Problems updating the ipad2 - network error message

I keep trying to update the ipad2 thru Itunes - which i updated to 10.5   I keep getting an error message of network connectivity. Called my internet provider, Comcast, and plugged modem directly into laptop. Still a problem. Called Apple and the guy said lower the anti-virus setting. Did that. Still getting this error message and now have had the connection from being on hold to a person ring for nearly 15 minutes. VERY DISAPPOINTED with the three different tech people I have spoken with giving me three different answers, and I'm still not updated. HELP HELP HELP

About iTunes Store authorization and deauthorization
iPod: Troubleshooting songs and audiobooks that won't play
iPod does not play content purchased from the iTunes Store

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