Problems with 1.0.7 OS upgrade, can't file support claim, they want me to PAY! for support now! I can't believe this!

 After this 1.0.7 OS upgrade yesterday my PB still will not open TXT or HTM file attachments, Bridge files will not recognize MUSIC or VIDEO files on the PB or my PHONE. I have previously filed a support claim about this to get it corrected and each time RIM ends up sending me a link to a page saying these files are not supported. Well, I went to support to file another claim about the above problem and I get the following message!
Unfortunately, your BlackBerry® PlayBook tablet does not qualify for Complimentary Support. You can, however get assistance using incident based support from Research In Motion. With BlackBerry® Incident Based Support, you can receive support from the BlackBerry Technical Support team by providing your credit card information (American Express, MasterCard, Visa) before your support issue is addressed.
I received my PB 92 days ago and they still have not fixed it and they want me to PAY! I can't believe this!

That is simply incorrect. Contact your country's Blackberry Playbook Tech Support and give them your playbook PIN or serial number. They will be able to help you, because the 90 day period is being extended, for free. If the agent somehow tells you you have to pay, demand to speak to a supervisor.

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