Problems with a Published PDF audio/video that runs out of synch

Hi,
I have a large (30minute) video, with a combination of audio,  flash videos with and without embedded music, and screens.
I published the captivate project to PDF, and then ran it using Abode Reader X and Flashplayer 11.01.
It played fine.
However, I am getting feedback from various people that when they try and run the video, the initial embedded flv file (with music) starts off and then suddenly the entire PDF file goes wild displaying screens in 1 second intervals in no apparent pattern with the music from the embedded flv file still playing in the background, eventually the voice over starts but obviously out of synch as the slides still appear in these 1 second intervals.
I ran a few tests to see if this strange behaviour had anything to do with the Adobe Reader or Flash Player installed, but there seems to be no pattern.
I even upgraded one system to Adobe Reader X and Flashplayer 11 but still experienced this same problem.
Does anyone have any suggestions as to why this might be happening for some users and not for all? Or what other settings I might try looking at to solve the problem?
Thank you,
Tannis

We will need a lot more information about those Videos. This ARTICLE will give you ideas on the info that will be so very useful for us to help you.
This ARTICLE will give you some background on Video formats/CODEC's.
Good luck, and please let us know more about those files. A screen-cap of G-Spot would be very useful.
Hunt

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