Problems with Adobe ID/licensing the software Creative Cloud

Question

Hello,
I have problem with licensing the software of Creative Cloud. All programs installed on my computer and working fine. But the software keeps asking (around 1/2 days),
for licensing the software. For example: when I tried to open Photoshop this day I get the warning sign/pop-up about 'licensing the product', when I click that I get another pop-up about finishing my Adobe ID. After I click that, it goes to internet --> Adobe account where I have to sign in (mail + password). I do that and then the site remains loading the page. Once it did enter into my ADobe ID, and everything was fine, Creative Cloud was mentioned and paid etc in my account. So I hope u can help me further, Thanks in advance! grt Marcel

Answer 1

Hi Marcel,
Please try deleting these folders from these locations and try launching any apps. It will ask you to license the software so enter your credentials and that should fix the issue.
Windows:
Delete these folders
SLStore from C:\ProgramData\Adobe
SLCache from C:\Program Files (x86)\Common Files\Adobe
OOBE from C:\Users\(Your Username)\AppData\Local\Adobe
Mac:
Delete SLStore and SLCache from /Library/Application Support/Adobe
Delete OOBE from ~/Library/Application Support/Adobe
Please let us know if it helps.
Regards,
Abhijit