Problems Using the iTunes store from AppleTV

Over the last month I've had large problems downloading content from the iTunes store using my AppleTV. For instance 3 weeks ago it took several attempts to rent a movie. Ever since Saturday I've been trying to purchase a season pass for Season 3 of Robot Chicken. Every time it would say "This content is being modified, please try again later." Got that again 10 minutes ago, got fed up and I went and pulled on the iTunes store on my computer and tried and it went right through, just like it should. I wanted to go this route, because if I buy it on AppleTV new episodes will be downloaded to it (I've found a way to download season pass shows I bought on AppleTV to my computer first, but not a way to do the reverse).
More importantly, I've had just numerous problems and errors purchasing content from AppleTV. As iTunes on a computer doesn't have these issues, the only thing I can figure out is that the software still isn't right.
Andy

I posted a similar problem last week about the inability to move past "See All" in Podcasts. What was happening to me was that I would click "See All" and I'd get a message saying the request could not be completed. After getting no response here, I called up an Apple Expert about the problem. When I described the problem, the Expert tried it on her Touch and ran into the same problem. She called up the iTunes folks and reported that there was a problem and they were working on getting it fixed.
A couple of days later, instead of getting the "Your response could not be completed" it went to the default Music section as you describe. They must be working on it, but don't know why it hasn't been fixed yet. The Apple Expert said to call back if the problem persists, but I haven't had the time yet.

Similar Messages

HT201272 You seems not to understand what I mean and what I'm having like problem. I still have my payment recut from October of this year when I bought 9 songs in the iTunes Store from my iPhone 4S. The problem is from all the 9 songs, 7 are still avail

You seems not to understand what I mean and what I'm having like problem. I still have my payment receipt from October of this year when I bought 9 songs in the iTunes Store from my iPhone 4S. The problem is from all the 9 songs I've paid for, only 7 are still available from this list on my iPhone. There is no possibility to download the other 2 without paying for them. I've spoke to the lady from Mississippi on the phone 2 days ago from about 2 hours calling from Belgium but unfortunately she couldn't help me. It's the 3rd time I complain about this. How many time shall I pay for the same songs?? If you can access my music list and my past receipts payment you will be able to find out what I mean. I went back on iTunes I've found the the songs I already downloaded in October that should be on my playlist but if I click on them it will charge me again 0,99 cents. It's been 3 years I've been using the same apple ID with my iPhones. I just wand to get my songs back without having to pay them twice or 3 times

1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2

TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

How do I block this msg from always popping up "iTunes requires Safari 4.0.3 or later to be installed to use the iTunes Store within iTunes. Use Software Update to download and install the latest version of Safari" bc I can't download the latest software?

How do I block this msg from always popping up "iTunes requires Safari 4.0.3 or later to be installed to use the iTunes Store within iTunes. Use Software Update to download and install the latest version of Safari". I cannot download this software bc my lap top is to old. The msg literally pops up everytime I make any moves on itunes and is VERY annoying.

I have a 2006 MacBook with an Mac OS X version 10.5.
In that case, try downloading a Safari 5.0.5 for leopard from the following location:
http://www.apple.com/safari/download/

I have tried everything to connect to the itune store from in itune, I have tried everything from apple support team, no help. I am able to get everything up on my iphone just not from my PC, Anyone else having this problem

last month I begin having problem connecting to the itune store.from my PC, Have had apple support help but that did no good. Itune will not connect. Tried everything from the troubleshooter page but it did not help. It have been 4 month now. Anyone else have any ideals?

many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I really need help from a human being in using the iTunes store. 4 years ago we got an audio book on learning japanese to play on the ipod. Now the iTunes store just wants to sell me apps for the iphone or ipad. I do not have iphone or ipad. I want...

Sheesh! This old man of 70 is really lost in how to use this Apple support community or how to use the iTunes store search. I do not even know what question to ask.
James Gray

Because you stated that you were looking at audiobooks that you could download to the iPod, and talking about apps only being for the iPad and iPhone and none for the iPod. So, even though the source was the iTunes store, you implied that what you were looking for needed to go on the iPod.
Look, we are not Apple here. We are just fellow users of Apple equipment. We volunteer our time here to try to help people out with issues.
The reason I needed to know what model of iPod you have was because you were asking about apps. However, unless you have an iPod Touch, there aren't any apps you can purchase from iTunes for it. And that was what I was trying to establish. Now that we have eliminated the option of apps from the discussion, we can focus on Audiobooks.
As far as Audiobooks go, you can sync any audiobook that your purchase in iTunes to your Nano.
So, as I indicated in the previous post, if you are looking for Audiobooks then go to the iTunes Store, and in the search bar in the top right-hand corner, type in "Learn Spanish Audiobooks". A list of available audiobooks to learn Spanish will display.
Best of luck,
GB

HT201272 I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why can't you purchase an audio book on the Itunes store from an Apple TV?

Apple seems to be moving everything they sell on Itunes to graphics, away from the traditional text based browse function they started with.
I don't think they've done the most effective job on that move on a PC/Mac, it's sometimes easier just to go through the Apple TV and buy from there and let it just sync and transfer to my Itunes library on my PC.
However, I've noticed that you can't purchase an audiobook from an Apple TV, though you can purchase everything else that can play on an Ipod from there.
Audiobooks just don't show up as an option on the Itunes store from an Apple TV, but they do play on your Apple TV if you purchase them from the Itunes store from the PC or Mac you sync or stream from.
Does anyone know if this is a licensing issue, or yet another oops/oversight on Apple's part? Doesn't seem to make sense, Apple has been pushing tighter and tighter integration between the Itunes store and Apple TV, and it's yet another lost revenue stream on Apple's part that I hope they fix.
If you can buy it from the store, you ought to be able to buy it using your apple TV. Period. Makes as much (non)sense as restricting what content you can purchase if you are buying it from an Iphone vs. a PC vs. a Mac. If you sell content on your store that plays on your devices, then sell it, regardless of which device (that you also make and sell) that your customers access your Itunes store from. It's why they make us sync everything back to Itunes on a computer in the first place.
And yes, while it may sound counter-intuitive to listen to an audio book from a device connected to a TV,
I listen to audiobooks from my Apple TV nightly in my bedroom to go to sleep by, streamed via airtunes to the Aux port on my clock radio by my bed, then turn the TV off and snooze. Works extremely well and has for years now. Beats headphones or futzing with external speakers on an Ipod or trudging upstairs to the room I have my PC in to stream an audiobook to airtunes, then back to bed. With Apple TV, it's pick, click, then turn off the tv and the lights. Sure would be nice to buy an audio book that way also.
Any thoughts on why they would restrict you from buying audiobooks from an Apple TV? To me, it's yet another lost revenue opportunity for impulse buys courtesy of Apple.

Send your tv feedback here

TS1717 I can't open iTunes. I'd been experiencing frequent freezes when I was using the iTunes store the past few days. What can I do to open iTunes?

? I can't open iTunes at all. When I hit the icon, it lights up but doesn't engage to open the program. The past few days I'd been experiencing frequent freezes when using the iTunes Store. Any ideas for how to open iTunes?

I would copy over the entire thing if you have room. With iTunes 10.4 though, you can download any previous iTunes purchases you have made in the past with your current iTunes account. While in iTunes, look at the left hand side of your screen and select "Purchases" and look at the bottom right corner of the screen and select "Download Previous Purchases". If you have an iPhone, iPod and/or iPad...you can do the same thing from each device. Nice new feature...just remember that those ripped CDs need a back-up!!! Enjoy...

Cannot connect to the iTunes Store from my home network since I upgraded to ios 6

I own an iPad 2 and recently upgraded to ios 6. Since then, I cannot connect to the iTunes store from my home network. I can navigate any other site and access any other application. I can even reach the iTunes store through My Personal Hotspot and through my office network.
Has anyone experienced something similar? My network carrier is Telmex and I know for sure, they block port 25. Any guess on whether there could be a setting impeding connection?
Help!!!

Hi Nickey,
If you are having difficulty connecting to the iTunes store from your PC there are a number of things you can try to get connected again. Details are available in this article -
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
I see you have already checked to make sure your system and other software is up to date, but there are plenty of ways to continue from there.
Thanks for using Apple Support Communities.
Best,
Brett L

'iTunes requires Safari 4.0.3 or later to use the iTunes store within iTunes'

In iTunes 10.5 on my Mac OS X 10.5.2, this message keeps popping up;
"'iTunes requires Safari 4.0.3 or later to use the iTunes store within iTunes"
This pops up every 5 or so seconds, so its really annoying if im trying to listen to music. There is no 'don't show this message again' option so its really getting on my nerves! The only way to get update Safari is though a software update and I am scared that if I do a software update, my Mac could crash again, like it did the last time and I had to spend €130 to get it fixed!
My question is:
1) should I do a software update and
2) how can I stop this message apart from updating?
Thanks in advance,
Hannah.

I have a 2006 MacBook with an Mac OS X version 10.5.
In that case, try downloading a Safari 5.0.5 for leopard from the following location:
http://www.apple.com/safari/download/

I'm unable to access the Itunes Store from my Windows 8?

I recently recieved a new laptop, operating on Windows 8. {Note: This is my first Windows computer, I transferred over from Mac}. I decided to open up a new Apple ID to get away from my parent's account, so that was all set up pretty easily.
Now, however, i find that I can't access the Itunes store from the Itunes application.
A message, I'm unable to find it now, it no longer appears, instead I get a blank screen instead of the store, read something similar to "not being able to open itunes store, please check your cookies and account details. {sorry if that's too vague, but it definitly had to do with my cookie settings making it unable to open.}
I'm at a loss at what to do next. My account is perfectly set up, but where and how to adjust the cookies so that the itunes store can open?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access. I have installed and uninstalled numerous times.

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.

Nothing happens. iTunes just hangs up every time, saying "Accessing iTunes Store." It does that for a very, very long time, then nothing. Here is what happens when I run diagnostics.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO Lenovo H420
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0015AF9C035D73D0
Current user is not an administrator.
The current local date and time is 2012-09-15 18:28:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
Description: Intel(R) 82579V Gigabit Network Connection
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 15 17:52:30 2012
Lease Expires: Sun Sep 16 17:52:30 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-29 17:37:19.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Brooke, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E******75J
Most Recent Devices Not Currently Connected:
iPod nano (6th Generation) running firmware version 1.2
Serial Number: DC*******DVY
iPhone 4S running firmware version 5.1.1
Serial Number: C8*******TF9
iPad 2 running firmware version 5.1.1
Serial Number: DK*******FHW
**** Device Sync Tests ****
Sync tests completed successfully.
<Edited by Host>

I can't access the itunes store from my ipad mini after the iOS7 update

I can't access the itunes store from my ipad mini after updating the latest iOS7. Does anyone have answers to solving this?

Ive been through various threads on here.
There has been quite a few things said and some people are having luck with.
Reset all your settings works, but only once. when you shut down and open back up same problem.
Ive tried changing how my cookies respond, this doesnt work either.
My app store loads in a second, fastest its ever been.
Ive noticed that when your in settings and click on something eles it takes maybe a second or two before it changes to the next screen something thats never happened on 6
it seems very laggy and slow on somethings and super fast on others
Come on Apple get yer finger out and sort this out soon, its you thats loosing my cash as I cant buy any music!!!
I have an Ipad mini.

I cannot access the itunes store from my new iphone 4s. Why?

I cannot coonect to the itunes store from my new iphone 4S. Why?

Make sure you have entered your Apple ID and password in settings (under Settings -> Store, Apple ID is at the bottom). Enter the ID and password you use to make purchased in the iTunes store and you should then be able to connect to the store using iTunes on your phone.

Problems Using the iTunes store from AppleTV

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