Problems watching strobe media videos on android handset

I use strobe media playback to play videos on a website I run. Usually members have no problems, but one user said he couldn't watch the videos on his htc mobile - just gets the black screen. I checked on a friends htc mobile and was getting the same problem. Can simply just see a black box where video should be, nothing else.
Would anyone know how this can be resolved, so that strobemedia playback videos can be viewed on android mobile? Or what the problem might be?
Thanks

Hi,
can you share a link to a video asset for debugging purposes?

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In a message dated 8/7/2013 4:21:47 A.M. Eastern Daylight Time,
[email protected] writes:
Re: Problems watching Adobe tutorial videos
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