Problems Updating Adobe Reader AIP 10.1.2 to 10.1.3

Hi, I managed to roll out Adober Reader 10.1.2 a month or so ago via Group Policy (Software Deploy). I've now found that quite a few PCs suffer from the known printer issue. So I'd like to update our software to 10.1.3.
I've tried reading through the admin guide but it's slowly melting my brain! And, from what I've read, it doesn't mention much about upgrading a currently installed Adobe Reader.
What I tried to do was take a copy of our 10.1.2 install folder onto my local PC. I tried copying the 10.1.3 MSP file into this folder and running the msiexec patch command. This just threw up an error about the incorrect version to patch (The upgrade patch cannot be installed...because the program to be upgraded may be missing or the upgrade patch may update a different version). But trying to think back I'm certain this is how I'd patched the original 10.1.0 install with 10.1.2 (this MSP file is still in this folder).
I think when I originally patched to 10.1.2 I downloaded a copy of the 10.1.0 EXE and using the sfx commands extracted the files and then patched with the MSP file. I've just tried doing this same procedure but patching with the 10.1.3 MSP and this works. However when I try to run the installation (msiexec /i AcroRead.msi TRANSFORMS=AcroRead.mst) I get an error relating to a different version already being installed (Another version of this product is already installed...etc) which it is, I currently have 10.1.2 installed, I would've assumed the installer would be able to intelligently either auto uninstall the current version and install the new one or upgrade it.
Anyway, after reading a few posts in here I tried adding the new install to our Software Deployment anyway, selecting that it was an upgrade of 10.1.2 and also selecting the option to uninstall 10.1.2. As I'm guessing the option to upgrade it won't work due to the earlier error message. I then tested this new group policy update on a couple of PCs, most had issues trying to apply it (looking in the event log showed a file cannot be found message - all files are present!), eventually after a couple of reboots some do uninstall the old and install the new one. But I'm not convinced, so I've removed it again!
Have I done something wrong here? I was assuming that the new install would be able to patch the current version installed (so long as it's 10.1.2)
If what I've done is correct, then what exactly is the point in patching? What's stopping me from just downloading the 10.1.3 install, extracting the files and just running that? Rather than patching up?
I hope all this makes sense! I appreciate any help.
Andy

The admin guide says in multiple places that quarterlies are cumulative to the last MSI. For example, from the AIP Best Practices section:
"For Adobe Reader 10.x, quarterly updates are cumulative to the latest MSI (e.g. 10.1 replaces the base release of 10.0) and security patches are cumulative to the last quarterly. Thus, 10.0 > 10.1 is valid. 10.0 > 10.0.3 > 10.1 isn’t."
This kb says the same thing: http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-10.html
So, the correct order is 10.1 > 10.1.3 with no 10.1.2 in between.
Ben

Similar Messages

  • Having problems updating Adobe Reader MSI from 10.1.0 to 10.1.4

    Hello,
    I have read online that you can slipstream the adobe update into the original 10.1.0 installer.  Here is what I have tried.
    I have downloaded the original 10.1.0 MSI file and ran msiexec /a C:\Adobe\Downloads\AdbeRdr1010_en_US.msi, which during the admin install, I have installed it into C:\Adobe\AIP
    I then run msiexec /a C:\Adobe\AIP\AcroRead.msi /p C:\Adobe\Downloads\AdbeRdrUpd1014.msp, and get the following error message:
    This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a  valid Windows Installer package.
    If I double click on the MSP file in Windows Explorer, it opens it up and wants to update adobe reader, however I can not get this to work.
    Any assistance is appreciated, I don't know what I am doing wrong, tried on two different systems one 32bit and 64bit.
    Craig.

    When I say deploy I mean deploy to all my PC's in my domain (350+) via AD.
    What I normally do is:
    1. Extract the Adrobe reader .msi package from the .exe by running the following command:
    E:\AdobeRdr\1014_original\AdbeRdr1014_en_US.exe -nos_o"E:\AdobeRdr\1014_original\Extraction\AdbeRdr1014_en_US" -nos_ne
    2. Emulate a Network install of the .msi package by running the following command:
    msiexec /a E:\AdobeRdr\1014_original\Extraction\AdbeRdr1014_en_US\AcroRead.msi
    3. Emulate a Network install of the .msi packing and apply the update by running the following command:
    msiexec /a E:\AdobeRdr\1014_original\1014wUpdate\AcroRead.msi /p E:\AdobeRdr\1014_original\Extraction\AdbeRdr1014_en_US\AdbeRdrUpd1014.msp
    4. Use the Adobe customisation tool to create a custom .mst file
    5. Copy the extracted folders, .msi, .mst and setup.ini to the \\SHARE
    Is there a better way of doing this?
    What it looks like to me is Adobe have not updated the product code on the install files, so when I install the .msi it sees the existing one matches the update and generates the error.
    I look forward to you feed back reguring the above.

  • Problems updating Adobe Reader with psexec

    I cannot seem to get psexec to update adobe if my life dependanded on it. I have tried all the 10.x patches and none of them work. Below is the command output I used.
    psexec \\communal50 -u domain.com\administrator -p password msiexec /i "\\data\patches\AdbeRdrUpd1014.msp" /qn /norestart
    This is the error its outputting.
    T h i s   i n s t a l l a t i o n   p a c k a g e   c o u l d   n o t   b e   o
    p e n e d .     C o n t a c t   t h e   a p p l i c a t i o n   v e n d o r   t
    o   v e r i f y   t h a t   t h i s   i s   a   v a l i d   W i n d o w s   I n
    s t a l l e r   p a c k a g e .
    msiexec exited on spiceworks with error code 1620.
    any ideas? I have tried this on all the packages with 0 luck.
    AdbeRdrUpd1001_Tier1.msp
    AdbeRdrUpd1001_Tier2.msp
    AdbeRdrUpd1001_Tier3.msp
    AdbeRdrUpd1001_Tier4.msp
    AdbeRdrUpd1010_MUI.msp
    AdbeRdrUpd1011.msp
    AdbeRdrUpd1012.msp
    AdbeRdrUpd1012_MUI.msp
    AdbeRdrUpd1013.msp
    AdbeRdrUpd1013_MUI.msp
    AdbeRdrUpd1014.msp
    AdbeRdrUpd1014_MUI.msp
    All return the same error

    log below.... as a note if i double click the msp file it works. Obviously this is not ideal.. but for testing i wanted to rule that out.
    === Verbose logging started: 12/28/2012  16:09:23  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (80:94) [16:09:23:081]: Resetting cached policy values
    MSI (c) (80:94) [16:09:23:081]: Machine policy value 'Debug' is 0
    MSI (c) (80:94) [16:09:23:081]: ******* RunEngine:
               ******* Product: C:\AdbeRdrUpd1014.msp
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (80:94) [16:09:23:081]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (80:94) [16:09:23:081]: Grabbed execution mutex.
    MSI (c) (80:94) [16:09:23:097]: Cloaking enabled.
    MSI (c) (80:94) [16:09:23:097]: Attempting to enable all disabled priveleges before calling Install on Server
    MSI (c) (80:94) [16:09:23:112]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (0C:58) [16:09:23:128]: Grabbed execution mutex.
    MSI (s) (0C:C4) [16:09:23:128]: Resetting cached policy values
    MSI (s) (0C:C4) [16:09:23:128]: Machine policy value 'Debug' is 0
    MSI (s) (0C:C4) [16:09:23:128]: ******* RunEngine:
               ******* Product: C:\AdbeRdrUpd1014.msp
               ******* Action:
               ******* CommandLine: **********
    MSI (s) (0C:C4) [16:09:23:128]: Note: 1: 2766 2: C:\AdbeRdrUpd1014.msp
    MSI (s) (0C:C4) [16:09:23:143]: MainEngineThread is returning 1620
    MSI (c) (80:94) [16:09:23:143]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (80:94) [16:09:23:143]: MainEngineThread is returning 1620
    === Verbose logging stopped: 12/28/2012  16:09:23 ===

  • Problems with uninstalling and updating Adobe Reader 9.x

    I have an issue with updating Adobe Reader 9.4.5. I get regularly automatic update routines and success reports after I ran them. However, when I open Adobe Reader it still shows up as version 9.4.5. So I tried to uninstall Adobe Reader completely. First of all, in the software panel two Adobe Reader versions show up: 9.4.5 & 9.3.5. Of those two, I could only uninstall the Adobe Reader 9.4.5. The 9.3.5 version doesn't sucessfully enter into an uninstall routine. As my computer expertise is limited, I don't know if there are other ways to remove that program successfully. Another odd thing is that when I open Adobe Reader, the version displayed is 9.4.5 although that was the one which seems to have uninstalled correctly. As you see, it's all a bit of a mess and I would appreciate your help with addressing this issues. Many thanks in advance.

    You may want to try the following.
    Remove  all traces of Reader (not only the program) from your system using  the  Windows Installer Cleanup Utility. This is no longer supported by  Microsoft because it can produce problems with Win 7, but you can still download it from from places like
    http://majorgeeks.com/download.php?det=4459
    Then, download the Reader installer from
    http://get.adobe.com/reader/enterprise/
    and perform a clean install.

  • Update adobe reader 8.0 to 9.0

    I'm not able to update adobe reader 8.0 to 9.0 version.
    During the installation program doesen't find AdbeRdr812_it_IT.msi.
    Os is Windows vista 32bit home premium .
    Pls someone can suggest me what I can do to resolve this kind of problem?
    Tks in advance.

    Hi, I want to know whether i need to uninstall adobe reader 8.1.3 before i install adobe reader 9. can the two version coexist?
    seems adobe didn't want us to uninstall version 8.1.3 before we download and install version 9(please check out the following address):
    http://www.adobe.com/products/reader/8to9/
    Anybody help? whether we need to uninstall adobe reader 8.1.3 before we install adobe reader 9.'
    Thank you very much.

  • Can't update Adobe Reader 10.01 (Mac Version)

    I am running OS 10.6.7 on a MacPro (MacPro 4,1: 8 core - - 2mx 2.93 FHz Quad-Core Xeon). I installed Adobe Reader 10.01 uneventufully. However, many times when on the web Safari says it can't find Adobe Reader to read a document and I have to locate Adobe Reader manually. This didn't happen until after I updated to Acrobat 10.01. Thinking that this might be a bug, I looked for an update for Acrobat Reader. But when I attempt to update Adobe Reader to 10.03, it goes through the motions and then gives the follolwing error message:
    "The update could not be applied because the Adobe Reader application contents were modified since the original installation."
    "Please reinstall Adobe Reader and check for updates again."
    "Error 1301"
    I followed directions, reinstalled Adobe Reader and immediately afterwards attempted to install the update. Same error message.
    I threw out the old version of Adobe Reader 10.01, downloaded it again, reinstalled it and then attempted the update, Same error message.
    I've repaired permissions, used AppleJack to clean caches, used DiskWarrior to rebuild the directory. Same error message when attempting to update Adobe Reader.
    Any suggestion?
    Thanks.

    REFRESH - I have this same problem. I would like to update this, since I understand there are various security fixes included with each update of Adobe Reader. Is this correct? If no one has an answer, then how can I trash the updater so I at least don't get this annoying message anymore??? It pops up EVERY STINKING DAY!!!

  • This is the third time I have entered this question and answered with my PW, etc. I have updated my IPad with IOS 7, and updated Adobe Reader with ver. 11.3.1. I cannot get any files or folders to come up when I click on Adobe, even though my Usage indica

    I Have updated IPad to IOS 7.1.1, and also updated Adobe Reader to ver. 11.3.1. When I click on the Adobe icon, I get no files or folders to come up, just a blank screen. I know from my usage indicator on the IPad that I have 36 GB of PDF files resident, which I expected, but how do I access them. I had updated from IOS 5 because Adobe was crashing so often that it made it difficult to work.

    If restarting the app or your iPad/iPhone does not work, we are not aware of any other ways to fix this particular problem.  Uninstalling & reinstalling Adobe Reader may be the only option left.  It will clean up the "inconsistent" application data.  But it is not even guaranteed to fix the problem.
    If you uninstall Adobe Reader (or any other iOS apps), iOS will erase all of the application data including settings/preferences and PDF documents stored locally on your iPad/iPhone.
    We'd highly recommend backing up your PDF documents regularly (not just this time) so that you do not lose them when something goes wrong.
    How to backup and restore PDF documents on your iPad/iPhone using iTunes
    Backup your PDF documents.
    Uninstall Adobe Reader.
    Download and reinstall Adobe Reader from the App Store.
    Alternatively, you can store your PDF documents in cloud storage (e.g. Acrobat.com, Dropbox, Google Drive), which will eliminate the need to backup local files.
    Please let us know if you need further assistance.

  • Why am I getting error code 1402 when trying to update adobe reader 10?

    Why am I getting error code 1402 when trying to update adobe reader 10?

    Impossible to guess the "why" with so little information, but this may be helpful if you want to solve the problem: Error 1402 | Error 1406 | Acrobat, Reader

  • Problem With Adobe Reader X (10.1.2)

    Just updated Adobe Reader to X (10.1.2). Every time I try to print a pdf document, I get message advising that Reader has encountered a problem and must be shot down.  Tried removing and reinstalling, but problem persists.

    Dear users,
    We have identified the problem at our end. While we work on the problem to arrive at a fix, we would suggest you to please try out the following workaround for now in order to print successfully from your machines.
    1) Open Adobe Reader.
    2) Go to Edit-->Preferences.
    3) Select General pane under categories.
    4) Uncheck the 'Enable protected mode' at the startup option and press OK.
    5) Close reader application.
    6) relaunch reader and you should be good to print.
    Although, operating Reader in non-protected mode is not a permanent solution. However, we are working to provide a permanent solution to this problem.
    Thanks,
    Atul Agarwal
    Adobe Systems

  • Problem with Adobe Reader not being able to run with Maverick  10.9.2?

    problem with Adobe Reader not being able to run with Maverick  10.9.2?

    Have you updated your version of Adobe Reader?

  • Problem with Adobe Reader 8.1.2 after applying NW04s SPS15

    Hi Experts,
    After installing NW04s SPS15 (from SPS14) we have problems viewing certain PDF documents ie. when trying to load the ESS 'Code of conduct' PDF document. Adobe Reader 8.1.2 will consume CPU and memory on the front-end PC, and sometimes it will eventually load - after 15 minutes or just makes the PC unusable.
    This does not happen on NW04s with SPS14 and it does not happen when using Adobe Reader 7.1.0 - which means we have ADS working correctly
    We have tested this on numerous computers, including loading the PDF successfully using Adobe Reader 7.1.0, then updating Adobe Reader to 8.1.2 to find that it no longer loads the PDF.
    We raised a message for the ACF installation file as per note 766191 and installed it without any success.
    Has anyone else experienced this after applying SPS15? Or can suggest some things we can try?
    Thanks.
    Kind Regards,
    Darvern

    Hi,
    We are also struggling with the same problem after upgrading the portal to NW04s SPS15.  It is consuming 2 to 3 min for opening the PDF form in ESS under Travel & Expenses.
    We are also with same version of Adobe i.e.8.1.2
    Still waiting for the solution, 
    Regards,
    Venu

  • Can't launch updated Adobe Reader v10.1.3 in Firefox v3.6.28 in Mac OS X 10.5.8?

    Hello.
    Is it me or does the newly updated Adobe Reader v10.1.3 does not load from Firefox v3.6.28 in Mac OS X 10.5.8? This is after I click on any PDF links on a web site. Safari had no problems though!
    Thank you in advance.

    AntD00d wrote:
    juhanaven wrote:
    AntD00d wrote:
    http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_Rel easeNote_10.1.3.pdf says it dropped old Firefox versions.
    It's not about that, I think, as I got the exactly same bug with Firefox 12.0 / OS X 10.7.3 after the last Adobe Reader update.
    However, the release notes are interesting, see p. 6: "If you still require a 32-bit solution, this update also supports Mozilla Firefox for Macintosh when it is opened in 32-bit mode." 
    So, it seems that the last update is pushing the inline viewer (NPAPI?) plugin to 64-bit Firefox, even that it's known that it wouldn't work. In Mozilla forums some had tried to fix this by forcing Firefox to open in 32-bit mode (via Finder -> Applications -> right-click Firefox -> Get Info -> check Open in 32-bit mode), but I'd rather see the bug itself fixed.
    Interesting. Where are you seeing this in Mozilla forums? I didn't see anyone talk about this Adobe Reader problem in Firefox newsgroups on news.mozilla.org news server even after I posted my issue.
    It's in this bug report: http://support.mozilla.org/fi/questions/925055 - confirmed already by 230 people, by the way...
    Sorry to hear that the 32-bit workaround didn't work for you. (I haven't even tested it yet myself, just disabled the plug-in altogether to get the pdf files even loaded to Preview...)

  • Problems in Adobe Reader when I open a pdf file

    I have problems in Adobe Reader when I open a pdf file, the menu bar appears blank without options and when I pass the mouse over the bar she disappears. I uninstalled and reinstalled Adobe Reader and to no avail. Could anyone help in this case.

    Manuel Sobreira wrote:
    My version is already the most current, Kaspersky Internet Security 2015 15.0.0.463 (b).
    That is the old version that causes the problem; you need to update to the latest version (15.0.2.361).

  • PDF Previwer in Outlook 2010 after updating Adobe Reader X version

    After updated Adobe reader X version Outlook 2010 PDF previewer is not working.  How can solve this problem.

    Firstly, please kindly check if the PDF Preview Handler function has been disabled.
    1. Launch Outlook.exe, go to File > Option > Trust Center > Trust Center settings > Attachment Handling
    1. Uncheck the box "Turn off Attachment Preview"
    2. Click option "attachment and Document Previewers" and check the box "PDF Preview Handler"
    Secondly, you may reinstall the Adobe PDF reader to see the result. Feel free to post back.
    Thanks.

  • Can't open old PDFs after updating Adober Reader to Version XI. Pls. help. Thanks.

    Can't open old PDFs after updating Adober Reader to Version XI. Pls. helop. Thanks.

    It just doesn't respond. I could click on an older PDF million times; nothing happens, but all the new PDFs created after the update open without any problems.

Maybe you are looking for

  • Chinese characters failed to display on songs in rip from my own CDs

    My old hard disk was dead and I lost some of the songs that I had on my computer.  So I tried ripping my own CDs into iTune.  Unfortunately, all the Chinese characters failed to display properly.  The songs in my old ipod showed those characters nice

  • Error in Search help

    Hi Sap Gurus,      I have a problem regarding Search help of a field in Selection Screen of one program where the system is giving Short dump & showing the message " SAP Paging Overflow When Storing Data in ABAP/4 Memory ".....     How can i solve th

  • DAQmx drivers needed to calculate statistics in a standalone application ?

    Hi! My standalone application analyzes measured data and saves statistics into Access database. It uses Statistics express VI, among the others. It does not use any data acquisition library. I've made an installer to install it on my customer's compu

  • Application error running air app

    My air app is a sildeshow viewer which sends request to the server and represents the response data using chart component. I encounter a very tricky problem that when this app runs for hours it will get a application error, as air dismiss all the exc

  • Convert 30fps Motion template to 24fps

    I found info on the boards about converting 24fps to 30, but that does not seem to work in reverse. I have several (400+) motion templates created at 29.97, which I occasionally need to use at 24fps. When I drop them in the 24fps timeline in FCP, the