Problems with 17" 2011 MBP optibay sata speeds for SSD.

I have a 17" early 2011 MBP. I noticed that the optibay SATA is only 3GB/S. Since I need to set up an internal RAID with SSD (SATA III 6Gb/S), and newer versions are now supporting this (I was under the impression that my earlier one would too), what are my options to get the optibay to work at the proper speed? Do I need to replace the MBP? Are there fixes that can be done by Apple repair?
I need this for a number of on site video editing jobs that I need to complete over the next four months. without the RAID set up, i don't see how I can do this. I am also in process of getting the new thunderbolt RAID for in the office.
Can anyone give me advice on how to address this issue? I can swap the system as long as I can pull the current disk drive (and replace with the one that was delivered with the system), if that is what I need to do.
Many thanks in advance.

Hi David,
What little I know about this for sure is that there are at least 2 different optical drive interfaces for the 2011 17" MBP.
I bet you can guess the difference; iirc correctly, the ones that shipped early on have the SATA II interface, while later/current ones have the SATA III. You can check yours in System Profiler, but again, I bet you know already. Again, iirc, the early ones cannot be updated to run at SATA III/6Gbps.
I don't know any of the above with 100% certainty, so I would continue looking/asking, but if it is correct, that means you'd need a new MBP (and need to make sure it's newer stock; what the cutoff is, I have no idea). fwiw

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Problems with Late 2011 MBP (catalog corrupt, won't boot from USB/CD)

Hello,
I have had some problems with my Late 2011 MBP running OSX 10.8.x (latest update)
I was using Safari when suddenly my screen froze. It has happened a couple of times before but it usually is either: 1.) a black screen for 5 seconds while nothing works responds and then it continues work like nothing happened, or 2.) just a freeze for a moment which goes away within a few seconds. I have visited the official service and they found nothing wrong with my laptop and said that it may have been just random occurrence. This time it froze and as I waited the fans went crazy and had no other option but to shut down from the power button. Later, when I wanted to boot up, it gets to the Apple logo, the circle spins and the small bar below appears and after a second or two, it disappears and then the computer shuts down. I went to recovery mode and used disk utility to verify and repair the problem (which only works to find out the problem, not to fix it, thanks anyway apple) Heres what it showed:
Verifying volume “nihil”
Checking file systemChecking Journaled HFS Plus volume.
Checking extents overflow file.
Checking catalog file.
Keys out of order
Invalid extent entry
Incorrect size for file .mdworker_2013-07-21-081г41_эartin-RichaѲds-эacBѯok-ѐro.crash.plist
(It should be 0 instead of 4398046511104)
Illegal name
Invalid extent entry
Invalid extent entry
Incorrect size for file .mdworker_2013-07-22-б20303_MartiѮ-RiѣharѤs-MѡcBoѯk-Pro.crash.plist
(It should be 0 instead of 67108864)
File has incorrect number of links (id = 60851670)
(It should be 1 instead of 67108865)
Invalid extent entry
Invalid extent entry
Incorrect block count for file .mdworker_2013-08-04-145002_Martin-Richards-MacBook-Pro.crash.plist
(It should be 0 instead of 1024)
Invalid extent entry
Invalid extent entry
Incorrect size for file .opendirectoryd_201г-08-04-б516а5_MѡrtiѮ-Riѣhards-MacBook-Pro.crash.plist
(It should be 0 instead of 67108864)
File has incorrect number of links (id = 66286495)
(It should be 1 instead of 67108865)
Invalid catalog record type
The volume nihil could not be verified completely.
Error: This disk needs to be repaired. Click Repair Disk.
Verify and Repair volume “nihil”
Checking file systemChecking Journaled HFS Plus volume.
Checking extents overflow file.
Checking catalog file.
Keys out of order
Invalid extent entry
Incorrect size for file .mdworker_2013-07-21-081г41_эartin-RichaѲds-эacBѯok-ѐro.crash.plist
(It should be 0 instead of 4398046511104)
Illegal name
Invalid extent entry
Invalid extent entry
Incorrect size for file .mdworker_2013-07-22-б20303_MartiѮ-RiѣharѤs-MѡcBoѯk-Pro.crash.plist
(It should be 0 instead of 67108864)
File has incorrect number of links (id = 60851670)
(It should be 1 instead of 67108865)
Invalid extent entry
Invalid extent entry
Incorrect block count for file .mdworker_2013-08-04-145002_Martin-Richards-MacBook-Pro.crash.plist
(It should be 0 instead of 1024)
Invalid extent entry
Invalid extent entry
Incorrect size for file .opendirectoryd_201г-08-04-б516а5_MѡrtiѮ-Riѣhards-MacBook-Pro.crash.plist
(It should be 0 instead of 67108864)
File has incorrect number of links (id = 66286495)
(It should be 1 instead of 67108865)
Invalid catalog record type
The volume nihil could not be verified completely.
Volume repair complete.Updating boot support partitions for the volume as required.Error: Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.
I tried to boot DiskWarrior from a USB and a CD, after pushing enter in the bootable device's screen, I get a continuous loop of 3 beeps and I can't boot from either of the mediums.
I also tried the Single-user mode (Command-s when booting) and the /sbin/fsck -fy said that my HD is not completely verifiable. Also, 3/4 of the files mentioned in disk utility are also mentioned in this process, with errors as forrows: keys out of order, invalid index key, invalid extent entries (7 times), incorrect block counts, number of links and incorrect sizes for the foretold files and invalid catalog record type.
The reason why I'm not doing a clean install is that the last few days I've been in the process of deleting unnecessary items on my laptop so I could make a back-up (as for some reason, Time Machine is awfully slow and a new 600 gb backup would take and enormous amount of time, but that's a problem for another day) and as I had not yet reached the backing up part, my data is locked on this (possibly) corrupt HD. How should I advance and what steps should I take?
My first and most important mission would be to get back into my OS to make a back-up. Then I'd deal with the "not being able to boot form USB nor CD" and the TM problem.
Thank you all in advance,
Martin

Before you even start, consider that there may be no Windows 7 driver support for some of the hardware in your laptop. You won't know which hardware devices and functions are unsupported until you find out the hard way. In some cases, a driver conflict could cripple your computer.
Like most OEMS, Toshiba pre-installs Windows 8 to boot with EFI on a GPT hard drive. Your Windows 7 install disc, on the other hand, most likely boots with a BIOS from an MBR. Therefore, your Windows 7 disc will not boot your computer.
You would need to start by performing a low-level format of your hard drive. This completely erases the disc and its metadata. Then you could boot from your Windows installation disc and try to install Windows 7. How successful you will be depends on driver support.
All things considered, you should stay with Windows 8. Next time, more research before you buy.

Which kind of SSD hard discs do support with earlier 2011 MBP ?

Which kind of SSD hard discs do support with earlier 2011 MBP ?
I'm using 15 inch earlier 2011 MBP. I would like to replace hard disc to a new SSD hard disc to improve performance. But I don't know which kind of SSD works fine for it. Does anyone work fine? Could you give me some successful experience? Thanks a lot.
BTW, Can I use SATA3 SSD? And any problems here?
Thanks a lot!

is it a hard questions?

Problem with my touch screen. It works for 1 or 2 minutes and then it doesn't work for 2 or 3 minutes !!

hi everybody
I have a problem with my touch screen. It works for 1 or 2 minutes and then it stops working for 2 or 3 minutes, this is a loop ! if I don't use for a couple of hours it will work more, about 15 minutes and then stops working !!! whats wrong with may iphone, which part is damaged ?:(
( when touch screen stops working, all keys work correctly, home key & others )
please help me

oh
finally problem solved
the finger touch part was damaged, they replaced it with a new one and now I have my iphone 4g as it was at first, brilliant like always

HT2493 I have a problem with the 3rd step of the Guide for personalizing icons

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Thanks guys! I was expecting to se a window when it was even easier!:P
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I am having problems with my new ipad that i got for Christmas today, i don't get free wi-fi at my home and it said if the wi-fi is not available, connect to itunes. i have done that and it didnt help me. mind helping me out?

i am having problems with my new ipad that i got for Christmas today, i don't get free wi-fi at my home and it said if the wi-fi is not available, connect to itunes. i have done that and it didnt help me. mind helping me out?

Further info - I changed my security settings to allow apps from anywhere, and again tried to install. I again got an error message
that the update failed to install, and to contact Customer Support.

Why is itunes saying "there is a problem with this installer package. a program required for this install to complete could not be run. contact your support personnel or package vendor."

why is itunes saying "there is a problem with this installer package. a program required for this install to complete could not be run. contact your support personnel or package vendor."

Go to START > ALL PROGRAMS > Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you can't find ASU, go to Control Panel:
XP - Add n Remove Programs
Win7/Vista - Programs n Features
Highlight ASU, click change then Repair.

Why can't I receive help with my problems with Match? A service I pay for??

Why can't I receive help with my problems with Match? A service I pay for??

Hi,
THis is a user help forum. If you tell us what your issues are, maybe someone can offer advice. Otherwise, read this https://www.apple.com/uk/support/itunes/itunes-match/
JIm

I downloaded Firefox 7 and when I click on the browser icon nothing happens, the browser does not load on desktop.I had no problems with Firefox 4 I had been using for several years and liked very much

I downloaded Firefox 7 and when I click on the browser icon nothing happens, the browser does not load on desktop.I had no problems with Firefox 4 I had been using for several years and liked very much

Most people have no problems with installing firefox as an upgrade, but there are quite a few things that can cause problems. Please have a look at the articles
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* [[firefox will not start]]
* [[firefox does not work]]
Post back after you read them and say what you tried. Have you ensured you used an admin account, possibly needing to check the UAC setting, and that security software is not blocking the changes. You should certainly try starting in firefox's [[safe mode]] either from a menu/icon option or by holding the shift key as you attempt to run firefox.
Is the browser icon you see on the desktop, and a firefox icon ?

What is the best way to run dual monitors with a 2011 MBP?

I have a 2011 MBP and i want to run dual 1920x1080 monitors. what is the best way to accomplish this? i also have a PC attached to the monitors with the DVI connection (but would be willing to change this to the analog, if necessary). so i have teh analog and HDMI connections available on the backs of the monitors.
what i would like to do is hook the MBP through the HDMI if possible and then i would just be able to change inputs on the monitors depending in which computer i want to use (PC or MBP).
any ideas would be greatly appreciated. thanks.

csb814 wrote:
I have a MacBookPro 17" 1.5 GHz running OS 10.5.7 with 1.5 GB Ram and would like to load Windows XP SSP2 so I can run several specific windows programs that are not Mac supported without a dualcore system.
Ok, you either own a MacBook Pro with an Intel Processor, or a PowerBook with a PowerPC Processor.
If your stated speed is correct, then you own a PowerBook, which will not run Windows natively. development & sales for Virtual PC has ceased. The only emulator still around, I think, is iEmulator & is terribly slow on G4s.
Boot Camp does not work on PowerPC Macs.
Please correct your signature & descriptions so we can identify the correct machine. Thanks!

Unable to use any Apple Cinema Displays with unplugged 2011 MBP

My older MBPs have worked with Apple Cinema Displays (I currently have a few year old one and a 2011 27" ACD) while unplugged. My new 15" MBP however needs to remain plugged in to allow waking (or prevent sleeping) when hooked up to the display in clamshell mode (computer is closed). Is this a bug, a problem with my configuration, or just the way it is?
Thanks for any replies.
Jeff

Jeff,
if you want your settings to be the same plugged in while not plugged in, you'll need to do so in energy saver preferences in system preferences.
once there, you can tell your computer how to act when on battery power or when plugged in. This means telling it to not sleep even when not plugged in, or visa versa.
if you're talking about using your MBP closed while using the ACD, all you need to do is close it, and move your mouse around. it'll wake up but your ACD will become the main display with your dock and toolbar.

Problem with JMicron 2x 3.5" SATA HD enclosure - JBOD

I bought the IcyBox 2x 3.5" SATA to USB enclosure and Arch does not detect 2nd drive. This enclosure supports SATA II hard disks with only JBOD.
dmesg gives this:
usb 2-2: USB disconnect, address 34
usb 2-2: new high speed USB device using ehci_hcd and address 35
usb 2-2: device descriptor read/64, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 8
usb 5-2: device descriptor read/64, error -110
usb 5-2: device descriptor read/64, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 9
usb 5-2: device descriptor read/64, error -110
usb 5-2: device descriptor read/64, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 10
usb 5-2: device descriptor read/8, error -110
usb 5-2: device descriptor read/8, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 11
usb 5-2: device descriptor read/8, error -110
usb 5-2: device descriptor read/8, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 36
usb 2-2: device descriptor read/64, error -110
usb 2-2: device descriptor read/64, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 37
usb 2-2: new high speed USB device using ehci_hcd and address 38
usb 2-2: device descriptor read/64, error -110
usb 2-2: device descriptor read/64, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 39
usb 2-2: device descriptor read/64, error -110
usb 2-2: device descriptor read/64, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 40
usb 2-2: device descriptor read/8, error -110
usb 2-2: device descriptor read/8, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 41
usb 2-2: device descriptor read/8, error -110
usb 2-2: device descriptor read/8, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 12
usb 5-2: device descriptor read/64, error -110
usb 5-2: device descriptor read/64, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 13
usb 5-2: device descriptor read/64, error -110
usb 5-2: device descriptor read/64, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 14
usb 5-2: device descriptor read/8, error -110
usb 5-2: device descriptor read/8, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 15
usb 5-2: device descriptor read/8, error -110
usb 5-2: device descriptor read/8, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 42
usb 2-2: device descriptor read/64, error -110
usb 2-2: device descriptor read/64, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 43
usb 2-2: device descriptor read/64, error -110
usb 2-2: device descriptor read/64, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 44
usb 2-2: device descriptor read/8, error -110
usb 2-2: device descriptor read/8, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 45
usb 2-2: device descriptor read/8, error -110
usb 2-2: device descriptor read/8, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 16
usb 5-2: device descriptor read/64, error -110
usb 5-2: device descriptor read/64, error -110
usb 5-2: new full speed USB device using uhci_hcd and address 17
usb 2-2: new high speed USB device using ehci_hcd and address 46
usb 2-2: device descriptor read/64, error -110
usb 2-2: new high speed USB device using ehci_hcd and address 47
usb 2-2: device descriptor read/64, error -110
usb 1-3: new high speed USB device using ehci_hcd and address 9
usb 1-3: configuration #1 chosen from 1 choice
usblp0: USB Bidirectional printer dev 9 if 0 alt 0 proto 2 vid 0x04A9 pid 0x10CA
usblp0: removed
usb 1-3: USB disconnect, address 9
usb 1-3: new high speed USB device using ehci_hcd and address 10
usb 1-3: configuration #1 chosen from 1 choice
usblp0: USB Bidirectional printer dev 10 if 0 alt 0 proto 2 vid 0x04A9 pid 0x10CA
usblp0: removed
usb 1-3: USB disconnect, address 10
usb 1-3: new high speed USB device using ehci_hcd and address 11
usb 1-3: configuration #1 chosen from 1 choice
usblp0: USB Bidirectional printer dev 11 if 0 alt 0 proto 2 vid 0x04A9 pid 0x10CA
usblp0: removed
usb 1-3: USB disconnect, address 11
usb 2-1: USB disconnect, address 17
usb 2-1: new high speed USB device using ehci_hcd and address 48
usb 2-1: configuration #1 chosen from 1 choice
usb-storage: device found at 48
usb-storage: waiting for device to settle before scanning
usb-storage: device scan complete
usb 2-2: new high speed USB device using ehci_hcd and address 49
usb 2-2: configuration #1 chosen from 1 choice
usb-storage: device found at 49
usb-storage: waiting for device to settle before scanning
usb-storage: device scan complete
usb 2-2: USB disconnect, address 49
usb 2-2: new high speed USB device using ehci_hcd and address 50
usb 2-2: configuration #1 chosen from 1 choice
usb-storage: device found at 50
usb-storage: waiting for device to settle before scanning
usb-storage: device scan complete
usb 2-2: USB disconnect, address 50
usb 2-2: new high speed USB device using ehci_hcd and address 51
usb 2-2: configuration #1 chosen from 1 choice
usb-storage: device found at 51
usb-storage: waiting for device to settle before scanning
usb-storage: device scan complete
usb 1-3: new high speed USB device using ehci_hcd and address 12
usb 1-3: configuration #1 chosen from 1 choice
usb-storage: device found at 12
usb-storage: waiting for device to settle before scanning
usb-storage: device scan complete
usb 1-3: USB disconnect, address 12
usb 1-3: new high speed USB device using ehci_hcd and address 13
usb 1-3: configuration #1 chosen from 1 choice
usb-storage: device found at 13
usb-storage: waiting for device to settle before scanning
usb-storage: device scan complete
usb 1-3: USB disconnect, address 13
usb 1-3: new high speed USB device using ehci_hcd and address 14
usb 1-3: configuration #1 chosen from 1 choice
usb-storage: device found at 14
usb-storage: waiting for device to settle before scanning
usb-storage: device scan complete
usb 1-3: USB disconnect, address 14
usb 2-2: USB disconnect, address 51
usb 2-2: new high speed USB device using ehci_hcd and address 52
usb 2-2: configuration #1 chosen from 1 choice
usb-storage: device found at 52
usb-storage: waiting for device to settle before scanning
usb 2-2: USB disconnect, address 52
usb 2-2: new high speed USB device using ehci_hcd and address 53
usb 2-2: configuration #1 chosen from 1 choice
usb-storage: device found at 53
usb-storage: waiting for device to settle before scanning
usb-storage: device scan complete
lsusb
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 003: ID 03f0:171d Hewlett-Packard Wireless (Bluetooth + WLAN) Interface [Integrated Module]
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 053: ID 152d:2336 JMicron Technology Corp. / JMicron USA Technology Corp. Hard Disk Drive
Bus 002 Device 048: ID 1058:1100 Western Digital Technologies, Inc.
Bus 002 Device 002: ID 064e:a101 Suyin Corp. Acer CrystalEye Webcam
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
I don't know how to get access to the second drive. It's on and works if swaped with the 1st one.
As I know JMicron was or still is troublesome for Linux users.
Last edited by Kardell (2010-02-15 01:24:31)

I suspect a problem with SATA II incompatibility between these two hard drives.
The manual said that in the rare circumstances there is a requirement to downgrade SATA II hard drives to operate in SATA (150) mode. In both cases I have to use DOS applications to achieve this, but I cannot get access to these hard drives when they are inside enclosure connected via USB.
Can someone share some experience about enclosures? Is it the true reaction of the confused SATA controller to disable the second hard drive by default when such incompatibility occurs?
As you can see lsusb displays this usb connection named by its controller not by the mounted hard drive itself in this case Samsung or Hitachi one.

Problems with Finder on MBP 2014 with os x 10.10

Hello guys,
i have a problem with my macbook pro 13" from 2014 mid.
Sometimes the finder does not show the files in any folders.
I open the folder 2 times before i can see some files in the folder.
When i see the files, i can not scroll and the font of the files is fat.
I install os x 10.10 again, same Problem. Still reset the PRAM also, without any solution.
Can somebody help me?
Thx

Your videos show the Finder in icon view mode, not cover flow. I think this is a bug, but I don't know what triggers it. I've seen one other report like yours.
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 461455494 3627668074 1083382502 1274181950 1855907737 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 3301885676 891055588 998894468 695903914 1443423563 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+$$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e sysctl\ -n pluginkit );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|Roame|SMC:|suhel| VALI|ver-r|xpma' -o -o -k Sender fseventsd -k Message Req SL -o -k Sender Req launchd -k Message Req de: " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Problems with Office 2011 for mac after upgrading to Mountain Lion

Office 2011 for mac worked fine with Lion on my MacBook Air. I had been having some problems with my computer freezing and crashing, so the folks at the Genius Bar wiped my computer clean and installed Mountain Lion for me.
I have full backups (Time Machine) from before the wipe on my external hard drive, but I was told not to restore from the backup, that I should drag and drop files instead. I was also told to re-install any program for which I had the disk. I reinstalled Office 2011 via the disk.
Two major problems followed:
1.     I lost all my old emails (I use Mail). Even rebuilding the library or trying to restore them from Time Machine don't get them back.
2.     Word and Excel don't seem to recognize me anymore. I can pull up and modify an old document or workbook, but I cannot "save" my changes. I have to hit "save as." That's a pain, but there's a worse problem.
I have no trouble saving these "save as" versions to my desktop or to my Documents file. But I cannot save them anywhere else — even to the folder where I found the original document. I get a message that I don't have the necessary permissions to access or modify the folders. I'm asked to authenticate, and I do, but that doesn't seem to do anything.
I tried Get Info on the workbooks and documents, and I'm clearly granted Read and Write permission.
I've done a permissions repair via Disk Utility. There were some things to repair, but it didn't solve my problem.
I know I can move all documents to an external hard drive and then recreate all the folders, saving all the documents and workbooks "as" but it seems a huge amount of work. Can anybody suggest an easier route or how to get my email history?

You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type: 'resetpassword' (without the 's) and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.
http://osxdaily.com/2011/11/15/repair-user-permissions-in-mac-os-x-lion/

Problems with the Fios 20/5 connection speed in my area dropping down to less than 3mbs.

I have written out a flyer that I plan to go door to door with. Since I am under contract with Verizon, I am forced to honor my side of the contract. Even if they are allowed to make me pay for a service that I am not completely getting. I am very displeased and as soon as my contract is up, I will change back to My local cable companies all in one that does not require a contract and has no issue such as the one I am having.
Do you have Verizon Fios Internet?
Are you on the 20/5 connection?
If so, you may not be getting the speed you are paying for. I am on a 20/5 connection and when my computer is on for longer than an hour the internet download speed with Verizon Fios starts to slow down until it is below 3mbs. It takes about 24 hours to get down to 3mbs but only about an hour or two to get down to about 6-7mbs when I am paying for 20mbs…
I have 3 computers in my home that have Windows Vista, Windows XP home edition and Windows Media Edition 2005. All of the computers run into this same exact issue, I have tried every setting I could think of with my 24 years of computer technical experience. I finally took one machine with Windows XP and ran a full format on the hard drive and reinstalled a fresh Windows Xp Operating system onto the hard drive so it is a bare bones OS. This way there is no other software on the machine that could possibly be causing the problem and found that when I connected online through Verizon Fios the machine still ran into the same exact issue. This proves to me that the issue is not on any of my machines.
Now all of this time my buddy that lives 1.2 miles away from my house has been having the same issue with three computers at his home also. He has Windows Vista on two machines and Windows XP Pro on one.
When I concluded that it was a Verizon Fios issue, after a few months of trying to get by, researching, diagnosing and losing much information in order to verify it was on Verizon’s side, I contacted technical support at Verizon’s online website. The agent and I went through the regular procedure that anyone would have to go through and I patiently explained what I had done to try to diagnose the issue. The agent came to the conclusion that he could not figure out the problem so he guessed that the Verizon router/modem may be the issue and told me he would send me a new one by mail.
I received the new Verizon router/modem, installed it and had to call to have it activated. Afterward it still had the same exact issue as the prior router/modem. So now we know it’s not my computers, it’s not the router/modem. My Verizon router/modem is connected right at the Optical Network Terminal (ONT), which is the box that connects the fiber-optics to your home, usually just inside or outside your garage wall. Mine is just outside…
From here my buddy, who has been having this problem also the entire time, called the local office of Verizon Fios and an installer was setup to come over to his home and trouble shoot the issue. My buddy called me and told me when the installer was headed to his home and I met him at his home to see what the installer found and in hope that my issue would be fixed at the same time. The installer went through the system at his house and was frustrated about not finding the reason for the issue and ready to leave without fixing anything. I simply asked that he stay long enough to see the issue present itself within an hour-hour and a half.
His laptop itself already showed the speed drop from 20mbs to between 16-17mbs, it was on its way down. He basically told us something that online tech support already stated to me, it is extremely difficult to prove it is on Verizon’s side. In other words it is extremely difficult to prove it, in a way that will convince Verizon to check its own servers, routers and software updates to their own systems. The installer, good guy, couldn’t/wouldn’t stay but we did convince him not to simply drop the issue. He called shop and they sent another installer out to take over the issue.
The new installer, great guy, got up to speed on what was already done at my buddies home. The first installer, checked and replaced the Verizon router/modem, checked the wiring and splitters. Basically went through the entire system up to the Optical Network Terminal (ONT), the box that connects the fiber-optics to your home. He pulled and replaced the Optical Network Terminal (ONT), thinking that perhaps the unit was compromised. While he was doing this job a tech was called and asked to stop by for assistance with the issue. The tech checked the computers inside and tried to do some settings that the main office informed him to try. I explained to the tech that the same issue was happening at my house, that I went through every setting I could think of and find online to help alleviate the issue. After some shop talk about what I had tried, including the full format and reinstall of the operating system on one of my machines, he just as I came to the conclusion that it couldn’t be with the computers and since everything that had to do with the Verizon Fios system from the street to the end-user computer had been checked, verified and/or replaced, the issue had to be coming from Verizon’s main office.
The installer had already checked the main at the road that has the 3x2 green service cover on it by the side walk. Everything was in good working order. The tech called the main office to see if my buddy and I were on the same hub, basically a big splitter that continues the service from the main office to the homes, we were not. So that was ruled out…
My understanding of the system ends there. The only other components I know of are the Main branch’s routers, servers and software.
Verizon had a new connection speed added to their system, 25/15 about the same time our issue began. So I am guessing that when they updated the system to include this new connection speed they corrupted the software for the 20/5 connection.
We have been waiting to hear from the tech that was at my buddy’s house, to see if the issue will be dealt with. My buddy has called him a couple of times and he has mentioned that he is trying to get it addressed and to call back if we hadn’t heard from him. He remembered who he and I were and what the issue was, so I believe he is taking it seriously. How far he can move the issue is beyond me…
I want to add that my buddy and I have been customers with the all in one package from Verizon Fios since their services have moved into our area, about a year and a half… It has only been since about June that this issue has presented itself, before then we were on 7th heaven with the speeds. We couldn’t have been more than happy with the services.
This issue has caused that to all go afoul, not only do the speeds get down to less than 3mbs but the speed is not smooth at all. Rather the 3mbs speed is stop and go, freezing in between at times, very choppy. Barely usable at times, unless you restart the computers and start over.
We are hoping that anyone with Verizon Fios Internet Services will keep an eye on their speeds by going to http://speedtest.net and doing tests to verify they are getting the speeds they are paying Verizon for.
This is what it will take for Verizon to take this issue seriously is to gather everyone on the system that may be having the same issue. I believe it is everyone that is within the 1.2 miles from my house to my buddy’s and will distribute flyers to each and every house in between.
If you find that your speed is not as fast as it should be please contact me and I will add you to the list, this way we can see exactly how far this problem covers and perhaps it will also help to show a pattern and understanding as to why the issue is present in the first place.
My contact information,
I have left this out here, you can contact me on these forums...

Actually what this came down to was an issue between Windows Vista and an Ethernet Card on one of the machines in each of our local networks.
Even though our two machines are 6 years apart, we both have the same ethernet adapter on our main desktops. A RealTek RTL8139/810x Family Fast Ethernet Nic. It seems that the adapter does not work at the 20mbs download speeds with Vista. For some reason the adapter does not shut down when the computer does? I don't understand why but it doesn't, it keeps the connection alive. I removed the ethernet cable and pulled the power cable and had my two other computers still connected to the network and found that the issue was resolved. The way I found out was that I used the connections on my main computer to hook up one I had laying around and through further testing found the problem no longer existed...
Then I realized that my buddy and I installed Windows Vista at about the same time, a couple of months ago. Funny how you can forget an important detail like that. Then I remembered that he had the same identical ethernet adapter as I did, I had noticed that while trouble shooting his computer at his home but didn't think it was important at the time. Until the issue was narrowed down to the adapter, then it all seemed to all fall into line.
Quite humbling... In the end, anyone who has Windows Vista and this NIC probably will have problems with the 20mbs download speed of the computers on their own networks. I tried the latest Vista driver from RealTek and also tried to roll back the driver, with no success....
Back at the beginning when we first had fios installed in our homes there wasn't an issue when we had the 10/2 speeds and had Vista. Then we decided to change from Vista to XP because we both were having issues as to what programs you could use and which you could not, shortly after having fios installed. Then when verizon upgraded us to 20/5 we were amazed at the speed and still had no issue because we had XP on our main computers with the RealTek adapters...
We reinstalled Vista because it seemed like we were having more issues with XP by getting hit with Antivirus2008 and its variants and thought it time for a change back...
It didn't really hit us that Vista could be the culprit because we both have a laptop in our networks that have had Vista on them from the get go when there were no issues... We also didn't notice just how bad it was right away and over time kind of left the Vista install out of the equation.
Just strange that one computer can effect all the other computers on the network, even when it is shut down...
I allowed the other two computers to run 24hours and the issue did not present itself, when I added the main computer with the RealTek adapter back to the mix it reappeared. The Realtek adapter is the only real common denominator between his machine and mine.
So now we have three choices,
We can go back to Windows XP.
We can buy a new NIC or a wireless card to replace the RealTek...
Hopefully this post will help anyone else who runs into this problem, it has been very frustrating to say the least...
Thanks to everyone for their help and I apologize for complaining about verizon when it was not a verizon issue. I came to the conclusion that the only part verizon really played was upgrading us to a 20/5 tier which I am thankful for...
Would be nice if this card was on a list that Verizon support could use to troubleshoot , diagnose or eliminate for future support issues.
Message Edited by keiser0619 on 08-06-2009 03:58 PM

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