Problems with BB Curve 8520 - Need Help!

Hey you,
I have a BB Curve 8520 and I love it so much.
But in the last week there came up a few prblems I cannot solve without help.
I love my Blacky and don't want to buy a new because Blacky and I, we are a great team since 16 months.
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps, which brings my to my next problem: I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD" and that is so exhausting as well as being without WhatsApp. I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
Can you help me please?
What is wrong with my Blacky?

sdgardne wrote:
Hi and Welcome to the Community!
>> Thank you for helping me!
BlackBelly2308 wrote:
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps
sdgardne wrote:
Unfortunately, that information is a bit too vague from which to understand what is going on. Can you perhaps provide a specific sequence of steps (step-by-step, please) that you conduct that leads to this point. Also, the exact and complete content of the error message presented will help greatly in understanding what is going on.
>> For example: Options > BlackBerry ID > "Unable to update BlackBerry ID account information while offline."
Everytime I try to download an application from the App World, the message "Error cannot get new token due to device offline state. (Error ID: 40760)" is shown on screen.
BlackBelly2308 wrote:
I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD"
sdgardne wrote:
Here is a KB that discusses that error:
KB21694 907 invalid COD error appears when third-party applications are downloaded
From that, it sounds like your BB is likely associated with (or once was) a BES server...and that the IT Policy is blocking the ability to install this app. If you are on BES now, then talk to your BES admins as they are in control. If you are not on BES, then please check this:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are not on BES, then you need to remove the IT Policy. But, that's going to be a big job...it will totally wipe your BB clean of everything. So, to prepare, please review and conduct the Backup steps documented in the link you can find in my auto-sig on this post. After you have a full backup, you can conduct this:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
After that completes, when you conduct your restore, DO NOT do a full restore...rather, restore only those databases you need (e.g., contacts, calendar) and especially avoid any databases that have anything to do with Enterprise or IT Policy...if you restore those, you'll just wind up back where you are now.
>> I have checked my BB for any IT Policy but didn't find a thing. Maybe I didn't search for it right?
Furthermore I don't know what this BES and BIS are about, I am using the normal BB Browser if it's that what you were asking for. Should I reset my smartphone anyway?
BlackBelly2308 wrote:
I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
Hmmm...an IT Policy may or may not be at fault here...
BlackBelly2308 wrote:
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
sdgardne wrote:
I don't understand...can you provide the step-by-step that causes this to happen?
>> I solved the problem already, thanks to devolco below!
sdgardne wrote:
Good luck and let us know!
Thank you so much for your help!!

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