Problems with an older version of Adobe Digital Editions.

When I try to download a book from Kobo, I get this error message:  Error geting licence.  Licence server getting communication problem.  E_LIC_ALREADY _FULFILLED_BY_ANOTHER_USER.
Does anybody know how to fix this or is there a solution.

[topic moved to ADE forum]

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    === Verbose logging started: 4/12/2012  9:58:22  Build type: SHIP UNICODE 5.00.7600.00  Calling process: C:\Windows\System32\msiexec.exe ===
    MSI (c) (8C:84) [09:58:22:702]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
    MSI (c) (8C:84) [09:58:22:702]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
    MSI (c) (8C:BC) [09:58:22:718]: Resetting cached policy values
    MSI (c) (8C:BC) [09:58:22:718]: Machine policy value 'Debug' is 0
    MSI (c) (8C:BC) [09:58:22:718]: ******* RunEngine:
               ******* Product: \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (8C:BC) [09:58:22:718]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (c) (8C:BC) [09:58:22:718]: Machine policy value 'DisableUserInstalls' is 0
    MSI (c) (8C:BC) [09:58:23:950]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (8C:BC) [09:58:23:950]: SOFTWARE RESTRICTION POLICY: Verifying package --> '\\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi' against software restriction policy
    MSI (c) (8C:BC) [09:58:23:950]: Note: 1: 2262 2:  DigitalSignature 3: -2147287038
    MSI (c) (8C:BC) [09:58:23:950]: SOFTWARE RESTRICTION POLICY: \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi is not digitally signed
    MSI (c) (8C:BC) [09:58:23:966]: SOFTWARE RESTRICTION POLICY: \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (c) (8C:BC) [09:58:24:012]: Cloaking enabled.
    MSI (c) (8C:BC) [09:58:24:012]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (8C:BC) [09:58:24:012]: End dialog not enabled
    MSI (c) (8C:BC) [09:58:24:012]: Original package ==> \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi
    MSI (c) (8C:BC) [09:58:24:012]: Package we're running from ==> C:\Users\puaedw\AppData\Local\Temp\3dcd6c3.msi
    MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: Uninstall Flags override found.
    MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: Uninstall VersionNT override found.
    MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: Uninstall ServicePackLevel override found.
    MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}'.
    MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (8C:BC) [09:58:24:028]: MSCOREE not loaded loading copy from system32
    MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisablePatch' is 0
    MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AllowLockdownPatch' is 0
    MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableMsi' is 0
    MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AlwaysInstallElevated' is 0
    MSI (c) (8C:BC) [09:58:24:028]: User policy value 'AlwaysInstallElevated' is 0
    MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is admin assigned: LocalSystem owns the publish key.
    MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is managed.
    MSI (c) (8C:BC) [09:58:24:028]: Running product '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}' with elevated privileges: Product is assigned.
    MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableLUAPatching' is 0
    MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableFlyWeightPatching' is 0
    MSI (c) (8C:BC) [09:58:24:028]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
    MSI (c) (8C:BC) [09:58:24:028]: Looking for file transform: C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst
    MSI (c) (8C:BC) [09:58:24:028]: Original transform ==> C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst
    MSI (c) (8C:BC) [09:58:24:028]: Transform we're running from ==> C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst
    MSI (c) (8C:BC) [09:58:24:028]: SOFTWARE RESTRICTION POLICY: Verifying transform --> 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst' against software restriction policy
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2:  DigitalSignature 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: SOFTWARE RESTRICTION POLICY: C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst is not digitally signed
    MSI (c) (8C:BC) [09:58:24:028]: SOFTWARE RESTRICTION POLICY: C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst is permitted to run at the 'unrestricted' authorization level.
    MSI (c) (8C:BC) [09:58:24:028]: Validating transform 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst' with validation bits 0
    MSI (c) (8C:BC) [09:58:24:028]: Transform 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst' is valid.
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2205 2:  3: Patch
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2205 2:  3: PatchPackage
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Media 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: File 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: TRANSFORM: 'PatchPackage' table is missing or empty.  No pre-transform fixup necessary.
    MSI (c) (8C:BC) [09:58:24:028]: TRANSFORM: Applying regular transform to database.
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ActionText 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdminExecuteSequence 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Condition 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdminUISequence 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdvtExecuteSequence 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdvtUISequence 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppId 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppSearch 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Feature 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: File 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: CheckBox 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Class 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Icon 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ProgId 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ComboBox 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: CompLocator 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Control 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Dialog 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ControlCondition 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ControlEvent 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: CreateFolder 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DrLocator 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DuplicateFile 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ModuleDependency 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ModuleSignature 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: EventMapping 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Extension 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MIME 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: LaunchCondition 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ListBox 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ListView 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Media 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ModuleComponents 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MoveFile 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiAssembly 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiAssemblyName 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiDigitalCertificate 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiFileHash 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: RadioButton 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: RegLocator 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: RemoveFile 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: RemoveRegistry 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: SelfReg 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ServiceControl 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: TextStyle 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: TypeLib 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: UIText 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Upgrade 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: UpgradeCode 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Verb 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiPatchCertificate 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: _MsiPatchTransformView 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_BaselineCost 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_BaselineFile 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_BaselineData 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_PatchCache 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISComponentExtended 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISCustomActionReference 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISSetupFile 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: LockRegPermissions 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: LockFilePermissions 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiSFCBypass 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: SxsMsmGenComponents 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISDistribution 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppsInUse 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: BackupAndRestoreRegistry 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DefragFiles 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteComponents 3: -2147287038
    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteFiles 3: -2147287038
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    MSI (c) (8C:BC) [09:58:24:028]: User policy value 'AlwaysInstallElevated' is 0
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    MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 1729
    MSI (c) (8C:BC) [09:58:24:028]: Product: Adobe Reader X (10.1.3) MUI -- Configuration failed.
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    === Verbose logging stopped: 4/12/2012  9:58:24 ===

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