Problems with Blackberry Media Sync

I am the owner of a Blackberry Storm 9500 and use BB Desktop Manager v. 5.0.1 and am having problems with Media Sync. I keep getting the message that BB Media Sync has encountered a problem and needs to close.
Can anyone help?

Hi Jungleboy6 and tje1976:
Somehow the default Picture Import folder path has been corrupted in your registry.  We’re trying to get to the bottom of this problem.  If you could give us a little more info, it would be very helpful.
Here are the steps to follow to fix this issue:
- Start->run, type ‘regedit’, enter
- Navigate the tree to this location:  HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry Media Sync\Settings
- You should see a setting on the right called “PictureImportPath”
Before you do anything, can you take note of what the current value in the ‘Data’ column is? 
To fix the problem, double click ‘PictureImportPath’ and change the value data to a valid folder path on your computer.  Ie C:\MediaSyncImportPath
Hit Ok.  Close Regedit.  Restart the application.
Let me know if this works.  And if you could let me know the value it was set to and also your Operating System, it would help us track down the underlying problem.
Thanks.
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

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    [30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
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    [30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, Duration: 1045)
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    [30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1208)
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    [30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, Duration: 1423)
    [38036] (13/06 21:11:40):{9} (30B7FC93: Connected)
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    [38017] (13/06 21:15:13):{1} (3.0.0.39)
    [38018] (13/06 21:15:13):{1} (0.0.0.0)
    [30004] (13/06 21:15:14):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
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    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
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    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, Duration: 18)
    [30004] (13/06 21:15:15):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:15:15):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [38050] (13/06 21:15:15):{3} (LoadDataSource: Started loading iTunes)
    [30004] (13/06 21:15:15):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:15:15):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, Duration: 424)
    [19036] (13/06 21:15:15):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 471)
    [38050] (13/06 21:15:15):{4} (LoadDataSource: Finished)
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, Duration: 499)
    [30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, Duration: 726)
    [30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 863)
    [38050] (13/06 21:15:16):{3} (LoadDataSource: Finished)
    [30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, Duration: 1057)
    [38036] (13/06 21:15:16):{9} (30B7FC93: Connected)
    [50002] (13/06 21:15:16):{9} (BlackBerry Connect: Finished)
    [59999] (13/06 21:15:17):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
    [50001] (13/06 21:16:27):{1} (Debug Log Level: 3)
    [50001] (13/06 21:16:27):{1} (Event Log Level: -1)
    [38017] (13/06 21:16:28):{1} (3.0.0.39)
    [38018] (13/06 21:16:28):{1} (0.0.0.0)
    [30004] (13/06 21:16:28):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (13/06 21:16:29):{9} (BlackBerry Connect: Started)
    [37001] (13/06 21:16:29):{6} Log Cleaning Started.
    [18005] (13/06 21:16:30):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, Duration: 1285)
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:16:30):{4} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, Duration: 17)
    [30004] (13/06 21:16:30):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:16:30):{3} (LoadDataSource: Started loading iTunes)
    [30004] (13/06 21:16:30):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:16:30):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [38050] (13/06 21:16:30):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, Duration: 444)
    [19036] (13/06 21:16:30):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 515)
    [38050] (13/06 21:16:30):{4} (LoadDataSource: Finished)
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, Duration: 553)
    [30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, Duration: 799)
    [30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 944)
    [38050] (13/06 21:16:31):{3} (LoadDataSource: Finished)
    [38036] (13/06 21:16:31):{9} (30B7FC93: Connected)
    [30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, Duration: 1101)
    [50002] (13/06 21:16:31):{9} (BlackBerry Connect: Finished)
    [59999] (13/06 21:16:31):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
    Any ideas?
    Best,
    Paul

    Hi Paul:
    Thanks for reporting this issue.  We’re looking into it.
    I think removing the MediaSync files from your device will help solve this issue. 
    Be warned, after  you do this, MediaSync won’t remember any of your previous selections.
    Connect your phone and enable USB Massstorage
    In Windows Explorer, find the drive you’ve been using with MediaSync
    The path will be something like J:\home\user\system\Media Sync 
    Delete all the files here.
    Go to %appdata%\Research In Motion\BlackBerry Media Sync
    Delete all the files here.
    Try using MediaSync again.
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

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    I have been trying to sync my BB Curve with Media Sync and am continually receiving the same error message, "BlackBerry® Media Sync has encountered a problem and needs to close.  We are sorry for the inconvenience."
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    BlackBerry Curve 8310 (v4.5.0.110)
    -8 GB Kingston MicroSDHC
    iTunes 8.2.1.6
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    Solved!
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    Hi and welcome to the forums!
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    Click Accept as Solution for posts that have solved your issue(s)!
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    [30000] (16/06 1:31:21):{1} Current Date: 2010/06/16
    [50001] (16/06 1:31:21):{1} (Debug Log Level: 4)
    [50001] (16/06 1:31:21):{1} (Event Log Level: -1)
    [40002] (16/06 1:31:22):{1} (Constructing Media Sync API...)
    [38017] (16/06 1:31:22):{1} (3.0.0.39)
    [38018] (16/06 1:31:22):{1} (0.0.0.0)
    [40002] (16/06 1:31:22):{6} (Initializing Media Sync API...)
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
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    [40003] (16/06 1:31:22):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
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    [40002] (16/06 1:31:22):{4} (Detecting: WMP)
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    [40002] (16/06 1:31:22):{4} (Complete detection: WMP, Status = VersionSupported)
    [40002] (16/06 1:31:22):{4} (Detecting: PicturesDesktop)
    [40002] (16/06 1:31:22):{4} (Getting library info...)
    [40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
    [40002] (16/06 1:31:22):{4} (Complete detection: PicturesDesktop, Status = VersionSupported)
    [40002] (16/06 1:31:22):{4} (Detecting: PicturesDevice)
    [40002] (16/06 1:31:22):{4} (Getting library info...)
    [40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
    [40002] (16/06 1:31:22):{4} (Complete detection: PicturesDevice, Status = VersionSupported)
    [40002] (16/06 1:31:22):{4} (Setting default media Sources...)
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, Duration: 201)
    [40002] (16/06 1:31:22):{3} (Constructing DataSource: PicturesDesktop)
    [38050] (16/06 1:31:22):{3} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, Duration: 13)
    [40002] (16/06 1:31:22):{4} (Constructing DataSource: WMP)
    [38050] (16/06 1:31:22):{4} (LoadDataSource: Started loading WMP)
    [30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (16/06 1:31:22):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (16/06 1:31:22):{9} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
    [30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibrarySTA>b__0(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
       at Rim.Application.Utilities.FileSystem.FullPath.IsSamePath(IFullPath sourcePath)
       at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.IsInWMPAutoPlaylistLocation(IFilePath path)
       at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetWMPAudioPlaylistsAsWMPMedia>d__24.MoveNext()
       at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<get_Tracks>d__6.MoveNext()
       at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
       at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(ICancelable task)
       at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Boolean firstLoad, ICancelable task)
       at Rim.Media.Source.WindowsMedia.WMPDataSource.<>c__DisplayClass1.<LoadLibrarySTA>b__0()
       at Rim.Application.Tasks.Task.RunOneOperation())
    [30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Failed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, Duration: 62)
    [30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
       at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
       at Rim.Application.Tasks.Task.RunOneOperation()
       at Rim.Application.Tasks.Task.Run()
       at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
       at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
       at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
       at Rim.Application.Tasks.Task.RunOneOperation())
    [30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
       at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
       at Rim.Application.Tasks.Task.RunOneOperation()
       at Rim.Application.Tasks.Task.Run()
       at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
       at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
       at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
       at Rim.Application.Tasks.Task.RunOneOperation())
    [30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, Duration: 70)
    [40002] (16/06 1:31:22):{6} (Device file access monitor created.)
    [40002] (16/06 1:31:22):{6} (Specific device requested: False)
    [40002] (16/06 1:31:22):{6} (Device found: 312B7079)
    [40002] (16/06 1:31:22):{6} (Total devices found: 1)
    [37001] (16/06 1:31:22):{6} Log Cleaning Started.
    [40002] (16/06 1:31:22):{B} (DevMan(1) - Searching for connected device: 312B7079)
    [40002] (16/06 1:31:22):{B} (DevMan(2) - Found connected device: 312B7079)
    [50002] (16/06 1:31:22):{B} (BlackBerry Connect: Started)
    [30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, Duration: 116)
    [19036] (16/06 1:31:22):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 152)
    [38050] (16/06 1:31:22):{3} (LoadDataSource: Finished)
    [30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, Duration: 178)
    [38036] (16/06 1:31:24):{B} (312B7079: Connected)
    [40002] (16/06 1:31:24):{B} (Model: 9550, JavaAppsVersion: 5.0.0.607)
    [40002] (16/06 1:31:24):{B} (Retrieving mass storage volumes, attempt = 1)
    [40002] (16/06 1:31:24):{B} (Now looking at the volumes found on the device.)
    [40002] (16/06 1:31:24):{B} (Checking mass storage volumes to see if they are ready...)
    [40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = I:\, vol.IsMediaMounted = True)
    [40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = J:\, vol.IsMediaMounted = True)
    [40002] (16/06 1:31:24):{B} (Done looking at volumes.  Attempt: 1, Volume are ready: True)
    [40002] (16/06 1:31:24):{B} (Enabling drive (I:\), Attempt = 1)
    [40002] (16/06 1:31:24):{B} (Waiting until drive is ready (I:\)...)
    [40002] (16/06 1:31:24):{B} (Verified drive is ready (I:\).)
    [40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
    [40002] (16/06 1:31:24):{B} (Drive state (I:\) - ENABLED)
    [40002] (16/06 1:31:24):{B} (Enabling drive (J:\), Attempt = 1)
    [40002] (16/06 1:31:24):{B} (Waiting until drive is ready (J:\)...)
    [40002] (16/06 1:31:24):{B} (Verified drive is ready (J:\).)
    [40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
    [40002] (16/06 1:31:24):{B} (Drive state (J:\) - ENABLED)
    [40002] (16/06 1:31:24):{B} (Processing results of drive intialization.)
    [40002] (16/06 1:31:24):{B} (Number of successful drives: 2)
    [40002] (16/06 1:31:24):{B} (Number of failed drives: 0)
    [40002] (16/06 1:31:24):{B} (End, Successful = True)
    [50002] (16/06 1:31:24):{B} (BlackBerry Connect: Finished)
    [40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
    [40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
    [40002] (16/06 1:31:24):{B} (Setting default drive: {0}J:\BlackBerry)
    [30004] (16/06 1:31:25):{8} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
    [40002] (16/06 1:31:25):{E} (Constructing DataSource: PicturesDevice)
    [38050] (16/06 1:31:25):{E} (LoadDataSource: Started loading PicturesDevice)
    [30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (16/06 1:31:25):{E} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [40002] (16/06 1:31:25):{E} (Reading device volumes...)
    [30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, Duration: 14)
    [30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 15)
    [38050] (16/06 1:31:25):{E} (LoadDataSource: Finished)

    Hi Icetreay:
    Thanks for reporting this.
    It looks like we make assumptions about where the physical playlists in Windows Media Player are stored on the computer.   They usually reside in a folder like: C:\Users\username\Music\Playlists\test.wpl
    However, you must have a playlist located outside of this folder and it’s causing Media Sync to fail.
    You could do a search of your computer to find all *.wpl files.
    The ones that would cause us problems are playlists that are near the root.  Ie
    C:\myplaylist\list.wpl
    C:\myplaylists\lists\list.wpl
    If you move or delete these playlists, we should work again.
    This issue will be fixed in the next version.
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • Blackberry Media Sync 3.0 not loading music libary

    I have a Storm 9530 running v5.0.0.328 and the Media Sync is long working.  I am running XP and keep getting differnt problems.
    1.  It does not load the music libary.  It just hangs saying "loading music lilbary..."
    2.  I want to use it with Windows Media player but when I select it under options and click ok it goes right back to itunes.  Even with keeping it at iTunes it does not load anything.
    3. Sometimes I get the message "failled to load media".
    4. Sometimes I put it on and it says need to turn on mass storage mode but it's already on.
    5. Sometimes it says it does not reconise my devise at all.
    6. Sometimes when I try to move it from iTunes to Windows Media Player it just frezzes all together and I need to restart it only to get another one of these errors.
    The last version of Media Sync has been crashing for a couple months now and not syncing anything.  I was thinking 3.0 would fix it.  Nothing seems to be working.  Please help.

    Hi corbettcj:
    It’s difficult to determine exactly what the problem is, but it sounds like some Media Sync data files may have become corrupted.   I’ll give you instructions to clear these files away and hopefully the music libraries will load again.
    -          Open Windows Explorer and go to %appdata%\Research In Motion\BlackBerry Media Sync
    -          Delete all the files / folders here
    Try to launch Media Sync again.  Hopefully this will help your music libraries load properly.
    Hopefully the errors with device connection don’t happen too often.  Sometimes Windows will fail to recognize the Blackberry and thus Media Sync also can’t see it.  The solution is usually to unplug/replug or restart the computer.
    Let us know what happens.  We can offer more trouble shooting steps if this doesn’t work.
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • Problems with image/sound sync

    I have been using my facetime camera to record sound/image and automatically import it into iMovie11. I have a fully up to date iMove 11, and am using a brand new MacBookPro Retina13. The sound is badly out of sync in the project, and even when I detach the audio and move it to sync, it remains out of sync later in the piece. Help!

    Hi Jungleboy6 and tje1976:
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    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • 8120 Media Sync - "Your device is not recognized by Blackberry Media Sync"

    I got a new (refurbished from ebay) Pearl 8120.  I just downloaded the newest Desktop Manager and Media Sync software.  The Desktop Manager  works fine with the Pearl.  The 8GB microSDHC card was formatted and has worked fine in the phone so far.  However, when I try to use the Media Sync software, I get this error:
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    My OS is version 4.5.0.124
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    Hi, a simple solution is to take out humbly your previous phone from the closet (or thrashbin), put the microSD card into it and connect it to PC again. And you thought you would never use it again once you have that "awesome" Blackberry... :-)
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  • BlackBerry Media Sync 2.0 Now Available

    BlackBerry® Media Sync 2.0
    Product Overview
    BlackBerry Media Sync 2.0 is the latest version of BlackBerry Media Sync and is available for download via www.blackberry.com/mediasync and through BlackBerry Desktop Manager as of today!
    Your
    music on your BlackBerry Smartphone. It’s That Simple. Sync your
    desktop iTunes® or Windows Media Player music files with your
    BlackBerry® smartphone. BlackBerry® Media Sync makes getting more from
    your music quick and easy! Want a specific playlist for the gym? With
    just a few simple clicks, you can choose the playlists you want from
    your collection.
    Or,
    if you just need a mix of tunes to get you through the day, songs can
    be randomly chosen from your collection. And, to make sure you’ve
    always got enough free memory on your BlackBerry smartphone, BlackBerry
    Media Sync lets you set a limit as to how much—or how little—of your
    music to sync.
    Download Media Sync 2.0 Now!
    Supported Software
    iTunes 7.2 and later are the only versions of iTunes that are supported.
    Windows Media Player 10 and later on the following operating systems are supported:
    Windows XP with Service Pack 2 or later for both the 32-bit and 64-bit editions
    Windows Vista
    Features
    Support for Windows Media Player
    Support for Windows XP 64-bit
    Support to synchronize iTunes content and Windows Media Player content in separate libraries
    Improved detection of supported file types and formats
    Enhanced album art support
    New language support for:
    Japanese
    Traditional Chinese
    Korean
    Czech
    Hungarian
    European Portuguese
    Russian
    Dutch
    Indonesian
    Frequently Asked Questions
    BlackBerry Media Sync 2.0 for Windows displays a blank screen when launched
    How to switch between iTunes and Windows Media Player for BlackBerry Media Sync
    BlackBerry Media Sync 2.0 Terminates Unexpectedly
    New Features in BlackBerry Media Sync 2.0
    Do you have questions about your BlackBerry smartphone?
    Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers!

    Just so everyone knows, this does not apply to the Mac version.
    Gambit - why are you posting this here? After going through the hoops it plainly says on the download page that it's the same "Preview Version" as was released in December.
    It's misleading to post news of Media Sync 2.0 here when Mac-BlackBerry users haven't even been provided with a stable version of Media Sync 1.0 !
    "We hope you enjoy this software and look forward to making a full release available to you in the future"
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