Problems with a Vaio andthe Adin of Connect Pro

Dear all:
I have a custoemr using a Vaio laptop and it has problems with the Ad in of Connect.
Each time she tries to get the proof of connection (eventhough she has the last version ogb the Adin) automatically Connect said that there´s a problem with the Ad in and take her out.
If she´s in a meeting se cannot share anythin (she can charge documents) and also she cannot connect a web camera.
Any idea?
Thanls in advance,
Desirée

Dear Derek:
I have reported this issue to Connect Tech Support.
It happens the same with Connect 7.
I will let you know if there´s any solution
Have you tried to use an older version of the Connect Ad in?
Regards,
Desirée

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