Problems w/ Zen Xtra 3

hello everyone!!!
i'm having trouble with my Zen Xtra... i opened Creative MediaSource Organizer to transfer my mp3's to the Zen Xtra from my Music Library... and it wouldn't let me do it, there is a msg about an error, it would say, "Error: Unable to create file. Restart player and try again." my mp3's are ok, they are not corrupted or anything, it plays into my computer... i restarted the player and its still has same result...
another problem is, i have like 000+ mp3 file stored on the Zen Xtra and i dont know what happened, but i lost everything. i lost every mp3 file... the thing is, i still have my playlist but there's no music stored on it, its all gone... this problem happened before i cant transfer mp3's in the player...
i even reset the player but it still has the same problem, it didnt solved it...
hope u guys could help me.... thank you...

I have a similar problem with my Zen Xtra 40GB, however I did not lose all of my music. I did lose all but one of my playlists however the mp3 files that were on those playlists are still in my music library. I also get the same error message "Error: Unable to create file. Restart player and try again." Is there ANY other way to get around this besides cleaning off my player and losing all of my music? I recently had to clean off my hard dri've and lost 60 gigs worth of files. I don't want to lose another 20 gigs (my player is only half full) of songs. Any help would be GREATLY appreciated. Sorry if I didn't follow the correct procedure by asking a different question than originally posted. I wasn't sure how this works so if need be I'll start a new thread with my question.

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Windows XP driver problem - Nomad Zen Xtra and Zen To

I have both a Nomad Zen Xtra 60GB and a Zen Touch 20GB, both of which were working fine with my Windows XP Pro SP2 computer until a couple of days ago. I had recently put firmware 2.0.03 onto the Zen Xtra, and was using the drag-and-drop method in Windows Explorer to copy loads of albums across to it from my music folder. It seems I might have tried to copy too much over at one go, because eventually the file copying just stopped, and I had to unplug the Zen Xtra from the PC to abandon the copy process. Since then, neither Zen device has been properly recognised by any of my PCs. When I plug the Zen Xtra into?a USB port, Windows brings up the messages: "Found new hardware: Nomad Jukebox Zen Xtra" and "Found new hardware: MTP device", then brings up the Found New Hardware Wizard, even though firmware 2.0.03 is supposed to provide "seamless support with any computer running Microsoft? Windows Media? Player 0 and Windows? XP - no drivers or software needed" (I have WMP0.00.00.4036 installed). The Zen Xtra's display does not show the "docked" icon except when plugged into my laptop (running XP Home Edition)... but even on the laptop Windows still asks for a driver, which it then fails to install properly. When I plug my Zen Touch into my PC, it detects that an MTP device has been connected, but Windows Media Player doesn't list it under the Sync tab, and when I try to install the "Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players", the installer complains that "Setup could not detect any portable device on your system... please ensure that Zen Touch PlaysForSure Firmware is properly installed". The device's firmware version is 2..0, and as I have already said, both this and the Zen Xtra were working fine with my PC up until a couple of days ago. Additionally, the "docked" icon?no longer appears?on the Zen Touch's display when plugged into the PC. I have made the registry change suggested in Creative Knowledge Base Solution ID #9287, and my PC is up-to-date with Windows Hotfixes. I've also tried uninstalling all Creative programs and reinstalling them one at a time, but I can not get my PC to correctly work with the Zen devices anymore. Any suggestions? Also, is there some kind of Factory Reset that I can do to get my Zen Xtra back to an earlier firmware?

I had the same issue. My battery ran down during a sync, then I was unable to sync again.
The Zen is showing up fine in the device manager, but none of the software (Media Player, MediaSource) sees it.
Finally, after a day of trying new drivers, running cleanup, etc. I decided to go into the Zen's recovery menu. To get there, press and hold the Play button and press and hold the reset (use a paperclip) button while powering up.
Once there, select the first option in the menu to Clean up the system. I forgot what it's called and I'm in the middle of a sync now, so can't look.
Worked fine after that. Phew!
If your device is being detected fine, but cannot sync, try that and post here if it fixes it.
Tooner
evokefrank.googlepages.com

Problem Installing Zen Xtra Software Suite HELP

I have a Creative Nomad Jukebox Zen Xtra 40GB and I am trying to load my music onto it. I went to creative's site and installed the driver:
Creative Zen and Jukebox Driver Upgrade version .30.03
After installtion I connect the device for the driver to take effect.
Then the Autoplay feature of XP asked me what I wanted to do.
I selcted Synchronize media files.....using Windows Media Player v0
I got the error that:
Windows Media Player does do not detect any portable device. Connect your portable device, and then try again.
I went back to Creative's website and downloaded:
Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players
The current frmware v2.0.03
I went to install that and I got an error saying that:
Setup could not detect any portable device on your system.
Setup will now install the necessary drivers to enable your device to be detected
I selected OK.
It said Please remove any Zen Xtra devices before the installtion. I did.
Then it said Please reconnect your device for the driver to take effect. I did.
And I still got the Setup could not detect..... error.
Any idea's on what may be causing this? ThanksMessage Edited by dan-lemm200 on 05-27-2006 09:34 PMMessage Edited by dan-lemm200 on 05-27-2006 09:36 PM

Go to the Knowledgebase section and search for article "SID0053". Try the steps mention in it and see if it hel
ps.
Jason

Problems with Zen Xtra 30 gig- SL

Today I installed the newest firmware edition on my player and all has seemingly gone wrong. When I click on the player in my explore window, it first takes FOREVER to show me the file content. We're talking between 3 and 5 minutes. When I try using Creative's organize program, it takes the same amount of time but NO mp3s are shown. I have found that all of my mp3s are not being stored in the "music" folder. They are being stored in the parent folder to this one. When I move them into the music folder, they become visible in Organizer. The problem is that I have around 28gigs and I need an easy way to move them over or to get the player to recognize them where they are at. The player still plays all the songs just fine but it can't seem to find them when I hook it up to my computer. I really don't want to reformat and start over. But why is the player moving so slowly? The only change has been upgrades in both the firmware and the computer side software. Thanks in advance for your help!

I have this problem on my player as well. Its either the way MTP was made, or it could be how Creative programmed the players to recognize what files the player should scan in what directory.
I'm not familiar with Media Source, so I'm not sure if there is a setting available for what directory it transfers music too, perhaps micromouse or SSR might know, or someone else. But I do know that Windows Media Player 0 transfers songs into the correct directory. You can also manually transfer your entire My Music folder using Windows Explorer, or wherever you keep your songs, to your player and it will create the same directories and if it encounters a song which the player cannot read you can choose skip from the message which appears. One thing it doesn't do is check for duplicates so thats up to you to determine if you have any duplicate songs on your computer.

Problems with Zen Xtra 3

While I was listening to music today it cut off randomly and went to the shutdown screen, but it never shutdown and was stuck on that screen. Now everytime i reset the player or remove battery it loads up for 3 secs then goes to shutdown screen and gets stuck again. Any help on fixing this problem will be greatly appreciated.

If you dont mind losing your songs you can format. There's a walk throgh on the first page at the locked floating threads.

Creative is the best I love my totally problem free zen xtra 6

They are the best!!!!!!!!!
Imagine, i get to have a instrumente that teach me a lot of insane prgraming, hours and hours in front of the computer trying to come up with new ideeas how to get the player to work. Its so much fun, i could do it for days.
And how exiting it is when u get a new update, we are all sitting in front of the computer crossing our fingers, yes!!! i shout out, the computer does not regonice the player anymore.. more fun for lucky me...
Its also kinda cool to make bet on how many hours the player will go problem free, (bet with ur friends, u can make a lot of money, i usually go for 5min..)
Fun with the brilliant MediaSource is also included for free. fun game; "where is the nomad".
Also, i like traveling arond with lots of extra stuff, so Thank u very very much for not having a USB charge.. that is so not userfriendly.
But most of all, i love the Nomadexplorer. that sure is a fine pice of software, i hope the rocket engeneers who made it are heros of their home country, no wait, they should be made kings!!! And Creative should be the only company in the world...
Heil the kings of Creative, may u continue to produce all sorts of brilliant stuff for us...
Ohhhh.... I'm so full of love..

Okay...........

Zen Xtra 60 GB: battery goes down too quickly, even when inact

Hello, folks, this is my problem with Zen Xtra 60 GB, which I own for more than a year. A week ago I suddenly noticed that the battery is completely down the other morning, after I played music last night for a few hours on AC. So I plugged it to AC again and - differently from the other people's experiences - it started operating and charging. And I could play the music while charging, and manage the tracks with Nomad Explorer as well. After it charged completely, I unplugged it from AC, played a few more tracks and then shut it down. Next morning battery was down again. So I kept experimenting a few days in a row: charged it completely, played a few tracks, shut it down... and next morning all from the beginning again. I also tried continuous playing on battery, after it was fully charged - the playing time is also decreased.
I guess, my battery is damaged (or some settings on my player are wrong? - which seems unlikely to me). So how can I get the battery replacement? Or can I use some other type of battery? If so, what should I know when choosing the other battery?
Many thanks,
jetlag

SSR, your advice was helpful - I was able to access rescue mode. Before that, I thought of this operation as of "press C while holding Ctrl..." - I always released play/stop button after sticking the reset button, but still too quickly, and then player started in normal mode. It appears, that one should not release play/stop still for a few seconds - until the rescue menu appears. Maybe it would be good to emphasize this moment (not releasing too quickly play/stop after sticking reset) in Catherina's instructions about accessing rescue mode?
But this did not solve my problem!
I charged the battery fully, upgraded the firmware to the latest, and did cleanup. The player rebuilt my library. I played two tracks and turned the player off. After 2 hours, turned it on - battery was drained off again.
Then I charged the battery again, removed the battery and put aside. After 24 hours reseated battery, turned the player on - the battery proudly showed all three bars! Then played one track and turned the player off, and after 3 hours turned on. The battery remained with one bar only. And after 8 hours, it was, of course, empty...
So oh, what can I do? My player is more than one year, so out of warranty. And have no idea, who could repair it here in Lithuania, anyway.
Should I buy Xtra with 30 Gb (cheapest option), and then do harddisc transplantation, to save my 35 Gb of music? (Don't tell me about backups - almost all my music is also on CDs, or on my PC - it just was too long and tedious process, to upload all that to the player, and then rename and organize tracks there...)

Zen Xtra Function Proble

Hi,I order a Creative>Zen Xtra>30GB Nomad Jukebox a week ago. I have few question: How come the time that I set on the MP3, and below it is an alarm, I tried setting the
time on it and until that time I don't see a sound goes off in my MP3 or anything happen
while I listen to music or not.Another is Car Mode, What does that do? I don't see any differences while it's off or on.
Can anyone help me?
Thanks

Now I understand about car mode...thanks
But...about the alarm in the zen xtra, lets put this as an example, I set my current time to be :25 am, and below the time, it have a bell [not acti've], and near that bell is another time [ which means that it's an alarm] so I set it to be :30 am, with a ring bell now acti've. So when the time is up while listening to music or not [the player is still on]. It still doesn't make a ring or anything happen. I think that is problem with Zen Xtra 30GB...
Unless someone have a solution about this.:robotmad:

Zen Xtra no memo

I have a big problem, my zen xtra player says that i dont have any memory left, i hade it full befor, and it worked ok, but then i erased all musik, after that it says that i only have 300Mb free memory but i dont have any mp3 song in it! Please help me! i cant li've witout my zen xtra!! please

ppanov wrote:
I have a big problem, my zen xtra player says that i dont have any memory left, i hade it full befor, and it worked ok, but then i erased all musik, after that it says that i only have 300Mb free memory but i dont have any mp3 song in it! Please help me! i cant li've witout my zen xtra!! please
Hi I'm not up-to-date on this player, lol but I bet this is it, if your player has extra space saved for your Revovable Disk it will barly have any space left ofr songs. (i don't know if your Zen Xtra has the Removable disk) But I do hope this hel
ps.
~Derek
Message Edited by Allsims on 04-20-2005 08:23 AM

Zen Xtra Code 10 problem

I have a 60gb Nomad Jukebox Zen Xtra (not sure what order those words belong in ). I'm running Windows 7 64 bit. Last week this worked fine, plug it in, navigate it like I would a harddri've.
Now I plug it in and it tells me that it's an MTP device and it can't start (the Code 0 error). I try to install drivers, and none of the drivers I download are acceptable to it. It doesn't show up in Media Player or anywhere else I can find. Uninstalling it just ends up having it do the same thing.
Help!

Have the exact same problem - both Creative MediaSource and XP Pro (SP2) do not recognise my Zen Xtra. Talked w/ a knowledgeable guy from Creative support today and he had me download a new driver (2.0.00) but it didn't change anything. He suggested a reformat, but I'm not willing to risk the possibility of reformating and having an empty player I can't access, so for now I will have to li've w/ the music already in the player. It appears Creative has some issues they are unwilling to address.
And for the record, Creative's email support has stopped responding to my inquiries. They've said try the recovery tool, then said no don't do that. It turns out the recovery tool is NOT for the Zen Xtra. The email support people don't know the products they are attempting to support. Worthless!

Zen Xtra problem with MUSICMATCH

Hey everyone!
Just got a Zen Xtra 40g and it seems to be great EXCEPT<EM> </EM>I can not get it to work with my Musicmatch. When I plug it in and start my MMJB it seems to be working but when I try to transfer songs or "snyc" my library it says "Device reported an error" Anyone else have this problem? The software that is provided ( Mediasource) with the player SUCKS! Doesnt work at all....any help?

Kidego7
Try updating your Microsoft Data Access Components (MDAC) from Microsoft website. The filename name is MDAC_TYP.EXE.
If the difficulty persists, you can uninstall MediaSource via Add/Remove Programs Wizard in Control Panel, delete the MediaSource folder in C:\Program Files\Creative.
After which, download the latest MediaSource for your Jukebox from www.nomadworld.com.
Here is what you will need to do to update your Jukebox:
) Go to www.nomadworld.com and select downloads and drivers.
2) From the next page select "Creative Nomad Jukebox Zen Xtra" and your version of Windows
3) On the next page you will need to download three files:
) Creative NOMAD? Jukebox Driver Update version .23.00
2) Creative MediaSource Software Update version 2.03.29
3) NOMAD Jukebox Pack (version .0.8) for Creative MediaSource
4) Install the driver first, after which, connect the player to the computer.
5) After the driver had successfully been installed, install the MediaSource application follow by the Nomad Jukebox Pack.
Jason

Zen Xtra Battery Problem - won't recha

Although I'm pretty sure I need a new battery, and that I have myself to blame, I just wanted to see if there was anything else I could do before spending $50 to buy a new battery. I am unable to turn on my Zen Xtra, unless I have it plugged into the power adaptor. When it is plugged in, it turns on, but the battery charging indicator at the bottom left does not appear; instead, a symbol of a power cord shows up. I take this to mean that the battery is broken and is incapable of being recharged, probably a result of not using the player for about a month and having the battery completely uncharged during this time. Is there anything I can do to fix this problem, or do I just have to bite the bullet and buy a new battery?

I had the same problem. Bought the Zen to deploy to Afghanistan, came home and couldn't find the charger, so like a dummy I listened to it until it ran out. Then I found the charger and all I could see was the power cord symbol - not the charging lightning bolt. I left it plugged in all night and it still shut right off when I unplugged it. I tried unplugging it and replugging it to "jumpstart' the battery but no luck. I tried to update the firmware but it wouldn't let me - said I needed to have a battery in. So I went to Batteries Plus and got a Nuon replacement for $30, put it in and saw the same power cord symbol and same shut down after I unplugged it. That's when I found this forum and was getting ready to try the "reformat" method posted above. I figured why not try it with my original battery so I put that one back in while the machine was plugged in and voila, I got the charging symbol!
So I guess the Zen needed to "get back in the charging mode" with a 'not-completely-dead' battery for it to wake up its original battery. Now I am going to return my replacement battery.
I just checked it by unplugging it while it is charging and it holds a charge (it had one bar after 5 mins of charging).
By the way, you can get to the Recovery Menu by just holding play when you turn it on (no need to press the reset button).

Zen Xtra Problem, Need H

I can't get my Zen Xtra to turn on except when I've got it plugged into the AC Adapter. When it's on, it always has the icon saying that it's on AC power, and that it's not charging. With the battery in, or with the battery out, it runs the same way.
The battery should not be dead, it's not been used really all that much, and it's only 6 months old. Is my problem likely a big one? I'm really worried that this thing is not going to work at all anymore, anyone have any idea of what could be wrong?

You can try the advice here in the Zen FAQ at Nomadness.net, at your OWN RISK.

UK Zen Xtra has a problem, out of warrenty...Where is best to get it fix

Hi all!
Bit of a problem, My 30gb Zen Xtra (4 months old, so out of warrenty) has developed a problem with the skip-forward button, I think it's the fact that I have it on "Play any Track" so often and skip forward, gradually broken the button somehow.....
I think it's a fairly simple repair, as the rest of the player works perfectly well and all that would be required (I think) is to remove all the casing, re-align or replace the button and ta-dah!
But who will do it's Will any decent electrical shop have the know-how? Or do Creative have specific partners who are specialised in repairing ZEN players?
Any help from you guys would be very much appreciated, thank you!
David

Only Creative repair their players. You can arrange a repair by contacting support (click the Support > Contact Customer Support link on this page).

Creative Zen Xtra Firmware Upgrade Problems v1

While trying to upgrade the firmware on my Creative Nomad Jukebox Zen Xtra, there was a problem with the upgrade. I'm now stuck in rescue mode v.3. When I plug the MP3 player into the computer, Windows will recognize it and asks me what to do. I exit that window and try to run the firmware update again. The firmware program tells me "Your player is not connected, please connect your player."? there are 2 options "Upgrade" and "close". Upgrade is greyed out, but close is clickable. I've tried
1. clean up,
2. format all,
3. reload OS and
4. Reboot.
None of those options seems to do me any good. I've uninstalled all the Creative software from my computer, but still no luck. Please help me. I'm doing my best to avoid having to go buy an iPod, but if I can't get my Creative Mp3 player to work, I guess I will have to. I have spent a lot of money between cables, the docking station and the leather case. I'd hate for all this to be wasted, so please help me.
I've tried to "reload the OS" and then clicked on the language the moment the Player told me to start the update. Someone please shed some light on this for me. I've tried email Customer Support. I've searched Google. I've put my best skills on it and of course I've scoured this website to no prevail. Someone help me out.

READ ALL BEFORE PROCEEDING You do need to install the driver. http://support.creative.com/Products...e=MP3+Players# When you get to the page for your player bottom left the manual selection choose Xp & clik submit the driver should be the first one version 2.0.00 .After the driver is installed when you plug in the player check in device manager to see that it shows up there Start>Control Panel> System>Hardware>Device Manager look under Portable Devices or for the name of the player. Use a rear USB Port to assure a good connection. Then run the firmware file on the computer ,choose reload firmware or Os on the player,choose language when player asks for update(the pop-up from windows indicating that it "sees" the device DO NOT CLOSE IT.)

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