Problems uninstalling old version

Hi
I have created a new user and profile on my computer in order to access a SBS2011 domain server.
On the new user, I tried to install the BB Desktop Manager 6.0. So far no problem. but when I start the desktop manager, he always tries to install the BB 8520 Curve driver. I don't have that phone anymore since months as I bought the Torch 9800.
I tried to uninstall both BB desktop managers 5.0 and 6.0. Version 6.0 is no problem at all to uninstall, however, version 5.0 is always asking for the installation drivers for the old Curve.
As a conclusion: I cannot uninstall version 5.0 or use newer version 6.0 as long as desktop manager is asking for the installation drivers of the Curve.
What to do please?
Koen

Hi koendedier,
Welcome to BlackBerry Support Community Forums.
Since the install file is looking for the 8520 files, try downloading and installing the device software for the 8520 on your PC and then trying the uninstall again. You can download it from the provider's download site in this list. http://bbry.lv/ad7CII
-FS
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