Problems with 3-way calls, merge calls?

loving my iPhone but having problems with 3-way calling and merging calls. tried to be on one call and have another person call (from a regular land line) and it went straight to voicemail for them. in addition, was on a regular call and tried to add another call AND tried to merge, none of the above has worked. i know this is included in the calling plan.
anyone having similar problems?

Per the Apple note in the link below, "Note: While iPhone is actively transferring data over EDGE—downloading a webpage, for example—you may not be able to receive calls. Incoming calls may go to voicemail."
Perhaps this is what was happening.
http://docs.info.apple.com/article.html?artnum=305711

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