someone has forgotten it is quite common on these pages.

  • When recently syncing my iphone, itunes asked me something regarding transfering purchased items or something.. I foolishly didn't read it properly and now I can't get purchased songs from iTunes back on to my iPhone... Please help!!

    Hi,
    When recently syncing my iPhone a message came up regarding transferring purchases or something.. In haste I pressed the wrong reply.. My phone synced, but removed all of the songs I purchased on my iPhone. Although they are still on my iTunes and I can play them.. but they will not sync back to the iPhone what so ever.. I'm stressed out big time and can't believe I was such an idiot lol!! Had a look at a few forums.. But they seem to be about transffering from Iphone to Itunes...
    Please Help xxx

    At the AT&amp;T store. Tried using iCloud but only 120 songs were transferred and when I access my iTunes account now it only shows 120 and not the 450 anymore that I purchased on my old phone. Tried to sync again from the phone to iTunes and it still not working.
    I purchased everything under the same apple ID account I called apple support and spent almost 2 hours with tech support for assistance and we got disconected and they never called me back.
    I'm at the point where I'm about to never purchase anything anymore from apple go to another company retrieve every single charge made on my bank account from iTunes and file a law suit against the company. It's being a week that I called for assistance and no one called me back to help me with this matter even after I responded a survey with a complaint about not getting a resolution to my problem.
    If you could please help me I will appreciate, I'm out of the country now and can't stay on the phone for a long time.
    I need to sell my old phone but as right now besides all my bank statements the old phone is the only evidence that I purchased the songs.

  • In transferring purchases most of my music got transferred apart from the most recent three albums. Now I don't have them on my ipod or on my itunes

    I have transferred purchases before and have had no problems but this time when i tranfsferred to another computer the most recent albums didi not transfer. I only realised this once I had gone through the erase and sync. I did not have a backup for these three albums yet. My purchases clearly state that I have bought all those albums. I don't even understand why this happened!

    On the newer computer launch iTunes. From the menu bar click Store / Authorize This Computer.
    For your albums, try here.   Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • Itunes 9.2 Not transferring purchases from iPad to Laptop

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    If you're having an iPhone 4 problem, this isn't the right discussion group...

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    I had the same problem today and fixed it straight away with the suggested solution above - I just downloaded Texas Holdem on my computer through the apple iStore - it brought up a box saying that i already had bought it so I didn't have to pay again. It took quite a while (it's a large file) but once it was downloaded and I did the sync again there was no problem at all

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  • Transferring Purchases from iPod to New Computer

    I have recently gotten a new laptop and I am having problems transferring my purchases from my iPod to the laptop. I have authorized the new computer and have followed the instructions given by Apple on how to transfer (Transfer Purchases from "__" with the iPod connected). However, it only "transfers" a few of the songs and I still can't play them. When I try to play any of the songs, it says that it can't locate the original file.
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  • ITunes locks up while transfering purchased apps from iphone 4

    I have had various issues with upgrading to itunes 10.5. Now that most problems have been solved I am having trouble transferring purchased apps from iphone to library. The process starts but after a few apps itunes locks up. I have to go to task manager to exit. Task manager confirms itunes is not repsonding. Any help is aprreciated. I am also getting the blank page when opening itunes.

    An iPhone backup does not contain any iTunes content. After you restore from backup, you must sync or re-download your iTunes content, to restore it to your device.

  • Transferring purchased music from iPhone to iTunes

    I purchased a song on my iPhone, but it doesn't want to transfer to my iTunes when I try to drag it. Transferring purchased songs from my iTunes to my iPhone is no problem, just not the other way around. Does anyone know how to do this? I have a 3G iPhone.

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