Problems upgrading my Broadband package

I am experiencing issues trying to upgrade my Broadband package to unlimited using www.bt.com. Once I log on, I have followed the appropriate links and get to a point where the website tells me I have broadband from another provider and need a MAC code which is a bit mystifying to say the least! And worrying since I am already very close to my 10GB allowance after only a few days where we have not been downloading anything significant...
I am now "enduring" the process via telephone (now in a second queue waiting to speak to someone to sort this out). There is obviously something not right with either my account or with the BT website and I am hopeful that this feedback will alert someone to look into this.
Hopefully, I will get through to someone on the phone who can do the upgrade but I am not feeling too confident right now!
Stuart

Hi AnExEmployee,
If you are having problems with your order, drop my colleague Stuart a reply to his email and he will be more than happy to help you with that order.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Upgrading my Broadband package

Hello,
My Broadband service was recently switched over from talktalk to BT. I am currently looking into upgrading from the current package that is being received at my residence.
The current package in my house at the moment is BT total broadband option 1 (with calls and BT vision) with a 10gb monthly download cap, as well as a speed reduction, seeing as I am quite a heavy gamer this has reduced most of my games to a crawl, or a laggy mess.
So I was wondering, would someone please excuse the simplicity of this question and be able to tell me how much more expensive having unlimited BT infinity with calls and BT vision would be over the current package being used at my home. Seeing as i have been having difficulty getting an exact amount by looking through infomation contained on the BT website.
We are currently paying around £37 a month for the current package.

Splat wrote:
yes, I have been through the process of checking wether my exchange has been upgraded with it, and it has been done rather recently
The next step then is to go here type in your number and see if your line can receive Infinity, seemples

[SOLVED] Problems upgrading some haskell packages

Hi Folks.
I am getting this error message when trying to upgrade my System:
[gasp0de@Gasp0de ~]$ yaourt -Syua
:: Synchronizing package databases...
core is up to date
extra is up to date
community is up to date
multilib is up to date
error: failed to prepare transaction (could not satisfy dependencies)
:: Starting full system upgrade...
:: haskell-transformers: requires ghc=7.6.3-1
I searched the forums and found a similar question, but the given solution doesn't work for me, as i don't have the unofficial haskell repository enabled.
I don't understand exactly what the problem is here, as i seem to have the wanted version of ghc on my System:
[gasp0de@Gasp0de ~]$ yaourt -Qs ghc
extra/ghc 7.6.3-1
The Glasgow Haskell Compiler
Thank you in advance for any help you can give me.
Gasp0de
Edit: Marked as solved
Last edited by Gasp0de (2014-05-06 21:28:31)

$ sudo pacman -Rcs haskell-transformers
checking dependencies...
Packages (17): ghc-7.6.3-1 haskell-data-default-0.5.3-1 haskell-data-default-class-0.0.1-1 haskell-data-default-instances-base-0.0.1-4 haskell-data-default-instances-containers-0.0.1-1
haskell-data-default-instances-dlist-0.0.1-1 haskell-data-default-instances-old-locale-0.0.1-1 haskell-dlist-0.5-24 haskell-extensible-exceptions-0.1.1.4-5 haskell-mtl-2.1.2-3 haskell-random-1.0.1.1-5
haskell-utf8-string-0.3.7-5 haskell-x11-1.6.1.1-3 haskell-x11-xft-0.3.1-9 xmonad-0.11-7 xmonad-contrib-0.11.2-2 haskell-transformers-0.3.0.0-4
Total Removed Size: 852.67 MiB
:: Do you want to remove these packages? [Y/n]
Seems bad.
Is this really the intended path? Uninstall everything Haskell, then reinstall?

Can I upgrade my BT Broadband Package within 12 mo...

Hello.
I've just tried to upgrade my Broadband Package but the amount in the order appears to be £0.00p.
I currently am on the ordinary Broadband package but I wanted to upgrade to Unlimited Broadband but that option for some reason wasn't listed in the options.
I thought as Infinity is available in my area, I would go ahead and get the £15 a month as it's actually £1 less a month for the first 12 months.
I've submitted my order but there was no amount in the order and the item I ordered wasn't listed in the order and I didn't have to enter my debit card details.
So I don't know if I've ordered BT Infinity 1 or not.
When submitting my order, it said this at the top right of the screen:
Broadband and Evening & Weekend Calls
Your contract started on 21/08/2013
Your contract finishes on 20/08/2014
So do I actually have to wait until after 20th August to upgrade my package?
If so, I find that ridiculous!
You would think BT would welcome any customers wanting to pay them more money for their current telephone, broadband or BT Vision/Youview packages!
Please can anyone help and advise?
Many Thanks.

brymbo76 wrote:
Surely there must be some BT people or other BT customers on this forum that understand my situation as to whether I can upgrade and change my current Broadband package within 12 months of my current package?
Please can anyone else advise me?
Thanks.
You should be able to upgrade at any point within your contract, although doing so may start a new contract period.

Upgrading my existing Broadband package

I have recently just joined BT, we have got TV and Broadband, after the first 2 weeks we have realised we will need to upgrade the broadband package from 40mg a month to unlimited, anyone any idea exactly how much extra this will cost us please?
Many thanks in advance for any help
Tony

Phone the options team who are UK based 0800800030
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband package upgrade

Hi all. Currently I am on the 40Gb broadband package and my 12 month contract runs out the 22nd August. I have been getting close to my limit for the last few months, maybe because I now how Netflix and play online gaming. Im thinking of upgrading to the next package which is Broadband Unlimited at £16pm.
After looking online the only option I get is the Broadband Unlimited extra (unlimited BB + 50Gb cloud) at £21 pm. I do not want this package as I don't use the cloud at all, and I'm not interested in it. I was just wondering if this is the only option which is available to me because my contract hasn't run out yet?!?!
Thanks guys

crash_overide666 wrote:
Yeah that link works. But after I click on the package that I want (Unlimited Broadband) and enter my account number in, it searches and it only offers me the Broadband Extra package. Which is the one that I don't want. I may have to wait until my contract runs out and then cancel it, then reapply on the package that I want.
Cancelling and then re-applying is likely to lead to all sorts of problems and costs (there's a £30 fee for a start).
At the end of your contract, you are much better off simply contacting BT and haggling for a better deal. They are well aware that their full price is too high when compared with their competitors, and will come to a deal.

I just upgraded my iMac to Lion, and a few seconds ago, I upgraded the iWork package and now I'm having some problems with the new version of Pages (4.1) When I try to change something in a document, a message says "the program is not responding"

I just upgraded my iMac to Lion, and a few seconds ago, I upgraded the iWork package and now I'm having some problems with the new version of Pages (4.1) When I try to change something in a document, a message says "the program is not responding", so I have to force it to close. By the way, the SAVE botton stays the same even I change erverything in my document. Please, a have a work to finish, **** me. What I can do abou it?

I just upgraded my iMac to Lion, and a few seconds ago, I upgraded the iWork package and now I'm having some problems with the new version of Pages (4.1) When I try to change something in a document, a message says "the program is not responding", so I have to force it to close. By the way, the SAVE botton stays the same even I change erverything in my document. Please, a have a work to finish, **** me. What I can do abou it?

Upgrading Broadband Package

I'm trying to upgrade from BT Total Broadband Option 2 to the Unlimited Broadband package. However, when I check out it says that the package is unavailable and I have no idea why. Am I not able to upgrade or is it just an error with BT?

To upgrade follow these links.
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_m...
They might tell you this deal is for new customers only and that an existing customer has to upgrade via this link
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281
which costs more but I'm sure if you haggle with them and point out that you are a loyal customer and will stay loyal at least for the length of the contract they will do a deal.
If you can't get the links to work contact the options team 0800 800 030 they are UK based

Trouble with itunes upgrade I receive an error message problem with windows installer package

I am trying to upgrade itunes. I am running windows vista 64. Everytime I try to upgrade I get an error that says Problem with windows installer package. Anyone know how to fix this?

No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes

BT can't find my broadband package - Help/advice n...

Hello
So glad I found this forum – I'm in need of some help before I go mad!
I have been a BT internet customer for nearly 10 years.
The trouble started at the end of July when I tried to add BT sport free (I have Sky). I couldn't do it online, so I went on online chat and they said I didn't have a broadband account with them. After an hour of me trying to convince them that I am a customer, they finally said they couldn't help me other than to suggest I talk to sales to add broadband to my account – I already have BT broadband!
I then emailed the residential customer services team via the complaints route to express my dismay at the poor treatment of a long-term loyal customer and to request that they intervene and sort the situation out for me.
They repeated that I only have landline showing with them and asked whether I had another account number. My internet has always been billed separately to my phone account, but looking through all my documents I couldn't see that I'd ever had an account number for my internet service.
I discovered when I looked at my account in BT Yahoo email, that I was still on the BT Yahoo Anytime Plus service, but there was no account number to be seen anywhere. Like many people on this forum I received occasional emails from BT at the end of 2011 saying that I would be transferred to BT Total Broadband Option 1 at some point, but this obviously never happened.
On reading this forum I discovered that there are a number of people like me who have 'unaligned' accounts where they're still on an old service that is billed separately and not linked to their MyBT account. I also read on this forum that someone had managed to find their separate internet account number by checking their bank statement direct debit info. I did this and managed to find an account number (starting GB followed by 8 numbers) but I've tried to use it online myself and it isn't recognised, so I've emailed the residential services team with this number.
They haven't replied to me yet – it's well past the 72 hours they're supposed to reply in – and I've got a strong feeling they're just going to say they can't find the account number on their system. If they reply at all.
Interestingly, I went onto my BT Yahoo email account page today and my internet product had changed from BT Yahoo Anytime Plus to BT Total Broadband Option 1.
Now, I don't know if my message has triggered some action at BT's end, but if it has they haven't told me. My big concern now is that my BT Yahoo Anytime Plus was unlimited with no contract and it now looks like I've been moved to a product with a tiny 10GB limit. I run an online business so I'm rarely offline and I'd exceed my limit within a few days. I'm worried that I'm already exceeding my usage, and if I hadn't looked I wouldn't even know I'd been moved.
All I want is for BT to recognise and merge my accounts, and then I can upgrade to an unlimited package (which will cost less than what I'm paying now anyway). And then I can also add BT Sport, to which I'm entitled and not able to get because BT's systems are rubbish.
I'd thought about simply cancelling my existing direct debit and ordering a new broadband package, but I really need to keep my email address as I've had it for years and I use it for business.
I've seen that there are lovely mods on this forum who can help, so I'm hoping one can come to my rescue before I pull all my hair out – I've got nowhere so far and it's been more than 6 weeks since my intial contact with BT.
Apologies for the length of this message!
Many Thanks,
Justine
Solved!
Go to Solution.

Hello again
Can anybody tell me how long it normally takes for the mods to reply to a contact form please? I submitted an enquiry via RobbieMacs's profile link on 18 September and have not yet received a reply or acknowledgement. Does it normally take a few days to hear back from them?
My problem has also worsened. As I mentioned above, someone has been tinkering with my account because last week I was moved without warning from BT Yahoo Anytime plus service to BT Total Broadband Option 1, without being informed. Then on Friday I received a 'Welcome to BT Broadband' email (I've had BT Broadband for nearly 10 years!), and last night I for the first time ever in nearly 10 years I received a usage warning.
So, not only has my account been moved without telling me, but I've been moved from an unlimited service to a capped service (for the same price) and I'm close to reaching my limiit after a few days usage.
But, despite the behind-the-scenes tinkering, my internet product still hasn't been merged with MyBT account so I cannot access it online to upgrade to an unlimited package, and I cannot call them as they will just tell me they have no record of me having broadband with them (I've been told this too many times over the last few weeks and it drives me crazy everytime - it's as if they think I'm making it up!).
I'm so close to jumping ship to Virgin, and I think if I start incurring extra usage charges because I've been moved on to a product I currently have no control over, it may well be the last straw!
Thanks,
Justine

Trying to upgrade my broadband

Hi, my current broadband package is option 2, 40gb limit/unlimited evening and weekend calls with unlimited calls as an add on.I pay £18 for the broadband /evening weekend calls, £5.15 for the unlimited calls add on and £15.45 monthly line rental.I am trying to upgrade the broadband to unlimited but am told "SORRY THE PACKAGE YOU HAVE CHOSEN IS NOT AVAILABLE", i do not understand why i can not upgrade.I have posted this message in the broadband forum room but realise i should have posted it here,sorry,any ideas anyone?

you can phone the options team who will arrange the uprade or you can try uk sales 08007830056 first
options team 0800 800 030
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Problem upgrading [SOLVED]

I-ve a problem upgrading with my Arch 64. I've the next problem while upgrading...
4:01# pacman -Syu /home/koven
:: Synchronising package databases...
core is up to date
extra is up to date
community is up to date
:: Starting full system upgrade...
warning: ruby: forcing upgrade to version 1.8.7_p72-1
resolving dependencies...
looking for inter-conflicts...
error: failed to prepare transaction (could not satisfy dependencies)
:: linux-uvc-svn: requires kernel26<2.6.26
If you've any idea about this issue please let me know.
Regards
Last edited by Koven (2008-08-17 22:17:50)

Ok. Thanks for your help, but removing that package was not the solution because I hadn't installed it. The only reference I had about that package was
5:13# locate linux-uvc-svn ~koven
/var/lib/pacman/local/linux-uvc-svn-238-1
/var/lib/pacman/local/linux-uvc-svn-238-1/depends
/var/lib/pacman/local/linux-uvc-svn-238-1/desc
/var/lib/pacman/local/linux-uvc-svn-238-1/files
/var/lib/pacman/local/linux-uvc-svn-238-1/install
So I decided to remove this folder and my problem was solved. Anyway I did some searches and nothing was found.
Regards

HT4199 Had problems with my broadband going down at weekend, since it came back on unable to join wifi BT say it is because my wifi settings are missing on my iPad can anyone tell me where to find seething details IP address etc

Had problems with my broadband going down at weekend, since it came back on unable to join wifi BT say it is because my wifi settings are missing on my iPad can anyone tell me where to find seething details IP address etc

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

BPC 7.0 MS upgrade - reinitiate SSIS packages required

Hello,
We have recently upgraded from BPC 5.1 to BPC 7.0 MS version.
We have SSIS package to load Accounts (as flat file), which load the flat file into a staging table and then moved to <mbraccount>.
This setup works very fine till in BPC 5.1, after upgrade to BPC 7.0 MS and noticed that the Account - member are loaded in jumbled order. Further investigating, we found that the SSIS packages loaded to staging table in the same jumbled order and then followed to copy the same in mbraccount table.
1. Should we required to re-initiate all the SSIS packages (custom built) after BPC 7.0 MS upgrade?
2. Have SSIS packages to load other MasterData, the same procedure as above but no issues in display order of dimension members. Why is it so?
Any clue..
Thanks in advance.
Warm Regards
Uma

Hi Tim,
Thanks for the reply.
No change in the versions SQL SERVER 2005 and EXCEL 2003 for both SAP 5.1 and 7.0.112
These DM packages are customised and flow of data is as below:
Flat File --> Clear the staging table (delete from stage) --> load the flatfile data into Staging table ( via Data Flow task, Table - Fast load option) --> clear the MBR tbl --> Copy Stage into MBRACCOUNT table
Not using the SSIS bulk insert.
This works well after gone live almost for 4-5 months in BPC 5.1 and as said recently upgraded in Mid June 2009, we have issues loading MasterData in jumbled order.
Account ids are all numeric. Flat file extracted from SAP R/3 is in correct sequential order and while loading into Stagingtable.. it sorting order varies and then copied the same into Mbr<dim> table.
Should this problem be with SSIS packages? Any clues.
Warm Regards
Uma

Basic broadband package off-peak?

Hello all, a relative of mine has the basic £10/month home broadband package and has asked me if i could find out if this package has an off-peak time that provides unlimited download bandwidth? If so, between which hours provide said off-peak times?
Thank you for your time and patience.
- CJ
Solved!
Go to Solution.

No, the basic package is limited 24/7. If you want unlimited your relative would need to upgrade the broadband to an unlimited package.

Problems upgrading my Broadband package

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