Problems uninstalling and reinstalling iTunes data on Windows 7
Hello,
Can someone please help me out.
I recently had problems with the backup data on my iPhone 5S. Whenever I would try and sync my phone with iTunes on Windows 7 the backup would get stuck.
I read on one of the threads that previous backup data can be manually deleted fromApplication Data\Apple Computer\MobileSync\Backup\. I did so by first cut-pasting the old backup folder to my desktop and then I tried to backup my iPhone and it worked. However, when I tried to delete the old backup folder from my desktop the folder wouldn't go away. I restarted my pc and even ran it on safe mode to delete this folder but it just wouldn't go away. After that everytime I would try to even click on this 'corrupted' folder my system would get stuck but otherwise everything worked fine on my pc. So I thought maybe if I tried to reinstall iTunes I might be able to get rid of this folder. But, unfortunately, after I uninstalled iTunes I am not able to reinstall it on my pc. The instalation keeps giving an error.
Again, I tried restarting and getting rid of the following folders that still existed (as mentioned on Apple Support):
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files\Common Files\Apple\Apple Application Support
C:\Program Files\Common Files\Apple\CoreFP
Still no success I am unable to delete the above folders and the 'corrupted' one. I have a lot of stuff on my phone which I haven't been able to backup for days now plus my computer gets stuck if I even go near that 'corrupted' folder (which I can't even move from my desktop).
Can anyone please help me solve this problem. I need to delete the corrupted folder and install iTunes again.
I would really appreciate your help. Thank you!
See Troubleshooting issues with iTunes for Windows updates for tips on repairing the iTunes installation. One of the tools mentioned there, Unlocker, should be able to delete the folders that you are having trouble removing.
tt2
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