Problems w/ Syncing Palm 755p to Exchange 2003 Server - HELP PLEASE - Sprint

Hi, I used to be able to sync but now I can't (nothing has changed on our server). Only thing different I can think of is I got an updater icon "EAS Updater" and I clicked it and now my Exchange Email stopped syncing to my palm (on my old 700p). However, I just got a new palm (755p) and still having the same problems as the 700p even though I had done numerous hard resets. I have tried doing a hard reset, then set up the Exchange ActiveSync account but still didn't work. I tried syncing my info from Palm Desktop then setting up the Exchange account, still nothing. So I don't think it's the EAS Updater but then again, I may be wrong since nothing has worked.
Weird thing is I gave the Palm Tech person my log in and password and they got onto my server fine (I know I shouldn't have but dang, I've been trying to figure this out for the last 3 wks - have changed password). They used the port 80 as incoming server and nothing under proxy settings. But I tried the same thing and got the error message below. Did it when Palm was on the phone w/ me so even they are not sure what's wrong.
AirSAMStateMachine.c 2214 6 HTTP/1.1 400 Bad Request Date: Fri, 19 Oct 2007 06:44:00 GMT Server: Microsoft-IIS/6.0 MicrosoftOfficeWebS
So I figured I change the incoming server settings to see if I can get it to work that way. When I changed the incoming server setting to port 443 (automatic checks the SSL box) a different error shows (no proxy settings, since we don't use one)
SSL Error: No trusted root Update certificate authority list. AirSAMStateMachine.c 1913 14721
So I went and got the certificate installed using the instructions on the Palm site and when I synced, a different error shows up.
AirSAMStateMachine.c 1913 109
This is getting so frustrating. How is it that 2 different Palm Techs can log on using the info I give them on 2 separate dates but I can't (we are doing the same thing according to them). Palm is saying it's my phone but I just got a new one last night (755p).
Any ideas on what I should do? By the way, I am able to log onto the web so that's not the problem. I have set up my AOL and Yahoo on Versamail and they both sync fine. Exchange ActiveSync won't sync anything, not even my Calendar (even when I did it separately).
I would appreciate any help you can give me. Many Thanks.
Post relates to: Treo 700p (Sprint)
Message Edited by momof5 on 10-19-2007 12:04 AM

We finally solved this problem. We thought the requirment is to have Server 2003 R2 but it turns out also that installing Exchange Server release 2 solves this problems. As soon as Exchange release 2 was ugraded, the initial sync worked and OTA Push was working just fine.

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I have used Connection Doctor and everything looks ok. The Detail window shows this:
******************************** BEGIN OF LOG ********************************
CONNECTED Dec 25 20:37:28.201 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:110 -- socket:0x115c88b70 -- thread:0x115c74d30
CONNECTED Dec 25 20:37:28.216 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
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+OK Microsoft Exchange Server 2003 POP3 server version 6.5.7638.1 (SvrMailAdm.rsta.pucmm) ready.
WROTE Dec 25 20:37:28.656 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:110 -- socket:0x115c88b70 -- thread:0x115c74d30
USER RSTA\sterlingjimenez
READ Dec 25 20:37:28.682 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
220 mail.pucmm.edu.do Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at Fri, 25 Dec 2009 20:38:10 -0400
WROTE Dec 25 20:37:28.695 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
EHLO [10.0.1.33]
READ Dec 25 20:37:29.012 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:110 -- socket:0x115c88b70 -- thread:0x115c74d30
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PASS ***********
READ Dec 25 20:37:29.030 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
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250-TURN
250-SIZE
250-ETRN
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-8bitmime
250-BINARYMIME
250-CHUNKING
250-VRFY
250-X-EXPS GSSAPI NTLM LOGIN
250-X-EXPS=LOGIN
250-AUTH GSSAPI NTLM LOGIN
250-AUTH=LOGIN
250-X-LINK2STATE
250-XEXCH50
250 OK
WROTE Dec 25 20:37:29.036 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
AUTH LOGIN
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WROTE Dec 25 20:37:29.397 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:110 -- socket:0x115c88b70 -- thread:0x115c74d30
QUIT
READ Dec 25 20:37:29.436 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
334 VXNlcm5hbWU6
WROTE Dec 25 20:37:29.447 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
UlNUQVxzdGVybGluZ2ppbWVuZXo=
READ Dec 25 20:37:29.823 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:110 -- socket:0x115c88b70 -- thread:0x115c74d30
+OK Microsoft Exchange Server 2003 POP3 server version 6.5.7638.1 signing off.
READ Dec 25 20:37:29.927 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
334 UGFzc3dvcmQ6
WROTE Dec 25 20:37:29.954 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
READ Dec 25 20:37:30.410 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
235 2.7.0 Authentication successful.
WROTE Dec 25 20:37:30.425 [kCFStreamSocketSecurityLevelNone] -- host:mail.pucmm.edu.do -- port:25 -- socket:0x116e81d40 -- thread:0x116e6f3d0
QUIT
******************************** END OF LOG ********************************
Can Anyone HELP ?
I'm Out of ideas.
Best Regards,
Sterling Jiménez R.

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Problems w/ Syncing Palm 755p to Exchange 2003 Server - HELP PLEASE - Sprint

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