Problems with archive mailbox in Outlook, with exchange 2010+2013 co-existence

Hi!
We have an Exchange 2010 environment plus one Exchange 2013 MBX server meant for archive mailbox purpose. (We are going to upgrade to 2013 but with over 20.000 mailboxes it will take som time. Therefore we need to co-exist with primary mbx on 2010 and archive
mbx on 2013 for some time.)
My primary mailbox is on a 2010 MBX server, and I have today given myself an archive mbx on 2013 MBX server.
When I use OWA, both my primary mailbox and my archive shows up and everything works 100% fine!
But when I try Outlook 2010 or Outlook 2013, only my primary mailbox works. The archive mailbox shows up, but generates an error when accessing it:
"The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance"
Anyone who knows about this issue? Would we nice to know why it works in OWA but not in Outlook.
Thanks!
Trond Jenssen

Hi，
Please try to recreate a profile to access archieve mailbox.
If it doesn't make sense, also try Uncheck “Download shared folders” and check it again.
If you have any feedback on our support, please click
here
Wendy Liu
TechNet Community Support

Similar Messages

  • Exchange 2010-2013 co-existence - need for OWA/ActiveSync legacy namespace?

    Hi all
    Straight to the point: how to I update units that were set up manually with Exchange ActiveSync (pointing to owa.domain.com) with a temporary legacy namespace owa-legacy.domain.com, and then back to owa.domain.com?
    Background: I did a test run of migrating a single-server installation from Exchange 2010 to Exchange 2013. As expected, after moving a user's mailbox to the new Exchange 2013 CAS with owa.domain.com still pointing to Exchange 2010, the user
    was unable to log in at the Exchange 2010 OWA, and the ActiveSync unit was unable to fetch mail.
    So I created a legacy namespace (owa-legacy.domain.com) and set this as the URL on the Exchange 2010 server, and waited for it to populate, then switched owa.domain.com to Exchange 2013. But the URL on ActiveSync units was still pointing to the wrong URL.
    What did I overlook or not understand, or am I making migration more complex than needed?
    Thanks for reading and best regards
    /Maurice
    PS: here were some of my pre-post readings:
    Exchange 2003-2013 co-existence, even better
    Exchange 2003-2013 co-existence,
    Exchange 2010-2013 co-existence slides,
    Upgrading ActiveSync to Exchange 2010,

    Hi
    Is that because External URL on Internet facing CAS servers were set to Blank，and Users are not able to get Updated URL
    Please try to Add the External URL and made sure that all the required configurations are set Appropriately.
    Also I suggest posting on Exchange ActiveSync Forum as well
    http://social.technet.microsoft.com/Forums/en-US/home?forum=exchangesvrmobility
    Cheers
    If you have any feedback on our support, please click
    here
    Zi Feng
    TechNet Community Support

  • Exchange 2010/2013 co-existence and Lync integration

    Hello,
    I'm looking at integrating Lync Server 2013 into my lab environment, which consists of a mixed 2010/2013 Exchange environment.
    UM - Exchange 2010
    CAS - Exchange 2013
    MBX - Exchange 2010
    MBX - Exchange 2013
    I've been reading about associating CAS and MBX servers with UM dial plans, when integrating with Lync.
    The Technet articles, and MS Press documentation I've read suggests that
    all CAS and MBX servers need to be associated with the dial plan.
    Does this include the 2010 MBX servers?
    As far as I was aware, in a co-existence environment between 2010/2013 all traffic is proxied to the MBX servers via the CAS 2013 role?
    Does this rule still apply when UM and Lync exist in the environment?
    Also, does the 2010 UM server need to be associated with the Lync UM dial plan, or does the 2013 CAS server handle this traffic as well?
    Thanks
    Matt

    So, just the UM server in 2010 would be associated with the dialplan, you won't even have the option to add a 2010 MBX server.
    The traffic isn't proxied by the 2013 CAS, it's more of a redirect, and yes this happens.  A lot of what will happen under the hood will be somewhat transparent, Lync will determine where it wants to send the UM traffic.  You can
    watch this in the Lync logger by watching SIPStack.
    The 2010 UM server can be associated with the dial plan, but you might not need it unless you're trying to recreate that specifically in your lab.  Exchange 2013 UM can serve mailboxes on an Exchange 2010 server.
    I would suggest just deploying it in your lab and watching what happens, that's half the fun. :)
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • EXchange 2010 & 2013 Co-existence

    Hi,
    I have Exchange 2010 Running currently in 3 Sites. Now I have to introduce Exchange 2013 CU6 on 4th Site (Same Exchange ORg) and migrate all E2k10 Mailboxes to E2k13.
    My Questions is ... What would be the Internal Hostname that I need to mentioned in E2k10 server in Out Look Anywhere ?
    Note: I am using Existing OWA & Autodiscover URL which is running for E2k10 server mai.abc.com & Autodiscover.abc.com .
    On E2k13 I have set External & Internal URL for Outlook anywhere is mail.abc.com .
    I am using E2k10 certificate on E2k13 server as it having same DNS name space mentioned.
    Please suggest !! 
    Amit

    Hi,
    I have Exchange 2010 Running currently in 3 Sites. Now I have to introduce Exchange 2013 CU6 on 4th Site (Same Exchange ORg) and migrate all E2k10 Mailboxes to E2k13.
    My Questions is ... What would be the Internal Hostname that I need to mentioned in E2k10 server in Out Look Anywhere ?
    Note: I am using Existing OWA & Autodiscover URL which is running for E2k10 server mai.abc.com & Autodiscover.abc.com .
    On E2k13 I have set External & Internal URL for Outlook anywhere is mail.abc.com .
    I am using E2k10 certificate on E2k13 server as it having same DNS name space mentioned.
    Please suggest !! 
    Amit
    You wouldn't need to define an internal host. It can be set to the internal FQDN of the 2010 CAS itself. or set to the same as the external hostname if using split DNS.
    Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

  • Emails disappear automatically from outlook 2007 exchange 2010

    Hello All,
    I have an urgent issue with my CEO , my environment contain exchange 2010 mailbox/HUB/CAS, CEO have an outlook 2007 and he face an issue with his emails, he received emails and before he open it disappear after few time, when i open the recovery deleted items
    i found the emails and they didn't appear in deleted item folder only on recovery deleted items, so any suggestions please.
    notes :
    No rules in outlook
    No Auto archive
    his computer have a FEP as antivirus.

    Hi,
    Can you see the missing emails from OWA?
    Have you tried to start Outlook in safe mode to check if any third-party add-ins caused this problem? To do this, press Windows key + R, type
    outlook.exe /safe in the Run dialog box and press Enter.
    If the issue would be gone in safe mode, please disable suspicious add-ins referring to the following article:
    http://office.microsoft.com/en-in/help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx
    Please also check if your virus scanner is integrated with your Outlook. If so, disable it to check the result.
    If possible, we can try to create a new mail profile in control panel to check if the issue persists:
    http://support.microsoft.com/kb/829918/en-us
    Hope this helps.
    Best Regards,
    Steve Fan
    TechNet Community Support

  • Macbook Pro 10.7 Outlook 2011 Exchange 2010 sync

    Macbook Pro 10.7 Outlook 2011 Exchange 2010 sync
    Asked by: tppltd
    I have a customer that uses our hosted solution Server 2008 Exchange 2010 for email access and web dav file share. They have 8 Macbooks connected to the system and they all use Outlook 2011. One user has an issue where he's reading and deleting emails within Outlook on his mac but it isnt updating Exchange which in turn means his iphone isnt clearing down the read and deleted emails. If i log on to the owa mailbox i can see that the emails havent been read or deleted. We have this issue for one user with the newest MacBook. It first occurred 4 months ago and i ended up removing the account and resyncing the whole lot which took a few hours due to the size of the mailbox.  I've right clicked the folders and told it to resync but it remains the same. Does anyone have any help they can provide please? thanks
    The user doesnt want to rebuild the outlook account.  Am i missing somthing obvious

    I suggest you post your question on Microsoft's own forums for their Mac software as it's their stuff you have questions about:
    http://answers.microsoft.com/en-us/mac

  • Outlook client requirements and Exchange 2010/2013 coexistence

    Good morning!
    A question regarding Exchange 2010/2013 coexistence and the Outlook client requirement. I am upgrading and about to install Exhange 2013 into an existing Exchange 2010 Org. The current 2010 Org is patched to SP-3 and Outlook Anywhere is currently disabled.
    I have Outlook clients that do not yet meet the minimun requirements for 2013 (Outlook 2007/2010). When I install my first 2013 server will it effect the current downlevel clients? The mailboxes are still in 2010 so my thoughts were since the Office upgrade
    including Outlook has not yet taken place I didn't want to wait for them to at least get 2013 into the Org. The 2013 server should effect the clients until I configure the CAS on 2013 and only when they are at the proper version, is this correct? Does Outlook
    Anywhere need to be first enabled and configured on the 2010 CAS before I attempt the confgiuration on the 2013 CAS? I just dont want to install 2013 and have Outlook connectivity issues right out of the gate...
    Thanks in advance!

    Outlook 2007 and 2010 are supported for Exchange 2013, you just need to push out the latest patches.
    http://technet.microsoft.com/en-us/library/aa996719(v=exchg.150).aspx
    If you configure the URLs properly in Exchange 2013 to URLs that point to the Exchange 2010 servers, your clients shouldn't try to talk to the Exchange 2013 server.
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

  • Search-Mailbox not attaching the infected emails in target folder and deleting the contents in exchange 2010 & 2013 coexistence

    Dear All,
    I have an issue with deleting circulated spam emails in my environment through search-mailbox
    We have Exchange 2010 & 2013  CU5 environment 
    I followed the search and destroy document for exchange 2010 
    http://windowsitpro.com/exchange-server-2010/search-destroy-email-content-exchange-2010
    Added the user to Discovery Management group
    Created a new role group as below 
    New-RoleGroup "Mailbox Import-Export Management" -Roles "Mailbox Import Export"
    Add-RoleGroupMember "Mailbox Import-Export Management" -Member Administrator
    I ran the below commands
    Search-Mailbox -Identity "[email protected]" -SearchQuery "Subject:'report'" -TargetMailbox "Administrator" -TargetFolder "Filter" -LogOnly -LogLevel Full
    The above command gets completed successfully and sends the log report  however im unable to see any attachments
    Similarly the deletecontent also gets completed successfully and logs result. But it does not delete the infected emails 
    Search-Mailbox -Identity  "[email protected]" -SearchQuery "Subject:'report'" -TargetMailbox "administrator" -TargetFolder "filter" -deletecontent -LogLevel Full
    Any idea why it is not fetching the infected emails in zip file and why it is not deleting but it is able to log in the target folder 
    Any help much appreciated
    Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish (MVP)

    Hi All 
    I managed to find the solution. Below command helped me in solving the issue 
    get-mailbox -ResultSize unlimited -IgnoreDefaultScope | search-mailbox -SearchQuery ‘Subject:"virus infected"’ -LogOnly -TargetMailbox administrator -TargetFolder filter -LogLevel Full
    get-mailbox -ResultSize unlimited -IgnoreDefaultScope | search-mailbox -SearchQuery ‘Subject:"virus infected"’ -TargetMailbox administrator -TargetFolder filter -deletecontent -LogLevel Full
    Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish
    (MVP)

  • How can we set Admin rights to access all user mailboxes in IMAP server exchange 2010?

    Hi,
    IMAP is in exchange 2010..
    as per guide:
    http://technet.microsoft.com/en-us/library/jj200730%28v=exchg.150%29.aspx
    CSV Files for IMAP Migration Batches`
    Use super-user or administrator credentials.   This requires that you use an account in your IMAP messaging system that has the necessary rights to access all user mailboxes.
    In the CSV file, you use the credentials for this account for each row. To learn whether your IMAP server supports this approach and how to enable it, see the documentation for your IMAP server.
    How can we set Admin rights to access all user mailboxes in IMAP server exchange 2010?
    thanks?

    Hi,
    Do you mean assigning a user full access permission to all other mailboxes? If so, we can try the following command:
    Get-Mailbox -Server “Exchange 2010” | Add-MailboxPermission -User AdminUserName -AccessRights FullAccess
    Thanks,
    Winnie Liang
    TechNet Community Support

  • Exchange 2010/2013 coexistence published in TMG 2010

    Environment:
    Two Windows 2008 R2, Exchange 2010 SP3 servers, currently holding all mailboxes
    Two Windows 2012 R2, Exchange 2013 SP1 servers, setup in progress
    Two Windows 2008 R2, TMG 2010, V7.0.9193.540 publishing both Exchange 2010 servers.
    Scenario:
    I need to continue having Exchange 2010 setup in TMG as is as the mailbox migration to 2013 will take weeks if not months and I have a project requirement to have Exchange Database Availability Group (DAG) functionality for all mailboxes throughout the project,
    so 4 servers are an absolute must. So I need to add Exchange 2013 in TMG and not just replace the 2010 setup with the 2013 setup and I cannot run one 2010 and one 2013 server. 
    Questions:
    1. I currently only have 2 public IP addresses available to SMTP, mapped to the external interfaces of TMG, to allow my environment to be able receive emails on 4 Exchange servers (two 2010 and two 2013) I need to have 4 public IP addresses, is that correct?
    2. Does anyone have a good general guide/blog for doing this (setting up Exchange 2013 in TMG in a coexistance scenario)? 
    This is nice, but doesn't really approach it from a coexistance scenario:
    http://blogs.technet.com/b/exchange/archive/2012/11/21/publishing-exchange-server-2013-using-tmg.aspx
    Thanks!

    Hi Trana,
    In TMG you can use single IP address to publish multiple Web address and below are the options which you can explore.
    Hope your OWA ECP etc are Https
    You need a SSL certificate which has all the URL SAN entry of both old and new Exchange server.
    Create a listener and select the IP address (Say public IP address 195.219.x.x)
    Link the SSL certificate
    Public DNS entry
     A record , Single IP
    195.219.x.x 
    Point to           
    Owa1.exchange1.com   - Old Server
    195.219.x.x 
    Point to           
    ECP1.exchange1.com     - Old Server
    195.219.x.x 
    Point to           
    ECP2.exchange2.com      - New Server
    195.219.x.x 
    Point to           
    Owa2.exchange2.com     - New Server
    Create a Web publishing rule as below
    Old server Exchange 1
    Owa1.exchange1.com  
    ECP1.exchange1.com    
    One Web publishing Rule with all the URL added on it and link the Rule with the listener we created
    Point the Web publishing to Exchange1.com server which is old
    New server Exchange 2
     Web publishing Rule with all the URL added on it and link the Rule with the listener we created
    Point the Web publishing to Exchange2.com server which is New
    ECP2.exchange2.com     
    Owa2.exchange2.com    

  • Missed Call Notification in Exchange 2010/2013 coexistence mode

    Dear all,
    Context:
    Lync 2013 Enterprise Voice, Exchange 2010 and Exchange 2013 in coexistence mode
    Waiting complete migration, some users are always on exchange 2010
    UM role is installed on both exchange server
    The exchange servers UM are attached to only one UM Dial Plan
    Scenario :
    A call to a lync user. The caller hang-up before user announcement
    Problem: Missed call notification doesn't work for user on Exchange 2010 (it's work fine for user on Exchange 2013)
    Voice Messaging works fine
    Troubleshooting / SIP Traces:
    SIP Info is always send to Exchange 2013 even if user is on exchange 2010
    SIP Info sent from Lync FE to Exchange 2013 UM :
    TL_INFO(TF_PROTOCOL) [0]6330.3AE8::02/12/2015-12:25:23.575.015c018e (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[1718622663]
    >>>>>>>>>>>>Outgoing SipMessage c=[<SipTlsConnection_13ECA29>], 192.168.5.110:49786->192.168.5.203:5061
    INFO sip:outlook.mydomain.com:5061;ms-fe=exchange2013-UM.mydomain.localdomain;transport=Tls SIP/2.0
    FROM: <sip:A410AA79-D874-4e56-9B46-709BDD0EB850>;epid=8C75BE2D95;tag=35c2d8a65a
    TO: <sip:exchange2013-UM.mydomain.localdomain;opaque=app:rtcevent;transport=tls>;epid=C4C2F4F6BA;tag=ac126413f
    CSEQ: 43 INFO
    CALL-ID: 535a07e2-8e82-4d13-8e03-bf43ad97602d
    MAX-FORWARDS: 70
    VIA: SIP/2.0/TLS 192.168.5.110:49786;branch=z9hG4bKd66442be
    CONTACT: <sip:LyncFE-2013.mydomain.localdomain;transport=Tls>
    CONTENT-LENGTH: 454
    USER-AGENT: RTCC/5.0.0.0 Inbound Routing (Microsoft Lync Server 2013 5.0.8308.726)
    CONTENT-TYPE: application/ms-rtc-usernotification+xml
    - <UserNotification>
           <User>sip:[email protected]</User>
           <EumProxyAddress>EUM:[email protected];phone-context=UMDialPlan.mydomain.localdomain</EumProxyAddress>
           <Time>2015-02-12 12:25:23Z</Time>
           <Template>RtcDefault</Template>
        +  <Event  type="missed">
     </UserNotification>
    ------------EndOfOutgoing SipMessage
    Answer from Exchange 2013 UM
    TL_INFO(TF_PROTOCOL) [1]6330.2DF4::02/12/2015-12:25:23.642.015c2481 (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[1718622663]
    <<<<<<<<<<<<Incoming SipMessage c=[<SipTlsConnection_13ECA29>], 192.168.5.110:49786<-192.168.5.203:5061
    SIP/2.0 200 OK
    FROM: <sip:A410AA79-D874-4e56-9B46-709BDD0EB850>;tag=35c2d8a65a;epid=8C75BE2D95
    TO: <sip:exchange2013-UM.mydomain.localdomain;opaque=app:rtcevent;transport=tls>;tag=ac126413f;epid=C4C2F4F6BA
    CSEQ: 43 INFO
    CALL-ID: 535a07e2-8e82-4d13-8e03-bf43ad97602d
    VIA: SIP/2.0/TLS 192.168.5.110:49786;branch=z9hG4bKd66442be
    CONTENT-LENGTH: 0
    SUPPORTED: ms-dialog-route-set-update
    SERVER: RTCC/5.0.0.0 MSExchangeUM/15.00.0995.028
    ms-diagnostics-public: 15642;reason="Lync SIP INFO notifications are not supported for legacy users. User: EUM:[email protected];phone-context=UMDialPlan.mydomain.localdomain"
    ------------EndOfIncoming SipMessage
    Gerald Cheminant

    Hi,
    This behavior is by design. Exchange 2010 server is not going to accept any SIP messages from Exchange 2013 server because it is not listed as UM IP Gateway. Therefore, even if Exchange 2013 redirected the SIP INFO packet to Exchange 2010, it will fail.
    During migration\coexistance scenario, this feature (Missed call notifications from Lync server) will not work for legacy users whose mailbox is still in Exchange 2010.
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

  • Exchange 2010/2013 coexistence: OWA proxy not working properly ":-( Something went wrong"

    Hi
    Exchange 2010 users are NOT able to connect to their mailboxes when they go through exchange 2013 OWA address.  We get a message that says following ---> "Something went wrong"
    Following is our URL.  The address is pointing to 2013 CAS loadbalancer VIP.  Outlook anywhere is working fine.  What is going on?
    Important: All my exchange 2010 / 2013 URIs are the same as suggested by Microsoft (Owa, ecp, activesync, ews, autodiscover): --> mail.domain.com/XXX

    Hello Rawa,
    Can you log on Exchange 2010 OWA using its localhost address?
    Please make sure the intenralurl value is set to Exchange 2010’s local host name and set the Externalurl to Null.
    http://technet.microsoft.com/en-us/library/bb310763(v=exchg.141).aspx
    Thanks,
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Simon Wu
    TechNet Community Support

  • Exchange 2010 - 2013 Mailbox move - Syncing with no progress (Stalled?)

    I'm in the process of moving mailboxes from Exchange 2010 to Exchange 2013, the major of the mailboxes have moved successfully, however I did not anticipate the additional space required by Exchange 2013 and ran out of disk space during the mailbox move,
    and some mailboxes did not move successfully.
    I have since added additional space but can't seem to get the remaining mailboxes to sync.
    I have tried :
    Rebooting
    Clearing out migration batches and recreating
    Stopping and resuming batches.
    I see nothing helpful in the Migration log files.
    2013-05-20T23:59:57.904Z,14,MigrationServicelet,Information,",827890ff-522d-4c13-9f42-96fbfefb57f4,,","Job type ExchangeLocalMove, status SyncStarting, result Working, length 0.2724593, job :827890ff-522d-4c13-9f42-96fbfefb57f4:ExchangeLocalMove:Staged:4::SyncStarting:2013-05-17
    2:59:12 PM::"
    When I download the report for one of the users I see this, but don't know what it means :
    The job is currently stalled due to 'Content Indexing' lagging behind on resource 'CiAgeOfLastNotification(Mailbox Database 2065686096)'
    For one of the other users the downloaded report only shows :
    ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​2013-05-16
    2:11:18 PM  '' created move request.
    DWW
    Additional Info:  I followed the info located here in regards to creating the ContentSubmitters group:
    http://www.bullspit.co.uk/2013/04/08/exchange-2013-content-indexing-during-migration/
    My mailbox database currently has Content index state: FailedAndSuspended
    I only have one database, I am not using DAG

    I had already created the contentsubmitters and it helped with the speed of the mailbox moves.  We have a SMB with >100 users and everything was working great, migrating from 2007 to 2013.  If I had it to do over, maybe it would have been better
    to go to 2010 on a 2008 R2 box but decided to jsut go straight to 2013 on a 2012 R2 server.  But the one thing I REALLY wish I had to do over again is to allocate about 3 times more space to the drive that was to hold the mailbox database.  Everything
    was working so well until a mailbox was being moved - a batch of several, I was doing maybe 5 at a time for the larger mailboxes - the disk filled up.  Also, before I realized what was going on, I ran some cmdlets thinking my receive connectors weren't
    right.  I recovered the database - at first it would not mount at all... but after eseutil /r and /p (and allocating more disk space) I could mount the database and open the mailboxes.  But from then on, nothing is being received and if you send,
    it goes to sent items - doesn't hang in outbox, but never goes anyhere except into a queue.  I have MS support working on it and it's been escalated to the top. If they fix it I will try to post any helpful information I can learn from it. But one
    lesson - I will read the planning and preparations documentation thoroughly from now on.
    Oh, and also, I keep getting this message in the ECP when navigating to the Recipients>migration applet:
    Cannot open mailbox /o=<Organization>/ou=Exchange Asministrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/CN=<yourExchangeserver>/cn=Microsoft System Attendant.
    If you did the same thing, (and didn't hang yourself or jump in front of a speeding locomotive), you are stronger than I.  Not that I have taken the path of the Samurai network admin or anything....
    And if you were able to fix it, I am impressed and would love to know how you fixed this.
    Thanks and best,
    Sam 

  • "Permanently Delete" fail in outlook client after setting up the "Archive and Retention Policy" in Exchange 2010

    In Exchange 2010 server, we have setup a policy under "Default Archive and Retention Policy" as all messages under "Inbox", "Sent Items" and "Deleted Items" will be Permanently Delete after X months.
    However, one of our client found that some of the email messages was still found under his "Deleted Items". All other email messages under her outlook client (2010) were successfully deleted according to the policy.
    Is there any reason for this exception?
    Thank you

    Hi,
    Based on your description, you created retention policy tags for Inbox, Sent Items and Deleted Items folders. Then you linked them to the default archive and retention policy
    Default Archive and Retention Policy.
    Please check if this issue affects all users.
    Please create a different retention policy which is associated with these retention tags, and apply this policy to a test user to check result.
    Best regards,
    Belinda Ma
    TechNet Community Support

  • Lync 2010 with Exchange 2010-2013 Migration?

    We are installing Lync 2010 for the purpose of internal LAN and Internet/Federated instant messaging, video chat and desktop sharing.  
    There is no telephone integration and there is no Unified Messaging used in Exchange 2010.
    Within a few months after rolling out Lync 2010, Exchange 2010 is going to be migrated to Exchange 2013.  Outlook will remain at Office 2010 and Lync client will be 2010.  We will continue to not use Exchange Unified Messaging after Exchange is
    upgraded to 2013.
    Are there any steps required to keep Lync 2010 working normally after the Exchange environment is upgraded from 2010 to 2013 in this scenario?

    Hi 
    During the migration and post migration to EWS URL for the user i reachable by the Lync 2010 Client 
    And the outlook client is able to establish a Mapi session with the mailbox all should be fine
    as best practice please have the Lync 2010 and outlook 2010 client update to the latest CU update 
    There is known issue when migrating from Exchange 2007 to 2013 good to know information 
    http://silbers.net/blog/2013/12/19/lync-ews-broken-during-exchange-20132007-transition/
    Please remember, if you see a post that helped you please click ;Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

Maybe you are looking for