Problems using 8600 Officejet Pro

I used to be able to scan to an email address but when I try using one of my email addresses, it says it cannot connect to the secure server. So I went and deleted the profile from my outgoing email profiles and added it again and now it says that the secure connect failed. I checked my settings and everything is fine, what am I doing wrong?

Hello popskiutah,
Welcome to the HP Support Forums!
I see you are having issues with the profile settings from Scan to Email with the Officejet Pro 8600, which model of 8600 is yours, the N911a, N911g or the N911n?
Also, which Email client are you using, Gmail, MSN, etc? I have been noticing a lot of them are using a Two-Step Verification, check to see if your client is and disable it, if needed.
Lastly, have you tried with another Email address?
Let me know,
JERENDS
I work on behalf of HP
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HP 8600 Officejet Pro stuck on layout setting of long-edge binding (duplex printing)

My HP 8600 Officejet Pro 8600 is stuck on a layout setting for printing of long-edge binding (duplex printing). It's conected to a mac running OSX 10.8.4 Any suggestions?
Thanks

Hi,
From the application used to print click on File and the select Print. The Print window appears.
NOTE: The Print window might be minimized. Click the blue triangle next to the printer name to see all available settings.
In the expanded Print window you will find next to Copies the checkbox for Two-Sided. Check the box.
NOTE: If the checkbox does not appear within the specific application print dialog, skip this step.
Click the lowest selection box listed as the name of the program (e.g. TextEdit)
Will appear as Copies & Pages within Microsoft Office applications.
Select Layout from the drop-down menu.
6. Set the Two-Sided option as the required binding or select Off to disable it.
Click on Presets > Save Current Settings as Preset and perform the print job... the settings will remain default till another preset will be used.
Regards,
Shlomi
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How can i poster print using my officejet pro 8600plus? my 8500 had this feature.

how can i poster print using my officejet pro 8600plus? my 8500 had this feature.
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View Solution.

Yes, the Officejet 8500 driver works with full capability on the Officejet 8600.
You do not delete the 8600 port, you just right click on the Officejet 8600, select Printer Properties, Ports and just find which port the 8600 is using. After you write this down click Cancel to exit this part. I would suggest you leave the Officejet 8600 driver installed, you can install the version with the Officejet 8500 driver and just select the printer you want at print time.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How do I print standard 6 3/4" standard size envelopes from an hp 8600 officejet pro printer?

How do I print 6 3/4" standard size envelopes from an hp 8600 officejet pro printer. This printer has this size on the tray and has this size listed in the printer set up on the printer, but the drop down boxes from my computer to set up the printer do not have this standard size listed. I keep getting messages on my printer that it is not set for the right size. I have a list of supported envelopes and their numbers for this printer but which one of these other numbers is the same as the 6 3/4" standard size envelope. I have an operating system of windows 7 with an older version of publisher. Everything else prints ok from publisher & the printer, just not the standard size envelopes of 6 3/4".
Please help!
indy-girl

Hi indy-girl,
Welcome to the HP Support Forums! I see you are trying to print 6 3/4" envelopes from your HP Officejet Pro 8600, but keep getting an error 'printer that it is not set for the right size'. After taking a look at the Supported envelopes sizes, the 6 3/4 is not supported. See below:
I was able to take a look at the 8600, the only thing I am seeing listed on the paper tray is Legal/Letter, and the 4x6". I am not seeing the 6 3/4 size.
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
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HP 8600 Officejet Pro print light/dark control

HP 8600 Officejet Pro e-All-in-One
Windows XP
Is there any way to darken the black print on my machine? The copy feature offers this feature but I can't find anything for printing purposes.
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The only option to darken the text is to change the print quality to its highest setting. To do so, please follow the steps listed below.
In the software program you are trying to print from, click File, and then click Print . The Print dialog box will open.
Select your product from the Name drop-down menu, and then click Properties . The Properties dialog box will then open.
Click the Paper/Quality tab.
Under Quality Settings you will be able to increase the print quality.
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8600 Officejet Pro fax redial

I have an 8600 Officejet Pro. Have changed settings in advanced fax setup so that busy redial is off and no answer redial is off, but the crazy thing is, it still redials. How can I stop this? Thanks for any advice.

Hi,
Has anyone responded to this? Any solutions?
I have pulled the power, tried turning it off in the fax wizard and the redials are continuous and driving me mad!
I've hit the "cancel fax" button hundreds of times and can't get to the "set-up" app before it reverts to dialing again.

Win 7 Wireless connection problem to a Officejet Pro 8600 N911a

I have a Win7 64 bit pc that was connected wirelessly to my officejet pro 8600. Recently I lost connection to the printer with the Win7. I can print from my smartphone but not the Win7 PC. I uninstalled all the printer software Then I downloaded and reinstalled the drivers and tried to connect wirelessly it found the printer but it won't install the driver software. It found the IP address but had :3216/ at the end of the IP address? I can print when I connect using a USB setup. A message also stated that the PC and printer are not on the same router. However they are signed in to the same router name and password.

Hello there! Welcome to the forums @Tombi
I read your post about how your Officejet 8600 is not communicating over your network to your Windows 7 computer. I'd suggest checking the guide below and following the steps. If the printer happens to be on another network, these steps will sort it all out and you should be connected by the end!
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
Good luck to you! Let me know the results
R a i n b o w 7000I work on behalf of HP
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Installation problem with HP Officejet Pro Plus 8600 with Windows 8.1

My system recently updated to Windows 8.1 and my HP Officejet Pro Plus 8600 will no longer function with my computers (Dell desktop, Hp laptop). It shows up in control panel, but says the driver is unavailable. I have tried to download the compatible updated driver from the HP site numerous times, but the install always fails. The error message says "failed to add port monitor HP Discovery Port Monitor (HP Officejet Pro 8600). The machines were running Windows 8 before the update and the printer/scanner/copy/fax functions worked fine with the computers. The printer is still recognized in my wireless network and prints from my phone and iPad. I've used the HP uninstall wizard, but there is no program listed for HP 8600 to uninstall. Help!

Hello @yrtxtm ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you are having some issues installing the Officejet 8600 on your windows operating system.
Try running the HP Print and Scan Doctor automated tool and let me know if that fixes the issue. I have seen it fix this issue multiple times. Best of luck.
Click here to download and run the Print and Scan Doctor >>> www.hp.com/go/tools
Look forward to hearing back from you!
I worked for HP.

Webscan problem with HP Officejet Pro 8600 printer and OS Mavericks

I have an iMac with OS 10.9 Mavericks installed and an HP Officejet Pro 8600 Plus N911g printer. I recently downloaded the "HP-Inkjet-SW-OSX-Mavericks_v12.34.37" software update from the HP website but, since installing it, the image preview feature on Webscan now only shows a black screen and I cannot download the scanned image. I have uninstalled the update and reinstalled the old software - "Officejet-Pro-8600_v12.23.0" but the problem persists.
I am not sure if this is an HP problem or a Mavericks bug. Any advice/help would be greatly appreciated

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Problem Connecting HP OfficeJet Pro 8500 a909g to Wireless Router LinkSys EA6300

Hi- Please help. I just got a new computer and am trying to set up my printer wirelessly to connect to my computer. With my old computer, I had it connected via a wired usb connection because I could not get the wireless setup to work. I would like to get the wireless figured out now that I have multiple devices.
I tried to connect my printer (HP OfficeJet Pro 8500 A909g) to my wireless Router (Linksys EA6300), followed the prompts 'Setup -> Network -> Wireless Setup Wizard' on the front pane of the printer. It was unable to find my wireless router. I tried putting in my router name/SSID and WPA password and it still cannot locate the router. I am assuming this is a router setting issue, but I am not sure what to change to get my printer to be able to find the router for the wireless connection. I would really appreciate if someone could help me.

Hi,
To better understand the issue, can the printer see other networks in your area? can your PC see multiple networks or only your router's SSID (in order to deny any issue with the wireless radio of the printer).
As I can see the EA6300 is a dual band router.
The first thing to check is that your router being set to broadcast a wireless signal using the 2.4GHz band, the pritner doe not support the 5.0GHz band and will not see a router configured to broadcast in such a band.
As well I would ensure that you do not have any other device which broadcast the same SSID as your router, as your router more likewly configured to broadcast both 2.4 ang 5.0 GHz bands (As a Dual Band router) I would also ensure that a different SSID being set for each band (e.g. home_24 / home 5)
YOu may contact the router service provider for further assistant with your router configuration, you may also try following its user guide below:
http://downloads.linksys.com/downloads/userguide/1224698309670/EA6300_combo_PDF_En-FrCA.pdf
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Problem with HP Officejet Pro 8500 printer: Ink is vanished without any prints due to cleanups.

Hello everybody,
The printer HP Officejet Pro all-in-one 8500A A910 cleans printheads every time I turn it on. printer was updated with the lastet driver but my yellow,cyan,magenta inks gets vansihed without taking any colour prints.I take only BLACK prints(less than 500) and do scans.
This is worse printer i have ever used. It is using inks while clean up at startup or in between.Frustating thing is that It is using ink even during SCANS. Now, i really doubt the intellegence of designers of hp to such a big BUG.
Please update the driver so that during startup it will ask for SCAN or Print OR Clean the printheads when first print is given and addition to optimise the cleanups.
Hoping to get some solution form HP.

Hi arr_8500,
I understand you have an Officejet 8500 A910 that is running the clean printhead function each time you turn it on. I will do my best to assist you with this.
The reason the printer keeps running the clean printhead function is self maintenance. The printer is detecting an issue, so it will continue to run the clean printhead function until it's not detecting an issue. I would suggest you follow through this Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems to help clean out any ink build up and things like that. I'd also recommend that you manually clean your printheads to remove any build up there as well.
Finally, it's best to have your printer plugged directly to a wall outlet. If it's not already in one, please move it.
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

8600 officejet pro wont shutoff bygreen button on front of machine unplugging doesnt work either

8600 wont shutoff

Good day to you, @TEJOSand welcome to the community!
I hope I can help you
I saw that your Officejet 8600 will not power off, and you've tried unplugging the machine.
My suggestion would be to try a firmware update.
You can try updating the firmware through the front of the printer if you can access the menus and if the printer is on a wireless network. Getting the Latest Firmware and Product Updates
If not, plug in a USB cable to your Windows 8.1 system and download this firmware update: HP Officejet Pro 8600 N911a Firmware
Also, when you reset the printer, and have it unplugged for at least 30 seconds, try holding the power button down for a few seconds to drain any additional power inside of the printer. When plugging the printer back in, plug in the power directly to a power outlet to ensure the unit has full power.
If there is still any problems with powering the unit on or off, please call us!
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I just purchased a HP 8600 OfficeJet Pro, connected it with an USB cable, not responding.

It is an HP OfficeJet Pro 8600,

What operating system? Did you change USB cables? Do not use a USB hub, plug the printer directly into your computer.
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I am employed by HP

Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

Hello everybody,
the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
ink waste (each printheads cleaning process consumes some ink);
too much time (2-3 minutes) to get the printer ready after power on.
I upgraded my printer with the last firmware available on the HP site (firmware ver. DLM1FN1006BR) but the bug is still present.
At this point I ask:
there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
Please don't tell me to leave the printer turned on all the time or that the printheads cleaning at every power on is a normal behavior! Where is then power and ink saving claimed for this printer model?
I hope to receive a solution for this problem. Thanks in advance to everybody will help me!
This question was solved.
View Solution.

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Having network printer connection problems using a Macbook Pro

I hope a "greater mind" can suggest a solution to the following problem:
Up until 2 days ago, I was successfully connected to the network printer at my office using both my Macbook Pro at work and at home (both wirelessly, OS 10.6.8). From yesterday, however, I now only receive the following message when I send a file for printing: "network host (and then its IP address) is busy. Will try again in 10 seconds."
All right, my system admin. advised me to re-install the printer on both computers. I did. In printer set-up, 1) Protocol: Line Printer Daemon - LPD; 2) Address: the IP address of the printer; 3) Queue: secinmac. This is the queue name specifically for Mac use and given to us by the company who installed our network printer; 4) Name: we use the printer's IP address; 5) Location: left blank; 6) Print Using: Generic PCL Laser Printer. Further for 6), in the "installable options" dialog box, I click "Duplexer". Then, finally, I click "ADD". The printer is added.
However, when I try to print a file, I continue to get the "busy" message. The file spools for about 3%, and then the "busy message" appears, and I cannot print. You can imagine how frustrating this is when the problem has arisen from one day to the next! A colleague who also uses a MacBook Pro sent a file to print on the network printer today, and he had no problems! I, however, have no success !
Any ideas that can help me? Thanks, in advance!

Thank you for taking the time to respond.
Yes, I tried this when I was reading a bit of Apple communities history on this matter, and it did not work. I also tried this, and then rebooted my Mac, but to no avail! While I was at the office today, my system admin also logged into our network and tried to get something to print on his Mac, but he now has the same problem as I do.
He gets the "busy message", too !
I'll try to see if I can get a solution from APPLE by going through my support service agreement.....From reading the history on this issue, I would have thought that APPLE would have worked on this to come up with a fix by now...!
Thank you again for your suggestion! Cheers.

Problems using 8600 Officejet Pro

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