Problems watching 3d on Envy 17 3d

Question

I bought a new Envy 17 3d laptop on December 31, 2011, and have yet to get the 3d feature to work with the pre-loaded sample movie clips, or with BlueRay 3d movies. I downloaded free TriDef software after reading a blog that said new HP Envy 17 3d laptop purchasers could get the TriDef software for free.  The TriDef software has a feature allowing 3d viewing of Google Maps that worked once, but now I can't get it to work either.  The Envy 17 3d User Manual was of no help and it does not describe any troubleshooting suggestions.  I've tried turning off the overhead lights, changing the refresh rate from 96 to 120 and back again, switching the left-eye right-eye feature, changing the display resolution, etc., etc. . . . When the 3d glasses do seem to be working, the oscillation rate of the lenses is so obvious as to be annoying.  Nothing works, there's no consistency, and I've found that hooking up an external monitor shuts down the 3d features completely even if you don't try to watch a BlueRay 3d movie or 3d clip on anything but the laptop monitor.  I've tried talking to two HP technicians on the telephone, and all they can do is reference the useless Envy 17 3d user manual. HELP! Has anyone had these problems, and are there solutions?

Answer 1

 Hello again Long_Live_HP.
No, I did not mean that at all.  As a matter of fact your notebook's Software and Driver's page has downloads for Windows 8.  This means the notebook is supported and the hardware should all work fine.  However, what I didn't see was a version of Cyberlink's DVD application (which is what actually has the 3D support) for Windows 8.  This likely just means Cyberlink has not produced the product yet.  So, I was just wondering where you got the Cyberlink application to install.  Did you install the Windows 7 version?  If so, some features might not work because Cyberlink originally designed the program for use in another operating system.
If you did not install the Windows 7 version of the application please link to me to the version which you did install.  This may be helpful for determining why your 3D isn't working.
As far as the Proximity Sensor you are probably just missing drivers.  That was the reason for running HP Support Assistant.  However, if it won't allow you to check for updates then you'll need to try a different method.  I want you to provide Hardware IDs for the devices.  Try the following.
Press the Windows+X key combination.  This opens the Context Menu.
Select Device Manager.
Expand every section.
Locate any devices named "Unknown Device," "Other Device," or which have a yellow exclamation point by the name.
Right click on each of these devices. 
Select Properties.
Navigate to the Details tab.
Select "Hardware Ids" from the drop-down menu.
Post these here.
Have a great day.
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.