Problems upgrading from free membership to paid Student membership

I have tried twice to upgrade to the Student membership of Creative Cloud and have provided my credit card details twice but have yet to be upgraded... what is going on?

Hi NyssaM
It looks like the orders haven't been approved. Let me check this with our finance team and I'll get back to you with further information.
Kind regards
Bev

Similar Messages

Upgraded from Free Trial to Paid, now cannot Download Photoshop

At the same time, Creative Cloud "needs an update". However, when it gets to be about 85% through the update, it stops to say that it needs "admin approval".

Hi pasandhu1,
Please enable hidden admin account if you are on Windows and try to update: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ .
Regards,
Romit Sinha

Problems upgrading from OS 8.1 to OS 9.2.2

Thank you for any help you can give me.
I have some additional problems upgrading from OS 8.1 to OS 9.2.2.
1. The keyboard is typing symbols, not normal letters. When I go to Key Caps it shows symbols and not normal letters. When I was running OS 8.1 the keyboard typed fine.
2. I also am have trouble with windows closing as I open new windows. Everytime I click to open a new folder the old folder closes.
3. Copying files. When I drag a file it makes a new copy on the desktop.
How did I goof up going from OS 8.1 directly to OS 9.2.2?
All these problems were fine while running under OS 8.1.
I believe this computer came with OS.8.6 installed on it but I got it with OS 8.1.
Any help you can pass on to me would be greatly appreciated.
I am typing this on my Dell PC.
Thanks a million,
Jim
iMac G3 333 Mac OS 9.2.x

Easy, I just insert my OS 8.1 System Software into the tray loading CD and choose it as the start up disk in the control panel. I restart the computer and it is running off of OS 8.1 instead on OS 9.2.2. I looked for another keyboard today at a used computer store but they didn't have one for the iMac. I need to find one as all my research indicates that it is somehow connected to the option key. But then again everything works fine under OS 8.1. Quite a puzzle to me. Again thanks for the page tip on Firmware. Jim - PS, I did pick up a zip drive that connects to USB ports.
iMac G3 333 Mac OS 9.2.x

I'm having problems upgrading from 10.6.8 to Yosemite. My computer locks up after the download and installation process. Does anyone know how I can overcome this problem?

I'm having problems upgrading from 10.6.8 to Yosemite. My computer locks up after the download and installation process. Does anyone know how I can overcome this problem?

Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

Will i have problem upgrading from Snow Leopard 10.6.8 to Maverick ?

will i have problem upgrading from Snow Leopard 10.6.8 to Maverick ?

Impossible to know. But I would make a backup before doing so, just in case. I would also do the following:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
If you wish to save yourself a lot time should you need to reinstall Mavericks at some point in the future then see the following:
Make Your Own Mavericks, Mountain/Lion Installer
After downloading the installer you must first save the Install Mac OS X application. After the installer downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing.
   2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the leftside list. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list.
Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to an hour depending upon the flash drive size.
Make your own Mavericks flash drive installer using the Mavericks tool:
You can also create a Mavericks flash drive installer via the Terminal. Mavericks has its own built-in installer maker you use via the Terminal:
You will need a freshly partitioned and formatted USB flash drive with at least 8GBs. Leave the name of the flash drive at the system default, "Untitled." Do not change this name. Open the Terminal in the Utilities folder. Copy this entire command line after the prompt in the Terminal's window:
     sudo /Applications/Install\ OS\ X\ Mavericks.app/Contents/Resources/createinstallmedia --volume
     /Volumes/Untitled --applicationpath /Applications/Install\ OS\ X\ Mavericks.app --nointeraction
Press RETURN. Enter your admin password when prompted. It will not be echoed to the screen so be careful to enter it correctly. Press RETURN, again.
Wait for the process to complete which will take quite some time. When completed it would be wise to test the installer by checking that it boots the computer and is then ready for installation.

Upgrade from CS 5.5 Standard Student and Teachers to CS 6

Upgrade from CS 5.5 Standard Student and Teachers (PC, bought 09/2011) to CS 6: 1) Is there a student upgrade option meanwhile? 2) Where can I buy/download the upgrade including the German version?

There are no upgrades fo S&T versions. You simply buy a new S&T full license from your regional S&T reseller/ Adobe outlet.
Mylenium

How do I upgrade from basic membership to plus membership

How do I upgrade from basic membership to plus membership

Welcome to the forum. Photoshop.COM has morphed into Adobe Revel. This FAQ Entry should be able to help you: http://forums.adobe.com/message/5015068#5015068
Good luck,
Hunt

Problems upgrading from Logic 6.4 to Logic Studio

I recently had my hard drive die, so i am now in the process of reloading all my software. I started with Logic 6.4 years ago and have been purchasing the upgrades ever since. I first installed Logic 6.4 with the dongle inserted than i installed Logic studio. I than updated the software. However, now Logic will not open. I get the prompt;
"Upgrading from Logic 6.4 to Logic Studio running 10.6.7 2.66 i7 17 inch running problem. After install Logic will not open. Updated all the software. On a Macbook Pro"
Is there something i'm doing wrong.
thanks for any help.
David

Choose About this Mac from the Apple menu, check if the computer has at least 2GB of RAM, and if it does, click here and order a download code for Lion 10.7. Doing this costs money; you may find it easier and cheaper to upgrade to Yosemite, which is free.
Back up your data and check your applications for compatibility before upgrading. In particular, Mac OS X 10.7 and newer don't support PowerPC programs such as versions of Microsoft Office prior to 2008.
(122702)

Upgrade from free EE to EE monthly pay (Samsung S6 edge) and it does not work

Hi, Today 28th of July, I upgraded from a free EE iphone 4S which i bought back in December 14 to a Samsung S6 edge.
Same operator. Same number. BUT I can't use it as it shows only "Emergency calls only". I also can't use my former phone as the mobile service has been disabled on it. The salesperson at carphone warehouse said that my contract would run the moment he finished my application (which was midday). SO I have paid for a service which I cannot use. I need my phone for my job.I would like to speak to someone at EE but as I don't have a phone I will have to use my work's phone which I am not allowed to do.
I feel disatisfied, very disatisfied by EE and it's not the first time. They are cheap but It seems that they do everything to disgust you from using them.
Regards,

Hi,
Carphone warehouse lied and it is not the first time if you read other peoples posts. EE are not responsible for them and they need to make the request to EE to transfer your account over I suspect to a new sim?
It can also take up to 48 hours at busy times and is obviously from the time CPW make the request.
Thanks,

Problems upgrading from Dreamweaver 4 to CS3

The website I manage is www.episcopal-dallas.org. Today, I
upgraded from Dreamweaver 4 to CS3. In Design view, I can edit
about half of the pages, but those of the other half (including the
index/home page) have gray backgrounds (with a few exceptions that
have white), and, although I can make changes in the code, I cannot
edit them in Design view. The cursor forms the universal "nicht"
sign — circle with a diagonal slash through it. I can't find
any commonality between the ones that I can edit and the ones I
can't.
Also, on some of the pages, the navigation panel that is
supposed to be on the left side has ended up above the text of the
main body of the page. Manuals I have say nothing about upgrading
existing websites.

> Apparently, DW4 didn't make
> the pages conform to the templates
Of course it does.
> unless you detach them from each other.
You should never have to do this.
I hope your understanding of this doesn't cause further
problems for you.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"jeanie-wtlbh" <[email protected]> wrote in
message
news:g1q4h7$38v$[email protected]..
> Turns out the problem is with the templates. When I
detach the webpages
> from
> the templates, I am able to edit them. I am managing a
site that was
> designed a
> couple of years before me (hence Dreamweaver 4).
Apparently, DW4 didn't
> make
> the pages conform to the templates, which CS3 does,
unless you detach them
> from
> each other. The templates for my website haven't been
upgraded for years.
> So,
> most dion't match up. I'm so relieved to have finally
have figured this
> out. I
> have had to learn most of Dreamweaver "by the seat of my
pants."
>

Problems upgrading from 10.2.8 to 10.3.9

I'm having trouble upgrading from 10.2.8 to 10.3.9.. The first install CD won't boot, I get a grey screen and no "blue OS X sign" it just stays grey.. And here is briefly the history of what happened to get me to this point..
This problem is on an iMac (summer 2000, the one with a slot loader). We (my wife's Mac) got it used and it was running OS 9.0.4 (She) wanted to run 10 and picked up 10.1 on ebay and installed it.. No problems there as 10.1 came with a boatload of system CDs including Classic 9.2.2.
Then, after awhile and seeing 10.1 was too old for various software on peripherial devices.. I had some Jag 10.2 CDs lying around and we installed that and did a 10.2.8 upgrade.. Now it's time to install 10.3.9 and when it wouldn't install, a friend told us it was a firmware update problem.. Okay I went to the firmware update page for this iMac model and read the instructions.. But one caveat was in order to install a firmware update on an iMac which came with OS 9.0.4 at least 9.1 has to be installed to complete the update.
Here's the tricky part , and it may sound really weird, but please bare with me; my wife had originally partitioned the 10GB HDD into 3 partitions and 9.2.2 was on one of them.. Sofar so good. I installed 10.2 and then an upgrade to 10.2.8. Then recently she told me that she had DELETED 9.2.2 and intended to install 10.3 on that partition and run 10.2 on the other one.... so she repartitioned the HD into 2 partitions.. with 10.2 on disk 1 and leaving disk 2 completely empty.. So, whew, when we tried to upgrade to 10.3 and nothing happened I thought this may be the cause of the problem.. A missing system.
I tried in vain to reinstall 9 from the original CDs (by holding down the "C" key) and when I tried to install it the finder coudn't find a volume to install it on. All there was on the screen was the CD icon..
Maybe I should've done the firmware upgrade before we installed 10.1.. But I didn't know I had to.. So, in anycase, it's now next to impossible to GO BACK to the starting line and reinstall 9.0.4 and do a reworking of the upgrades to 9.1 and 9.2 so I can properly do the firmware update and finally go the distance and install 10.3.9!
Is everyone confused yet? If not any helpful advice to get me out of this mess would be helpful.
Rob

cornellius your post was *Very Helpful.
I have the installation CDs for 9.0.4, 9.2.2, 10.1 and 10.2..
I booted from the 9 CD and went to Disk Set Up and "initialised" the HD which placed a HD icon on the desktop. That resulted in a restoration of 9.0.4.. But I can't download the update, my DSL modem won't work with OS 9 minimum is 10.2. A little thing I forgot. Then I installed 9.2 since you can only do online firmware updates from 9.1 or higher.. I assume higher means 9.2.2.
I read on this support's firmware update page that if you boot from OS X (10.1 or 10.2?) and go to the menu and Disk Utilities on the installer CD you can get firmware updates there.. I booted from 10.1 and could not see how to do that. But, as you suggested, I can "Erase Disk" and "Install OS 9 Drivers," i.e., "Classic" (check box) and go from there.. I can do this with 10.2 as well.. Same procedure same result.. 10.2 will be installed with 9.2.2 running in the background.
But whether the firmware updates happen I'm not sure. As I stated above, this iMac had gone through two OS X upgrades, 10.1 then 10.2 and as I said somehow the Classic partition, 9.2.2, was deleted making it impossible to start up from OS 9. But I know once Classic is reinstalled with 10.2, I can do the firmware update.. and eventually install Panther.. Panther is a minimum requirement for iSale and, increasingly, other Mac software and the wife bought iSale to organize her ebay auctions.. so Panther it is.
Well this sounds like a hurry and wait or wake up and go to sleep situation.. Larry, Moe and Curly couldn't do a better job than I'm doing..
Thanks for your help,
Rob

Problems upgrading from LMS 3.0 to LMS 3.2 - the backup fails.

I'm upgrading from LMS 3.0 to LMS 3.2 on Solaris. I've met all of the prereq's, patches, etc. It keeps failing on the Backup...It claims I need 15 Gig for the backup. The backup directory I'm using (/opt/backup) has 35 Gig free, so that shouldn't be the issue.
Here is the error I'm seeing in the backup.log;
okcwsi:tail backup.log
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c2950-i6q4l2-mz.121
-13.EA1c.bin: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c1310-k9w7-tar.124-
10b.JDA2.tar: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c2800nm-advsecurity
k9-mz.124-22.T1.bin: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c3560-ipbase-mz.122
-53.SE2.bin: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c7600-fpd-pkg.122-3
3.SRE1.pkg: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c7600s72033-advente
rprisek9-mz.122-33.SRE1.bin: file name too long
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/20100922075
156561-10.181.252.1.cfg: No such file or directory
ERROR(704): Cannot create or back up tar file. Backup cancelled. Verify that you
have write-access to this directory.
Backup failed: 2010/09/22 07:54:20
okcwsi:
I've tried this multiple times and each time it appears to fail on a different file/folder in the sw_images directory. This is our FTP directory where we store lots of IOS images for download. I've removed each of these files it errors out on and it keeps failing. I just removed all files from the sw_images folder and am trying the backup again now.
I'm attaching the backup.log which contains the failure information for each backup I've tried in the past two days.
My main question is...can I skip this backup somehow? I've got another LMS 3.0 system that I can export everything I need from. Skipping the backup isn't an option on the install/upgrade? It gives me the option to quit the install or try the backup again.
Thanks,

You can skip the backup with a hidden option:
./setup.sh -b nobackup
However, I wouldn't feel comfortable until figuring out why the backup has been failing, ostensibly because tar is running into the 255-char limit (100 for the filename and 155 for the path), a result of the many iterations of the following:
sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/

Problem upgrading from snow leopard 10.6.8 to mountain lion. Damaged partition.

Hi, here's my problem: I can't install ML and I can't go back to SL.
This is the story:
- trying to install ML on my iMac SL 10.6.8 > error: HDD is damaged and can't be repaired.
- trying to start up from original SL install disk to return to the original state > error: the contents of this disk can't be changed
- trying to start up from 'start up disk HD osx 10.6.8' > error: you can't change the start up disk, start up disk couldn't gather enough information.
- trying to start up in safe mode > the grey screen with the apple appears but nothing happens except that the computer runs warm.
- using disk utilities:
     -- first aid: verify disk: error: disc needs to be repaired. Click repair disk. // (but the repair disk button stays grey and can't be clicked.)
     -- restore: when opening the time machine back up there are just files, no disk images or something like that.
     -- erase: error: couldn't unmount the disk. // (probably because you can't erase a partition you are already using).
That about sums it up. All this is leaving me with a useless iMac.
We can't have that, can we?
Please help. Thanks.

Thanks Walter.
I just solved the problem myself. Here's what I did:
I used the 10.6.8 install disk to start the computer, in disk utilities I unmounted the partition with my OS ( HD MacIntosh ). Then I could erase the partition (I have up to date back ups of my files). After that I could install 10.6.8 again. After it is installed completely and I have run the apple software update I expect that installing ML won't be a problem anymore.
I advise anyone encountering the same problems to have a look at the posts in this community concerning the upgrade from snow leapard to lion because the same problems, and a lot of them, occured with this. Which, I think, is a sad thing.
Minus points for Apple.

Problem upgrading from Photoshop CS2 to CS4 Extended

I purchased the retail box Photoshop CS4 Extended Upgrade (Windows) from a retail store ($349.99 + tax). I am upgrading from Photoshop CS2 and this is the version that the Adobe website says to purchase for this upgrade path. The problem is that CS4 doesn't see my installed, working, activated, and registered CS2 installation so it brings up the next screen offering to allow me to install it as a trial version OR list my qualifying product and serial number. The way that it offers to let me enter my qualifying product is via a drop down box with a single entry of CS3 Extended. No way of entering my CS2 there and it doesn't like my CS2 serial number entered with a CS3 product being shown there (says it isn't a valid CS3 serial number...of course it isn't). Does anyone know how to get this thing to install? Adobe tech support is gone until Monday and then I'll be at work, unable to try anything they might suggest.
Why does Adobe make upgrades so painful? I remember CS2 was a PITA and took Adobe tech support a week to figure out how to get it to install.

No, this shouldn't be extended to extended (I wouldn't expect to shell out $350 twice for extended). This is Adobe P/N 65015396 which their website says is for PhotoShop CS, CS2, CS3, and CS3 upgrades and retails for $350. The face of the box is identified as Adobe Photoshop CS4 Extended Windows and the side of the box only says that I must have an "eligible older version of Adobe or Macromedia software." It also says to check the website, which says this P/N is what to buy for my upgrade path. A mess? YES!!!

Problems upgrading from 10.2.8 to 10.3 Please help

Hi, first time here. I'm trying to upgrade from osx 10.2.8 to 3.0 Panther, but each time i try to upgrade or archive and install my mac freezes and the log says that newer versions of iMovie iCal iPhoto & isync packages are already installed as i downloaded them previously. Is there any way round this to upgrade to 3.0 without losing any files or having to erase and install? I'm quite new to Macs as well so please keep it quite simple.
Thank you

Dan:
You can use Pacifist to uninstall the already updated item that is preventing the upgrade. Then you follow the process below.
Here are some suggestions on installation:
Panther: Archive and Install
If you do not have your original install disks or a Full Retail Version you can get one at AppleRescue or on eBay relatively inexpensively.
If you have the right disks here is what you do.
1. Warning: Although we will use Archive and Install there is always a risk something can go wrong. As a precaution back up your User Folder and any apps you can't afford to lose.
2. Check to see if you have the latest Firmware Update. (Post back if you can't locate the appropriate update for your computer) Note: You must be in OS 9 to update firmware.
3. Boot from the install disk holding down the C key.
4. Once booted go to the Installer Menu and open Disk Utility.
To do a clean install see Notes below
5. Run Repair Disk. If there are problems, run it until no problems are reported. If it reports that it can't repair the problems you might need TechTool Pro or Disk Warrior.
6. While still in Disk Utility run Repair Permissions.
7. Quit Disk Utility and open the Installer.
8. Choose the option to Archive and Install. This saves your data in a Previous Systems folder, which you can retrieve after installation.
9. You might want to Customize and deselect Foreign Language Translations and Additional Printer Drivers to save Hard Drive space.
10. Proceed with installation.
11. After installation is complete computer will restart. Follow prompts and set up computer.
12. Open Disk Utility (Applications > Utilities > Disk Utility) and Repair Permissions.
13. Go online and download updates, or go to Software Update under the Apple Menu and update your OS.
14. Transfer your User Folder from Previous Systems folder.
NOTE (below):
To do a clean install:
Follow steps 1 through 4 above.
a. In Disk Utility select your HD in left panel and Erase in main panel.
b. Be sure Volume Format is Mac OS Extended and the checkbox Mac OS 9 Drivers Installed is checked.
c. Select Options at bottom left in Erase panel. WARNING! This procedure will erase the contents of your entire HDD. Be sure you back up anything you cannot afford to lose!
Select option to zero all data. Click OK. Click Erase.
This process will take a while, so this is a good time to take a long walk or call your mother
d. After HDD is erased resume at No. 7 above.
Post back with any questions or comments.
Good luck.
cornelius
Pismo400, 100GB 5400 Toshiba internal, 1 GB RAM; Pismo 500 OS (10.4.4) Mac OS X (10.3.9) Beige G3 OS 8.6
Pismo400, 100GB 5400 Toshiba internal, 1 GB RAM; Pismo 500 OS (10.4.4) Mac OS X (10.3.9) Beige G3 OS 8.6

Problems upgrading from free membership to paid Student membership

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