Problems trusting certificates from other users

I'm unable to trust certificates from users when the email address on their certificate does not precisely match the From address of the message. The mismatch is typically something like a From address of [email protected] and a certificate address of doe.john.12345.
Mail says "Unable to verify message signature" when I select the message. I click "Show Details" followed by "Show Certificate". I then get an option to check "Messages from xxx are valid if signed by yyy", which I do followed by clicking "OK".
The yellow "Unable verify message signature" bar stays in place. Repeating the above process shows that the the option to trust the validity is again unchecked. However, in the area with certificate, it lists that the certificate is trusted for the email address in the From field.
Any idea what's going on here?
Thanks,
Andreas

I should add that this happens when using certs that were signed with a CAC. I have an ORC ECA cert.
—Andreas

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