Problems updating to 3.1.2 & syncing

I'm getting fed up of this iphone!!!
For some reason my phone does not want to update to the latest version available to it - 3.1.2 - but there is no message coming up that says what the problem is or even that it hasn't workedwhen I connect it to the laptop!
Also, part way through syncing my phone to my laptop, it stops and a message comes up to tell me that the phone has disconnected - why ??????? No one touched the **** thing, it just chose to do it itself!!!
The support function on the apple website has been of no use whatsoever - I do not have a masters degree in computer science and am not 7 years old, so am afraid that I am stuck with a phone that has lots of data on it that cannot be backed up .....
Please help!
K

Update and restore alert messages on iPhone and iPod touch
http://support.apple.com/kb/TS1275
Hang during restore process
Following iTunes for Windows: Troubleshooting security software frequently resolves this error. There may be third-party software installed that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.
Open Registry Editor. Click Edit then Find. Type TCPWindowSize. It will bring you to that location in the registry. click on it to select it. Click File and then Export. Name it TCP(now you have that backed up). Now delete the entry. Now Edit then Find and type TCPWindowSize again and go through the same process naming the export TCP2, etc and deleting until you find no more entries.
Restart your computer.

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    02/09/13 12:49:05:371 | [INFO] |  | OOBE | DE |  |  |  | 159955 | RIBS version: 7.0.0.91
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    02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Path: /Users/jeclark2006/Library/Caches/Adobe/AAMUpdater/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4/p ayloads/AdobeSpeedGrade6.0AllTrial-110912024220/AdobeSpeedGrade6.0AllTrial-110912024220.dm g
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    02/09/13 12:49:07:578 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Patch Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB} can be applied to product Adobe SpeedGrade CS6 6.0.0.0 {3D46121C-A0E6-4259-B7E0-5127C218A096}
    02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Setting property "installSourcePath" to: /Users/jeclark2006/Library/Caches/Adobe/AAMUpdater/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4
    02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Setting property "mode" to: silent
    02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Setting property "updateManifestPath" to: /Users/jeclark2006/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4/6.0.4.xml
    02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Setting property "workflow" to: updater
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    02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Overwrite property "mode" to: silent
    02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Overwrite property "patchesOnly" to: 1
    02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Overwrite property "updateManifestPath" to: /Users/jeclark2006/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4/6.0.4.xml
    02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Overwrite property "workflow" to: updater
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    02/09/13 12:49:07:639 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Deciding what installer mode to use...
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    02/09/13 12:49:07:672 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Action string for Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}  is install
    02/09/13 12:49:07:685 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END Setting requested payload actions
    02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Collected advanced path check information for INSTALLDIR
    02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is a well-formed path
    02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is not the root path
    02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is on a local volume
    02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is on a writable volume
    02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is not on a case sensitive volume
    02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR passed path basic path validation: /Applications
    02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN InstallOperationsQueue Unordered operations
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    02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END InstallOperationsQueue Unordered operations
    02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN InstallOperationsQueue Ordered operations
    02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}:  with operation install
    02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END InstallOperationsQueue Ordered operations
    02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Payloads passed preflight validation.
    02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Call PreSession Custom Hook
    02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN InstallOperationsQueue Unordered operations
    02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}:  with operation install
    02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END InstallOperationsQueue Unordered operations
    02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN InstallOperationsQueue Ordered operations
    02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}:  with operation install
    02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END InstallOperationsQueue Ordered operations
    02/09/13 12:49:08:021 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Calling the custom action code for pre-install for payload Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}
    02/09/13 12:49:08:021 | [INFO] |  | OOBE | DE |  |  |  | 159955 | ::START TIMER:: [Payload Operation :{904C1964-3DE7-4EC0-BF46-E506E4542FAB}]
    02/09/13 12:49:08:027 | [INFO] |  | OOBE | DE |  |  |  | 159985 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/09/13 12:49:08:027 | [INFO] |  | OOBE | DE |  |  |  | 159985 | Installer Operation: PayloadUninstaller
    02/09/13 12:49:08:027 | [INFO] |  | OOBE | DE |  |  |  | 159985 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/09/13 12:49:08:027 | [INFO] |  | OOBE | DE |  |  |  | 159985 | Session {904C1964-3DE7-4EC0-BF46-E506E4542FAB} modify request for AdobeCode: {904C1964-3DE7-4EC0-BF46-E506E4542FAB}
    02/09/13 12:49:08:086 | [INFO] |  | OOBE | DE |  |  |  | 159985 | Effective AdobeCode for: {904C1964-3DE7-4EC0-BF46-E506E4542FAB} is {904C1964-3DE7-4EC0-BF46-E506E4542FAB}
    02/09/13 12:49:08:158 | [INFO] |  | OOBE | DE |  |  |  | 159985 | PDB install manipulation failed
    02/09/13 12:49:08:228 | [INFO] |  | OOBE | DE |  |  |  | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
    02/09/13 12:49:08:228 | [INFO] |  | OOBE | DE |  |  |  | 159955 | :: END TIMER :: [Payload Operation :{904C1964-3DE7-4EC0-BF46-E506E4542FAB}] took 206 milliseconds (0.206 seconds)
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    02/09/13 12:49:08:371 | [INFO] |  | OOBE | DE |  |  |  | 159955 | No operation.  We're done:
    02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Total components installed: 0
    02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Total components repaired: 0
    02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Total components removed: 0
    02/09/13 12:49:10:378 | [WARN] |  | OOBE | DE |  |  |  | 159955 | DW050: The following payload errors were found during install:
    02/09/13 12:49:10:378 | [WARN] |  | OOBE | DE |  |  |  | 159955 | DW050:  - Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial: Install failed
    02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Call PostSession Custom Hook
    02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | :: END TIMER :: [Total Timer] took 6546 milliseconds (6.546 seconds)
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | -------------------------------------- Summary --------------------------------------
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 |  - 0 fatal error(s), 0 error(s)
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | OSX version: 10.8.2 
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 |
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | -------------------------------------------------------------------------------------
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 |
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Exit Code: 7 - Unable to complete Silent workflow.
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END - Installer Session
    02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    --------- yesterday's AE failed update install log -------------
    02/08/13 11:58:45:643 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/08/13 11:58:45:643 | [INFO] |  | OOBE | DE |  |  |  | 675837 | START - Installer Session
    02/08/13 11:58:45:643 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/08/13 11:58:45:643 | [INFO] |  | OOBE | DE |  |  |  | 675837 | RIBS version: 7.0.0.91
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | OSX version: 10.8.2 
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Total Timer]
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CHECK: Single instance running
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CHECK : Credentials
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Load Deployment File
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | deploymentFile option not given
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CHECK : Another Native OS installer already running
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Create Required Folders
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Assuming install mode
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Looking up install source path
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Sync Media DB ...
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Sync Media DB]
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Pre check media db sync
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | End of Pre check media db sync. Exit code: 0
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Sync Media DB] took 24 milliseconds (0.024 seconds)
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Ready to initialize session to start with ...
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [CreatePayloadSession]
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Updated source path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate
    02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Updating media info for: {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
    02/08/13 11:58:45:648 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Type: 1, Volume Order: 1, Media Name: AfterEffectsTrial-11.0.2-mul-AdobeUpdate
    02/08/13 11:58:45:648 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/AdobeAfterEffects11AllTrial-070912014419.dmg
    02/08/13 11:58:45:648 | [INFO] |  | OOBE | DE |  |  |  | 675837 | --------------------  END  - Updating Media Sources -  END  --------------------
    02/08/13 11:58:45:661 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Supported RIBS version range: [0.0.0.0,7.0.0.91]
    02/08/13 11:58:45:661 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ----------------- CreatePayloadSession: machine is x86 ---------------
    02/08/13 11:58:47:062 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ______ Verify Dependency Subscribers ______
    02/08/13 11:58:47:062 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
    02/08/13 11:58:47:062 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}: 0 (0,0)
    02/08/13 11:58:47:062 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
    02/08/13 11:58:47:063 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Patch Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} can be applied to product Adobe After Effects CS6 11.0.0.0 {4817D846-700B-474E-A31B-80892B3E92E3}
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Setting property "DEVersion" to: 6.0
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Setting property "installSourcePath" to: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Setting property "mode" to: silent
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Setting property "workflow" to: updater
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "DEVersion" to: 6.0
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "extensionsOnly" to: 1
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "mode" to: silent
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "patchesOnly" to: 1
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "workflow" to: updater
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Found payload actions:
    02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Deciding what installer mode to use...
    02/08/13 11:58:47:179 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN Setting requested payload actions
    02/08/13 11:58:47:179 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Value returned on lookup of payload: Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} is: false
    02/08/13 11:58:47:180 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Action string for Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}  is install
    02/08/13 11:58:47:194 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END Setting requested payload actions
    02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Collected advanced path check information for INSTALLDIR
    02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is a well-formed path
    02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is not the root path
    02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is on a local volume
    02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is on a writable volume
    02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is not on a case sensitive volume
    02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR passed path basic path validation: /Applications
    02/08/13 11:58:47:231 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [System check :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
    02/08/13 11:58:47:233 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In InstallPreSystemCheckProc
    02/08/13 11:58:47:233 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0
    02/08/13 11:58:47:233 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [System check :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 2 milliseconds (0.002 seconds)
    02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN InstallOperationsQueue Unordered operations
    02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}:  with operation install
    02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END InstallOperationsQueue Unordered operations
    02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN InstallOperationsQueue Ordered operations
    02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}:  with operation install
    02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END InstallOperationsQueue Ordered operations
    02/08/13 11:58:47:389 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Payloads passed preflight validation.
    02/08/13 11:58:47:389 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Call PreSession Custom Hook
    02/08/13 11:58:47:389 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Pre session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
    02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In InstallSessionOpenProc
    02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0
    02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Pre session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 0 milliseconds (0 seconds)
    02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN InstallOperationsQueue Unordered operations
    02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}:  with operation install
    02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END InstallOperationsQueue Unordered operations
    02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN InstallOperationsQueue Ordered operations
    02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}:  with operation install
    02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END InstallOperationsQueue Ordered operations
    02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Calling the custom action code for pre-install for payload Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
    02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
    02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In PrePayloadInstallProc
    02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: MediaPath: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/AdobeAfterEffects11AllTrial-070912014419.dmg
    02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Helper Path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/customactionHelper
    02/08/13 11:58:47:526 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Get user id
    02/08/13 11:58:47:526 | [INFO] |  | OOBE | DE |  |  |  | 675837 | uid = 505
    02/08/13 11:58:47:526 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Processing for AC = {4817D846-700B-474E-A31B-80892B3E92E3}
    02/08/13 11:58:47:550 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/ImporterREDServer.app
    02/08/13 11:58:47:551 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Plug-ins/(MediaCore)/ImporterRED.bundle
    02/08/13 11:58:47:551 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0
    02/08/13 11:58:47:551 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 27 milliseconds (0.027 seconds)
    02/08/13 11:58:47:551 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Payload Operation :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
    02/08/13 11:58:47:572 | [INFO] |  | OOBE | DE |  |  |  | 675869 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/08/13 11:58:47:572 | [INFO] |  | OOBE | DE |  |  |  | 675869 | Installer Operation: PayloadUninstaller
    02/08/13 11:58:47:572 | [INFO] |  | OOBE | DE |  |  |  | 675869 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/08/13 11:58:47:572 | [INFO] |  | OOBE | DE |  |  |  | 675869 | Session {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} modify request for AdobeCode: {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
    02/08/13 11:58:47:619 | [INFO] |  | OOBE | DE |  |  |  | 675869 | Effective AdobeCode for: {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} is {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
    02/08/13 11:58:47:679 | [INFO] |  | OOBE | DE |  |  |  | 675869 | PDB install manipulation failed
    02/08/13 11:58:47:774 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
    02/08/13 11:58:47:774 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Payload Operation :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 222 milliseconds (0.222 seconds) DTR = 18.018 KBPS (0.0175957 MBPS)
    02/08/13 11:58:47:776 | [INFO] |  | OOBE | DE |  |  |  | 675837 | User specified overrideFile:
    02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | The csu inventory was not updated for payload Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}, value of local var is -1
    02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Calling the ROLLBACK custom action code for pre-install for payload Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
    02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
    02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In PrePayloadInstallProc
    02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: MediaPath: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/AdobeAfterEffects11AllTrial-070912014419.dmg
    02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Helper Path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/customactionHelper
    02/08/13 11:58:47:779 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Get user id
    02/08/13 11:58:47:780 | [INFO] |  | OOBE | DE |  |  |  | 675837 | uid = 505
    02/08/13 11:58:47:780 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Processing for AC = {4817D846-700B-474E-A31B-80892B3E92E3}
    02/08/13 11:58:47:786 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/ImporterREDServer.app
    02/08/13 11:58:47:787 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Plug-ins/(MediaCore)/ImporterRED.bundle
    02/08/13 11:58:47:787 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0
    02/08/13 11:58:47:787 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 8 milliseconds (0.008 seconds)
    02/08/13 11:58:48:103 | [INFO] |  | OOBE | DE |  |  |  | 675837 | No operation.  We're done:
    02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Total components installed: 0
    02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Total components repaired: 0
    02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Total components removed: 0
    02/08/13 11:58:50:113 | [WARN] |  | OOBE | DE |  |  |  | 675837 | DW050: The following payload errors were found during install:
    02/08/13 11:58:50:113 | [WARN] |  | OOBE | DE |  |  |  | 675837 | DW050:  - Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial: Install failed
    02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Call PostSession Custom Hook
    02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Post session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
    02/08/13 11:58:50:114 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In InstallSessionCloseProc
    02/08/13 11:58:50:114 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0
    02/08/13 11:58:50:114 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Post session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
    02/08/13 11:58:50:114 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Total Timer] took 5239 milliseconds (5.239 seconds) DTR = 6.10804 KBPS (0.00596488 MBPS)
    02/08/13 11:58:51:115 | [INFO] |  | OOBE | DE |  |  |  | 675837 | -------------------------------------- Summary --------------------------------------
    02/08/13 11:58:51:115 | [INFO] |  | OOBE | DE |  |  |  | 675837 |  - 0 fatal error(s), 0 error(s)
    02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | OSX version: 10.8.2 
    02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 |
    02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | -------------------------------------------------------------------------------------
    02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 |
    02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Exit Code: 7 - Unable to complete Silent workflow.
    02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END - Installer Session
    02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

  • HT1386 I sync all songs, photos and videos between my computer and iPod classic with no problems, but when I get to sync info I get this message: "iTunes cannot sync Calendar and contacts to iPod. Try logging out of Windows adn then logging back in".

    I sync all songs, photos and videos between my computer and iPod classic with no problems, but when I get to sync info I get this message: "iTunes cannot sync Calendar and contacts to iPod. Try logging out of Windows adn then logging back in".  Could you please help?

    Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
    As IO said before:
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    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    I do not think it included audio books.

  • Updated apps on devices not syncing back to itunes library?

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    Ever since the iTunes 11 upgrade, though, this no longer works.  All I did was update, made no changes.  But I can update apps on my iPad, sync it to my MBP, and the apps aren't updated on the MBP anymore.  So when I sync the other devices, they don't get the changes.  If I do the updates from within iTunes, it'll go out to all the devices when they sync still, but the updates on the devices are NOT updating the itunes library even when synced now.
    I don't know if there's another new setting somewhere that I'm missing that has to be checked now for this to happen, I've been looking around and don't see anything that seems to apply.
    I'm not even going to go into the flakey WiFi sync issues where it's totally random whether it'll see any of the devices or not until I go through random power cycles on them - another "feature" I never had problems with in iTunes 10...  I'd almost revert back to 10 except there ARE some features I do like with 11...
    Thanks for any ideas or help.

    I was having an issue syncing iTunes to my iPad (original, iOS5), and the above suggest didn't make a difference. But it turned out my problem was I didn't have enough free space on my iPad, and I wasn't seeing any error message explaining it.
    I just wanted to add this detail, in case some else has an issue syncing apps for this reason.

  • Having problems Updating iTunes 10.6.3, iT wont update when I click the update button. How do i fix this problem? And does anyone esle have this same issue?

    Having Problems Updating iTunes 10.6.3, it wont update when I click the download button to update the itunes. What should I do to fix the issue? And does Anyone esle have this problem?

    Just want to update the problem everybody is having downloading  the new update.  If you waited, and didn't try to reinstall or anything, it looks like a "fix" is coming to you.  My previous ITunes was working fine so I decided to just wait it out and see if Apple would fix it. Knew it wasn't my computer because of all the same questions in this forum.  And I want to let all to know that when I signed on to my computer today an Apple Software Update window popped up on my desktop.  (Not the little one we've all been clicking on from the ITunes screen.). This came up right on my desktop.  I clicked on it to download and it worked like a charm.  After it was done downloading I pulled up ITunes and all looked great, all my purchases, songs were still there.  I then plugged in my IPod and then my IPad and they both synced, etc., ....all is well again!  So it you didn't try to re-install or anything, and have just been waiting and using your current version of ITunes, be patient.  Looks like the fix will be coming to you, too.

  • I have iphone 4g and have updated to ios6 an updated itunes 2, but while sync itunes freezes and iphone is not sybc fully, finally i have to disconnect my iphone for itunes to shunt down. Can some one please tell why this is happening?

    I have iphone 4g and have updated to ios6 an updated itunes 2, but while sync itunes freezes and iphone is not sybc fully, finally i have to disconnect my iphone for itunes to shunt down. Can some one please tell why this is happening?

    I am having this problem.  At first with the new iPhone 5, and then with the iPad 2.  I am not sure why this is happening. 
    My gut feeling is this is an iO6 issue and here's why -
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    I have been wondering if others have had these same problems. 

  • Prior to latest update wewere able to to sync outlook calander to ipads.can it still be done?

    Prior to the latest IOS update we were able to sync our Outlook calender to our Ipads.Can this still be done? if so, how?

    Traecy,
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    Your statement "Apple...fix this problem" is no more effective here than if you screamed it at your parents.  Posted here, it just makes you look absolutely ridiculous.

  • Problem updating system

    Hi,
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    Whoa, thanks for the quick responses. Tried a few different mirrors, even ftp.archlinux.org and they all seem the same. Got around it by downloading the package and installing it manually with pacman -U.
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    I have filed a bug report here:-
    http://bugs.archlinux.org/task/10196

  • Has anyone ever had a problem with their iphone 4 not syncing and/or writing a backup file?

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    Did you used to have service and now suddenly you don't?
    This happened to me a few years back, and several other iPhone users in my neighborhood, and after a while on the phone with AT&T they figured out that a technician had recently adjusted the receiver/sender on the tower and it was slightly off. They sent them back up and I actually had a better signal after than I did before it went out.
    I would call AT&T and explain the issue you are having and see if they can fix it.
    If you never had service there then like wjosten said it's probably just a bad zone.
    Hope you get it sussed out.
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