Problems transferring WMA downloads onto Zen Xtra?Upgrading firmware/driver solves probl

Being somewhat knowledgeable about computers, but clueless when it came to MP3s, I was very frustrated when I couldn't get music I downloaded from WalMart.com and Buy.com to load onto my Zen Xtra Jukebox (with Creative Media Source and Windows Media Player). My brother-in-law, who is very knowledgeable about most anything technical, said it had to do with licensing. I went back and forth with Creative support, and nothing was working. I couldn't get anything to transfer with Windows Media Player, either. I just happened to be looking on a help page for Media Player where it mentioned that if you can't get MP to locate your device, it may be that you need to upgrade your firmware. I did that and also the driver, and it worked (though only through Media Source - for some reason Media Player gets hung up, but at least it does recognize my device!) Another thing I found out is that you need to play your downloaded music while you are still online in order for your computer to get all the licensing info that is needed. If a technically savvy person is reading this, forgive all of my "layman's" terms, but I was just so proud of myself for figuring out the problem on my own! I hope this is helpful to someone who has been going through what I did - I spent hours trying to figure this out!

I will try to help as much as possible. You need to go to creative.com, pick Support, then pick Downloads, then pick your continent, country, and language. Then pick MP3 players, and whatever product you have. Down below you put in file type, language, and operating system. On the next page, you will find the downloads for the driver and firmware. Follow all the instructions. The driver download is really quick, and the firmware download took about 5-20 minutes with dial-up internet. Make sure you follow the instructions for the firmware carefully because it will remove your present firmware, so I would think you would want to make sure you get the new firmware installed correctly. If you need any more help, let me know!

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Trouble Transferring Data Files From Zen Xtra to Computer...HELP

Hello to all technical-savvy people out there in computer land, I'm hoping you can help me somehow, as I am frustrated beyond belief.
I have a Creative Nomad Jukebox, Zen Xtra, 30 GB. I used it for, obviously, listening to MP3's while I was out of the country in Australia, and I also used it to store data...all of my digital pictures and videos. When I got back to Chicago, I was able to download all the drivers and software onto my dad's computer from online, and was able to successfully transfer everything from my Zen Xtra onto the computer.
I am now at my mom's, and trying to do the exact same thing to her PC and to her laptop....neither of them want to cooperate with me. The computer recognizes the device, and can recognize the data, but it is unable to transfer the information from the device to the computer. I have done the following:
Downloaded the drivers/software
Restarted the computer (plenty of times)
Rebooted the Zen Xtra
Firmware upgrade
And I still can't transfer. I want to show my mom the pictures desperately, and it's realllly frustrating me. If anyone can help me out, my email is [email][email protected]][email protected][/url]
Thank you,
Sheryl

If it worked with the exact same drivers/software on one PC but not another, this suggests a USB incompatibility (especially as you've tried a firmware upgrade). It's not clear whether this is Creative's drivers and/or certain USB chipsets, but issues do seem to exist for some people with certain combinations of hardware.
Out of interest, have you tried a disk cleanup? To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

Zen Xtra New Firmware Problems, Cannot install New Creative Software Suite after upgr

Hi?As with a previous post?http://forums.creative.com/creativel...essage.id=3535?I am having difficulty getting my Zen Xtra to bee seen by anything but Windows Media Player 0.. I have updated the firmware to the latest version, "reati've Zen and Jukebox Driver Upgrade version .30.03"?updatd the Device Dei'vers and rebooted?have XP sp 2?have updated and installed the Creative MediaSource Player/Organizer 3.30.2, software?but the "Creative Software Suite for PlaysForSure-enabled Zen Xtra Players" file?"[size="2" color="#3300ff">ZENZ_PCAPP_LB__40_03_MTP.exe" [color="#000000"]is not loading.. [size="2" color="#3300ff">[color="#000000"]?[size="2" color="#3300ff">[color="#000000"]When trying to install I see the Zen flash and the connected icon on the Zen flickers but then goes off and the install says "unable to find device"?I have unloaded and reloaded everything over and over.. even reset the OS on the Zen...?so the only thing that can load to my Zen is WMP 0.. which is not what I want...?please advise??Message Edited by grommit on 02-25-200606:26 PM
Message Edited by grommit on 02-25-200606:32 PM

I hope you are still here Grommit.
The reason why the new Creative Software Suite will not install is because the firmware you have is not the version the suite is looking for.
If you want to install the new Suite, you will have to update to the PlaysForSure firmware (2.0.03, I believe). However, if you do this, be aware that you will also have to download and install the latest Zen Driver, Creative MediaSource, and Zen Plugin for the MediaSource (all available in the download section) - also, once you start the firmware update on the Zen Xtra, you WILL NOT be able to revert back to a previous version of the firmware, and the drivers and programs on the install CD will not function with the new player at all.
Unless you use a subscription service with DRM mp3s, or have had issues with Playback Errors in certain mp3s, there is very little immediate need to upgrade.
Cheers,
ShinjiT

Problem after fw update on zen xtra 60

hi i'm italian so sorry for my english. i have a problem with my zen xtra: i install the new fw p4s and during the installation the player reboot himself and go on the rescue mode. now if i connect on the pc the pc tell me the driver but they are installed!!! the player when i turn on enter in the rescue mode. i try all the option but nothing function. please help me!!!!thanks!!!!!!!!!!!!!ps: i'm late but merry christmas!

up?

How do I flash downgrade Zen Xtra from Firmware 2_10_03 to 1_20_0

I have 2 Zen Xtra's (60GB).
One has Firmware _20_08, and the other has 2_0_03
I want to flash the one with 2_0_03 down to _20_08, and have used the 'Reload OS' facility, but when I try and flash to _20_08, it does not recognise the player. It does with 2_0_03 though.
Please can someone let me know if this is possible, as I really want to keep both players with the same firmware (_20_08).

The PFS firmware allows your player to be seen as an MTP device which in turn allows it to be seen as a dri've in Windows. This is very similar to how the flash-based players are seen, such as my N200, and they only ever show files in alphabetical order.
Thinking back to when I upgraded the hard dri've in my JukeBox , the first thing I had to do with a new dri've was load the firmware. If you got your dri've into an "as new" condition (by formatting it on a PC?) then would you be able to load the earlier firmware onto it's
PB

Nomad Explorer not detecting Nomad Jukebox Zen Xtra after firmware upgr

<blockquote dir="ltr">From the firmware thread: "The Creative drivers shouldn't make any difference. An MTP device is looking for the Windows Media Player 0 MTP driver (which is installed with WMP0)."[/quote]Is that why my updated Zen Xtras (40G and 60G) are no longer recognized by Nomad Explorer on Windows XP? XP sees them. MediaMonkey sees them (and can synch). (WMP0 is installed, but I haven't tried it.) Nomad Explorer (3.0.0, 22 Sep 2004) says nothing's detected. Is this because I'm still using the latest driver (2.0.00), which the Creative download site says only supports firmware below 2.00.00. (If so, interesting choice by Creative, making us downgrade the driver.)?I wouldn't care, but Nomad Explorer is the only way (I know of) to edit the devices' names and startup bitmaps. And I wouldn't even care so much about the bitmaps, but I really really want to edit the names so that I can tell them apart in MediaMonkey's list of devices. Can we still use Nomad Explorer? Which driver should I be using? Creative's download section is anything but clear:?2.0.00 (8 Oct 2006): Supports XP but the firmware must be below 2.00.00.
.30.03 (3 Sep 2005): Supports XP but was released before firmware 2.0.03, so does it support it's?There's also a legacy OS Driver for Windows 2000 (.0.00, 27 Feb 2006) which specifically says it supports PFS players. Is this what I need? Can we no longer use Nomad Explorer on XP (even though it's listed as a download)?

Thanks, but if the Nomad Explorer requires the suite to work, I'll just have to do without it. The Creative Suite is better than it used to be, but IMO it's still not as good as MediaMonkey. Still, Creative doesn't list the Suite as being required for Explorer to work, so I don't think that's it. From the Download page:?Requirements
Windows XP, Windows 2000, Windows Millennium Edition or Windows 98 Second Edition<
Creative NOMAD Jukebox 2, 3, Zen, Zen USB2.0, Zen NX, Zen Xtra or Zen Touch<
I'll try the other driver tonight and see if that's it.
Message Edited by skst on 0-0-200702:57 PM

PLEASE, PLEASE HELP: Big problems with my Zen Touch. (Firmware/driver issu

So here's the deal:
Last night I thought I'd finally take the time to upgrade my Zen Touch to 2. from .3 or something like that. I noticed that there was a warning saying that this was no small upgrade, and that I should back up everything I have on it.
I'm glad I did, because now my MP3 player situation is seriously screwed up, big time. During the upgrade process, my computer froze, leaving my Zen Touch without firmware (ok, so firmware version 0.0.0). Upon turning the device on, it boots up in recovery mode. This allows me to either format, clean up, or "reupload" firmware. I've tried all of these options, but the fact is clear that my computer simply will no longer recognize my MP3 player.
It does, however, recognize it at as a generic storage device. However, this isn't enough for me to reinstall the player's firmware unfortunately.
So basically, I can't update driver or firmware right now, because my computer won't acknowlege my Zen Touch!
Somebody please, please help.
I've already tried using the setup file from http://www.jumpingcholla.com/jce_nomad_ZEN.htm.
Seriously, please help!

Sort of success!
I now finally have firmware 2. installed on my Zen Touch! Yeah! I'm not entirely sure how I did it, and I'm not bothering to find out, I'm just glad I finally got it on there.
But some problems still remain. After all this fiddling with my driver and firmware and whatnot, my computer just doesn't see my MP3 the same way as it used to. Before, it was great, all I had to do was plug her in and I could bring up Zen Explorer in Windows Explorer, or organize my stuff in Creative MediaSource.
Now that's not the case. The only way I can sort of add stuff to my player now is by going into Windows Explorer, which is still more or less acknowleging my player as a "portable device". Granted, there is a dri've called "My Zen", but it doesn't bring up Zen Explorer like it used to when I click on it. Furthermore, when I go into MediaSource, I can't select it as a location, there just isn't anything there.
It almost seems as if my computer thinks I'm just using a portable hard dri've. Is there anyway I can tell it that it's an MP3 player, too?
Thanks!

Zen xtra - after firmware 2.10.03

After updating now i can't transfer my files from mp3 to pc with windows explorer, i can only transfer using the explorer that comes with nomad explorer, but at my cousin's pc it works fine transfering from mp3 to pc with windows explorer.wtf is happening?
another thing> i have 2578 songs at my zen xtra but when i click to "play any track" function, not all of the tracks are shown, only 2329. wtf is happening?
this firmware is very strange :S

I've seen others where Windows Explorer won't work either, but not seen a direct solution unfortunately.
All I can suggest is the various advice here in the Zen FAQ at Nomadness.net.

Fixing the creative zen xtra - creative firmware won't bring me dow

Hi all,
Recently my zen xtra crashed as a result of Creative's shoddy firmware! Anyway, I'm out of warrenty, creative want to try charge me about 20 quid and I ain't having that (read my other posts you'll hear the whole story)
Well now I've decided I'm gonna try fix things myself. I've ripped my player apart to reveal the 2.5" harddri've. I've got hold of a caddie to hold this in and connected to the computer. Dri've is not recognised (as i suspected, the firmware has corrupted toc and whathaveyou). So I'm formatting the dri've now, seems to be going ok (i'm thinking if I can't get the player working again at least I can make a 40gb external mini hard dri've)
Anyway, what I need now is to compare this hard dri've to another zen xtra one thats working and well. If anyone has (for some bizarre reason) backed up their zen dri've in this way cause you let me know. I need to know the file structure that it uses (as the software hides the real structure) and also the firmware (a working copy please!) that is as how it is installed rather than by using the installation software for the more conventional way :smileytongue:
Any help with that is appreciated, and those of you who are like me and have a ?200 paperweight should consider making it an external dri've like this also. (cheap caddies on ebay for those who want to know!)
hope this helps
phil

if i get a friend's zen xtra dri've and put it in mine, would you reckon it would work or am i likely to bugger up that too?
if the firmware is part in hardware then i doubt there's a lot i can do, but my intention was to copy my friend's dri've to mine then put it in and see if it works...
any ideas?

Nomad Jukebox Zen Xtra play and share update probl

I have a jukebox Zen Xtra and I tried to update it for the play and share so it will work on my xbox 360. When I went to update the firmware everyone was going good and then it rebooted and stayed at the recovery menu and just stopped. I tried reconnecting it and it registers that it is connected to the USB for a second then it says device not connected. How do I get it connected again, or what am I doing wrong. I just want to update it so I can use it on my Xbox. How do I get it to update right? Thanks.

Manning888,
Which firmware are you referring to Assuming you are referring to the PlayForSure firmware, make sure you have Windows XP with at least SP and WMP0 installed. Also, you can try looking into this Knowledgebase article SID0053.
Jason

PROBLEM WITH COPYING ITEMS ONTO MACBOOK AIR VIA FLASH DRIVE

I RECENTLY BOUGHT THIS MACBOOK AIR AND I'M ALREADY HAVING TROUBLE MOVING/COPYING ITEMS FROM A FLASH DRIVE ONTO THE MACBOOK. IF ANYONE KNOWS ANYTHING ABOUT THIS PROBLEM, PLEASE LET ME KNOW ASAP!! THANK YOU!

I'm sorry about the caps. I realized that I was typing with my caps lock on, and was too lazy to rewrite this. The thing is that when I try to copy pictures, videos, and music onto my macbook via flash drive, it says it's copying but then when it's finished, the library goes blank. There's no error message with it; my folder goes completely blank.

Problem transfering "datafiles" from my zen mic

When I try to transfer files from my Zen Micro it always pop up a warning message wich often tells "Not enough diskspace" or "wrong function" or something like that. My friend can transfer files from it but I can't. Sometimes it's possible to start transfering but then I'll only get about 0% of the file. I use Windows Xp Sp2 (swedish). Help!

There's stacks of connection advice via the "PC connection problems with your player" link in the FAQ post.
Did you upgrade to the MTP / v2 firmware?

HT201272 problem with partial download onto my computer

I purchased a song in iTunes. Got a partial download on my PC Windows computer, although iTunes CLAIMS there are 3:43 minutes, there is only 20 seconds of song. The song was downloaded in full to my iPad and iPhone, but in my iTunes library, although it shows as 3:43, I only have a snippet. There was a download error when I first got it.
How do i get the entire song on my computer, so I can move it to my first version iPod shuffle?

On the computer, delete the song from the iTunes library and then redownload a fresh copy on the computer. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Zen Xtra: Upgrading Win 2000 - Vi

I've had an Xtra for three years now, no problems at all. I've just got a new laptop running Vista, and want to get them talking to each other.
From searching round here, it appears:
- To use Vista, I need Plays4Sure firmware on my Xtra (despite all the problems people have been having with it, so fingers crossed)
- I can't update the firmware with my Vista machine, because it doesn't recognise it
- I can't update the firmware with my old machine, because that runs Win 2000, and the P4S firmware isn't available for that OS
Any idea how I can update the firmware so that I can start using Vista?

bigstug,
In order to update the PlayForSure firmware for the player, you have to look for a computer loaded with XP plus service pack 2 and Windows Media Player 0. Load the player driver in the XP computer before you proceed with the firmware update.
Jason

Problems "transferring" files from time machine to new hard drive

I was experieincing the spinning beach ball of death so I replaced my hard drive with a new one. I am running mountain lion (10.8.2) and the new Hard drive has two partions - one for "start up" which I was able to use migration assisant to move over my applications from my time machine. The problem I am having is that I can't figure out how to get my user account data transferred to my the data partition (journal extended) on my new hard drive.
When I enter time machine I can't "see" my last back updates before I changed hard drives.
I put my old hard drive in a case and it "isn't working" so I can't just copy data from my old hard drive. It did work initially but now it doesn't mount and I can't see it in disk utility.
Any Ideas on how I can get my user data off my time machine back up?
I forgot to mention that when I go into my external hard drive containing my time machine via finder and click on the folder with my user data I'm not able to open the various files - they have a red "-" and it says, The folder “Desktop” can’t be opened because you don’t have permission to see its contents. In disk utility I can't run repair disk permision on my time machine drive because it is grayed out.
Thanks - Dave

I see. Don't do that. I do not believe using Migration Assistant is a valid method of accomplishing what you intend.
Furthermore, unless you are using the "Enter Time Machine" feature, you really shouldn't pick and choose what you want to copy from a Time Machine backup... "no user serviceable parts inside". You can certainly find and individual files and folders in the Finder, but you will run into the permissions problems you describle. I would not attempt to circumvent those protections.
As I understand Time Machine, you must either restore a volume from a Time Machine backup, thereby erasing the volume first, or restore individual files and folders by using "Enter Time Machine" when the backup has already been properly designated for the source.
Since your replacement hard disk - the source, now - is technically new, the latter is not an option. It's as if you were trying to restore to a different computer. This can't be done.

Problems transferring WMA downloads onto Zen Xtra?Upgrading firmware/driver solves probl

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