Problems trying to restore catalog from PSE 7 windows to PSE 12 MAC, what to do? NO PC with windows available any longer
I have recently changed my damaged PC windows to a MAC. Adobe kindly changed my PSE platform, it means PSE 12 is installed in my MAC but when I tried to restore my last catalog which was made with PSE 7 in windows I receive a message saying there is not valid file in my external hard disk (my backup). I've reviewed the available technical support and know that recommendation is to first update the catalog in windows using PSE 12, nevertheless I have not any longer a PC and even if I could use one, I have not anymore PSE 12 for windows platform. Could somebody please help me to solve this issue.
Thanks
A number of people have reported this error message and have had trouble troubleshooting. (PSE is notorious for uninformative error messages.) A couple of things to check:
- Make sure the file permissions on the external drive are set properly. In Windows Explorer, try creating a couple of test folders, and then use another program like Notepad to try creating some test files in those folders.
- What the external drive originally connected to an XP system and now connected to a Vista or Windows 7 system? That can create obscure permissions problems.
- Is the external drive formatted as as FAT32 or NTFS? In Windows Explorer, navigate to Computer, right-click the external drive, and select Properties.
Note that you can do a backup using a third-party utility or by copying all your picture folders with Windows Explorer. Make sure to also copy the catalog folder (do Help > System Info to find its location). Doing a restore from such a backup is quite feasible, though it may take a little extra time.
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