Problems upgrading After Effects CS 5 to CS 5.5?

I have had After Effects CS 5 for a long time, as it was working for what i needed it for. Now i want the free upgrade to CS 5.5 and the installer wont work. Adobe Application Manager pops up saying "Update failed. Updates could not be applied." How do i fix it? or how could i make it 5.5 version without the installer and instead copying in the files? help?

CS5.5 was never a free upgrade. If you were eligible during the grace period because you bought CS5 just shortly before the release, then you would have to have registered your serial number back then. That aside CS5.5 is a completely separate install, not just some stuff to copy over. You are completely misunderstanding this on pretty much every level.
Mylenium

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Having Problems opening After Effects CC - wont open and I get an error message 0cx00000005

You'll get better answers to product questions from the appropriate product forums.
http://forums.adobe.com/community/aftereffects_general_discussion
Nancy O.

Project damaged - avoid upgrading After Effects in the middle of a project

That is why you should avoid upgrading After Effects in the middle of a project at all cost.
(trying to open 12.1 (CC) project in latest 13.2 (CC 2014) = FAILED)

Ouch. Just like inadvertantly putting your hand on a hot stove, it's a mistake you only make once. That's the very small silver lining in this.

Problem updating After Effects CC (2014) I get this message: Update Failed Error encountered during installation. (U44M1P7)

Problem updating After Effects CC (2014) I get this message: Update Failed Error encountered during installation. (U44M1P7)

Hi,
It’s version 13.1.1 It’s a trial version.
I am updating it from the Creative cloud desktop application.
I have the photography subscription with Lightroom and Photoshop with Creative Cloud.
I was interested in trying out the video software and have trials of Premiere Pro as well as others. The CC desktop app alerted me to the AF update just as it does for the others I subscribe to plus the ones I am using as trials. I have not had any problems with the other apps (trial or not), only with AF.
Thanks.
Nancy Chadwick

I have problems in after effects to import caps 3d generated in Photoshop,

Good days, at present I have a complete package of cs6.
With this package of cs6 I have problems in after effects to import caps 3d generated in Photoshop, the message is " not available: Live photoshop 3d ".
Who is the best sulución?

After Effects does not import live Photoshop 3D objects.
As Mylenium says, you need to use Cinema 4D (included with After Effects CC), Invigorator, Element 3D, or some other plug-in or application to bring 3D items into After Effects.

Problem with After Effects CC 12.1

Hello,
I have a problem with After Effects CC ver.12.1. It does not work on my mac (with os x mavericks).
I am a member of Cretive Cloud and I have a latest version of After Effects and it does not work.
Other programs, like: Photoshop, Adobe Premiere or Illustrator works fine.
But when I run the AE I get the message "You can not start After Effects -10810"
Where is the problem?

Same here, I get these messages - I'm confused as to why it says version 12.0 as it should be 12.1!

Problem with After Effects crashing machine when rendering

Ive been having a repeated problem with after effects crashing when I try to render a sequence.
The render halts then first After Effects becomes unresponsive then every other applications follows and I have to hard-restart my machine.
Can anyone help me find out how to stop this happening?

i - Illl try to answer these bellow...
What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.
Ive just updated it - I have After Effects CC 13.2.0.49
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Just don'e this - not tried to render since
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
Late Mac operating system Yosamete 10.10.1 (14B25)
If you are getting error message(s), what is the full text of the error message(s)?
There is no error message
What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?
Performing a render, the render gets partially through but stops at different parts and hangs, then the computer hangs and I have to hard reset.
Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?
I had a similar problem two days ago, i thought it could be a problem with some animated png sequences and a "matte feather" effect so i replaced the sequences with non animated versions and it seemed to fix the problem.
Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number and sizes of connected monitors, number of disk drives, and how any external drives are connected.
Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: 6-Core Intel Xeon E5
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 32 GB
Boot ROM Version: MP61.0116.B07
SMC Version (system): 2.20f18
Illumination Version: 1.4a6
Serial Number (system): F5KM804VF694
Hardware UUID: A50DAB15-0502-5AAB-85A9-4F1B1B6DD9C1
AMD FirePro D500:
Chipset Model: AMD FirePro D500
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 3072 MB
Vendor: ATI (0x1002)
Device ID: 0x679e
Revision ID: 0x0000
ROM Revision: 113-C3861J-687
gMux Version: 4.0.11 [3.2.8]
EFI Driver Version: 01.00.687
Displays:
DELL UP2414Q:
Resolution: 3008 x 1692 @ 30 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: WWRHC42G085L
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Connection Type: DisplayPort
Television: Yes
What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?
AMD FirePro D500 3072 MB graphics
Not sure how to find out about CUDA or what it is?
Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
No
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
Apple Prores4444 and some png sequences
Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".
Quick Time player 10.4
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I have the CC suite and use Premier mostly but not running anything else whilst the problem is occurring
Do you have any third-party effects or codecs installed?
I have Video Copilot optical flares (though I've tried switching this off.)
Are you using OpenGL features in After Effects?
Im not sure?
Does the problem only happen with your final output, RAM preview, or both?
Doesn't appear to hang on RAM preview
Are you using Render Multiple Frames Simultaneously multiprocessing?
Yes
Are you using the ray-traced 3D renderer?
No
If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.
Best Settings - Outputting as Apple Pro Res 4444
Hope this is helpful,
thanks,
Jonathan

Problem opening After Effects

I just downloaded CS6 Master Collection on my new mac. When I want to open After Effects I get this message: "After Effects warning: there are multiple copies og plug-in effects "3D Camera Tracker" on your drive. To avoid problems, quit After Effects and move or delete the older or uneeded version(s)".
If I click OK, it continues with all the plug-in effects, and I have to force clising to get it away.
I don´t have any older version, so what shall I do?

This has nothing to do with an "older version". The camera tracker was only introduced in CS6. Check the relevant program and MediaCore folders for duplicates that may have been introduced by a busted install or whatever.
Important Directories
In case of doubt run the Creative Suite Cleaner Tool, delete the Adobe folders entirely and reinstall with a clean slate.
Mylenium

Multiple problems installing After Effects 12.2.1.5 trail on os x 10.9.3

iMac 3.4 GHz Intel Core i7 - 16 GB 1333 MHz DDR3
I downloaded the CC app and then downloaded After Effects 12.2
Installed the 12.2.1.5 update.
I feel that all my issues are interrelated so I'm posting them together.
Here are the problems:
After Effects warning: Could not rename the file '/Users/...../Library/Preferences/Adobe/AfterEffects/12.2/Workspaces......xml' to Workspaces.xml'. My workaround: i changed the 12.0, 12.1, and 12.2 folder permissions to Read & Write for system,wheel,everyone + all enclosed folders.
Start up time takes 4 minutes because it hangs on Initializing MediaCore.
'Quicktime component not installed on this system...' error message. Strange because QT works for AE CS5
Quicktime not available in Render Queue
Render Queue: Missing lossless, alpha only, lossless with alpha, quicktime, and ram preview formats
Ram preview only works for a few frames then stops.
Preferences : After Effects Multiprocessing: Number of actual cpu's used is stuck at 0. Can’t be changed.
Preferences don't save after restart
Instead of hunting down solutions for each problem I feel there is one solution to them all.
My hunch is there is a permissions problem that stops After Effects from installing and working properly.
HELP!!

Okami Itto wrote:
My hunch is there is a permissions problem that stops After Effects from installing and working properly.
HELP!!
And there have been a number of threads about it. You may have a couple of different issues occurring and I've seen some good threads on both.
Permissions issues are mentioned a lot with OS upgrades. Do a forum search and I'm sure you'll find some answers.
Also there's this page on Quicktime issues: troubleshooting QuickTime errors with After Effects that you should probably take a look at.

Problems with After Effects/Premiere CS3 in Vista

I have read through a bundle of solutions to this problem and haven't found anything that has worked yet. I ran After Effects and Premiere Pro on Vista up until two days ago when it refused to open. When I try to open Premiere, it gives the message "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attemp to save your current project." When I tryo to open After Effects, the firts try does nothing. The second attempt will open After Effects, but all interfaces are missing and all the dropdown menus are grayed out. When I close it, it says After Effects has crashed, contact support, error 0:42. I have uninstalled/deactivated and reinstalled, run codec sniper, removed xmi preference settings and nothing works. Does anyone have any suggestions?

Did you run the CS3 Clean Script? If not, please do so before attempting any reinstalls. More info on such stuff here and here.
Mylenium

A Headache of a problem! After Effects to DVDSP

Hello to every one!
I am having a heck of a time trying to figure this out. I will try and sum this up as best as I can
The goal of the project is - To create a motion menu in After Effects, export and bring into DVD Studio Pro and add buttons for the video. Thats pretty much it.
The Problem I am having - Once I export the menu it looks great, but once I bring it into DVDSP it losses so much quality that I cant use it. I get horrible interlacing, looks like its vertical if anything. Im ages goes very soft and block.
I made the menu in After Effects using the the - NTSC D1 Widescreen SQ Pixels. After doing some reading I was seeing that even if I want it to be a 16:9 Menu It still needs to be made in the 720x480 Dimensions. So I set my comp to NTSC DV Widescreen 720x480 with the Pixel Aspect Ratio to D1/DV Widescreen 1.21.
This did not help at all. But to try anything I could think of I imported the new file with the new settings into Motion and exported it out of there with the default NTSC settings and brought it in to DVDSP and it look good! just a little soft. I though I was in the clear but after I burned the DVD and popped it into a player it looked a little better then the first time I burned but still has all the interlacing problems.
Can any one help me out here? Am I missing something as far as to witch setting I should Set After Effects before I make a menu? Im lost here and have been dealing with this for 4 days
Alslo about Pixel Aspect Ratio Why dose After Effects use .90 and 1.21 but Motion or DVDSP use .90 or 1.20?

I hope some one can add to this... Dose no one use After Effects to build motion menus?
I got a little farther in my problem, I took my comps that are made in NTSC D1 Widescreen SQ Pixels
when doing the final render I selected the Stretch under render Que. and selected the NTSC DV Wide Screen preset. This set the video to 720x480 looking squeezed. Once I imported into DVD Studio Pro, DVDSP un-squeezed the footage and it fit like a 16x9 menu should. However the image still looked bad. I still had the tearing problems and jaggy lines every where. Once again I took the file and brought it into Motion used the NTSC DV preset. Loaded it in and just exported it out and brought back into DVDSP. It looks good no jaggy lines or anything, a little soft though. however when I burn the DVD I still get artifacts around some graphics. (little blocks)
I don't understand why the extra step to Motion makes the file look better in DVDSP?
I also don't understand how there is no information on the web about using After Effects with DVDSP.

Problems Starting After Effects!!!

Hi guys,
I've installed AE and put the serial in on my MAC, and when I start up AE I continue to get the following message: After Effects error: Crashed while initializing PDFL. This might be caused by a bad font installed on your system. I've checked all my fonts and have removed any bad fonts. I have even uninstalled AE have reinstalled done the AE update to 9.2 and still get the same error. Is there any solution for this?
The Last Logged Message reads as follows:
Last log message was: <2686600992> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects CS4/Adobe After Effects CD4.app/Contents/Required

Hi i have the same PDFL error with After Effects and Illustrator also don´t open it but i don't see an illustrator message but i think it's connected for what you said... all other Acrobat applications works fine... I can see PDFs on Preview, i haven't issues to print. I reinstalled 3 times all CS4 but AE an Illust don't oppened.. and i don't understand what you mean of "Clean Script/ Utility"
Could i post here all the problem report of the two programs to find the solution??? or what you suggest to do???
Please Help! u_u

Problem with After effects present text animations

When I want to use the text animation presets I get an error message, an example is when I want to use a text "animate in" preset and got the following error message: After Effects error: Can't import file "Fly In From Bottom.ffx": unsupported filetype or extension. ( 0 :: 1 ). I have check my bridge script settings and they are activated for After effects.

Sounds like you are trying to import a FFX file instead of applying an animation preset. Some users are reporting problems with Bridge. Just type the name of the animation preset into the Effects and Presets panel and apply it from inside AE.

RAM Preview Problems in After Effects CC

AE CS 6 RAM Previews work, but two problems to report with AE CC on the same computer. Possibly two faces of the same problem.
1. Having QuickTime Player open while doing a RAM preview makes the RAM preview stutter. I quit the player, and now the RAM preview plays back without dropping a frame, though Info palate shows "fps: 24 (realtime)", but the RAM preview playback is slow: ie, a tenor sounds like a baritone.
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Is anyone else getting either of these? If so, what is your system configuration?
Also, I posted on another thread that Quicktime import/render works with AE CS6 on this computer, but AE CC can not import, play, or render QT reliably (without throwing error messages). Perhaps all of this is part of the same problem.
Thoughts?
Cheers,
Benjamin
CS 6 CC | Mac OS 10.8.4 | MacPro5,1 | 96 GB Ram | PROJECT & MEDIA drive: Mercury Accelsior > 500 MB/s read/write | CACHE drive: Mercury Accelsior > 500 MB/s read/write | Nvidia Quadro 4000 Mac | CUDA Driver: latest update | Wacom Intuos 5

96 GB RAM is accessible in 10.8.4 on my machine according to OWC. I'm working on a stereoscopic 4K project with large files and hundreds of layers. I regurlarly render with AE MP while working with huge files in PS, and am glad to see the % of RAM AE uses displayed in my render cue between 3 and 60%.
I have 12 processors (24 with hyperthreading)
I have reserved 10 for other applications leaving 14 for After Effects
4 GB per x 14 = 56 GB for AE. leaving 40 GB for everything else
I've played with what and how much I have allocated being sure to keep the CPU counts even, but this does not fix the RAM preview problems described above. Any other suggestions?
Thanks,
Benjamin

Problem with After Effects and Yosemite

I have CS5 and I have installed OS X Yosemite and now using the eyedropper in Keylight (1.2) makes After Effects crash and with Ultra Key in Premiere Pro, the eyedropper just don’t work. I have removed and reinstalled both programmes and it didn’t help. I also failed to update the programs after installation. Anyone who knows something about this?

Thanks for all the great response!
My graphics card has 512 MB of vram. with 200 mb allocated to After Effects (it was the default, can it be safely increased?)
I'm running 2560 x 1024 (two 19 inch monitors in horizontal span mode). but deactivating a screen and restarting doesn't make a difference (1280x1024).
as for visual styles, I only had the default windows xp theme, but switching the the classic windows 2000/98 look didn't make a difference, even after rebooting.
I'll contact technical support right away! But any suggestions anyone might have are still much appreciated!
Once again thanks for the replies!
Christopher OShea
EDIT: forgot to add, about video drivers, I'm using the latest yes. I've also tried the one just before the latest. And I'll have till tommorow with technical support since they're closed now, bummer ):
Another edit: heres something interesting, I turned hardware acceleration in display settings off completely. This fixed the problem.
The only problem is, now I have no hardware acceleration at all, giving me close to no performance at all in pretty much anything. Obviously After Effects doesn't run well like this.
But at least this makes it almost certain that the problem is related to the graphics card.

Problems upgrading After Effects CS 5 to CS 5.5?

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